Pizza Hut Customer Service Issues

My family and I enjoy Pizza Hut, but our recent experience was disappointing. I spent $61 on two big dinner boxes, two 2-liter sodas, and a cookie. Unfortunately, one soda was incorrect, and one of the boxes had the wrong toppings and was cold. The delivery driver didn't follow instructions, making me meet him outside in the rain. When I asked for the receipt, he hastily dismissed it. Upon realizing the errors, I called and got the runaround. Despite being promised a credit for my next order, the issue remains unresolved. This lack of service is frustrating. Please reach out if needed.

I recently contacted the Pizza Hut located at [redacted] Russell Parkway in Warner Robins, GA, to place an order. Hayley assisted me and was incredibly patient and helpful. I explained that I had a coupon for a free medium 1-topping pizza with the purchase of a large pizza, valid for delivery, dine-in, or take-out. Despite her efforts, Hayley and her manager, James, were unable to find a code to apply the discount. I was disappointed by the manager's response and felt let down as I have not ordered from Pizza Hut in a long time due to my busy work schedule. I spent about 15-20 minutes on the phone with Hayley, who did her best to assist me. I used to be a frequent Pizza Hut customer and was excited about the coupons I received, so this experience was disappointing. As a manager myself, I believe James could benefit from improving his customer service skills. It's disheartening that a simple issue over a free pizza couldn't be resolved.

I visited the Pizza Hut at [redacted] W U.S. Hwy 83, Pharr, TX [redacted] and wanted to share my experience. The cashier's attitude was unpleasant when I asked for the menu to place an order; she rolled her eyes and left the menu on the counter before walking away. After paying, she left my change on the counter without acknowledgement. When I mentioned an item missing from my order, she sarcastically insisted I hadn't paid until I showed the receipt and change. There was no apology, just a dismissive response. I expected better customer service and respect, especially after ordering multiple items and paying. The whole experience left me upset.

I placed an order for a pizza on January 23 around 4:53 pm, with a delivery time of 6:15 pm. However, I decided not to wait that long as the Pizza Hut was just 10 minutes away and called to cancel the order. They confirmed the cancellation and mentioned a refund would be issued in 2-3 days. It's been quite some time, and I have yet to receive the refund. The Pizza Hut I ordered from is located at [redacted] Huntington Dr. S, Los Angeles, CA [redacted].

I recently attempted to set up a Pizza Hut account but encountered an issue where it said my phone number was already registered. Although my phone number is [redacted], I have never used it for a Pizza Hut account. It seems likely that the previous owner of the number (from over 2 years ago) had linked it to their Pizza Hut account. How can I go about using my phone number for my own account, given the association with the old account?

Today is my son's birthday, and I am ordering a pizza. Unfortunately, there was an issue with the address due to dyslexia, which caused confusion. The manager refunded the payment, heart rewards, and 40% discount, but now I have to order from a different store and I am not receiving these same offers. Even though today is my son's actual birthday, the manager at the store was not accommodating. I asked for an exception to order from the original store in the future, but the manager was rude. She provided a hotline for hot rewards that was not helpful. I am currently trying to place an order at a different store, but I am not receiving the 40% discount. I am financially strained and had to use money meant for my water bill to make this birthday meal happen for my children. I urgently need assistance as my kids are hungry. I have been dealing with this issue since 11 AM and have been on the phone with the manager for 26 minutes now.

My name is Charles S., and I visited Pizza Hut at [redacted] S. Parker, Olathe, KS [redacted], on February 27, [redacted]. The food I received was cold and unpleasant. The manager promised a credit on my account for the inconvenience. When I called on February 24, [redacted], to claim the credit for the two pizzas, he rudely directed me to contact customer service. Upon questioning his behavior, he refused to honor the credit, slammed the window, and threatened to call the police. I am disappointed by this mistreatment and demand a refund of $28.44. I will not be ordering from that store again.

Due to the virus and my diagnosed medical condition, COPD, my family and I self-quarantined. I received a call from the RGM, Jeremy, in Sioux City, IA about working a different shift. When I explained our situation, I was threatened with termination if we didn't comply. Both the manager and shift manager were involved in this. It's disheartening to see Pizza Hut prioritize profit over human life. My 15-year-old child and spouse are now concerned about shelter and utilities since they refuse to provide unemployment benefits due to our quarantine as advised by the government. I feel disgusted, intimidated, and degraded knowing my health is at risk, yet disregarded by the company.

I had a very disappointing experience at the Pizza Hut on Oak Street in Conway, Arkansas tonight, 4/8/[redacted], around 10:30 pm. I placed an online order for my daughter's dinner, but the pizza never showed up. Thankfully, I contacted the Club Rd location in Conway and spoke with Katie, who was very helpful and resolved the issue. Unfortunately, I had to pay twice for my daughter's meal. I was assured that I would receive a refund for the order that was never delivered. I'm still trying to understand how the woman at the Oak Street location could hang up on a paying customer with such a significant problem.

I placed an online pizza order for my daughter from the store on Oak Street in Conway, Arkansas. After checking the Pizza Hut tracker and noting the delivery time of 10:08 pm, I informed my daughter. At 10:30 pm, my daughter called to inform me the pizza had not arrived. When I contacted the original store, the person I spoke to was unhelpful and abruptly ended the call. In disbelief, I phoned the store on Club Rd in Conway and spoke to Katie, who promptly resolved the issue. Despite having to place a new order and pay again, my daughter finally got her meal. Katie's assistance and empathy were greatly appreciated, and she even called me back to update on the status of the delivery.

I was put on hold for 15 minutes, transferred between staff multiple times before reaching the desired shop. After another 15-minute wait, the order taker I spoke with was rude and reluctant to process the delivery. Upon providing the total, he then requested a tip. Despite being told it would take 30-40 minutes, the order did not arrive on time to the hospital as promised. I felt disrespected throughout the entire interaction. I have attempted to reach out using both the [redacted] and [redacted] numbers without success. This disappointing experience occurred on 4/14 at the Glens Falls, NY shop with the phone number [redacted]. I kindly request prompt assistance regarding this matter. Thank you.

I attempted to order a pizza for delivery to a location about 2 miles away from the store at [redacted] Baltimore Avenue, College Park, MD [redacted]. The delivery address would have been [redacted] Wells Parkway, University, MD [redacted], which is approximately two miles from the store and only requires a direct drive on Baltimore Avenue, a left turn on Van Buren Street, and then a right turn. It's a straightforward route. Despite providing my name and street address multiple times, the person at the restaurant insisted that I pick up the order myself instead of delivering it. I had clearly chosen delivery when asked, but they claimed they couldn't deliver to that address. I emphasized the proximity of their store to my location, but they still refused to deliver. As an 80-year-old, I prefer not to go out unnecessarily, especially during these times. I was willing to pay for the delivery service, which was not even discussed. The time wasted on the phone, repeating my information, and ultimately being told I had to pick it up was frustrating. This issue needs to be addressed for my convenience and that of other potential customers. Thank you.

I experienced significant delays trying to place my order with this establishment. Upon finally reaching someone, the customer service representative appeared unhelpful and made several mistakes with my order. After correcting the order, I was quoted a higher price due to an error of charging me for two items instead of one. The delivery also took an excessive amount of time, approximately an hour and a half. Multiple calls resulted in being placed on hold for extended periods, only to be told the food was on its way. Upon delivery, the order was incorrect and arrived cold, leading me to discard it. This disappointing experience has led me to decide not to order from this location again, despite my previous enjoyment of their pizza. It's important for others to be aware of the issues I faced at this establishment.

Hello, my name is Latasha S. I ordered from an Oakland Park restaurant last night, and my delivery was supposed to arrive by 10:00 pm. Unfortunately, it was delivered at 11:38 pm and the driver was extremely rude. The food was cold, and my order totaled $40.76. I was displeased with the service I received. When I called the store today, the manager on the night shift was just as rude as the driver. He repeatedly hung up on me and was unprofessional. After persistence, he finally provided me with his name, Will. The store's number is [redacted], and my ticket number is #[redacted].

On June 6th, I placed an order for 2 pizzas, 24 boneless wings, and garlic knots. The total was $59 plus a $4 tip and the delivery charge, which I paid with my bank card. I was told it would take 45 minutes but by 12:06 a.m., there was no sign of the food. After multiple unsuccessful attempts to reach them, I was finally informed that the order had been delivered to me while I had not received anything. The situation escalated with the person claiming to have delivered to me incorrectly. When I contacted the GM, they were unhelpful and seemed unhygienic as no one at the store was wearing gloves or masks. To make matters worse, I discovered that my order was mistakenly delivered to a neighboring house, causing a lot of frustration. Resolving this issue promptly is crucial to avoid involving my lawyer.

Recently returned from a camping trip and my fiancée wanted to order pizza from Pizza Hut in Saint Louis, Missouri. She called to place an order and was met with rudeness from the start. Despite trying to inquire about specials and the new wing sauce, the employee was unhelpful and refused to accommodate her request for a side of the new sauce. The situation escalated when he abruptly hung up on her. Shocked by the poor customer service, we decided to cancel the order. When I called back to address the issue, the employee was confrontational and unprofessional, even going as far as to challenge me to come to the store. This experience was unlike anything I've encountered in my 20 years in the food industry. It's evident that there is a need for improvement in customer service at this particular Pizza Hut location. A disappointing encounter for both of us.

I placed an online food order, but the restaurant called and said they couldn't deliver due to past issues. They blamed me, stating that I had lied. Despite my frustration with the poor customer service, I have yet to receive the free pizza coupons promised for a previous incorrect order. This ongoing problem with delivery errors is unacceptable, especially considering this is the second time in about a month and a half. It's not fair to blame customers when the issue lies with the drivers. The store manager's lack of follow-through on correcting orders is disappointing. This experience has been incredibly frustrating, and I feel compelled to share my negative but truthful reviews online if this isn't addressed promptly. The repeated mishaps caused by the drivers and the management's lack of accountability need to be rectified for future customers.

I placed an order on 07/10/[redacted] around 11:42 pm at the Pizza Hut located on [redacted] Jefferson St. in Newnan, Georgia. The order consisted of a Large Meat Lovers Pizza and a 12-piece order of Wings for delivery to the Coweta County Sheriff's Department where I work. The total cost, including a tip for the delivery driver, was $64.18. The website confirmed my order and informed me that the items were on their way, as the restaurant is only a short distance from my office. However, after an hour, the delivery had not arrived, and I had not been notified of any issues. I am requesting a full refund for the undelivered order, as I am not interested in receiving store credit. I have had similar experiences in the past and will be sharing this negative encounter with my colleagues at the department. Customer Information: Initials: M.C. 80 Newnan Lakes Blvd. Apt. [redacted] Newnan, GA [redacted] Order Information: Order Date: 07/10/[redacted] @ 11:42 hrs. Estimated Delivery Time: 25-36 Minutes Delivery Address: Coweta County Sheriff's Department [redacted] Grieson Trail Bonding Office Newnan, Georgia [redacted] Order Confirmation Number: [redacted][redacted][redacted]

My recent experience with this Pizza Hut on Sunday, July 5th has left me extremely disappointed. Despite ordering from them countless times in the past, this particular instance was a complete letdown. I placed an order at 3:22, with an expected 2-hour delivery time. However, by 5:30, the order status hadn't changed from "order received." Numerous attempts to contact the store and Pizza Hut's corporate line were fruitless. It wasn't until 9:30 that night that the status changed to "delivery out," yet no delivery was made. Adding to the frustration, Pizza Hut charged my credit card three times for the same order. Despite reaching out to Pizza Hut corporate, their promised resolution within 1-2 business days has stretched to five days with no response. Needless to say, I won't be patronizing this particular Pizza Hut again.

Hello, my name is Israel. On Thursday, a representative gave me an offer for 2 large pizzas with 3 toppings each. Unfortunately, I had a bad experience with a wrong and late order totaling $48.93. Despite writing down the free gift codes on my cell phone, it fell into my grandma's swimming pool when I was assisting her after she had a stroke. I contacted Pizza Hut to see if they could honor my order without the coupon codes, but the manager rudely declined. I want to emphasize that I am a loyal customer who frequently orders Pizza Hut online through the app more than twice a week. I appreciate your attention to this matter and kindly request the 2 coupon codes to be sent to my email, [redacted], as soon as possible. Thank you.