Post Office Customer Service Issues

I visited the post office at [redacted] Alvarado DR SE, Albuquerque, NM [redacted] on Friday, May 18th to collect my new mailbox key but was informed that it had already been given out. Despite requesting my mail to be held, I was asked to return the next week. Upon my return on Thursday the 24th, I was accused of lying about not having the key and was informed that someone had presented an ID with my name, obtaining my key. My mail was not held as promised, and I encountered dismissive behavior from the manager and staff. Eventually, they agreed to hold my mail and replace the lock, which may take up to 30 days. I hope for a quicker resolution given the circumstances but was informed it's not possible. I would appreciate if someone could investigate and improve the security procedures to prevent keys from being easily distributed.

I forgot to update my address with USPS, which caused a delivery issue with my new phone from UPS. The package is now marked for return to sender due to the old address listed as vacant. I need to intercept the package before it is sent back and pick it up directly from the post office. I have all the necessary details about the package. How can I prevent it from being returned to the sender and arrange for pick up at the local post office?

What use is there in complaining? Since Thanksgiving, I've had three packages go missing. The first disappeared after being handed off directly. I filed a complaint and got no response. The second package, which was expected to arrive by 8:00 PM on Thursday, showed up on Sunday. The third package reached a substation one hour away at 7:30 PM on Saturday after spending 48 hours in two other substations. It's now been stuck one hour away for 48 hours, and I'm being given excuses about the weather. At this rate, it's impossible for it to arrive by 8:00 PM tonight since it's already past 8:51. It's taken 96 hours to cover a journey that should take 10 hours. Clearly, the delivery system needs improvement instead of wasting money on commercials showing caring postal carriers that don't reflect reality for these disappointed twins expecting their packages.

I am facing issues tracking three items sent on the 14th. Trying to check online was unsuccessful, and calling for help has been frustrating and unproductive. Can anyone confirm the delivery status of the items NJ[redacted]65GB, NJ[redacted]74GB, and NJ[redacted]88GB? Proof of delivery is crucial for following up on a serious matter. Improved customer service is needed, with the option to speak with a live person when automated systems fail.

Dear Sir, I am writing to file a complaint regarding the Whitchurch Post Office in Shropshire. My company accounts, which were sent to me via recorded delivery from MANN ACCOUNTANCY SERVICES at [redacted]/[redacted] WHITEHORSE ROAD, CROYDON, CR02LA, with tracking reference number B[redacted]96GB, have gone missing. When I visited the post office on Thursday, June 6th to inquire about the delivery, the postman at the counter repeatedly mentioned they were delivered following company policy, with another individual silently doing paperwork beside him. I returned to the post office and requested to speak to the manager to address the situation and submitted a complaint form. The person who provided me with the form, M.Grant, stated that the manager, Simon Prince, would be available on Saturday. Upon visiting on Saturday, I encountered the same individual who had been doing paperwork earlier, while the postman reiterated the company policy. The manager later informed me that the delivery had been made to a fish & chip shop. I am puzzled as to why the recorded delivery ended up at a fish & chip shop, why a delivery notice was not left at my residence, why it was delivered [redacted] meters away, and why the manager did not intervene when the postman referred to company policy. I have experienced missing mail in the past, including bank statements and cards, raising concerns about potential misuse of my address. Please review the attached copies. Best regards, M. Singh

I'm currently facing a troubling situation with my Xbox console that I sent for repair through the post office, located on Wolverhampton Road. Unfortunately, the parcel hasn't reached the repair unit yet despite my efforts to track it down. Upon inquiring at the post office, I was informed that untracked parcels can sometimes get delayed due to the influx of new orders daily. Despite not receiving a receipt upon sending the parcel, I reached out to Microsoft who confirmed they hadn't received it. After further discussions with the post office manager and unsuccessful attempts to locate the parcel through contact numbers provided, I discovered discrepancies in the handling of my parcel by the staff. The constant changes in information and lack of proper documentation have left me frustrated and concerned, especially when it comes to the unclear handling of my parcel. The inconsistencies in responses from the post office staff regarding CCTV footage and the handling of my parcel have added to my confusion and dissatisfaction with the situation.

Hello, I am Joan Elflein from Ohio Broker Direct. We rely on your shipping services regularly to send out signs, but there have been continuous issues with lost packages. For example, a package with tracking number 9[redacted] 5[redacted] [redacted] 36 was sent on 11.16.19 from Columbus, Ohio, supposed to arrive in Painesville, Ohio by 11.18.19, but it is still stuck in Columbus. This ongoing problem is concerning, and I have all the necessary documentation to escalate this if needed. I need a prompt resolution and would like to know the current location of the missing package by the end of today. Please address this matter urgently. Thank you.

Dear Sir or Madam, I am reaching out to inquire about my shipment sent via Indian Speed Post from Kerala to Toronto, Canada. It has been 21 days, and my package has not been delivered, and there are no updates on the tracking information. I would appreciate it if you could assist with this matter. Tracking Number: EL[redacted]71IN Date of Booking: 07/12/[redacted] Booking Office: Priyadarshni Hills SO Country of Origin: India Type of Shipment: Speed Post Destination Country: Canada Thank you, Likisha R.

I bought two large letter stamps, one for mailing a document and the other for the return envelope. I just realized there's a 24-hour expiry on the postage. Why is that? I'm wondering if the Post Office will still accept the postage if it's past the expiry date. If they do, could you please guide me on how we can make sure the letter is sent back to us without any charge to the recipient? Thank you.

Dear Sir, I received a gift from the Philippines on 11/02/[redacted], sent to Mahendra Kumar Seth c/o Kalyan Chaudhary, Central Library, Kashi Hindu University, Varanasi [redacted]. Kalyan Chaudhary accepted the package on 06/03/[redacted] after a payment of ₹[redacted]. As Mahendra Kumar Seth was in Delhi at the time, he collected the parcel from his friend in Varanasi on 16 March. Upon inspection, the silver necklace was missing, seemingly removed and the packet resealed at the post office. The Delhi post office had a closed sticker. I seek help to locate the missing necklace. Thank you. Mahendra Kumar Seth, Varanasi.

Hello, I am Inspector K.K. Pandey from CRPF. My son sent an important document via speed post with tracking number EU[redacted]IN. However, the delivery at S. O. Batwara Srinagar was returned citing "insufficient address" as the reason. I would like to clarify that the correct and complete address, along with the recipient's cell number, was provided on the package. I kindly request your attention to this matter and urge action against the defaulter.

I am currently separated from my husband, and he has set up mail forwarding to 16 Chimera Wood, Helens Bay, Co.Down for himself, STUART MACMILLAN. My name is Michelle Macmillan, and I still reside at 41 Ardvanagh Road, Conlig. Despite this, some of my mail has been wrongly delivered to Chimera Wood and opened, causing me distress, especially a letter regarding a car accident with a cheque inside that I did not want my husband to see. I have already contacted the post office about this, and they assured me it would not happen again. I kindly request that any mail addressed to me, MRS MICHELLE MACMILLAN, be sent to Ardvanagh and not Chimera Wood to avoid any further issues.

I have not received my mail for approximately one week. Could you please address this issue? My name is D.J. Patton, and I reside at [redacted] 1/2 N. High St., Apt. #9, Columbus, OH 43[redacted]. I suspect that my downstairs neighbor, Rose Beachy, has my previous state ID, and she may live directly beneath my apartment. I had to obtain a new state ID due to this situation. Last night, an envelope with my sister's phone number went missing from my kitchen. Rose Beachy has caused me various troubles. If needed, you can contact me at ([redacted])-[redacted]. Please communicate with Mr. Fleming, the mail carrier, who serves at the two post offices in Short North, Columbus, OH. I have not received any mail for more than six days. It's possible that the ongoing Covid-19 outbreak may be contributing to delivery delays. Thank you for your assistance. Wishing you a very happy Thanksgiving.

Subject: Complaint Regarding Driving License Delivery Dear Sir, I am writing to bring to your attention an issue with the delivery of my driving license. In my area, the postman does not directly deliver items but hands them over to a local individual who charges a fee of 10 to 20 rupees per parcel. Despite tracking my driving license package to have arrived at Prataptar post office on January 13, [redacted], it has not been delivered to me. I kindly request that you investigate this matter and address the behavior of your postman. I urge you to take appropriate action to ensure the prompt and proper delivery of my driving license. Thank you for your attention to this issue. Sincerely, Pawan Kumar

I am worried about the efficiency of using Priority Boxes for Covid tests. How frequently are they emptied, and when will my sample reach the lab for analysis? It appears there is no assurance the sample will be delivered within 24 hours; in fact, it might take up to 48 hours for delivery. The lab mentioned they might require 48 hours for analyzing the sample. Considering the time it takes for sampling, sending it to the Priority box, waiting for delivery, and analyzing, it could exceed [redacted] hours. Airlines require the sample to be taken 72 hours before the flight, creating a risk of many samples not being processed on time for the upcoming summer holidays. If I post my sample in a Priority Box in Inverness around 3:00 pm on Wednesday, when should I expect it to arrive at the Laboratory in Durham?

I need assistance with my stolen ATM card. I have been trying to contact the ATM card customer care number provided by the post office, [redacted]0, for the past 15 days with no success. Whenever I try, the number is unreachable. I have informed the post office about this issue, but they mentioned that there is nothing they can do. I urgently need a new ATM card, but I am unable to get it because I can't block the stolen one due to the ineffective customer service. I am unsure how to proceed and would appreciate advice on how to file a complaint against the post office regarding their ATM card services so that I can block my current card and request a new one. Thank you for your help.

I need to address a complaint about our speed post delivery experience. The postmaster visited the delivery address and instructed me to submit the receiving person's document at the post office the next day to receive our speed post. However, they did not deliver our speed post and claimed the address was not found, returning it. The behavior of the postmaster at Okhla Phase 3, Shyam Nagar, was disrespectful and unhelpful. We request the prompt delivery of our speed post to the correct address. We have the necessary receiving document and contact details to provide. The speed post originated from Kolkata to Delhi under the name of DPMC Relocation. The postmaster also questioned why we had not displayed our board and preempted any future issues, which we found unnecessary. Please ensure the delivery of our speed post without further delay, and if needed, the postmaster can collect any required documents from the address.

Subject: Complaint Regarding Non-Delivery of Official Document To whom it may concern, I, Manish Kumar, son of Late Shri Resham Singh, residing in Gadhi Tursee Dhimishri, would like to bring to your attention the non-delivery of my letter from the post office related to my government job which was supposed to reach me at Harbaksh Stadium Polo Road, Delhi Cantt [redacted] on 21/11/[redacted]. The envelope was not delivered to my address by the postman Harish Kumar (Mob. [redacted]) despite being present at my place on time, which I got to know from my friend four days prior. I humbly request for an inquiry into this matter and hope for a fair resolution. I also received threats when I spoke to him over the phone, where he mentioned taking necessary action. I appeal for the appropriate compensation under civil law, as the loss of my two years of hard work should not go in vain. Thank you. Date: 30/11/[redacted] Manish Kumar [redacted]

I have been operating a small eBay business for 6 years. Recently, I visited the post office I have used for all these years to send out a package with tracking, a service I have always used. To my surprise, the new postmaster claimed there was never a tracking service available at the office. Despite my attempts to explain, he seemed unfamiliar with the tracking option. He even seemed agitated by my request. The fact that neither he nor his wife, who also worked there, could communicate effectively in English made the situation even more frustrating. Their lack of knowledge about the services offered was disappointing. Instead of the usual £4.85, he insisted on a more expensive £8.45 signed-for option. This experience at the Oxgang's Broadway Post Office in Edinburgh yesterday was so negative that I have decided to take my business elsewhere in the future.

On April 28, [redacted], we dispatched two parcels to "Boden Customer Returns, XX40 3GG," simultaneously and from the same post office. One has been successfully delivered, credited, and acknowledged. However, the second parcel was mistakenly received by North West RDC Deliveries and subsequently re-routed. The tracking details do not provide any recent updates. Kindly provide an update on the status of the errant parcel and when Boden can expect its arrival. Thank you, Russell B. and Pam B.