PoshMark Customer Service Issues

I made several purchases on Poshmark. I was informed that starting on December 8th, if I hadn't received any of the orders, I could cancel them for a refund. I ordered 5 items that day, but 2 have not arrived. It's now December 9th, and I am unable to cancel. The page where I should be able to cancel doesn't have the option available. I need to cancel these orders as I have already purchased the items elsewhere for the event I needed them for.

I believe I am being scammed by a buyer on Poshmark. Despite the clear photos showing the brand new UGG boots I sent, she claims they do not fit or are dirty. She even sent a picture showing her family and the clean boots in a Poshmark case. It seems like she intends to keep the boots and send me back an empty box. This situation is incredibly frustrating and seems like an attempt to defraud me.

I bought an item listed as "like new," but when it arrived, it was dirty, faded, and musty-smelling, giving the impression it had been wet. The seller is refusing to issue a refund, claiming it's in good condition. The boots were supposed to be waterproof, but they appear to have been wet, displaying faded, stiff leather with dirt that wasn't evident in the photos. The description does not match the actual condition of the boots.

I've reached out to Poshmark twice regarding an overcharge issue on an item and promptly contacted the seller as well. I provided a detailed explanation of the situation. Poshmark replied via email denying my request to return the item, which was not what I asked for. The item was not misrepresented, I just accidentally bought it at the "Buy Now" price instead of accepting an offer. This mistake caused me to overpay by $9.79 with shipping included.

I am trying to purchase a jacket for my daughter, but I am facing difficulty in placing the order and making the payment. Poshmark is requesting a verification like a passport or driver's ID, which makes me uncomfortable. I have had seamless transactions with you in the past, so this requirement is confusing to me. Kindly reach out to me regarding this matter. Thank you.

**URGENT: HELP NEEDED** Hello Poshmark, I am facing two serious issues with my profile @dangerousboots. 1. I had shoes worth $[redacted] missing from a canceled order that was sent and tracked to Poshmark HQ. 2. My entire closet was removed this morning from my profile @dangerousboots due to possible copyright infringement, which is incorrect. I have received seven different 5-star reviews in a month without any complaints. I am seeking to speak with a representative regarding these concerning matters. Why are the shoes I sent to Poshmark HQ on December 3rd now missing? Additionally, my closet vanished this morning. I value being a loyal Poshmark buyer and seller and look forward to your prompt attention and support in resolving these issues, as I have invested numerous hours in this. Thank you, Dave S

I recently tried to list items on my old app and received a prompt to update. I'm concerned about losing my existing information and listings during this update. I noticed that my email on file differs from my actual email, which is [redacted] Is it possible to modify the listings under the name "Carol Ann’s Closet" instead of "Carol Ann Sewell"? I would be grateful for any assistance you can provide. I have additional items to add, but I'll hold off until I receive clarification. Thank you, Carol Ann Sewell

I bought an Apple Watch, but it arrived without the charger. I contacted the seller and sent a photo as requested. They promised to send the charger but I haven't received it yet. I also emailed them to unlink the watch from their iCloud, but haven't heard back. I tried contacting the support team twice, but no response so far.

I purchased women's size 9 black and pink Muck Boots, and the payment was deducted from my account. However, I have not received any confirmation, tracking details, or the actual shipment. I was expecting it to arrive on Tuesday, but they keep insisting that the order is on its way. I want a refund as I've only seen my money being taken from my account. I used [redacted] for the purchase, and I have my bank statement showing the $[redacted] charge. I can provide more information if needed.

I received a notification on the Postmark app on my phone prompting me to update, but there were no clear instructions or links to click on. I reached out to Postmark for help, and they assured me that my account was safe but suggested trying to log in from another device. Unfortunately, I have been unable to resolve the issue as it keeps saying my email and Postmark name are already in use. Postmark advised me to provide screenshots of the steps leading to the error and a link to the listing if applicable. They also recommended accessing the account from a different device or the web to see if the problem persists. I go by the username "lunatcgirl" on Postmark.

I purchased an Eileen Fisher tank dress that appeared flawless until worn. The back inside seam is misaligned, likely due to being bought from a damaged store where items are sold at a discount. I am a frequent Eileen Fisher buyer and have extensive experience with their products. Despite my loyalty, this flaw is unacceptable. I have spent a significant amount on Poshmark without issues before. I am willing to send the dress for you to inspect personally, as wearing it reveals the issue unequivocally.

We placed an order on December 4th and were charged, but we never received a confirmation number or tracking information. We are unsure if the order was processed and are unable to reach the seller. We have the transaction number and invoice number available. If the order is not on its way, we would like a refund. We have been trying to contact customer support without success. Please provide us with assistance. Thank you, Mike and Kathie. Merry Christmas!

$[redacted].79 was wrongly charged to my card without my permission. I am unfamiliar with this site and do not have an account with you. The money was deducted from my card by your website, and I have never used or seen it before. The transaction occurred at 7:02 pm on 12/12/[redacted], and I did not make or authorize it. I request a prompt response via email to resolve this issue and refund my money.

I am disappointed with Poshmark's lack of professionalism and ethics. Despite my numerous attempts to cancel an order made on Dec 10, which was not yet shipped, they refused to do so. I had reached out to them 19 times in two days, but they still went ahead and shipped all the items I asked to cancel. Initially enticed by free shipping for my first order, I ended up being charged over $80 in shipping fees as they failed to clarify it applied to only one item. When I realized this, I asked for the order cancellation if the shipping charges weren't refunded, but received no response even after 48 hours. Their recent reply indicated I would have to pay for shipping, wait for the items to arrive, and then pay for return shipping, totaling over $80. What I thought were good deals for gifts turned out to be more expensive than buying new items locally.

Poshmark's lack of responsiveness and clear communication has made my recent experience quite frustrating. Despite my numerous attempts, totaling 19 emails since December 10, to cancel an order placed on the same day, they have refused to do so even before shipping. Although I received an email on December 12 at 6 PM stating that my requests for cancellation were acknowledged, they had already been shipped. Their initial offer of free shipping for my first order failed to mention it was for only one item, resulting in unexpected shipping charges exceeding $80. Despite my request to cancel the order if shipping costs couldn't be reimbursed, there has been no response even after 48 hours. Their suggestion that I wait for the orders to arrive, pay the shipping fees, then return the items at an additional cost is impractical and disappointing, especially since these items were intended as gifts.

I received a pair of shoes that had a strong smoke smell when they arrived, which also affected the box. Despite trying to air them out, the smell persists. The seller mentioned they were from a non-smoking house, but the cigarette odor lingers. I am sensitive to this due to allergies. It has been over a week since I contacted Poshmark, and I am awaiting a resolution. I have not finalized the payment until this issue is addressed.

I'm having issues with my order. Two pairs of boots were returned without being delivered to me. The system requests me to accept the order that I never received. Additionally, a pair of sneakers was shipped to my previous address despite having the correct address listed as [redacted] SW Hollywood Drive Apartment [redacted]. I've contacted customer support via email five times but haven't received any assistance. I'm feeling frustrated as I've invested a significant amount of money into these purchases.

I have reached out to you regarding orders that have not been shipped within 7 days. Out of the 3 items I ordered, one has not arrived, so I have canceled it, but I am eagerly waiting for the remaining 2 items which are intended for a gift. Unfortunately, I have not received any responses from the seller, and I am quite disappointed with the lack of communication. If this issue persists, I am hesitant to make future purchases on Poshmark. It is concerning that the money has been deducted, yet there is no update on the orders. It is crucial that action is taken promptly to resolve this matter. Thank you.

I recently made a purchase on Poshmark, but I'm concerned about the verification process before shipping. It seems that this might delay the delivery, and I might not receive my item as soon as I need it. The lack of clear information about delivery times before making the purchase is frustrating. I really need the bag soon, so not knowing when it will arrive is making me anxious. Can you please provide me with the status of my order today?

I unintentionally purchased an item for $[redacted].79 and the seller charged me twice. I have been trying to contact her for over 4 days regarding order number #5dee77495b565fa072b53c9b, but she hasn't shipped the item as per the policy. I am new to this site and do not recall how I ordered the item. I want to cancel the order, get a refund, and address this error promptly. I have evidence with pictures to support my claim. Unfortunately, I couldn't upload them here, but I am willing to share them through another method if needed. Thank you for your attention to this matter. Sincerely, Aleka T.