Pizza Hut Customer Service Issues

I placed an order for 3 pizzas at 3:45 pm with a scheduled pick-up time of 5 pm. Upon arrival at 5, the pizzas were not ready, requiring an additional 15-minute wait. The staff mentioned the delay was due to the manager's tardiness. Subsequently, they offered to deliver the order for free. However, upon receiving the pizzas, I found the crust to be soggy, and the toppings haphazardly placed. Following a call to the store, they proposed to make replacement pizzas, but I declined as my original order was correct and I had already made the trip once. I am seeking a refund and an apology from the manager of the Flatwoods Pizza Hut for the disrespectful interaction.

I recently received a survey invitation but encountered an issue where my input wasn't accepted because of a missing "invitation number." Despite being regular customers who typically enjoy our pizza, tonight's order arrived without sauce. When attempting to provide feedback in the survey, it was quite frustrating. If feedback isn't welcomed, it's best not to request it. We may consider returning to our previous takeout option where the staff simply inquires about our pizza experience.

My father, Barry McGlynn, asked me to contact you as he is not very familiar with technology. On July 31st, [redacted], he visited Pizza Hut in Shawnee, Kansas. Despite ordering two simple pizzas, he had to wait almost 20 minutes. One was a one-topping thin-crust sausage, and the other was a one-topping thin-crust pepperoni. The pizza tasted old and lacked freshness in the ingredients. Due to power outages from a storm, it made an already difficult day worse without dinner. We hope for a prompt refund to resolve this issue, as we enjoy Pizza Hut but wish to avoid such problems in the future. Sincerely, Jamie McGlynn

I can access your website on my computer, but my email address for placing an order is not being recognized. I have spent over a year trying to address this issue by sending emails, leaving phone messages, and speaking with various Pizza Hut managers. I would really appreciate it if this problem could be fixed. It might also be helpful to have your programmers thoroughly test the software for bugs in the flow. My online ID is [redacted]

I have taken photographs of my meal. I inspected it before the delivery individual departed. However, I did not taste the food before they left. Despite wasting my money here, I am requesting someone from the corporate office to sample this meal. This does not meet Pizza Hut's usual standard. I have ordered this same item in the past, and it had a specific smell and awful taste. Unfortunately, I am unable to return the food as I do not own a car. It is unimaginable for a manager or any responsible individual to let this kind of food represent Pizza Hut. I can be reached at [redacted] I am eager to communicate with the corporate team. It is vital that you view the images of this meal that I paid $28.66 plus a $6.34 tip for. I have not yet informed the restaurant. Based on prior experiences, their responses are usually nonsensical or result in me being unwelcome in the establishment. When attempting to file a complaint online, I repeatedly received an error message requesting the city, even though I had already entered it. The message "City required" in red text kept appearing.

Hello, I recently had my order canceled by the Warwick Ave store in Warwick, RI due to issues with their fryer. While I appreciate the refund issued for the wings portion of my order, I was also supposed to receive a medium pizza and breadsticks for free using my points that were lost in the cancellation. I was informed the points would be reinstated upon placing a new order, but that did not happen. Is there a way to recover these lost points since I had to reorder without the wings? Thank you, Megan

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Yesterday, I placed an online order and paid with my Visa card. Two hours later, I still hadn't received my pizza. I had to pay for an Uber to go to the store and inquire about my order or a refund. The store mentioned that they used DoorDash for delivery since they had no driver available. Now, DoorDash stipulates that I should contact the merchant for a refund. I tried that, but now I'm stuck in a loop where the store asks me to go through DoorDash and vice versa. I just want my money back. It has been since yesterday, and I still haven't received any assistance in getting my refund.

I brought my granddaughter for her birthday party, and when I kindly asked the manager for some help with the ice cream, he ignored me and even made a rude gesture. I was trying to speak with another staff member who was assisting me, but the manager's behavior was unacceptable. This led my son to have to purchase additional items from a nearby store because the manager disregarded him as well. We ordered a large amount of pizza for the party, and all we wanted was a bit of respect. It's disappointing to be treated this way, especially when we were thinking of returning. It's ironic that the staff is now attentive, but it's too late.

I placed a delivery order online on August 19. The order was for the Claycomo Missouri store. When I called to confirm my apartment number, a young girl answered and said, "We are closed, online orders only," and hung up. This was not a pleasant interaction. When I called back, she hung up again. This happened a few times, and I was quite upset by this behavior. Despite eventually receiving the order, the cookie I got was burnt. I contacted the main number to file a complaint. Two days later, I called the Claycomo store and asked to speak to the manager. The man who answered claimed to be the manager. He listened to my concerns and mentioned he only had two employees that night. He promised to address the situation with them. I am disappointed by this experience with no response or apology. I have been a loyal customer of Pizza Hut for over 30 years and never encountered such issues before.

Dear Sir, I am writing to submit a complaint regarding my experience with Pizza Hut in Egypt. The issue has not been resolved yet, and I am disappointed with the service which is tarnishing the reputation of Pizza Hut. I encountered disrespectful behavior from some employees at one of the branches when I raised concerns about the poor quality of the pizza we received. Despite reaching out via email to Americana in Kuwait, the problem remains unresolved. I hope to find a resolution soon. Thank you for your attention. Passant Fahmy

I recently placed an order over the phone at the Pizza Hut in Mission, Texas. I made it clear what I wanted, but unfortunately, what I received was not up to par. The breadsticks were soaked in butter and soggy, making them inedible. Additionally, the pizza had barely melted, milky cheese, almost raw. I am highly dissatisfied with this experience and would like a refund. I am considering going to a different Pizza Hut location to ensure my order is prepared to my liking in the future.

I have contacted corporate twice regarding an incident that occurred on August 29th behind the Pizza Hut in Statesboro, GA on Buckingham Rd. I fell in an area where grease was emptied, resulting in several lacerations, and my knee has not fully healed. The shift leader provided some bandaids, but I was informed that the issue had been reported before but not fixed. I am considering seeking legal advice as I believe more should have been done by now. If you need to reach me, please contact me at [redacted].

I encountered an issue when trying to use several coupon codes on Pizza Hut's website while placing an order. Despite sending them the codes as requested, none of them worked. After stating my frustration in an email, I requested a functioning coupon code. When attempting to call for assistance, I was directed to use a complaint form that led to a disconnection. The automatic response email I received, incident number CUS17689, acknowledged my contact and assured me that my feedback would be reviewed. I hope to receive a resolution soon.

I had a disappointing experience at Pizza Hut in South Plainfield, New Jersey. Upon receiving my order, I discovered that the pizza was burnt and didn't match what I had requested. Instead of pepperoni and sausage, I received a burnt cheese pizza, which I found inedible. I tried to contact the store twice regarding the issue, but both times I was abruptly hung up on. This lack of professionalism is concerning, and I am seeking a resolution to this matter as the way I was treated as a customer was unacceptable.

Yesterday, I ordered a pizza from the Abbasia branch of Milts Pizza, but suddenly found the pizza was not fit to eat. I immediately called the customer service hotline at [redacted] and filed a complaint twice. They assured me that the branch manager would contact me, but only one person called me and said they didn't have a delivery person available. This excuse was not acceptable as the pizza was inedible. After waiting for over two hours for a resolution, I had to throw away the pizza box.

I placed an order for pizzas on Friday, September 29, [redacted], at 9:30 pm. After receiving a text stating that the delivery would arrive by 9:06 pm, I tried to follow up when it was 9:55 pm. Upon contacting the restaurant and being placed on hold for over ten minutes, I hung up and called again, requesting to speak to a manager. Eventually, a staff member claimed they ran out of dough and that a refund would be issued, which was not true. This situation left my family without dinner, as the pizzas were our planned meal for the evening. Despite tipping the delivery driver generously at 23%, I had no contingency plan as I had exhausted my food budget. This experience has left me disheartened and reluctant to order from any food establishment in the future.

I ordered from Pizza Hut on September 30th. Upon receiving my order from the Whitehaven store, I opened the box and took a slice to eat. I immediately noticed a strong taste of hot sauce. Upon further inspection, I realized the pizza was covered in hot sauce, appearing shiny as if someone poured it all over. This experience left me upset, especially considering my digestive issues. I haven't consumed anything solid since eating that pizza on Saturday. I believe the person responsible for this should face consequences.

I recently ordered a pizza online and unfortunately, it was not made correctly. After contacting customer service, they confirmed that it was their mistake and agreed to issue me a refund of around $29. It's been approximately 4 days since then, but I have yet to receive the refund. I'm curious if there was an error in processing the refund on their end or if it simply takes some time to go through.

On October 4th, [redacted], around 7 PM, I encountered an issue with my online order at the Washington Zuni SE location in Albuquerque, NM. Despite being unable to complete the order online, I called the store and was assured they could take my order over the phone. I mentioned a 30% coupon which they said they would apply during pickup. However, upon attempting to collect the order, they claimed they couldn't honor the online coupon. This led to a frustrating interaction with several employees who were rude. I had ordered a large deep dish pizza and now I am requesting that my order be fulfilled at no additional charge due to the inconvenience caused to my family.