Polaroid Customer Service Issues

I bought a 32-inch Polaroid TV at Target on July 21, [redacted], for my elderly, sick husband. The TV works perfectly, but the remote control is not functioning despite changing to new batteries. I reached out to Target, and they advised me to contact you for a remote control replacement. I urgently need a new remote as my husband, who had a stroke, relies on it. Your prompt assistance in providing a replacement would be greatly appreciated. The TV was meant to enhance his quality of life during this challenging time. Thank you in advance for your help. I am looking forward to your response.

I purchased a linked flip phone based on the information on the box that it was compatible with AT&T. However, the phone did not work with AT&T when I tried to activate it with a new sim card. Additionally, the box promised a charger, which was not included. This has caused me inconvenience, wasted time, and money, as I had to buy another phone at three times the cost. I am not interested in returning the phone to Polaroid for a refund but would appreciate receiving a charger for the phone and one prepaid month with a carrier that actually supports the device. I believe this is a fair resolution. As an alternative, I have a love for photography and would also be happy with a Cube action camera from Polaroid. Thank you for your attention, and I hope you all have a wonderful day. -Don P.S. Just a fun fact - blue is my favorite color.

I have been trying to reach SouthernTelecom for the past five days, and despite speaking with them three times and exchanging emails, I still haven't received a clear answer from them. My main question is about downloading the firmware update for my Polaroid tablet Pmid705 with Android Version 4.0.4 from my Galaxy S7 phone since I don't have a computer. I want to make sure it won't cause any issues with my Galaxy phone. Currently, I'm unable to download or use any apps on my tablet, even after wiping it clean multiple times. I have sufficient internal storage and have tried various solutions, including a factory reset. I really need assistance with this issue. Thank you.

I recently bought a brand new Polaroid Digital UHD LED TV 65GSR4100KN from Kmart as a gift on 11/23/[redacted]. However, I am facing an issue where the TV turns off by itself after 5-6 minutes. I have checked the power source, the Auto shut off function in the menu is turned off, and only HDMI1 is in use. Despite these adjustments, the TV shuts down completely, showing a black screen with the red off light on. It becomes unresponsive and freezes at the Polaroid logo screen when turned back on, requiring it to be unplugged for some time before functioning properly again. This repeated unplugging is inconvenient for me, especially considering the effort it took to set up the TV. Living in the US Virgin Islands adds complexity to resolving this matter. If there isn't a simple solution, I might have to return the TV to the store. I would appreciate a prompt response and any guidance you can provide. Thank you, Marisol Perez-Derima

I have bought 2 Polaroid portable 9" DVD players within a year for my 6-year-old daughter to watch DVDs on our holiday flights. Unfortunately, neither player lasted until the end of each trip. One would not turn off, draining the battery until it stopped working. The second player stopped charging after only 2 days, leaving my daughter frustrated. I am disappointed that a reputable company like yours sells such poor quality items, causing heartbreak for kids. I want to express my dissatisfaction with the products you offer. I will reconsider purchasing Polaroid products in the future and will inform my friends. Sincerely, G. Little

I purchased a Polaroid SnapTouch in January [redacted]. I have used it lightly and kept it in a case when not in use. When I tried to use it for Christmas, it wouldn't turn on or charge. It seems to be a common problem related to the battery. After contacting Polaroid, they acknowledged it could be a battery issue but require proof of purchase to fix it. I am unable to purchase a new battery or send it in for repairs. It’s disappointing to have spent almost $[redacted] on a product that seems to have such a short lifespan. This experience has made me reconsider buying from Polaroid in the future.

To the Director/President of Polaroid, Subject: Unsatisfactory Product and Service Experience I am extremely dissatisfied with the unresponsive service and defective product I received from your company. I have spent significant time trying to contact your customer service over the past two days without any resolution. It is frustrating to face such inefficiency and lack of support. In June [redacted], I purchased a Polaroid TV that turned out to be faulty. I attempted to reach out to the company but struggled to find a working contact number. Even the number provided by your department was unreliable. This lack of accessibility is disappointing and reflects poorly on your brand. Seeing reputable platforms like Flipkart sell products from a company with such poor post-sales service is disheartening. I urge you to prioritize this matter, enhance your reputation, and promptly address my issue after reading this email. Customer satisfaction should be your priority. How can I effectively communicate my concerns to receive a resolution? I hope to see a quick response to restore my faith in your brand. Thank you for your attention to this matter. Sincerely, Shah Mobile: [redacted], [redacted]

I purchased a Polaroid TV from an Asda Living store last year, and it has malfunctioned even though it's not a year old. Unfortunately, I've misplaced the receipt, which also serves as proof of purchase and warranty. Asda hasn't been cooperative, so I had to hire a private TV technician to diagnose and hopefully repair the issue at my own expense. Can Polaroid offer any assistance for our situation? The TV model is a Polaroid 49” HD LED TV, P49UP0277A. I'm curious about when this model was manufactured and why it stopped working prematurely. This experience doesn't reflect well on Polaroid. I would appreciate it if you could investigate this matter and get in touch with me promptly. Thank you, Phil M.

A few years back, I bought a Polaroid turntable with Bluetooth. I set it up for my daughter, who's now at an age to enjoy the records responsibly. Today, when we tried to use it for the first time, we found it's not charging or showing any power. I contacted customer support, but had difficulty understanding their assistance. I simply want it repaired or replaced due to a manufacturer malfunction. My name's Sabrina, and you can reach me at [redacted]. I hope for a positive resolution and for the product to be backed up as promised.

Hello, I recently purchased around £[redacted] worth of products from Asda for my two sons using a loan. Unfortunately, my family has been through a difficult domestic court case, causing me severe anxiety and PTSD episodes. While rearranging furniture, I blacked out and woke up on the floor with a damaged TV underneath me after six weeks of purchase. The store couldn't assist beyond the 30-day guarantee and suggested I contact Polaroid directly. I'm reaching out for help to possibly get a replacement, especially with Christmas approaching and my financial limitations. Please consider my situation. Thank you. Linda K. from 64 Harbour Street, Irvine KA12 8PY. The TV in question is a £[redacted].99 32-inch Polaroid Smart TV. My contact number is [redacted].

Hello, I recently purchased a PD-G55H dash cam. The initial recording was clear, but subsequent ones have become unreadable. I reached out to Polaroid South Africa, who requested the serial number and promised to provide new software. They sent me two options based on the camera version ([redacted] or [redacted] - mine is [redacted]). Unfortunately, my workplace deleted this email due to security concerns, and I cannot download files there. I asked Polaroid to send the software to my personal address but have not received a response. I tried calling them with no luck. Can you please assist in sending me the software mentioned in the email from Polaroid SA? If the version is PDG55-96[redacted]-XXXXXXXX, I need XF01_650_OV2710_[redacted]2_V1.zip. I hope this will resolve the issue; otherwise, I might consider returning the product and opting for a Garmin instead.

I have a Polaroid television. I turned it off at night, and when I switched it on in the morning, the screen was blank. An engineer confirmed it is a manufacturer's fault. I received this TV as a gift two years ago and don't have a receipt. The label on the back states it was made for Asda Stores in Great Britain. Asda insists on a receipt, but given the TV is exclusive to Asda as per the label, I believe they should replace it as a responsible party. Thank you.

I recently purchased a Mint Shoot and Print camera along with Zink paper for my daughter's wedding reception at a restaurant. I intended for guests to use it for the guest book. After testing it out under similar lighting conditions, where I anticipated using the flash for each shot, I found that most of the pictures turned out dark and underexposed. Only about 1 in 5 actually came out decently exposed. It seems like the flash might not be strong enough. Could there be an issue with the camera itself? I bought it from Amazon. Thank you. - Carolyn G.

Hello, I own a Polaroid Digital PhotoFrame, model XSA-01140B. Recently, I noticed a strange clicking sound coming from the frame, accompanied by no display of images. Despite trying to turn it off and on again, the issue persists. This frame holds sentimental value as it was a gift from my late father, and I'm unable to purchase a new one at the moment. I would greatly appreciate any advice or guidance on how to troubleshoot or potentially reset the frame. Any help would be sincerely appreciated. Thank you.

Subject: Issue with Polaroid 50" Full HD LED TV Purchased at Asda Dear Customer Service, I recently purchased a Polaroid 50" Full HD LED TV from Asda with the Product Number P50FN0117K on April 18, [redacted]. Upon returning home from work on 12/02, I discovered that the TV only had sound but no picture. It was working fine that morning before I left for work. Considering the price I paid for this television, I believe it should not have malfunctioned so quickly. The TV is still under 2 years old and is a recent model. I am reaching out to see if there is any way you can assist me with this issue. I understand products may not last forever, but less than 2 years seems too short. Thank you for your attention to this matter. Sincerely, Janet E. C. Flat 1/1 5 Morar Drive Paisley PA2 9BA

I received a Polaroid camera as a birthday gift bought from Walmart. I opened it a week ago and yesterday it suddenly stopped working. A black piece fell out, causing all the lights to flash red when turned on. I can no longer take pictures with it. I've only had it for a week. I'm unsure if I should return it to the Walmart store where it was purchased or if there is another course of action to address this issue.

I purchased a Polaroid IP 810W camera which worked well until I switched to an iMac computer four years ago. Despite not having updated software for this model, using open-source options, I'm unable to connect to the camera. I've attempted accessing it through various IP addresses without success. The box lists the password as [redacted]. I am disappointed with the lack of support and the short lifespan of the camera, especially considering its cost and shipping charges from Amazon. Polaroid's reputation influenced my purchase, but my faith in the brand has waned. It's disheartening that the camera ceased functioning in less than a year. Can anyone offer assistance? I'm currently utilizing IP Camera Viewer 2 for Mac.

I am confused about why I can only access a few apps on my TV. I cannot find an App Store or any way to download additional TV apps. I am not interested in social media apps like Facebook or Twitter on my phone. However, I really want to be able to watch Disney+ on my TV since I have a subscription but I am unable to do so currently. I own a large 55-inch Polaroid UHT TV which is great, but I am unsure how to add more apps to it.

I recently received a Polaroid Cube, but I'm facing issues as it only powers on when connected to a charging cable. Despite various attempts like pressing the "on" button, removing and reinserting the micro SD card, or changing between [redacted] and [redacted] resolution, the problem persists. While the Cube functions when connected, it shuts down completely when unplugged, even during recording. This is troubling since I just received it today, and it appears defective. I'm seeking a solution to this problem or information on how to proceed with a replacement. Your assistance in resolving this matter would be greatly appreciated.

Dear Customer Service, I am writing to express my extreme disappointment with the quality of a product purchased for my son in July [redacted]. Despite being too young to wear them initially, the item was put aside with tags intact. When attempting to use them this year, I discovered the plastic structure has become sticky and the glasses have deteriorated, rendering them unusable within a year, despite never being worn. As a long-time loyal customer, I have always appreciated the durability of your products; however, this recent experience has left me questioning the decline in the quality of your items. It is disheartening to see a Polaroid product deteriorate so rapidly, especially without use. The glasses fall short of the high standards associated with your brand. Regrettably, this experience has led me to reconsider my future purchases with your company. Sincerely,