Pittsburgh Post-Gazette Customer Service Issues

Subject: Updates from Various Platforms Hello, I wanted to share some recent emails I received. Please see below for the details: Email from Crunchyroll Support: - Date: Thursday, February 6, [redacted] - Subject: [Crunchyroll] Re: [Customer Service][Store][Cancellation/Refund] - ASPID Email from Michelin Guide: - Date: Thursday, February 6, [redacted] - Subject: The Michelin Guide Email from Candlelight Records: - Date: Friday, January 31, [redacted] - Subject: Candlelight Records: Please confirm your registration Thank you.

Today, I had a disappointing interaction with one of your customer service representatives regarding my account. This led me to request the cancellation of my account effective immediately. My records indicate that three charges need to be removed from my bill, so I kindly request a revised statement. During the call, I agreed to Sunday-only delivery for $18.62 over 12 weeks and provided my credit card details. However, I checked my records and noticed that my card was never charged. The representative I spoke to, Stacie, was unhelpful and continuously interrupted me while I tried to explain my situation. She mentioned sending three invoices, but I have not received them. To confirm, I am sending this email to ensure that my subscription is indeed canceled as of today, December 5, [redacted]. I would appreciate a confirmation via email.

I had an unpleasant interaction with one of your customer service representatives today regarding my account. I requested to cancel my account immediately. As per my records, there are 3 papers that should be removed from my bill. I request a revised bill reflecting this change. During the call, I agreed to Sunday delivery at $18.62 for 12 weeks and provided my credit card details. However, upon checking, I discovered that my card was not charged. The service representative, Stacie, was unhelpful and kept interrupting me while I tried to explain my situation. She insists that 3 invoices were sent to me, but I have not received them. I am sending this email to ensure my subscription is canceled effective today, December 5, [redacted]. Kindly send an email confirming the cancellation.

I am writing to address the delivery issues we have experienced with our newspaper. My spouse spoke with a customer service representative yesterday regarding the non-delivery of the Sunday and Monday papers. We were assured that although no replacements could be sent, credits for both days would be applied to our account. Furthermore, we were told that the carrier would be informed about the situation, but sadly, we did not receive today's paper either. It is disheartening to note that our neighbor at [redacted] Quincy received their paper while we did not. Being elderly and dealing with health challenges, it is difficult for us to venture outside in the cold mornings to search for the paper. In the past, our papers were left neatly on our front porch steps by previous delivery persons. Given our location on the high side of the street, we kindly request that the paper be placed on our porch. We seek clarification on this delivery issue and can be reached at [redacted]. Thank you for your attention to this matter.

I have not been receiving my Thursday or Sunday paper regularly. Over the past 6 weeks, I have only received 1 Thursday and 1 Sunday paper. The handling of this issue has been inadequate and has been adding to my frustration. When I try to call during regular working hours, the phone system does not connect me to a real person, and the call disconnects. The automatic voicemail keeps apologizing, stating the paper will arrive shortly, even when I call after 5:00 pm, when the paper does not come that late. I need to discuss the numerous missed papers and request credit for them. I would also like to cancel my subscription, with a refund for the ones I am cancelling and the approximately 50 missing issues from the past year. I understand the shift to digital, but I prefer having a physical paper for local news and editorials. I do not want to read online and have concerns about online tracking. I would like to speak to a real person but due to my busy work schedule, it is challenging to find a time for a call. Thank you for your attention to this matter.

I have noticed that my delivery person has been leaving my paper in the foyer of the apartment building instead of at my front door. To properly deliver the paper to my apartment, located at [redacted] Ivanhoe Drive, they need to get the code from the office to access the building. This has been the first time this issue has occurred in over 8 years of living here. Furthermore, non-subscribers have been taking the papers left in the foyer. It is inconvenient for me to retrieve the paper from there, as I have to dress, walk the hall, and take the elevator. I have previously raised this concern without resolution. Kindly inform the delivery person to get the access code from the office to enter the building for proper delivery. Your assistance in addressing and resolving this matter is appreciated.

I have been a long-time subscriber to the Post-Gazette. My concern is that I am currently paying $14 per month for the digital subscription, but I consistently receive emails offering a much lower rate of $6 for 6 months of unlimited digital access. I contacted customer service and was informed that I would need to cancel my current subscription and wait 30 days in order to possibly be able to sign up for the discounted rate. However, there is no guarantee that the $6 rate will still be available at that time. This situation is frustrating, and I would appreciate it if this issue could be resolved by applying the $6 for 6 months offer to my current subscription.

I have been a subscriber to the Post-Gazette for 40 years. Despite a few past delivery problems, recently, on January 23, 30, and February 6, I experienced issues with the Sunday edition. I reported the missing paper on January 23, finding it days later in the snow. After missing the paper on January 30, I was informed my account would be credited. On February 6, I was told about a delivery delay. I followed up on February 7 and was promised a call back but have yet to receive one. I understand the challenges the company may be facing, but I believe they could handle these situations better by possibly delivering missed papers on the next available date. While I can access the online version, receiving the physical copies holds additional value for me. Considering my long-standing subscription, I am contemplating canceling it due to these recent issues. Thank you. - J.C., Acct #[redacted].

I've contacted support twice to update my email address for receiving the e-version of the PG. Despite their assurances that it was resolved, the PG is still being sent to my old address, [redacted], instead of [redacted] Can someone assist with this issue? Also, I encountered an error message stating my gmail address is invalid when I tried to input it for a reply below.