Pizza Hut Customer Service Issues

On April 9, [redacted], my ex-husband gained unauthorized access to my Pizza Hut account, altering the account's name and email while retaining my phone number. He redeemed accumulated points for someone else's order before taking over the account entirely. Despite being at my oncologist's office during the incident, I am unable to regain control as he modified all details except my phone number, and my saved payment cards are at risk. I have been unsuccessful in reaching Pizza Hut via email or phone for assistance.

Hello, on March 04, [redacted], I mistakenly ordered 2 large pizzas instead of 1 and 3 medium $5 pizzas as intended. I contacted the store to correct the order, and they assured me they would fix it. I picked up the correct order but have not seen a refund on my credit card. The incorrect order was $64.24, while the correct one should have been $39.99. I believe there should be a refund or credit issued for this. Thank you. Glen Albers

To whom it may concern, I am writing to address an issue with my recent order placed at the Pizza Hut store located at [redacted] Williamson Road NW Ste A Roanoke, VA [redacted]. I ordered yesterday evening at 5:56 pm with Order Number [redacted][redacted][redacted]. The online estimated time was 20 minutes for Contactless Delivery. However, upon my arrival at approximately 6:20 pm, there was a delay. The store staff indicated my order was not ready, although the app mentioned otherwise. This led to a series of events where my order was not prioritized and I encountered unprofessional behavior from the employees, including a male worker making inappropriate comments. I received my order at 7:30 pm, much later than anticipated. I believe the service provided was substandard and request a full refund of $33.21 made to my debit card. I urge the General Manager to investigate this incident and address the behavior of the staff involved to prevent future occurrences. Your prompt attention to this matter is appreciated. Thank you for your assistance in resolving this issue. Sincerely, J.D. [redacted] [redacted]

I received two pizzas from Pizza Hut - one was burnt on top, and both were raw in the middle. The wings were also unappetizing. I returned the pizzas to the store and met with the manager, who was extremely rude. Even when I provided my phone number, she was dismissive and denied that they had made the mistake. I insist on a refund of $31 along with a $9 tip I gave. I am not interested in receiving coupons, just my money back. This experience was very disappointing, and I do not plan on returning to Pizza Hut. I hope to resolve this issue promptly as I am on a budget and this was meant to be a special treat for my family.

I attempted to redeem my points for a complimentary medium pizza, but when choosing the crust, I was faced with extra charges for certain options. The pan crust was $1 more while the other two options were $9.99 more. When I inquired at the store, the staff member was unhelpful and mentioned she did not consume the food, leaving me feeling disappointed with the service. It is frustrating to have a free item promoted with points earned from spending a substantial amount of money, only to discover I am required to pay for additional charges that negate the purpose of using my points. Ultimately, I reluctantly settled for a different crust to reduce my expenses, although this was not the experience I had anticipated when redeeming my points.

It's evident that the local stores are suffering due to the lack of dine-in options. One establishment went bankrupt shortly after the Covid announcement, leading to speculation on their decision. The situation is dire with mounting bills, reduced staff, and minimal customers, resulting in less profit. Passing by multiple locations daily reveals emptiness and lack of business, with delivery being the main source of income. However, the contrast in reopening dine-ins in the UK while the pandemic was still prevalent raises doubts about safety claims. This prompts the decision to choose other options such as Dominos for takeout and Snappy Tomato for dine-in.

I placed an order that is scheduled to be delivered within [redacted] to [redacted] minutes. The order was placed at 9:45 pm on a Saturday, so it seems like it won't arrive until tomorrow morning after 1 am. I've tried calling the store multiple times since I was charged over 30 dollars, including a driver tip, but they keep hanging up on me without answering. It's frustrating to hear what sounds like manual hang-ups from the location. I've been attempting to get through for nearly 30 minutes with no success. This experience is really upsetting, especially considering past issues with this location's service.

My children made a prank call to Pizza Hut. An employee named Alexander from the Baker City Pizza Hut called me multiple times after they hung up on him. When I finally answered and asked him to stop calling, he responded rudely and continued to call from his personal phone, leaving a voicemail using inappropriate language towards my kids. I believe his behavior is unacceptable, especially knowing that children were involved. I feel he should face consequences for his actions. I would appreciate it if you could respond to this complaint and let me know how you plan to address this situation.

On Wednesday, June 9th, around 9:30 pm EDT, I visited the Kissimmee, Florida store on Michigan Avenue for pickup. During my visit, I noticed a bearded worker without a mask, despite the store's mask requirement posted on the door. When I inquired, I was informed that the worker was exempt because he had received two vaccinations, according to store policy. The manager offered to provide a copy of this directive, but after a significant delay and lack of follow-through, I left for another establishment where all employees were wearing masks. As someone with respiratory concerns, I prioritize safety when dining out, and this experience with Pizza Hut was disappointing. The lack of follow-up and the manager's disregard for my concerns led me to cancel my order. I raised questions about how the worker's vaccination status was verified and was informed that it was based on trust. This experience left me questioning the company's commitment to hygiene practices and customer safety. I seek reassurance and transparency from Pizza Hut to make an informed decision about supporting their business in the future. Despite my decision to no longer patronize the establishment, I aim to share my experience to raise awareness and potentially engage relevant regulatory authorities regarding mask policies and customer safety.

On June 9th around 9:30pm EDT, I visited the Kissimmee, Florida store on [redacted] E. Vine Street for a pickup. I noticed a bearded worker without a mask and inquired about it. To my surprise, I was informed that because the worker had received two vaccinations, he was not required to wear a mask per company policy. This revelation left me concerned due to my and a family member's existing respiratory issues that make us cautious about food safety. I decided to cancel my order. Despite my calm demeanor, the manager failed to provide me with a copy of the alleged policy after promising to do so. This lack of transparency and acknowledgment of my concerns only added to my disappointment. I stayed for over 10 minutes before leaving, feeling slighted. I now question the verification process in place for vaccinated workers and the overall hygiene standards within your organization. The incident occurred at the Kissimmee, Florida store on [redacted] E. Vine Street, not Michigan Avenue as previously indicated. My aim is not to shut down your business, but to express my reasons for no longer patronizing your establishment after this unfortunate experience.

Hello Pizza Hut, I usually don't complain, but I had to share my recent disappointing experiences with your delivery service. Despite being a loyal customer for decades, the last few deliveries have not been up to par. The last incident was so bad that I had to call and address it this time. When I called the location about the cold and rainy delivery, I was appalled by the disrespectful response I received. The manager and the staff made inappropriate comments and hung up on me multiple times when I tried to seek an explanation. I am a 59-year-old woman who values kindness and respect, and I was deeply upset by the treatment I received, especially in front of my grandchildren. I'm not looking for a free pizza; I simply request that this rude employee be held accountable and that I receive a proper apology. I hope Pizza Hut addresses this situation promptly to ensure that no customer is treated this way in the future. Sincerely, Michelle L.

I recently made an online purchase, but made a mistake with the delivery address. Despite numerous unsuccessful attempts to reach the store, I went to pick up the order in person. Unfortunately, the staff member insisted I still pay the delivery fee, even though it was not inconvenient for them to deliver it. Despite offering a generous tip, the employee refused to refund the charge, citing understaffing as the reason for not answering my calls. The situation escalated with the employee raising their voice, leading me to leave without a resolution. I feel disappointed by the lack of customer service and will not be returning to this store in the future.

I recently ordered a pizza from a different pizza place, not Pizza Hut. However, when I checked my online debit account, I noticed two deductions for Pizza Hut, which I did not order. I contacted a local Pizza Hut, but they couldn't assist with this issue. They mentioned my name wasn't on their order list. The total amount deducted was around $32. My name is Roland P., I bank with Chase, and I reside in River Ridge, Louisiana. I prefer not to provide my account number but would like the unauthorized charges credited back to my checking account. No deliveries were made to my address, and I also received the incorrect order from the other pizza place. Thank you.

I ordered a 3-topping stuffed crust pizza with extra pepperoni from the store on [redacted] 7th Street in Louisville. Specifically asked for it to be well-done, but when I received it, it was undercooked, barely holding together, with hardly any toppings. I requested a remake and hope they get it right this time. It's disappointing to receive such poor service without an apology. I will contact a representative to address this issue. The staff needs to follow guidelines and not cut corners. It took an additional 20 minutes for the remake, which was unsatisfactory. I appreciate the attempt to make it right, but more effort should be put into customer satisfaction. Thank you for addressing this.

Hello, I recently ordered a stuffed crust pizza with pepperoni and sausage toppings for $26 from Pizza Hut. When I got home, I discovered that the same pizza was priced at $16 at other Pizza Hut outlets. Upon calling two different outlets, I confirmed that the prices were indeed lower, one being $16 and another $18. I reached out to the outlet where I made the purchase, but they insisted the price was correct. It's puzzling how there can be a $10 difference between outlets so close to each other. S. B. ([redacted]) [redacted] - [redacted]

I placed an online order for delivery at 11:56 pm. I ordered a personal pan pizza with alfredo sauce and mushrooms for my wife, who is allergic to tomatoes, as well as 6 pieces of chicken wings and cheesy bread for myself. The order arrived around 1:30 am, but the wings were missing, and the pizza had tomato sauce instead of alfredo. Despite paying $37, the only item that was correct was the cheesy bread. I informed the driver immediately, who suggested I contact the manager, Tina. Tina offered a $10 credit for our next order instead of a refund, which I have not seen reflected. I believe a full refund is more appropriate. We ended up only eating the cheesy breadsticks that night, which were not worth $40. Order details: Date: July 6th, [redacted] Order #[redacted][redacted][redacted] Thank you, Dwayne

I recently placed a reorder and was charged, but my order arrived incomplete. When I contacted the branch, they were unhelpful in providing full credit or delivering the correct order. Despite speaking with the manager, Jesus Maldonado, and the area manager, Giselle Padilla, I was only offered $10.00 in credit for my $77.00 order, which is unacceptable. Additionally, I tried calling but was unable to get through. As a loyal customer, I am dismayed by the treatment I have received. I value the quality your company usually provides, but this experience has been disappointing. Rather than turning to customer service via email, I would appreciate it if the manager could address this issue promptly and ensure better service to prevent losing a customer due to inadequate training.

Hello, I am reaching out to address several issues with my recent order. Firstly, my order took 1 hour and 30 minutes to arrive, despite the website stating a delivery time of 29-49 minutes. Additionally, the customer service representative I spoke to was unprofessional and rude. Upon receiving my order, I found that the food was cold and there was a hair in my wings, which is unacceptable, especially in the current situation. Despite trying to contact the restaurant 30 times, the staff were dismissive and unhelpful, continuously transferring my calls. I have evidence of these interactions through call logs and request that this behavior be reviewed. I am seeking a refund for this disappointing experience and believe that the restaurant should be held accountable for their lack of professionalism.

I placed an order for 2 pizzas for pickup at 7:00pm EST. I arrived a bit after between 7:05-7:10 and waited for around 2-3 minutes before being helped. The staff seemed disorganized and had trouble finding my order, leading to a delay in getting my pizzas. They were out of some toppings, including green peppers, which I wanted on one of the pizzas. After some confusion, I received two pizzas, but one was incorrect. Instead of a customized pizza with multiple toppings, I received a plain pizza with sausage and pepperoni only. I'm disappointed with the service and the mix-up and would like a refund for the second pizza, which was not made as requested. This experience was a letdown compared to my previous visits to this Pizza Hut location over the past two years.

I encountered a few issues with my recent pizza delivery experience. The delivery was impressively quick, but considering we are only a 6-minute drive from the store, the 29-minute delivery time left the pizza cold upon arrival. Additionally, the pizzas were undercooked and lacked the sauces we expected. While I understand I may not have specified the sauces, this subpar experience is disappointing, especially since we have been frequent customers of PH. Although Papa John's is slightly more expensive, we never encountered such issues when ordering from them. While I do not expect a refund since I did receive the food, the overall experience leaves me wanting one. Furthermore, the email address associated with my order is different from my preferred contact email.