Reader's Digest Customer Service Issues

My mother has had a Reader's Digest subscription for around 35 years. She has been gifting me a subscription for about 10 years. Each year, she receives a bill for the gift at varying prices, from $10 in [redacted], now up to $26.98. Even though she paid the gift price without question, I found out that she could have called and gotten the subscription for $10 each year. The bills don't have a customer service number, and she mentioned receiving two letters about unpaid bills, which were actually paid. I only found out about this when she shared the check number with me. It's disappointing that she wasn't automatically offered the discounted rate of $10, considering her long-standing loyalty to Reader's Digest. When I spoke to Customer Service Supervisor Nathan, he could only offer a partial refund for the last year and claimed that was the best he could do. When I did the math from [redacted], I found that my mom overpaid by $88.78 over the years.

I have recently received a renewal notice from your service and I am interested in the 2-year plan for $20. However, upon visiting your website, I noticed that there is a 2-year plan for new subscribers at $15. As a senior citizen facing financial difficulties due to a serious incident last year, where I sustained significant injuries, inquiring about eligibility for the $15 plan is important to me since my only income is from social security. Due to my circumstances, I am on a very tight budget and any cost savings would help. I would appreciate it if you could clarify if I qualify for this discounted plan. My brother manages my mail and that's why my subscription is under his name. Thank you for your assistance.

I believed I resolved this about a month ago. Today, I got a renewal notice stating my large print subscription is expiring. We have two accounts, a large print, and the original one. My subscription should be valid until [redacted] according to my last chat. I requested to merge the remaining time from the original account into the large print account (Account Number: [redacted]). Unfortunately, I don't have the original account number on hand. I was assured this merge would extend our subscription until [redacted]. It's challenging to reach someone at Reader's Digest customer support, so I hope we can resolve this promptly. Thank you. - Marlene Bennion/Barton E Bennion

I used the [redacted] code sent to my email but still haven't received a call back. The site kept saying my phone number and area code were not numeric, which is impossible. Maybe Canada has a different format than zip codes in the USA. Additionally, the site wouldn't advance on the country section for me to enter it. When I pressed submit, it wouldn't go through due to the non-numeric items mentioned earlier. I haven't received a call back yet, which is frustrating. I eventually found two 1-[redacted] numbers to call on another RD site. I spoke to a human after spending hours and finally got my account cancelled after being a subscriber for over 30 years. I am disappointed with the glitches on your sites and the lack of a 1-[redacted] number listed with our BC Telus phone company; the only one listed was out of service. I hope this feedback prompts you to investigate and improve your services for a smoother customer experience. This level of customer service is the worst I have ever encountered from RD.

I have not been receiving my subscription to Readers Digest for several months now. My Aunt, Joyce S., has kindly gifted me this subscription for a number of years. I reached out to customer service a few weeks ago, but unfortunately, I have not received any response yet. It is possible that the magazines are being delivered to a similar address on N 2nd Street instead of to my address on S 2nd Street. This might be causing confusion. I am concerned about uncooperative neighbors or issues with USPS if this is the case. Despite this, I would appreciate some form of communication from customer service to address any potential problems promptly. Thank you. Nancy B.

Sir, Subject: RD-RD[redacted]0 My wife has cherished her Readers Digest subscription for over 25 years. Regrettably, she failed to renew it. I am disappointed by the lack of response from you and your distribution team regarding this oversight. Your apparent indifference is quite surprising and disheartening. After years of loyal readership, the complete lack of communication, whether through calls, messages, or inquiries, is truly shocking. Are subscribers who have relied on Readers Digest for decades not valued at all? In today's digital age, surely there are numerous options beyond Readers Digest. Despite contemplating letting the subscription lapse, our long-standing connection with the magazine compels me to address this issue. Shouldn't there be a procedure in place for handling subscription renewals, or is it insignificant to retain loyal customers amidst an abundance of subscriptions? Your attitude towards this matter has left me deeply troubled, making it difficult to articulate the distress I feel.

For the past two months, I have been receiving duplicate copies of both the February and March issues of Reader's Digest. I renewed my subscription around January [redacted] and also gifted a subscription to my friend Joyce Thompson in Princeton, MN at the same time. It seems I may have made an error on the renewal card. I have been a subscriber since the '60s and enjoy reading every page, but as a senior living alone, I do not need two copies every month. Additionally, my friend Joyce is also receiving her copy, so the issue appears to be with my extra copy. The duplicates arrive separately, with a week or more between deliveries. Marianne O. [redacted] Fairway Drive Princeton, MN [redacted]

I contacted to cancel my subscriptions to The Reader's Digest and Our Canada magazines back in late January before receiving any issues. Upon receiving a bill that exceeded what I could afford, I realized I did not record the cancellation date. As a senior on a fixed income, I cannot afford these magazines. During the call, I was assured the subscriptions would be canceled, and I was advised not to worry if I received one issue of Reader's Digest. Today, I was dismayed to receive another Reader's Digest and the Our Canada magazine despite the assurance of cancellation. I am unable to return them as there is no visible address. Kindly honor my initial cancellation request and refrain from sending any further materials. Thank you for your attention to this matter.

I do not have a subscription. I receive numerous unknown robocalls throughout the day, and I find it frustrating to answer them. I would like to contact Readers Digest to order a large print version each month. I noticed there was no option to select the large print version on the Facebook advertisement for ordering. I would feel more comfortable providing my Mastercard number over the phone to a representative. You can reach me at [redacted]. Please give me a call at your earliest convenience.

I purchased a large print edition of Reader's Digest for my sister, Edith H., who has low vision, about a month ago. Despite receiving frequent emails, she has not yet received the hard copy at [redacted] Hohldale Street, Houston, TX [redacted]. Upon inquiring, I was informed it may take up to 6 weeks to begin the subscription. To our disappointment, the first copy she received was in regular print. Following a second call, I was questioned about my preference for a large print version to be sent. At this point, I am not entirely satisfied with the service provided.

Dear Readers Digest Team and Customer Care Services, I am writing to follow up on my previous inquiries regarding the non-receipt of the free Bluetooth speaker for my two-year RD subscription. Despite being informed that the item was couriered in February [redacted], I have not received it. I initially contacted your office via telephone on May 8, [redacted], and then followed up with an email on March 7, [redacted]. I was advised to reach out again after a week to confirm the dispatch. As a loyal customer of RD for the past two decades, I trust that my concern will be addressed promptly. I am disappointed by the apparent mismanagement or non-dispatch of the item by your department. I kindly request a swift resolution to this matter. Thank you for your attention to this issue. Sincerely, Mr RM Jeyaraj

On May 22, I received a message from a Reader's Digest Agent named Marc at [redacted] informing me that my recent order of $29.96 for a 2-year extension on my current Reader's Digest Large Print magazine needed to be refunded. My Reader's Digest account number is LR[redacted], and my current subscription runs until the D/Jan 21 issue. I was surprised by the call since I had responded to a limited time offer to renew my subscription and receive a second year for free. I had sent a check for the amount on May 19, [redacted]. I would like confirmation that my current subscription is valid until the D/Jan [redacted] issue and if my recent order for a renewal at $29.96 for a year with a free second year is correct. I want to ensure that my new subscription will extend through D/Jan [redacted].

Hello, I have no complaints to make. Quite the opposite, actually. I have been trying to reach the CEO, Mr. Bruce Kelly, for some time now regarding a "spectacular marketing and promotional idea to rejuvenate the READER'S DIGEST magazine and its associated publications. This concept is not only profit-generating but also promises a highly successful global promotional campaign. I hope this message catches Mr. Bruce Kelly's attention or the appropriate department to review my marketing proposal. Thank you, Joselito R. Punzalan

I would like to share a suggestion for your magazine, which I enjoy reading thoroughly. Throughout our lives, we all experience peculiar coincidences. Recently, an interesting occurrence happened to me. I reached a point where I needed reading glasses to view menu items on my cash register at McDonald's. Planning to buy a chain for my glasses at Walmart, I stopped at a gas station for fuel first. Surprisingly, I found a black and silver eye glass chain matching my glasses on the trash can by the pump. Another intriguing coincidence involves my grandson Elliot, who I consider my good luck charm. Whenever he's in my car, our favorite song, "Come on Eileen," plays on the radio during our Saturday outings. It's these little synchronicities that make life fascinating.

I have been receiving two magazines for over a year now and I'm not sure why. I renewed my subscription a while back, which was supposed to extend my current one, but instead, I began receiving duplicate issues each month. I assumed the issue would be resolved on its own but now I'm reaching out to your department to fix this. I hope to add the extra copies onto the end of my current subscription. Thank you. I have been a loyal reader of your magazine for over 8 years and have truly enjoyed it. Keep up the great work. Delmar Polzin [redacted] Mill Ridge Circle Eau Claire, WI [redacted]

Subject: Follow-up on Speaker Delivery Issue Dear Sir, I am reaching out regarding the Bluetooth speaker we have not yet received from Reader’s Digest. Despite numerous attempts to follow up and several phone conversations, we still haven't received the promised speaker. The tracking number provided for the delivery was not traceable, and the local courier service was unable to locate the package. We value our subscription to Reader’s Digest but are disappointed by the lack of response and follow-up on this matter. We kindly request that you provide us with details of the dispatch such as the date, courier service used, and proof of delivery. We hope that you can address this issue promptly so we can receive the speaker as promised. Thank you for your attention to this matter. Best regards, Bharat Shah Minal Shah Dhaval Shah Songadh, Dist. Bhavnagar, Gujarat

My loved one, Lorraine Anderson, who suffers from Alzheimer's, had her subscription cancelled. Despite this, I received a magazine urging her to come back. I tossed the paperwork, assuming the subscription was no longer active. Unfortunately, a charge has appeared on our credit card without authorization. The address for the subscription is [redacted] Juniper Creek Blvd., Pinehurst, NC 28[redacted]. Please refund the unauthorized charge and halt any further mailings. Thank you, Thomas Anderson, POA.

I am Lalit Bhise, with Subscription No. [redacted]. In October [redacted], I paid for a full annual subscription and was supposed to receive "speakers" as a gift per your scheme. However, the gift was out of stock, and after multiple calls to customer support, it was promised but never sent. Now, a year has passed, and it's time for renewal. I feel cheated and hesitant to renew. While the gift isn't more valuable to me than the reading material, the feeling of betrayal by a reputable organization like yours troubles me greatly. I have been a loyal reader for over 20 years. I seek a resolution to this issue. Thank you.

I received a call from a man with a foreign accent informing me that I had won $2.5 million and a new car. The call displayed from Higate JW at 1[redacted], yet the man identified himself as Ben Pennyken and provided an alternate number, [redacted], along with badge number [redacted]. He mentioned a check from Bank of America, a package number, and mentioned I could choose between a Ford Explorer or a Lincoln MKE, of which I chose the Lincoln. He detailed that two ladies, Mary Johnson from JP Law Firm and Lynette Grant from Readers Digest Magazine, along with two Highway Patrol officers, would come to my house for the presentation. He stated I would need to pay a $4,[redacted].99 Registration Fee to claim my winnings. I agreed to have the funds ready by tomorrow at 11:00 when he will call back. He stressed I would be working alongside an FDIC officer to verify the legitimacy of the situation. If needed, I can coordinate to have the call traced during his next contact, or simply inform him that I am aware of the scam and end the call.

This is my second email to you, and I have not received any reply to my first email regarding my subscription. I have not been receiving my subscription copy regularly for the past two months. Despite multiple calls to customer care, I have not received a proper response from your end. If you are unable to resolve my issue, please provide me with contact information for your high authorities so I can address this directly. My web reference number is RDENW[redacted][redacted] under the name Rajendra Kumar Jain with the contact number [redacted]. I have a one-year subscription. Typically, Reader's Digest copies are available in the market in the first week of the month, but I have not been receiving my subscription copy until the end of the month. Additionally, I have not received my free gift as promised. I kindly request that you take this matter seriously and ensure I receive my subscription copy on a timely basis.