PoshMark Customer Service Issues

I mixed up the packages when shipping products, sending the wrong items to the buyers and my uncle. My uncle returned the mixed-up purse to me. I've contacted Posh customer service via email, explaining the situation. Despite my efforts, the issue remains unresolved. The breakdown of items and recipients is as follows: - Buyer 1: Ordered a bee purse, received a coat - Buyer 2: Ordered a coat, received a laptop bag - Uncle: Intended to receive a laptop bag but got a bee purse I've been trying persistently to rectify the situation, but Poshmark has only facilitated the exchange between the buyers, resulting in Buyer 1 receiving the wrong item again. I'm still waiting for Poshmark to assist me in sending the bee purse to its rightful owner.

Hi there, I'm inquiring about the return of my package. I have sent $20 via PayPal as requested. Thank you for reaching out, Victoria --- Hi Victoria, We are contacting you concerning your recent sale of the "Dior oblique saddle bag. Canvas handbag" with the Order Number: 5dcb[redacted]3ec310542d992. The order has been canceled, and a full refund has been issued to the buyer. If you wish to have the item returned, kindly arrange and cover the return shipping costs. You can make a $20 payment through PayPal to [redacted] Remember to include your username and/or order number in the comments section. Alternatively, you can send a check or money order payable to Poshmark at the address below: Poshmark ATTN: Ops Team [redacted] Cherry St. Newark, CA [redacted] We only accept PayPal, checks, or money orders as payment methods. If we do not receive the payment, regrettably, we will need to dispose of the item. We eagerly await your response to arrange the return shipment. Warm regards, Poshmark Operations Team

I made a purchase on Poshmark three days ago from a seller named @lolas_boutique. I accepted an offer for 14k gold ball earrings, but the seller claimed they were broken and offered me different ones for the same price. When I refused, they blocked me. Now, I am seeking a refund and I want to report this seller for their dishonesty and poor treatment. My username on Poshmark is @arlenisdr612.

I am @arlenisdr612 on Poshmark. I made a purchase three days ago from a seller who offered me 14k gold ball earrings. After accepting the offer, the seller informed me that the earrings were broken and suggested different ones at the same price, which I declined. I was then blocked by the seller. I am requesting a refund and would like to report this seller's dishonesty and poor treatment.

The shipping is delayed, and I received an email from Poshmark stating that I can request a refund because the seller has not shipped the item in over 7 days. I am having trouble contacting support as the verification process is not working for me. I am unable to access the order screen or log in. My order number is 5dd3fbad15eafbcf37535d7, and the seller is identified as rusted luxe. I am unable to reach out to them directly. I simply seek a refund and cancellation of the order. Thank you.

I am experiencing an issue with Poshmark where I am unable to update my email and shipping address. The email associated with my account is inaccessible, preventing me from making any changes. Each time I attempt to update my shipping details through the app, I am redirected. Poshmark has not been responsive to my inquiries as they are marked as invalid. I attempted to create a new account but was unsuccessful as I am recognized as [redacted]. I need assistance with resolving this matter so I can proceed with making purchases and ensuring they are sent to the correct address. Thank you.

I received an item that I didn't order and need assistance resolving this issue. The package is from Emily Marflak at [redacted] Cedar Branch Trail, Strongsville, Ohio 44[redacted]. I believe it was sent by mistake and want to return it, as I haven't received all the items I actually ordered. I'm Kimberly Zdobinski, my email is [redacted], and my handle on Poshmark is @miracle2274. I hope to quickly resolve this to return the incorrect item and receive what I originally ordered. Thank you for your help.

I made a purchase for a Michael Kors bag on November 24th. Despite canceling the order on December 2nd before it was shipped, I received a notification four hours later that it had been shipped on the same day. I no longer want the purchase and do not wish to pay for the return once it arrives. I find it unfair that the seller claimed it was shipped earlier in the week when it was not. I simply want a full refund as promised by Poshmark this morning, mentioning that the funds would be returned to my Mastercard within 1-2 business days.

I bought a Michael Kors purse that turned out to be a fake. I'd like a refund promptly. The seller stated it wasn't authentic, but selling an item with a brand name falsely is against the law. This is the first time I encountered this issue out of the 10 purses I purchased on Poshmark. The seller should have disclosed that the purse was not a genuine Michael Kors product when listing it for sale.

I am unable to update my new security number on my account due to issues with an old stolen card. I attempted to edit the card details but was unable to change the number. I tried entering the security code and expiration date, hoping it would prompt me to update the card information, but was unsuccessful. After trying another card and completing all the steps, the security code is now not being accepted, likely due to the previous attempts with the other card. As a result, I resorted to using PayPal, yet I am facing challenges with the process. I am currently unable to contact the seller as a persistent pop-up keeps appearing, causing unnecessary frustration.

I have contacted you multiple times via email about an urgent issue. Last night, my 16-year-old daughter used my bank card on Poshmark to place unauthorized jewelry orders totaling over $[redacted]. While I managed to cancel 6 orders, 9 remain outstanding. These orders bear the username "cavaliermomof3" under my name, Janice Cassady. I request that you promptly cancel the remaining 9 orders dated 12-2-[redacted] and prevent their shipment. The charges were despicably made by my minor daughter, and I demand a refund to my debit card for the canceled orders. Your phone line was unresponsive, which led me to reach out for the fifth time through this message. Failure to address this issue immediately will result in legal action. Please halt the pending orders, refund my money, and inform me of the actions taken via email at [redacted] or by phone at [redacted]. Your prompt attention to this matter is paramount before the orders are dispatched. Your cooperation is greatly appreciated. Thank you, Janice Cassady.

On December 2nd, $44.82 was charged to my card without my authorization. I did not make any purchases. I made an offer on a $40 coat which was not accepted by the seller. Subsequently, the seller blocked me and sold the coat to someone else, leading to the charge. I have been attempting to resolve this issue for two days with no response. I am eager to have my money refunded promptly. Thank you. Marlene K. I no longer have access to my old email address [redacted] My new email is [redacted]

I bought an item a few weeks ago, but it was never delivered to me. Despite receiving a delivery confirmation, the package never arrived at my address. I've been sending daily emails, only to receive responses mentioning Thanksgiving which has already passed. I seek a refund for the undelivered items I paid for. I feel disregarded, as my requests seem to be ignored with no resolution in sight. How many more emails must I send before receiving the assistance I need on this matter?

I would like to bring to your attention that the buyer has received the package, which is no longer in transit. I have contacted the buyer multiple times, but have not received any feedback. In my previous email, I provided an image and the tracking number as evidence of the delivery. I believe my funds should be released since I sold the item with the intention of receiving payment. It has been several days past the shipping date, as shown in the tracking information. Though I used a different shipping label, this should not prevent the release of my payment within the agreed-upon timeframe. I expect a comprehensive update on the transaction and shipment details promptly. The buyer has the item, so I am looking forward to receiving my payment. Thank you for your cooperation, and I anticipate a timely response. The order number is 5de[redacted]6c5001fdd974f1, and the tracking number is [redacted][redacted]82.

I've been dealing with ongoing theft problems at our mailboxes. The app lacks tracking numbers, and I can't move past the rating request to check my purchases. I requested a summary of all purchases made between 11/22 and 11/29 a week ago and still haven't heard back. I need this information to report the issues to USPS and the Sheriff's Office. It's frustrating not being able to access delivery details from Poshmark. Your assistance would be greatly appreciated.

I am experiencing issues with my Poshmark account. I am unable to like items, make purchases, view or send offers, or post comments. Each time I attempt an action, I am prompted to contact support. I reached out via email over a week ago but have not received a response. This situation is frustrating, as I have only engaged in liking items and making purchases on the platform. I am unsure about the reason for any restrictions on my account and the lack of response is upsetting. I am in need of assistance and would appreciate your help in resolving this matter. Thank you.

Hello! I encountered a complex issue yesterday on Poshmark. Upon exiting the wholesale site, my "closet" was no longer visible, displaying an orange square stating "not for sale," which I wish to revert. Additionally, I faced difficulty accessing my account via computer and had to reset my password. Upon successful login, I discovered a new site lacking my previous information and sales history. The app on my phone still shows the "not for sale" message. I seek assistance to restore my original closet and regain access to my account on the computer. I am at [redacted] Thank you for your help.

Hello... I need help, I bought a butt lifting jeans on Poshmark, but I haven't received it yet. They charged me for it, I saw the charge on my account. They sent me a message asking me to rate the order, pretending I received the pants, which is not true since I haven't received any of the Poshmark orders I made. I need to know how you can help me. Sincerely, Cándida L. Also, could you explain if I make an offer for something, can't they take my money until that offer is accepted by me and the other party, right? They can't charge money for an offer without me accepting it from the other person or in this case, from Poshmark, correct?

I recently purchased a coat from your website for the first time. When I received the coat, I was disappointed to find that it did not match the seller's description as it has a strong smell of cigarette/deodorant and appears dirty. Additionally, there was no tag on the coat and no information included on how to return it for a refund. I contacted Poshmark about the issue and am hopeful they will assist me in resolving this matter. The seller has since contacted me but has not acknowledged the problem or offered a refund, which leads me to believe she was not truthful about the condition of the coat. This situation is very frustrating, and if a resolution is not reached, legal action may be necessary.

I logged into my Poshmark account and proceeded to make a purchase from a seller for items I wanted to gift to my daughter. I entered her mailing and email address for shipping and my credit card details for payment. The problem is that my daughter received all the purchase information, not me. I did not receive any confirmation or order number. Consequently, my daughter now knows the cost of the gift. I attempted to address this issue with Poshmark customer service but was unable to resolve it.