PoshMark Customer Service Issues

I was delighted to have found this rare item on Poshmark. I have a special display area for my sets where I showcase them. However, I encountered an issue with the new string extension I received from you. It stopped lighting up, causing the entire series of lights after it to stay a steady blue color. This has happened to me in previous seasons when just one bulb burned out, leading to the entire string malfunctioning due to the design not allowing for individual bulb replacement. Please kindly send me a replacement string and provide instructions on how to return the faulty one. To have a backup for the future, I would also like to purchase an additional Illuminate extension string along with the replacement. Thank you, R. Taylor

I had an order cancelled by Customer Service on POSHMARK after shipping out a $[redacted] purse. I received a shipping slip, sent the item, then 12 hours later, they cancelled, citing unverified funds or address. The package is on its way without tracking info, and when I contacted them, they directed me to the post office with no help. As a top seller with a great track record, this situation is frustrating and feels like a scam. I'm upset and just want my money back.

Hello, I recently had my Poshmark account restricted, and I am seeking assistance to have it unrestricted promptly. This restriction has caused all my listings to disappear, preventing me from overseeing an order I've sent out and awaiting payment release. The restriction stems from an unintentional mistake on my part; I mistakenly listed a pair of shoes that turned out to be counterfeit. I am eager to rectify the situation and continue using my account without restrictions. Your prompt support in lifting the restriction would be greatly appreciated.

I have been experiencing an issue with Poshmark where the pictures on my posts do not match what I am selling. Despite sending several emails about this ongoing problem, the pictures displayed are not the ones I have taken and selected. I put effort into making my posts look appealing, so it's frustrating when the wrong image is shown. I have tried uninstalling and reinstalling the app, and now I am using the Poshmark website instead, but the problem persists. I hope to receive assistance to ensure that the pictures on my posts accurately reflect the items I am selling. Thank you for your help.

I have encountered a problem with my recent order, the Apple AirPods Pro 2nd Edition. The products I received appear to be fake, which is truly disappointing as I had specifically sought out the authentic version to gift my daughter for Christmas. As a fixed income earner supported by SSI, I could only afford this one special gift for her. My daughter has faced teasing in the past for having knock-off products, and this year she specifically requested the genuine Apple AirPods. Despite believing that I was purchasing an authentic product from Posh, it seems that these are not genuine. This has put me in a difficult position as it's Christmas day, and I am left without a proper gift for my 15-year-old daughter. Additionally, I did not receive a return slip with my order. I am seeking guidance on how to proceed in this situation.

I recently discovered that my Poshmark account was hacked, leading me to lock and ultimately close it due to security concerns. Despite this, I received unexpected items in the mail related to the military and law enforcement, presumably ordered through my closed account. I would prefer to speak with a Poshmark representative rather than communicate via email to address this issue. It is disheartening that the company's security measures are lacking, especially considering the amount I have spent on the platform. I hope to resolve this situation soon and gain clarity on whether my account is indeed closed, as well as who is making purchases on it. I urge Poshmark to enhance its customer service and offer a phone support option for a more personalized experience. I look forward to a prompt resolution to this matter. Thank you. Sharon J.

I purchased a dress from Poshmark, and the seller regretfully informed me in the comments that she couldn't locate the item, leading me to cancel the order. Despite my efforts to contact the Poshmark customer service team, I am still waiting for my refund to be processed.

Hello, I appreciate your help in finding a buyer for my mini fridge. I'm wondering if you could check with the buyer to see if I can deliver the product to a location of her choice. Shipping costs through Canada Post are high, especially during the busy Holiday season, and may not be worth it. We can still handle the payment through your company, as originally planned. I'm just concerned about the delivery expenses. Thank you, Roy

Name: Leticia H. Email: [redacted] I signed in using Google, so I cannot provide my password and user ID again. I attempted to send the video via messages but encountered difficulties, hence why I sent it directly from my email. Hopefully, this will aid in resolving the issue. Order Date: Dec-10-[redacted] Order Number: [redacted]cb289d2cff6b38ff8 I have previously provided this information along with the requested video. I urge for assistance to return the faulty item and receive a refund promptly. It is a matter of principle due to the seller's dishonesty in sending a defective product. I promptly sent the video to [redacted] as per your request. I am frustrated and seek your immediate help in addressing this matter.

I sold some items on Postmark and had a balance of approximately $[redacted] in August. When I tried to withdraw the funds, my account got frozen and I had to go through an identity verification process. It wasn't until last week that I received $[redacted] unexpectedly. They finally verified my account properly, so I requested the remaining balance to be deposited into my checking account. It has been five days now, and the status still shows "processing." Can anyone advise how long this typically takes?

I recently created a Poshmark account and successfully sold a pair of boots. I ran into an issue when trying to obtain the mailing label to ship the item to the buyer. The platform now requires additional information fields, including a phone number. However, my phone number, which has been my only contact number for the past 10-15 years since we discontinued our landline, is not being accepted as it is a VoLP. Poshmark explained the reason via email and offered to assist if I had another phone number to provide. Unfortunately, they have not followed up on their offer to help resolve this issue.

I made a sale on Poshmark in June [redacted] and have not received the $17.60 from it in my PayPal or bank account. Could you please help me track down where the money went? I checked both accounts, as prompted by fraudulent activity in another group, but couldn't locate the payment. The sale was for $22, my share being $17.60, and was completed on 6-7-21.

I am facing a situation where items I never intended to purchase have been ordered on my behalf, including unattractive animal print jackets and a zircon ring. The green faux leather jacket, lavender blazer, and Fendi handbags are among the items I did not choose. There were issues with the quality of the Fendi bag, and I missed out on other items I preferred, like the Royal Blue Blazer. This mix-up has left me frustrated, and I am considering taking action if it is not resolved satisfactorily. I have dealt with similar challenges before, like winning a lawsuit against Walmart Inc., showing that even as an individual against a big corporation, justice can prevail. I am determined to address this current issue effectively.

I am new to selling on Poshmark. I recently attempted to sell an item and provided my bank information to receive payment. To my surprise, they deducted $[redacted].69 from my account for "security reasons." Despite being told the money would be returned promptly, I have not received it back. The chat agent was unhelpful and failed to provide any evidence of this policy to protect buyers. As a seller, I am concerned about the security of my banking information. I am requesting to speak with a manager to address this issue and possibly file a fraud claim. I hope Poshmark takes their commitment to customer service seriously.

I encountered an issue regarding a purchase with a seller named medina_k on Poshmark. We were discussing a Michele watch sale, but due to being at work, I couldn't respond promptly. The seller sold the watch to someone else claiming I hadn't confirmed in time, yet they processed the sale using my updated credit card details without my consent. As a result, my account was charged, but I won't receive the watch. Despite their refusal of the Offer policy, this transaction occurred unlawfully. I urgently need a representative to contact me at my phone number [redacted]. This situation is unfair and requires immediate attention. Sincerely, S. Swartz

Hello, I sought assistance from Poshmark support to activate my account and interacted with various representatives. Eventually, I received communication via email from Poshmark that provided me with a specific contact person, Lydia, supervised by Olivia. I conversed with them and was informed about the requirement for American Express verification to activate my account. Subsequently, I completed the verification process by making a payment of $[redacted].00. Moreover, I received a letter signed by the CEO guaranteeing reimbursement. Following the payment, I was promised my site would be operational within 4 hours. However, it has been nearly 5 hours, and my attempts to reach them by phone or email have been unsuccessful. I fear I may have fallen victim to a scam. My Poshmark details are as follows: Name: Vivian Ellis Username: Tje6569 Email: [redacted] Phone: [redacted]0. I am uncertain about the next steps to take in this situation. I feel anxious about my husband's reaction, as I have received official letters on Poshmark letterhead and calls from a person claiming to be Olivia, a supervisor, as well as someone purporting to be the CEO. However, I am skeptical about the legitimacy of these claims, especially receiving calls late at night or early in the morning from supposed executives.

My Poshmark account was compromised by another user on the platform. The individual managed to place orders from my account to theirs, initiated fake shipping, and then confirmed the delivery to receive payment. Unfortunately, there is no official tracking number available on Poshmark or through the postal service. Despite providing evidence, the seller remains unresponsive. Poshmark is declining to look into the matter due to the acceptance and shipping dates coinciding. The transaction involved the only two items listed by this user. I advise caution when setting up an account on this platform and linking your credit card information. Regrettably, regardless of the evidence presented, Poshmark's customer service responses are very standard and unhelpful.

The CVV on my credit card is [redacted]. That is the correct CVV number. I have attempted to update it on your website multiple times without success. The correction does not reflect after entering [redacted] in the CVV field. I am at risk of missing out on a purchase due to this inconvenience. I shop frequently on Posh and have used the same payment information without issues in the past. Please address this matter promptly. You can reach me at [redacted], email me at [redacted], by regular mail at Darleene Rixey [redacted] Dante St San Diego CA [redacted], or even through alternative means. Kindly clarify to the vendor that I am a responsible customer.

I need to update the phone number for verification on my Poshmark account to redeem my funds. Unfortunately, my ex-boyfriend's number is currently listed, and it's causing a delay in accessing my money. Despite updating my password for added security, I am unable to complete the process with the current number. I have been trying to contact Poshmark for assistance for three days now without any luck. It is crucial to change the verification phone number promptly to resolve this issue and receive my funds. My name is Kelli S., and my Poshmark tag is @siebertkelli40. You can reach me at [redacted]

My daughter, J., suffered a stroke in November [redacted], which has left her disabled and unable to operate her Poshmark account due to paralysis and reduced mental capacity. Since then, her account has been inactive. I have been using her account to sell items for about 6 months. Unfortunately, her ex-partner, who has a warrant for abusing her, has gained unauthorized access to her account and sent threatening emails to me. We urgently need her account closed to prevent further misuse. I am hesitant to close my account, as it has been successful. How should I proceed in the case of a hack like this?