ROBLOX Customer Service Issues

While playing Prison Break, a player invited me to join their group. After clicking their group link and experiencing technical issues, they abruptly left. Soon after, I noticed my Valkyrie helm, punk face, and peanut hair items were missing from my outfit. If anyone has these items and can assist, I would appreciate it. My username is ItsJayO_O. Thank you.

I was playing Prison Break earlier, and a player invited me to join their group. After clicking the link they sent, nothing happened. When I mentioned it to the player, they left the game. Shortly after, my Valkyrie Helm, Punk Face, and Peanut Hair went missing. I had an outfit with those items on. Please assist me in retrieving my items. My username is ItsJayO*O. I kindly request ROBLOX to help in recovering my lost items.

A player named TheLake5080 on Roblox has deceived me and a few others who agreed to assist him in collecting souls in Ninja Legends. He promised to reward us with legendary pets in the game in exchange for gathering souls. However, once he reached his goal of souls, he quickly exited the game, leaving us feeling cheated. We were under the impression that we would receive legendary pets, but unfortunately, he betrayed our trust by abandoning the game without fulfilling his promise.

Hello Roblox Devs/support, I am experiencing issues accessing Roblox as I keep receiving the error message "This page isn’t working." I have tried restarting my laptop and even reinstalled the game twice, but the problem persists. Additionally, I am unable to see my friends on Roblox or the "recent games" section as they continue to load indefinitely. I have ruled out internet connectivity issues as other websites are accessible. Can you please assist in resolving this unusual problem?

I was on vacation, and when I returned, Roblox asked me to update the app. I complied, but now, three weeks later, I can't log in. I'm being bullied on Roblox, and I really want my account back. The username began with a J, but I can't recall the whole thing. I'm determined to recover access as I believe I remember the password. There was only one Robux left in the account.

I had an old Roblox account named V_Alice. After returning from a holiday, I discovered it had been banned. I was perplexed since I hadn't played during my absence and couldn't understand the ban. Both I and my mother attempted to appeal the ban without success. I had invested a significant amount of money in that account and was frustrated by the unjust ban. A year has passed, and I am still actively working to recover it. I feel it was unfair to be banned without cause, and it has left me disheartened as I cherished that account and the game.

Hello, my name is Harley. I am reporting that one of my two accounts has been hacked. The hacked account is named SherrifHarley. The password was changed on Christmas. I also forgot the password for my other account, which is named SherrifHarley123. I believe I did not have a verified email for that account yet. I have invested a lot of money in both accounts and would appreciate any assistance in recovering at least one of them. Thank you.

My son is currently unable to access his Roblox account after being locked out. Despite attempting to recover the password through email, we have not received any communication. Unfortunately, the account isn't associated with a phone number for alternative recovery options. Given that I have financially supported his Roblox account, it is concerning to be locked out without a means of regaining access. The username tied to the account is calum_degnan105, and the corresponding email address is [redacted] As I am based in the UK, I have encountered difficulty in locating a suitable contact number for assistance, as the ones available appear to be in the US.

My son accidentally locked himself out of his Roblox account, and the email linked to it is not receiving password reset instructions. I need help regaining access because I used my PayPal to make purchases for his account and do not want it to remain inaccessible. I attempted to find a UK contact number for telephone assistance, but I could only locate US numbers. Can someone assist me with password recovery, please? The username is calum_degnan105, and the email is [redacted]

I lost [redacted] Robux unexpectedly six days ago in a transaction I did not authorize for a light blue shirt by a group called Runaway Roleplayers. The shirt cost 5 Robux, which would leave me with [redacted] Robux remaining. However, my entire Robux balance was wiped out, leaving me with 0 Robux. I am furious and upset about this loss of money in the game. I am hopeful that Roblox will address and resolve this issue promptly by refunding my lost Robux. Have a nice day.

My Roblox account with the username axsteria was recently compromised. I have evidence to prove the account belongs to me and that the email associated with it was changed by the hacker. Despite providing this information to Roblox, I am only receiving generic responses. I would appreciate assistance in recovering my account promptly.

I am frustrated with constantly being asked to involve my parents regarding my hacked account. I have successfully recovered my account, but it incorrectly displays my birth year as [redacted]. However, I was actually born in [redacted]. This mismatch is preventing me from accessing certain features, like getting a job in a Roblox group that requires members to be 13 or older. I urge the account year to be corrected without the need for family intervention, as I have been managing this account independently for three years.

Hello, My daughter purchased a voucher but forgot her password, so she downloaded a new app. She is upset because she lost the two homes she built and the flying lion she had on her old account. She didn’t link a phone number to her account, making it impossible to receive an email verification to change her password. Is there any way to recover her old account? Thank you for your help. Best, Stephen D.

I am currently experiencing difficulty accessing my Roblox account "Shockbro6000" due to forgetting my password and no longer having access to the original email used for sign-up. I am seeking guidance on the necessary steps to regain access to my account in order to resume enjoying the game. Recently, I added three Roblox gift cards to my account before encountering the issue of an incorrect password prompt. Any immediate assistance to resolve this matter would be greatly appreciated. Thank you.

I mistakenly fell for a scam by giving my password to someone I believed was from Roblox. Subsequently, I found myself locked out of my account on my phone, only able to access it on my Xbox. Upon visiting the website, it instructed me to unlink my account, resulting in losing access entirely. All the money I've invested seems to have vanished. I have the billing email available but require some clarification on this situation. Any assistance would be greatly appreciated.

I forgot my password for the account Cthulhu827. After changing the password and setting up parental controls, I got confused and ended up on the login page. I couldn't recall the password, causing distress. I spent [redacted] real money on Robux and need help. I tried entering the password OOOACADEMYBPTCH900, clarifying that "BPTCH" isn't intended as a curse word.

I recently made a large purchase of Robux on Roblox, spending over $[redacted] for my sweet 16. I purchased a lot of Robux, totaling around 11,[redacted],[redacted] due to my Premium membership. I would appreciate assistance in increasing my Robux balance as I invested a significant amount. Please contact me through my account on the platform rather than via email. Thank you. - Dustygnarles

Hello, my name is Jack. Yesterday, someone offered me Robux to be a moderator for their game. They asked me to join them on Discord, and somehow they gained access to my account. Upon checking from another account, I noticed all my limited items were missing. I am seeking assistance to recover my account and also retrieve the Robux equivalent to the limited items that were taken by the hacker. My account name is "MLGjack2007." Thank you.

Dear ROBLOX, I am facing an issue with my recent purchase of [redacted] robux. Despite buying them an hour ago, my account still shows 0 robux. Upon checking in settings and billing, it confirms no robux received. I have tried multiple ways to resolve this, but to no avail. I'm quite upset as I used my father's last $5 for this purchase, and he is understandably angry when I explained that the robux did not reflect in my account. ROBLOX, please address this situation promptly and provide me with the [redacted] robux I purchased. Account: Android_MasterdBoii Email: [redacted]

Hello, my name is Kylie Gilmore. My account is iiXKylie_19, and unfortunately, it has been hacked by individuals I met around this time last year. They have caused damage on the game Bloxberg twice, and I am unsure how they have been able to access my password. I have had this account since [redacted] and have had Robux on it. They claim they will return the account, and my friend is currently communicating with them on her account. However, I would like to request a new password for added security. I plan to obtain more Robux and change the username to prevent them from finding me again. I also plan to use my mom's email for added security measures as I believe mine may not be safe. The individuals involved are Tiagurz and another user, possibly named maddiemad, who are friends on Roblox. They may have since changed their usernames. I understand I may not have proof, but if you can investigate past games, there may be evidence of their admission to hacking last year's accounts. Thank you for your assistance, and I hope my request is clear.