Popeyes Customer Service Issues

At 2:11 pm today, I visited the Popeyes location at [redacted] Eglinton Ave West to order food. While waiting for my order, I noticed two employees named Sabina and Vani (both women) giggling and talking about me. When I questioned them, Sabina gestured towards me, and Vani became loud and disrespectful, trying to embarrass me in front of other customers. Despite my request to speak with the manager, they claimed there was none. It's important to remember that customers deserve respect, especially after being treated rudely. In a time where many are facing undisclosed mental health challenges, being mistreated like this is unacceptable. I am currently contacting customer service at Popeyes to address this issue and would appreciate prompt action. Please reach out to me at [redacted]. I expect a response from both Popeyes representatives and the store manager. It's disappointing to experience such unprofessionalism from a company that has recently garnered significant online attention.

I waited in the drive-thru for about an hour and ordered a 16-piece family meal and 4 chicken sandwiches. When I got home, I realized there were no sandwiches included. I attempted to call the Perris location on 4th street multiple times, but they never answered. It seemed like they might have closed early while I was waiting in line. I returned the next morning hoping to get a refund. The general manager informed me that they had run out of chicken sandwiches for two weeks and stated that there was nothing she could do since I paid with a debit card. Her attitude was very rude and inappropriate. I had spent $16.00 plus tax on the sandwiches and had to wait a long time for my order. The poor treatment I received has left me extremely dissatisfied with their service and customer support.

My 17-year-old son worked a total of 33 hours over 6 days at Popeyes in Belleville, IL, from July 8 to July 21, [redacted]. Despite his hard work, he has not received his payment. When I visited the store to talk to the manager, he was unavailable, but he called me later and said that due to being new, he couldn't assist. He suggested reaching out to customer service. I filed multiple complaints, but my son still hasn't been compensated. I am seeking assistance from someone who can guarantee my son receives his rightful pay for the hours worked.

I visited store #[redacted] on 8/28/19 at 1:54 p.m. to get the 16-piece special but had to wait 37 minutes. When I got home, my order was wrong. After futile attempts to reach the store that day, I went back on 8/29. The Mgr-In-Training, Ms. Destiny, was apologetic, agreed to redo my order, and suggested I pick it up later. My son later went to get it and spoke with Ms. Saria H. who asked for the product back, only giving the franchise owner's name as Carman. My son said Ms. Saria accused me of trying to get free food. This experience does not meet my expectations as a long-time customer of Popeyes. I seek a resolution for the poor service and expect Ms. Saria to face consequences for doubting my integrity. I still hope to receive the correct 16-piece order as requested initially, and I'd like to discuss this matter directly with the Franchise Owner.

I visited Popeyes on Sunday, September 15, [redacted] at around 8:30 p.m. The store is located at [redacted] S. Stony Island, Chicago, IL. When I drove through the drive-thru to order, I was asked to wait for a moment by an employee. After a short wait, the employee returned to the intercom and informed me that they only had mild chicken and a biscuit for $3.89 available. When I inquired about adding red beans and rice, the employee responded in a condescending tone, stating that they only had chicken and biscuits, no sides. This lack of available sides was confusing given the available menu options and the store's closing time of 11 p.m. I left without making a purchase due to the poor customer service. This experience isn't the first issue I've had at this location; in the past, I've received incomplete orders. I'm requesting the manager to review the employee's conduct that evening and provide guidance on improving customer service. Furthermore, I would appreciate a complimentary meal to address the ongoing customer service issues at this establishment.

On Wednesday, September 18th, I visited the Popeyes located at [redacted] West Little York Rd, [redacted]. During a call to address an issue, the representative's response lacked the appropriate concern. I suggested they inquire about the employee's behavior to address my complaint effectively. The employee's nonchalant and dismissive attitude, including refusing to provide their name when asked multiple times, displayed a lack of accountability. Their behavior during our three phone conversations, claiming to be the store manager and disrespectfully ending the call, was unprofessional. This incident stemmed from their demeanor at the drive-thru, indicating a pattern of disregard for customer service. Such behavior could lead to a loss of customers for Popeyes, with several other nearby fast-food chicken options. Providing employees with proper training to understand that serving customers is a privilege customers bestow upon the chosen establishment is crucial in today's competitive market.

I was extremely disappointed by the poor service I received at Popeyes in Miami at approximately 4:20 pm on 9/20/[redacted]. I visited store #[redacted] in Altamonte Springs, FL, and ordered two combos totaling $28. However, I was given an order worth less than $10. When I raised the issue inside, it took over 10 minutes for someone to assist me. Despite the presence of multiple employees, I was told to wait an additional 10 minutes as they only had five tenders ready. The lackadaisical attitude of the staff, with employees chatting and laughing instead of serving customers, was frustrating. After 15 minutes, I requested a refund, which the supervisor, who seemed disinterested with a phone call, provided without an apology. When I asked for the store number on my receipt, he refused, citing the refund. This experience highlighted the inefficiency and lack of customer service training at this specific store. As someone who has worked with clients for over 28 years, I believe addressing customer concerns promptly and respectfully should be a priority. I hope the management takes steps to enhance the service quality at this location.

Today, around 2:30 PM, I went to pick up a Door Dash order in Rosedale, Maryland. A frustrating incident occurred with the cashier lying about not having change for a customer. The lack of attentiveness and poor customer service persisted when I faced difficulty in receiving my order. The staff, including the manager, seemed indifferent to the situation and were unapologetic about the errors made. The atmosphere in the restaurant was disrespectful and unprofessional, with staff members displaying rude behavior towards customers. The owner's lack of intervention and the overall unapologetic stance of the employees was disappointing. The incident involving the cashier's unhelpful attitude and the lack of willingness to resolve issues reflects poorly on the establishment. Staff members, including the cashier and manager, need to be held accountable for their actions and the disrespectful treatment of customers should not be tolerated. The overall experience was unsatisfactory and disappointing.

On September 18th, I called to report an issue at the store located at [redacted] West Little York Road [redacted]. I called again this morning to speak with the manager, and she identified herself as Mr. Wade, mentioning she was busy during our previous calls. When I asked for her name for documentation purposes, she declined to provide it, stating she wasn't comfortable. I requested some form of identification like an employee number to ensure I was speaking with a manager rather than an employee. I found it concerning that she refused to provide any identification. Being a pastor of a church nearby, I was surprised by the lack of transparency. If this is now the standard at Popeyes, it raises questions about their practices and transparency.

Receipt Details: - Store: POPEYES #[redacted] - Address: [redacted] Victory Blvd, Hollywood, CA - Order: 12 Piece Meal with 2 Large Fries, $30.65 - Server: "ASHLEY" During my visit, there was a mix-up in my order as I requested tenders but received other chicken parts. When I inquired about additional dipping sauce, I was told I could only have two, or I had to pay extra. Despite ordering tenders, the employee insisted I didn't. It seemed unfair as the employee who served me was not present during ordering. There were delays in preparing the meal, and I had to wait longer than expected for hot fries and biscuits. To my disappointment, when the order finally arrived, everything was cold. This experience was further soured by the unprofessional response from employee "Alex," who showed a lack of concern for customer satisfaction. In contrast, other customers seemed to receive better service despite spending less money. I am shocked by the poor customer service shown by Alex and am seeking a resolution to this matter.

On Friday, 09/27/19, around 5:30 p.m., I visited the drive-through and spent $17.42 on my order at the Fox Valley Popeyes in Aurora, IL. After a delay receiving my card back, the manager, Enida, mentioned my card declined without providing a receipt. Not realizing I was charged until Sunday, I returned Monday to explain. Enida advised me to dispute with my bank. Despite my love for Popeyes, I was displeased with the handling. Following up with my bank on Monday, a credit was issued but later disappeared. I hope this gets resolved after contacting the bank on October 1, [redacted]. Unsure about returning to this location in Naperville, Enida's nonchalant attitude towards my issue disappointed me. Customer service improvement is needed, and I seek compensation for the inconvenience. If necessary, feel free to reach out for further details. This incident consumed time I planned to use for work after subsequently stopping for gas and dinner at Jewel-Osco.

My order from Store #[redacted] was incorrect. I ordered a 16-piece dinner with 2 large mashed potatoes and 1 coleslaw, but I did not receive the coleslaw and biscuits. This has happened three times now, and it's frustrating. I've never complained before, but I may have to reconsider if this continues. I hope this issue can be resolved promptly before I decide not to return, like others who have had similar problems.

Dear CEO Cheryl Bachelder, As a first-time Popeyes customer, I was incredibly disappointed with my experience at your establishment. The fried chicken was overly battered with minimal meat, making it the worst fried chicken I have ever tasted. Even supermarket chicken outshines the quality here. The biscuits were flat and salty, lacking the fluffy texture I expect from good Southern biscuits. While the coleslaw was decent, the portion size was far too small. I am requesting a full refund for my 8-piece meal, which cost more than I was initially charged. Despite filing a complaint with customer service and receiving minimal communication, I have yet to receive a resolution. I visited the Santa Maria, CA location and am frustrated by the lack of customer service. It is disappointing that Popeyes does not stand behind its products. I will be patronizing establishments like Chick-fil-A and KFC in the future. Kindly provide the quality service that values customers that they offer. Thank you, Kaja Christiansen.

Dear CEO Chery Bachelder, I am writing to address an issue with your customer service department and corporate regarding a refund for a $25.32 chicken dinner (case # v2m6y). After facing difficulties, I followed a suggestion to visit the store directly. I contacted Alyssa, the Store Manager at the Santa Maria, CA location on Bettervia Road. Alyssa promptly offered a full refund or replacement meal upon verification of my purchase, providing exceptional and immediate service. While I commend Alyssa for her professionalism, I kindly request a faster resolution from corporate to avoid traveling 40 miles to the store. Your swift attention to this matter would be greatly appreciated. Your customer service can use improvement, but individuals like Alyssa are a credit to your organization. Thank you for your assistance. Sincerely, Kaja C. Email: kaja1216@[redacted] Phone: [redacted]

I recently experienced a situation at the store where the manager shared information directly with the cashier that should have been communicated to me instead. This made the cashier wait for me to gather my money, and I could tell she felt slighted by the situation. The cashier, Markeisha, displayed excellent customer service, while the manager, Janice, did not. I believe an apology is owed to Markeisha. I informed Janice that I was changing my payment method from sm.artjan@charge to cash, but unfortunately, another manager intervened. The store is located on Jensen near Tidwell Street. I would appreciate it if this matter could be resolved promptly. Thank you, Janice Green.

I visited Popeyes #[redacted] at 3:30 pm on October 5th and found they were out of spicy wings. The employee offered a credit, which I accepted. I agreed to wait for the spicy wings, but later learned the credit would take 3 to 5 business days. Upon requesting to speak with the manager, I was met with a rude attitude. The manager refused to sign anything for my records and continued chatting with the staff.

I visited Popeyes in Lawrence, NY [redacted], and unfortunately, they gave me the wrong food which they refused to change. This caused embarrassment for my grandma and me. Despite waiting for over 2 hours, they wouldn't correct the order, leaving my grandma, who is 77 years old, almost in tears. Surprisingly, the manager discreetly asked for an additional $20 to fix the mistake. The treatment we received was shocking, and I couldn't help but wonder if it was influenced by our appearances, as my black nephew had a similar issue the following week and his order was promptly corrected. I've been trying to contact them for the past 4 months with no response. This experience cost my grandma $45 on uneatable food.

Hello Popeye's team, I am writing to inform you about an incident that occurred at your store on Sunday night. My name is Deborah Hodges. I unfortunately slipped and fell, resulting in a visit to the emergency room. After leaving, I began experiencing severe pain in my leg due to a muscle cramp. The emergency room administered a shot in my right leg. Currently, I am unable to work my 12-hour shift (7 a.m. to 7 p.m.) due to the injury sustained from the fall. I believe the cause of the slip was a mop in the corner on the right side of the floor. I kindly request your assistance during this time of difficulty. I understand if this is not possible. Moving forward, it would be greatly appreciated if extra care could be taken to ensure the floor remains dry to prevent such incidents. This situation is especially challenging for me as I recently returned to work after a health scare. Missing more work has put me behind on bills once again. Thank you for your understanding.

I am Lauren Breaux. I worked at Popeyes store #[redacted] for 2 years. On 10/11/19, I went to the store with my cousins to eat. After finishing my meal, the store manager and Kim called me to the office and informed me I was terminated for allegedly throwing juice on the assistant manager Nette 2 days prior. I worked the day of the incident and the day after without any issues. Things escalated when Nette's daughter and her boyfriend were involved, leading to the boyfriend pulling out a gun on us. This incident was traumatizing, especially for my young cousin. I attempted to contact the police, but they were already called on me. My family is considering legal action. The behavior of the managers and the escalating situation with the gun were completely inappropriate and unprofessional.

My visit to Popeyes on Oct 13, [redacted], at [redacted] Palisades Blvd., Birmingham, Alabama, was far from satisfactory. After ordering a 5 pc blackened combo and a Popcorn Shrimp combo for $17.91, the service was lacking. Despite a 25-minute wait in the parking lot, our order was not correct - we received a 2 piece fried tender and a 3 piece spicy fried tender, missing our drinks. This mix-up was frustrating as we were headed to a bridal party. The chaotic state of the store and the wrong order made this experience highly disappointing. This is not the standard we are used to from our local Popeyes in Lincoln, AL. I believe we deserve a refund and an apology for this inconvenience. - Emalyn O’Barr, [redacted] Highway 78 W, Box 5, Lincoln, AL [redacted]