Royal Bank of Canada Customer Service Issues

Many individuals in Iran are interested in applying for the Quebec immigration program in [redacted], with one payment option being Credit Cards. Due to the economic sanctions in our country, we are unable to obtain international credit cards in Iran. A possible solution we are exploring is purchasing gift cards from Canadian banks. I would appreciate more information regarding the RBC Gift card and your organization's policies for accepting CIC financial requests.

I have a Visa Avalon Card from RBC that supposedly includes travel health insurance. I recently used it to pay for emergency medical services for my fiancée in the Dominican Republic. The representative informed me that she should be covered. However, I have some concerns about claiming this insurance. I am unsure if the exchange rates and associated costs are covered. Additionally, the documentation I have does not include my fiancée's surname, only her first name, which I noticed too late due to her illness. The treatment and costs are detailed though. I made the booking through a travel agency using the Avalon card. Would providing their information help with the claim process?

I have been in contact with you previously, but unfortunately, I am still unable to access my account. I am located in South Korea and the international numbers provided are not functional. I kindly request for assistance through email to receive an access code or to reset my password. Please refrain from suggesting texting my phone for two reasons: the phone number you have is in Canada, and as a 65-year-old, I am not fond of using cell phones and find email communication more convenient, especially given my location in Asia. I believe there must be alternate methods that RBC can offer to help users reset their passwords without relying on a cellphone. My account number is [redacted], email address is [redacted], and my name is John Angus McNeil. Alternatively, it would be greatly appreciated if you could provide a truly functional international telephone number for assistance.

I am in South Korea and encountering issues accessing my account due to a password problem. Despite indicating my needs clearly, I have not received satisfactory assistance. I provided my account number as [redacted][redacted] for reference. The international calling numbers listed by RBC have proven ineffective despite my attempts. I urgently require a functional Canadian phone number for use from South Korea. Kindly email this information to me at [redacted] Additionally, I am in need of an access code to reset my password, which can also be sent to my email address. Alternatively, contacting me by phone is an option, and my number in South Korea is [redacted]-[redacted] (South Korea's access number is 82). It's essential to note the significant time difference between us; for instance, when it is 12:00 noon on Tuesday in Canada, it is 1:00 a.m. on Wednesday in South Korea.

Before our trip to Ireland, we reviewed the RBC website, where it stated no need to notify about our travel. However, within two days of arrival, both our credit cards were blocked. The phone number on the card, [redacted], didn't work until I added [redacted] before it. After reaching a representative, my card was unblocked due to a payment to a car rental company. Unfortunately, I incurred a $22 charge from Bell Canada for what I thought was a toll-free call. My concerns are: the conflicting website information, the need for the Canada prefix to call, and the charges for roaming to reactivate the card blocked by RBC. I believe since RBC caused the issue by blocking the card, the additional charges from Bell Canada should be waived.

Hi, I am worried that I might have been a victim of fraud. I received an email that seemed genuine, but now I'm not too sure. The email claims that a payment of €[redacted].00 EUR was made to my account by "Mrs. Cassidy Leonard" through Royal Bank of Canada® on January 16, [redacted], for a PS3. The email includes detailed financial information about the transaction and instructs me to ship the merchandise to a provided address in the United States. I am confused and concerned about the legitimacy of this transaction. If anyone has insights or advice on how to handle this situation, I would appreciate your help. Thank you.

I believe I have been scammed. I received this email and fell for it. Here is the content of the email: Dear Peter Füle, This email confirms that a payment has been made to your account at Royal Bank Of Canada. The amount of €[redacted].00 EUR was sent by "Mrs Cassidy Leonard" for the purchase of a PS3. Please note that the payment cannot be reversed or canceled. To unlock the payment into your Bank Account, a Tracking Number is needed. Seller Account Details: Account Name: Peter Füle IBAN: SK[redacted][redacted]99 BIC: CEKOSKBX Amount: €[redacted].00 EUR Bank Name: ČSOB Buyer Account Details: Account Name: Mrs Cassidy Leonard Account Number: [redacted] Bank Name: Royal Bank Of Canada Account Type: Current Account The shipping address for the buyer is as follows: Name: Dennis Cheek Address: [redacted] Alston Chapel City: Pittsboro State: NC Zip Code: [redacted] Country: USA Please note that your bank will not be able to verify the payment until it has been unlocked by Royal Bank Of Canada. Once the shipment is verified, you will receive a confirmation email indicating the money has been released to your account. Thank you, Royal Bank Of Canada.

I received notification from RBC bank about a debit to my account. Unfortunately, I am unable to visit a branch due to lack of mobility and proximity to any RBC or other bank. Despite several calls for help, I have not received clear answers to my questions regarding the fraudulent activity on my account. I had already reported my card as lost or stolen before RBC restricted my access, so I do not understand why my account was still compromised. I have successfully resolved similar issues over the phone and online with other banks in the past. I urge RBC to address this matter promptly and efficiently, or I may have to consider closing my account.

Attention, customer, We would like to inform you that a lottery winning payment of US $12,[redacted],[redacted],[redacted].00 (twelve billion US dollars) has been legally approved and deposited into Royal Bank of Canada (RBC). Your email address was selected as a winner through an online lottery sponsored by Coca Cola Company. The board of directors of Coca-Cola Company in Canada registered your email address, instructing this bank to credit the awarded amount directly into your private bank account immediately. Please note that Royal Bank of Canada (RBC) has agreed to update the necessary information under a legitimate agreement to protect both parties from any legal breach. Your personal checking account has been successfully opened with the full amount transferred to the non-resident account. Furthermore, your payment has been made accessible through a Royal Bank Of Canada (RBC) checking account and MasterCard that will allow seamless withdrawals from your non-resident account. To receive your Royal Bank Of Canada (RBC) check account handbook and Royal Bank Of Canada Platinum MasterCard, we kindly request an activation fee of $[redacted].00 USD. Upon receiving the activation fee, your account will be ready for immediate withdrawals. It is recommended to proceed promptly with the activation process. For any inquiries, concerns, or comments, please don't hesitate to contact us for prompt and courteous assistance. Sincerely, David I. McKay President and CEO Royal Bank of Canada (RBC) Headquarters Address: [redacted] Bay Street, Royal Bank Plaza, Toronto, ON, CA, M5J 2J5

I activated my WestJet RBC World Elite Mastercard on August 6, [redacted]. I was informed that the annual fee of $[redacted] for the first card would be waived, and I only needed to pay the $59 for the second card. However, when I received my monthly statement showing $[redacted], I promptly visited the bank on August 13, [redacted], to settle the payment. Despite paying the $59 as instructed, the $[redacted] waiver hasn't reflected on my online banking statement. With the payment due on August 26, [redacted], I'm concerned about possibly being charged for non-payment. I seek assistance in resolving this issue promptly.

Hello, my name is Vikram Chadalawada. I encountered an issue with my RBC client card over the long weekend while traveling to Niagara Falls. The security team at RBC locked my card, preventing me from using it for purchases. Despite trying to contact RBC, I faced a 5-hour hold and spoke with 3 agents who were unable to assist, directing me back to the security team. With all banks closed tomorrow due to the long weekend, I am unsure how to reach the security team. This situation is especially challenging as I own a business and need to pay my staff today without access to my online account. The continuous hold music and automated message at RBC have been ongoing for the last 5 hours, leaving me frustrated. Furthermore, it is perplexing that my card was blocked for a transaction in Niagara Falls, Ontario, while I have not left the province.

I am currently in Fruili, Italy, situated in the mountains with a good internet connection but a poor phone signal. Unfortunately, I misplaced both my Visa Credit card and Client Card for my personal account. Although I have already blocked them to prevent unauthorized use, I urgently need to transfer funds from my business account to my savings account to cover today's Visa payment. However, I discovered that there is a $2,[redacted].00 limit, and I intended to transfer $5,[redacted].00. I kindly request a one-day delay for the Visa payment, as I plan to transfer an additional $2,[redacted] in the morning to ensure sufficient funds in my account. My business account, under Morris&Co #[redacted][redacted], requires attention. Additionally, I aim to have replacement cards for both my Client Card and Visa card sent via courier to BNL bank in Spilimbergo for my convenience, as I am in need of Euros until my return to Canada on Oct. 20. Thankfully, I can be reached reliably through WhatsApp at [redacted].

I noticed a restriction on my account that I would like to have removed. A $1,[redacted] check was deposited via mobile deposit without my knowledge, and $[redacted] has been withdrawn. I did not authorize this transaction and would like to cover the $[redacted]. I'm unsure how my information was compromised, but I am eager to resolve this issue and prevent any further unauthorized activity on my account. Please assist in rectifying this situation promptly.

Three days ago, while I was online with RBC, a survey popped up. Upon completion, a prize of an iPhone XS was offered. However, when it asked for a $3.00 delivery fee, I tried using a low-limit Mastercard. Despite several attempts, each one was declined. I feel like Royal Bank may have deceived me, and I worry about the safety of my information. Due to my hearing impairment, I cannot make phone calls. Email: [redacted]

I would like verification on the transaction number: UK[redacted]KEU. I've reached out multiple times via email to [redacted] One of the reasons provided for not receiving my money is a minimum amount required for an international transfer is [redacted] euros. My situation involves selling a cell phone on the Insomnia website to someone in Qatar, with RBC involved to ensure the transaction. The bank is holding the money and is requesting an additional [redacted] euros for the recipient's business account. I'm concerned about the legitimacy of this transaction and worried about being a victim of fraud. Please respond promptly to clarify this matter. Thank you.

My WestJet MasterCard has been blocked for over a week. After several attempts calling in and waiting 45 minutes to an hour on hold, I finally spoke to an RBC representative who was rude and doubted my identity. They instructed me to go to a branch and show ID, which I did. The local branch called back on Monday, mentioning even they had to wait on hold for an hour. They informed me around dinnertime Pacific Standard Time that they had unblocked the card. However, it is now a week later, and my card is still blocked. This situation has caused me to lose business and potentially damage my credit trust with suppliers. My clients need to be paid promptly. It is frustrating that this issue has taken more than a week to resolve. Card number: 5[redacted] 0[redacted].

I recently lost my mother, and I am currently dealing with the unfortunate situation of a lost bank card. I have already ordered a replacement, but it has not arrived. This is causing a significant issue as I urgently need to access funds to handle my mother's arrangements. The banks are closed, and without the card, I can't go online to manage anything. I really can't wait until Monday. I urgently require the card number or alternative means like an e-transfer. I am quite frustrated by this situation; the stress is overwhelming. If this cannot be resolved promptly, I will have to close my account.

I recently discovered that $39 was deducted from my account, leaving it in the negative. As a result, when the $75 I need for emergency groceries and supplies is deposited today, I will not have enough funds. This has occurred a few times due to my lack of complete knowledge about my limits. Despite my previous request for assistance to prevent this from happening again by understanding my limits and when they reset, I did not receive any help. There was no support provided to schedule an appointment with an advisor to review my account as I had requested. I am seeking to have these fees reversed because I urgently require the funds for necessities, especially during the current COVID-19 situation where many businesses prefer or only accept debit payments for safety reasons.

I recently closed my RBC account due to it being frozen over a $15 overdraft, leaving me stranded on payday. Even after updating my AISH direct deposit information with my current bank, a backlog at AISH caused my payment to be deposited into my closed RBC account. Now I am facing a 7-10 business day wait to retrieve my funds, which is unacceptable as I have rent due today and no money for food. I cannot wait longer than 24 hours without risking eviction and homelessness. Additionally, I had recently applied online to reopen an account with RBC, adding to the confusion. What can be done to resolve this urgent situation?

I have been trying all day to reach someone to assist me but have had no luck. I need my checks to be issued for my checking account promptly so I can receive my AB Pension. My bank is located in Oliver Square in Edmonton, AB. I requested these checks on July 13, [redacted], when I changed my checking account number. Despite this, I have not yet received them. I am required to submit a VOID check, but currently do not have one available. I would greatly appreciate your prompt attention to this matter. I have attempted to contact the 1-[redacted] number provided, but am consistently disconnected as soon as I input my card number.