Pizza Hut Customer Service Issues

I ordered a large pizza, but it turned out more like a medium, and it wasn't even cut evenly. I have proof as I took a picture. What really frustrated me was being charged a service fee! I have 28 years of experience in full-service restaurants and have never come across such a fee. There were no visible signs about a service fee in the store or online. I simply walked in, ordered, and carried out. This whole situation is absurd! I care about this issue and have decided not to return. I will also inform my friends and family to boycott this store. The price of $14.62 for one pizza is steep. I doubt anyone would willingly pay the full price. Little Caesars is getting better, so I will go back there. Last time, the large pizza wasn't enough for three people. I am still upset about this incident that occurred on May 1st. The service fee... shaking my head.

I had a concerning experience with the manager, Marco, who came to my home looking for my son when he was late for work. When I tried to address the issue with the head manager, Amanda, she banned me from the store and threatened me. I am baffled by her actions but I am determined to address this situation. Additionally, there are concerns about the legality of smoke breaks being taken in the basement, where drug usage is also suspected. I have evidence in the form of pictures and I am willing to escalate this to Corporate if necessary. Please, reach out to me at your earliest convenience. Thank you, Ms. Jeannie.

I recently placed an order at Pizza Hut on Nashville Hwy in Columbia, TN for wings, pizza, and a cookie. Upon delivery, I noticed the red pepper and ranch dressing were missing. When I called to request the missing items, the employee I spoke with (Megan) was very dismissive, claiming the items were in the bag, which was not the case as the bag was empty and had a hole in it. Despite trying to explain, Megan was unhelpful and abruptly ended the call. Unfortunately, the driver only brought the missing red pepper but not the ranch. This is not the first time I have had issues with Megan's customer service, as she had previously lied about delivery to my neighborhood. It seems she may need a reminder on how to provide good customer service.

I recently visited the courthouse location in Gulfport, MS, and placed an order for a large pizza and a salad. The cashier, Salina, asked me if I wanted a dressing cup or packets. Initially, I requested a cup, but when I saw questionable items in the dressing at the salad bar, I opted for the packets. Salina then raised her voice, questioning my choice. Feeling humiliated, I returned the cup to the counter. Despite the attempt of another employee to apologize and offer the cup back, I declined and left the establishment feeling disrespected. While I should have requested a refund, it was more about the lack of respect than the money. As someone in customer service, a business owner, and a graduate student, I was shocked by the way I was treated. I will share my negative experience with others because customer service is paramount, even when dealing with personal issues. I believe a higher standard should be upheld for a place where I choose to spend my money.

On May 7th at 12:19 pm, I ordered a medium pan pizza with half beef and half cheese for lunch. About 20 minutes later, the waitress came back and asked about the crust choice, which confused me as the pizza wasn't even in the oven yet. In a rush to get back to work, my daughter asked another worker how much longer it would take, and they mentioned it was already in the oven and would be ready in 5 to 10 minutes. After waiting for a total of 20 minutes, with the pizza just sitting at the end of the oven for 5 minutes waiting to be cut, we decided to leave. The service at this particular Pizza Hut location is consistently disappointing, unlike other Pizza Hut outlets we have visited. It's a shame to see such a decline in service quality.

Hello, my name is Ali. I placed an order for $25 worth of carry-out food delivery from the Pizza Hut location on Josey Lane in Carrollton, TX on 5/6/[redacted]. We have been loyal customers for over 4 years, but this time our order was incorrect. We ordered 1 large pizza with 5 toppings and 1 medium pizza with 1 topping. Unfortunately, when we got home, we found the cheese burnt and the hamburger toppings overcooked and burnt as well. This quality issue was disappointing, especially when we had guests over. When I called the store, they were not very helpful or willing to resolve the problem. I would like my entire order replaced before posting pictures of the pizzas on social media to share my experience with others. Thank you for your prompt attention to this matter. Ali.

My experience at the Johnstown NY Pizza Hut was extremely disappointing. Upon arrival, we had to wait for a while to be seated as there was one table and only one waitress available. The waitress seemed more interested in texting and eating her Dunkin’ Donuts rather than attending to us promptly. When she finally took our order, the breadsticks arrived cold after a 22-minute wait, and our pizza order was completely wrong, receiving a meat lovers pizza instead of the pepperoni I had requested. To add to the unpleasant atmosphere, the cook was smoking near the entrance, leaving a cigarette smell. The waitress never returned to check on us, and when I brought up the issue of the incorrect order, she insisted we pay for it. Despite the poor service and overcharging, I reluctantly settled the bill and departed. The waitress in question was identified as Kayla. My previous enjoyment of visiting this Pizza Hut location has been tarnished, and I doubt I will return.

I placed an online carryout order with the order number [redacted]. I was supposed to pick it up at 6:45pm, but when I arrived, the store couldn't find it. They said it was only on the front computer, not sent to the back. It's now 7:30pm, and I still don't have my order. Several other customers have picked up their orders, and I've received no offers or apology for the delay. It wasn't even checked if I needed anything while waiting.

I ordered pizza from the Main Street location in Joplin at [redacted]. Usually, we love Pizza Hut, but today was different. The staff member ignored me and proceeded to box up two pizzas and breadsticks without acknowledging my presence. After chatting with the delivery driver, she realized I was there and hastily boxed up another pizza that was already in the warmer. The customer service was terrible. Additionally, the thin crust pizza, which we usually enjoy, tasted overbaked and resembled cardboard. It was disappointing that the breadsticks were not boxed with marinara sauce.

I hosted my son's birthday party at Pizza Hut in Eldorado, Kansas tonight. I called the restaurant the day before to make reservations and pre-order 10 pizzas and breadsticks, hoping they would be ready upon our 6 PM arrival. Unfortunately, when we got there at 5:45 with twelve second graders, they couldn't find my reservation or order. The staff was rude, and they didn't start preparing our food until 6:20. We finally got our last pizza at 7:50, and to make matters worse, the cheesebreadsticks had no cheese. The waitress or manager didn't even apologize, simply suggesting I should call on the day of the event to double-check. I am extremely upset about this whole experience and would like to see it resolved promptly.

The food was terrible. I ordered online, but it took nearly an hour and a half to arrive. The delivery driver parked carelessly, delaying the delivery even further. When trying to modify my order, I faced difficulties reaching the restaurant promptly, and the communication was unclear. Upon arrival, the pizza was cold, improperly topped, missing requested items like paper plates and condiments. The drinks were warm, and even the Cinnabon dessert was frozen inside. Despite attempting to contact the store multiple times, I was unable to connect with anyone to address the issues and request a refund.

I visited Pizza Hut on 5-9-[redacted] at [redacted] N Henry Blvd, Stockbridge GA [redacted]. Despite waiting outside the store for an hour and 10 minutes for a Big Dinner Box, I was extremely disappointed with the quality of the food. The wings were old and hard, lacking the proper BBQ flavor. Additionally, upon returning home, I found strands of hair in the pizza, which was a truly disgusting experience. I suspect this was intentional due to the attitude of one of the staff members. As a result, my family had to discard the pizza and we had to buy something else to eat. I spent over $20 on this unsatisfactory meal, and I demand a refund. I do not plan to dine at that location again.

I contacted Pizza Hut located at [redacted] Oaklawn Blvd in Hopewell, VA, by calling [redacted] at 5:45 PM on May 11, [redacted]. After placing my order, I was given a price and promised a 35-minute pickup time. However, when my daughter arrived, they had no record of the order and asked us to wait an additional 35 minutes. This experience has left me feeling disappointed, and I am reconsidering using Pizza Hut in the future. With many other take-out pizza options available, I believe Pizza Hut should have better control over their operations. - J.A.

I placed an order for pasta delivery and was told I needed to provide the zip code associated with my card when it was issued, which I couldn’t recall from over 12 years ago. Despite my polite demeanor, the woman taking my information raised her voice and refused to provide corporate's contact when I requested it. After she hung up on me, a second call only resulted in more yelling before being left on hold indefinitely. I understand the need for fraud protection, but going back a decade or more seems excessive, especially if one has moved multiple times. This incident soured my long-standing relationship with Pizza Hut due to the outrageous customer service. Voicing feedback as a customer should not lead to an argument. The lack of professionalism from the so-called manager was disappointing and unprofessional. I hope for a response to address my complaint, review customer calls, and consider alternative fraud prevention methods other than relying on zip codes.

I've been eagerly awaiting a refund since April 24, [redacted], for my order through Store [redacted]. Unfortunately, when my online order arrived, half of it was missing, the food was cold, and it was late. When I tried calling to address these issues, I was informed there was a problem with the phones, and I couldn't reach a manager. I left a message requesting a call back, but have not received any response. At this stage, I would be willing to consider a replacement order as I am starting to feel that seeking a refund may be futile.

My boyfriend has lived in the same place for over three years. I moved here about six months ago. The first time I had pizza delivered, they asked me where he was as they had delivered here many times before. However, about a month ago, I ordered our usual pizza, paid with the same card to the same address, and waited for over an hour without receiving anything. I live less than two and a half blocks away from the store in our small town. When I called, they claimed they couldn't find the address, but I believe the pizza could have easily been left at the front yard. We reordered the pizza, and when I inquired about the other charge to my card, I was informed it was cancelled. It took me this long to confirm I was double charged that night. The same order was two different prices, and the pizza was very soggy when we finally received it almost two hours later. I simply wish for the charge to be returned to my card, as I was informed it was cancelled, but it wasn't. Thank you, Amanda R. Lockwood.

I placed an order for the T-Mobile deal which advertised a $7.99 large two-topping pizza online with a free Cinnabon mini using a coupon code. However, when I tried using the code, it said I didn't have enough items in the order. I then added another pizza and brownies, but it said the code was already used on the previous items. The Cinnabon wasn't discounted in the total of $31.98. I called Pizza Hut at [redacted] US Hwy [redacted] S Riverview, FL [redacted], [redacted], and a gentleman couldn't help, so he got a supervisor. The supervisor claimed I received a $20 discount when I actually didn't, as my order was $31.98 for 2 pizzas at $7.99 each, brownies for $6.99, and the $5.99 Cinnabon, totaling $31.98. The supervisor insisted I was wrong about the total. Disappointed with the service and the situation, I cancelled my order and decided not to eat at Pizza Hut again. This simple issue cost them a loyal customer.

Hello, I recently purchased pizza from Pizza Hut Korea and participated in a survey for a free pasta coupon. Despite multiple purchases and surveys over the past year, I never received the coupon via email. Pizza Hut Korea claimed my email provider blocked the coupon email permanently after one instance. I have no issues receiving other emails from Pizza Hut Korea, just the survey coupons from Pizza Hut USA. I use Naver.com, a popular Korean email service, and don't see how there could be a problem. Pizza Hut Korea suggested I call their call center for the free pasta coupon with each order, but I find this inefficient. I requested proof from Pizza Hut USA to show Naver.com there is an issue but was denied. I hope Pizza Hut USA can resolve this email matter directly with Naver.com. In the past, I would receive the coupon number on the survey webpage, not via email, which could be a solution to avoid email delivery problems. - SoonHwan K.

I placed an online order, but it automatically selected the nearest location, resulting in a [redacted]-[redacted] minutes wait time for 1 pizza. After trying to reach the store multiple times, enduring a 10-minute hold, and being transferred back and forth by customer support, my experience was frustrating. Despite finally getting in touch with the store, the call abruptly ended when I greeted them, leaving me in the dark about my order. Subsequent attempts to contact the store only resulted in a continuous busy signal, indicating an issue with their phone line. Unfortunately, the lack of communication and service has led me to seek alternative dining options moving forward.

The online ordering experience was frustrating, taking 30 minutes and 5 phone calls to place the order due to issues with the website. Upon arrival, the disappointment continued as the chicken wing order couldn't be modified online; after contacting a staff member, the request was made but not properly fulfilled. When picking up the order, there was a delay in preparing the wings which resulted in other items getting cold. The wings received had the wrong sauce and required further correction at the location. The service received was lacking in courtesy with no apologies for the inconveniences faced. Finally, with the assistance of an employee named Ashley, the order was corrected, but by then, most of the food had turned cold, leaving the customer feeling very dissatisfied.