ROBLOX Customer Service Issues

I purchased an item for [redacted] robux, but last night I had [redacted] robux. I logged out of Roblox at 10:23 PM and later saw a message saying my account was accessed from a different device. When checking my robux balance, it showed 0 and that I had bought the [redacted] robux "eggrachnophobia" hat from a user named "mottstotts." This purchase happened at the same time as the account access notification. The user who made the item has no friends, followers, or following, which seems suspicious. I never shared my password, and my account has extra security measures. Losing [redacted] robux worth $55 is frustrating. Please contact me via email to help resolve this issue. Thank you for your assistance.

I recently downloaded a program from a YouTube tutorial, and later discovered that it had led to my account sending malicious links to my friends. I promptly deleted the program, but then found out that unknown videos were being uploaded on my YouTube account without my knowledge. Worried about being hacked, I started playing Roblox, only to receive a message about another device accessing my account. To my dismay, 9,[redacted] Robux were spent on an item called "GucciGhost Bag" by the provider @necoadmin. I did not authorize this purchase and now I am left without my Robux.

In February [redacted], my Roblox account was hacked. I reached out to the person on my other account to ask for my password back, explaining that it was my account and I needed to log in. Unfortunately, she refused, claiming that I had been locked out and she had reset the password. Despite her not playing on my account anymore, I check every day in hopes of retrieving my account. I had many valuable items on it, including popular games like Adopt Me, Bloxburg, and Bubblegum Simulator. My account name is Bambz_075, and it held the best items. Roblox is my favorite game, and getting it back would mean the world to me. I've been very upset since the hacking incident, and even though it may sound dramatic, I'm a teenager, just 13 years old (I was 12 when the incident happened).

While playing Roblox, I unexpectedly got logged out, and my email and password were changed. It seems like my account got hacked, and now someone else is using it. My username is EV3RIIN4, and I felt lost at first but managed to report the issue to Roblox support. After a few hours, they responded, asking for proof that I'm the rightful owner. Even though it's been about two days, I understand the team is swamped with emails, so I'm patiently waiting. Fortunately, I sent them a receipt from my first Robux purchase as evidence. I'll continue to stay updated on the situation until I regain access to my account. :)

I am experiencing issues with my account and seek assistance. I am looking for a way to lift the ban, disable the PIN, and turn off the 2-step verification as they are causing inconvenience. Furthermore, I would like to recover all my robux which were reportedly tampered with by a Roblox moderator without valid grounds for banning me. I am deeply troubled by the account matters I have been dealing with. My username is "itzme Sam[redacted]". Any help resolving these issues would be greatly appreciated. I encountered being kicked out of a game, screen freezing, slow character movements, and persistent in-game errors. Your help in rectifying these problems would be valued. Thank you. Goodbye.

Hello! I'm concerned because I suspect my account has been compromised. Every time I attempt to access my Roblox account, I receive an error message stating "Incorrect username or password", despite entering the correct information. The email associated with my account is [redacted], but I haven't received any recovery codes after numerous attempts. I have already reached out to Roblox support and am eagerly awaiting their response.

I believe there are incorrect charges on my Rogers Bank Mastercard statement that I need assistance with. After speaking with the fraud and security team, a replacement credit card is on its way to prevent further charges. I will be officially disputing the transactions made on the 18th and have already submitted documentation for the payments made on my card. The transactions in question are related to purchases under the Roblox usernames rimesthegirl1.1 and ssplinf. The correct payment should reflect a one-time charge of $13.01 on January 7th, with an intended subscription renewal of the same amount on January 18th. Despite my attempts to address this matter calmly, I am becoming increasingly frustrated. Please, contact me if needed at [redacted]. Thank you, Barbara "Anne" Tettenborn

I need help getting back my Roblox account. My friend Gary and I were supposed to play overnight, but I couldn't access my account due to a change in the date. I tried all 10 of my passwords dedicated to work and gaming, but none of them worked. I even had friends come over to help me, but we had no luck. I reached out for support with an SOS regarding this Roblox issue. I am really hoping for assistance in recovering my Roblox account.

**Urgent Help Needed** Username: dork1158 Email: [redacted] Granddaughter's Username: Galaxy_anime123456 Ticket Number: [redacted] I am seeking assistance with my 10-year-old granddaughter's Roblox account issue. Unfortunately, when she created an additional username, she forgot to input an email address, causing us difficulty in resetting the password. The account is not showing up in the password reset options provided. I kindly request either a password reset or the addition of my email to her account for the reset process. The reason I emphasize "Please Help" is due to my granddaughter's distress over this matter for the past three days. She has a special character named OJ, a little orange cat in Roblox, which holds sentimental value. OJ is named after her kitten who passed away tragically in December [redacted]. This loss deeply affected her, and the character OJ is a significant emotional connection. Your assistance in restoring access to her account and character would mean a lot to us. Thank you for your attention and potential support. Sincerely, Frank

Hello, I go by the username jazriaa and I am reaching out because my account was recently compromised on a game called "Rate My Avatar." In a misguided attempt to receive a graphic design (gfx) for my avatar, I interacted with individuals who asked me to download a HAR file through inspect element in networking. After sending them the file, my account was hacked, and my display name was changed to something offensive. I immediately attempted to secure my account by logging out of all sessions, changing my password, and enabling two-step verification. Unfortunately, the hackers had already changed my email associated with the account and verified it. Subsequently, I received a ban for 7 days due to an inappropriate decal uploaded by the hackers. The ban reason cited "Adult Content," which I believe was the result of their actions. I would greatly appreciate any assistance in reclaiming my account promptly. Please let me know if you require additional details. Thank you for your support. Best, - jazriaa

Hello, I am the account owner xPeAcHMiLkx, and I have recently had my account banned for what I believe is an unjustifiable reason. I intervened in a situation where a person was being racist towards a girl, and although I explained which words were offensive, I did not actually use them in full. My intention was to assist and not to promote racism in any way. I value equality and do not condone racist behavior. I sincerely request that the ban be lifted as this is my final warning, and I have been using this account since [redacted]. I have invested both time and money into it over the years.

I accidentally violated a copyright, resulting in my Roblox account being deleted. I returned from school to find it banned, with a scamming accusation which I deny. Can I please be given a chance to have my account reinstated? I assure you I will not repeat the mistake.

I wanted to address my recent experience with Roblox. Recently, I received a warning about an offensive item named "Faker" that was considered "Profanity." I am unsure of the exact reason for this warning, but I have two theories. Firstly, "Faker" could be interpreted as a joke referring to someone's name. Alternatively, if the concern was related to the ship "Battle Cat x Faker," it was meant to be humorous to discourage others from teasing me about it. Moving forward, I hope Roblox understands that I enjoy drawing and have never created anything inappropriate. I urge them to consider the full context of situations before making judgments.

Yesterday, my Roblox account "puppydogsmeow" was hacked. I clicked on a link on Discord and entered my details. Despite having 2FA, I suspect they got hold of my email. I'm worried about retrieving my account but need to cancel my premium subscription. I had valuable in-game items. You can verify my billing address as "[redacted]". Please advise on how to address this situation. Thank you.

I purchased one year of Premium Roblox subscription, assuming automatic renewal was in place as we've been using Roblox for years. However, my granddaughter (D.C.30) in a different state received the renewal on her account. I used a credit card to pay, Ref #[redacted]16, processed on 1/23/[redacted]. She still hasn't received the Premium update to play, which should have been available on 1/23/[redacted]. There was a similar issue last year due to an error in the start date on your end. Please adjust your records and ensure automatic renewal is set up to avoid this in the future. Kindly contact me via email or phone to update me on the situation. The account is under [redacted] Thank you.

I purchased a year of Premium Roblox membership as we have been using Roblox for years. I believed automatic renewal was in place. My granddaughter (Decimalclover**) was supposed to receive the renewal on her account in a different state. I paid with a credit card, and the payment to Roblox was confirmed. Reference **********. The payment was made on *********. However, she still hasn't received the Premium update. Last year, a similar issue occurred due to your error with a start date a month in the future. Please adjust your records and resolve this issue. I would appreciate a call or email updating me on the situation. The account is under *****@***.com. Please ensure automatic renewal is set up moving forward to avoid such problems. The Premium amount was paid from [redacted] Red Oak St Jacksonville, NC [redacted]. Contact me at [redacted] if necessary. - Charles McLaughlin

My Roblox account was hacked by a Robux scam game on the platform two years ago. I feel upset because a lot of my money is gone from that account. I was playing Auto Rap Battles when someone bragged about getting free Robux. Naively, I thought I would get some too, so I added them, thinking I was going to receive free Robux. I then entered my password and left. When I tried to join another game, I was kicked out. When I attempted to sign in again, it failed. My username is Rayday256, and my old password was tayraystay.

I am seeking assistance in recovering my Roblox account user attaached, which was unjustly deleted in December [redacted] due to "Unauthorized charges." Throughout my usage, I solely utilized legitimate payment methods such as gift cards and my personal credit card, amounting to over one thousand dollars of real money spent on the account. The deletion occurred under false pretenses, as no fraudulent activity took place. Additionally, a prior account named sketchedspace was terminated in [redacted] for identical reasons. I am eager to either retrieve my account with its significant value or receive a refund for the lost funds. Despite reaching out via email multiple times, I have not received a satisfactory response. I am hopeful for detailed guidance on the appropriate course of action to rectify this situation promptly.

My son's account, registered under the name bepper7512 with my email [redacted], was deactivated due to payment issues related to our credit card. Despite my previous conversation with a representative promising reactivation, the account remains inaccessible. Unfortunately, fraudulent activity on the credit card was the cause of the failed payment. My son, who diligently earned money for his Roblox account through chores, has invested significantly in it. However, he is now unable to access it, causing him great distress. As a single mother, repurchasing all the items is not financially feasible for me. We are loyal Roblox customers who frequently make in-game purchases. I sincerely request assistance in reinstating his account. Thank you for your understanding.

In November, I tried to access my Roblox account and found that I had been logged out. I attempted to reset my password, but unfortunately, I forgot the new one. The only device where I have the account 89xxhttspy is my phone. I've been playing on this account for a while now, and despite reaching out to Roblox multiple times, I haven't been successful in recovering my password. Today is my birthday, and as evident on the account, I turned 13 on February 1, [redacted]. I tried accessing the account via my phone but got stuck as I needed the password to link a phone number to the account. Although I've considered creating a new account, I'm attached to this one that I've had for years. I hope this message reaches you promptly. Thank you for your attention, and goodbye.