Pittsburgh Post-Gazette Customer Service Issues

I am deeply disappointed by the decision to terminate Rob Rogers, a highly experienced editorial cartoonist of 25 years, for daring to depict the harsh reality faced by Mexican immigrant children in our country. As a resident of Encinitas, California, I feel compelled to spread the word about this unjust action on platforms like Facebook. Reinstating Rob with a bonus and allowing him creative freedom as an editorial cartoonist is a step toward upholding true American values. By addressing this issue, you may avoid further backlash from not just me, but countless others who may also find your decision troubling. The recent events have left me appalled by your publication.

My name is George Mamrak, and I live at [redacted] Beaconview Rd, PGH [redacted]. I have been a loyal customer of the Post Gazette for over 30 years. Lately, I have noticed that the paper delivery service is not as reliable as it used to be. The paper is being left everywhere except in the tube provided by the mailbox as part of the service. I have had some recent medical issues, making it hard for me to pick up the paper from the driveway. I have called customer service multiple times in the last few weeks, but no action has been taken. I am disappointed with the lack of response and poor service. All I ask is for the paper to be inserted into the tube as it used to be done. I hope this matter can be resolved promptly.

I'm Cheryl. I contacted on July 28, [redacted], around 5 p.m. regarding an obituary for my mother. The representative provided a draft and quoted $1,[redacted]. I immediately explained that was beyond my budget and asked to delete the email I sent. She assured me it was deleted, and I wouldn't be charged. I did not authorize the publication once I learned the price, expecting something around $20. This unexpected cost added to an already difficult situation. Please investigate this with your team and ensure I'm not charged. I did not consent to this. Thank you. There seems to be an issue with numbers in this message.

I have been experiencing ongoing issues with the delivery of my vacation holds. There have been multiple incidents where my papers were not delivered as requested or were delivered despite the hold. I spoke with a service representative yesterday, but today's paper was not delivered, along with the papers that were supposed to be held. I have attempted to contact a service representative multiple times today, waiting on hold for at least 15 minutes each time before giving up. As a loyal customer for many years, I am disappointed with the service and may consider canceling my subscription if this matter is not addressed promptly. I would like to know when to expect my service to resume.

I've attempted multiple times to stop our newspaper delivery. I originally planned for the subscription to end on August 26. However, we traveled to Florida shortly after. I have diligently tracked the time spent trying to cancel via phone calls and online. Despite long holds and difficulties online, I was directed to the help line today for the first time. It's frustrating as our neighbor has been disposing of the papers. I've encountered issues with cancelling the Tuesday and Saturday papers. Several representatives couldn't process the cancellation but promised to leave a note. I've requested callbacks without any response. Please, I urge you to cancel the paper promptly since we're currently out of town.

Dear Customer Service, I regret to inform you that for the second consecutive Sunday, I did not receive my paper despite being up to date on my payments. It is disheartening that my neighbor receives their paper while I do not. I've been informed that the delivery person lives across the street from me, which is frustrating. I would like to cancel my subscription, receive a refund for the missed papers, and have the outstanding payment returned to me. This recurring issue of missed deliveries has led me to voice my concerns to no avail. I appreciate the publication and the joy it brings, but I can no longer continue with this service. Kindly address this matter promptly and respond to my email at [redacted] Please send my refund to my address at [redacted] Osceola Dr, Bridgeville, PA [redacted]. Thank you for your attention to this matter. Sincerely, Arline Kish

We did not receive our newspaper a week or two ago as our driver retired. Today, our printed copy was missing again, which is frustrating considering there should be no print on Tuesdays, Saturdays, or Christmas day. While my husband reads the digital version, I prefer the printed one. The morning weather has been good recently at 53 Newgate Rd. in Kilbuck Township by Ben Avon Heights. As long-term subscribers, we expect better service from the only Pittsburgh-area newspaper. Additionally, the call service is supposed to be available at 6:00 am on weekdays, but we found it wasn't operational when we called.

I bought 5 Sunday papers at Smith Mart in Moundsville, WV. Unfortunately, only one paper had all 5 different coupon inserts; the other 4 had only two to three inserts. This has been a recurring issue for me, even when purchasing the Pittsburgh paper where sometimes there were no inserts at all. This is frustrating since I buy the papers mainly for the coupons. I typically purchase 4 to 5 Pittsburgh papers at $3 each, expecting better coupons than the Wheeling paper offers at $1.50. I hope to receive the missing inserts in my papers, as I find spending $12 to $15 a week on papers with missing coupons wasteful. I simply wish to get what I paid for - the coupons.

I am still working to resolve my ongoing issue. I was informed that the incorrect credit card numbers were entered for my digital order. Despite canceling within the permitted timeframe, the subscription was started after they re-entered the correct details. I have decided not to subscribe again due to this incident. I am adamant about getting this resolved and credited back promptly, as it is more about the principle of the matter rather than the amount. I am frustrated by the long wait times for Customer Service and now understand why there might be many customers facing similar issues, like mine.

I have been a subscriber for several years, but I am disappointed with the recent delivery service. Our new delivery person consistently throws the paper in the parking lot of our condo instead of delivering it to our steps or landing. Today, on April 15th, [redacted], we did not receive the paper at all. Despite previous complaints, the problem persists. If I do not receive a response from someone at the Post Gazette, I will cancel our subscription. As older individuals, we enjoy reading the paper, but it is challenging for us to retrieve it from the parking lot. Please address this matter promptly. Thank you for your assistance.

My name is Jonathan Neuhaus, residing at [redacted] W. Shaw Place, Glenshaw PA [redacted]. You can reach me at [redacted]. A few months back, I subscribed to the Post Gazette for a year, receiving issues Monday through Sunday. After receiving only four papers, I canceled my subscription. I haven't noticed a refund on any of my credit cards yet, and I'm unsure which card I used for the purchase. Could you kindly provide me with the cancellation date in your system and details of the refund, such as the credit card charged and the refund date? Thank you in advance. Jonathan C Neuhaus [redacted].

I am disappointed with the service I received on June 9, [redacted]. Despite making four calls, I did not receive my newspaper as promised. I found the repeated lies about the paper being on its way frustrating. It is unacceptable that non-payment seems to be linked to receiving the paper. When I called at 1:30 pm, the automated system advised calling back on Monday, which I found unhelpful. I am still waiting for a resolution as I express my frustration with the ongoing communication issues. I request a simple fix – deliver my paper without the unnecessary excuses and false promises. I am dissatisfied and hope for improved service moving forward without further complications or excuses. Thank you for addressing this promptly.

I am extremely dissatisfied with the recent paper delivery service for my 91-year-old Mother-in-Law, Dorothy S. She has been a loyal subscriber for 60 years and is now handicapped, unable to navigate stairs. Previously, her paper was thoughtfully placed on her front porch by a delivery person who understood her needs. However, since the retiremen, the replacement delivery person has been consistently leaving the paper either in the driveway or at the bottom of the stairs, making it inaccessible for her. I have called to complain four times, requesting that the paper be placed directly on the porch as she cannot retrieve it otherwise. The delivery person can easily drive up the short driveway and toss the paper onto the porch without leaving the vehicle. If this continues, regrettably, we will have to cancel the subscription. Dorothy S. resides at [redacted] Breezewood Drive, West Homestead, PA [redacted]. Please rectify this issue promptly. You can contact me at [redacted] or via email below. Thank you, Nilla S.

This is the second time in two weeks that the paper hasn't been delivered. I prefer receiving the paper rather than a credit. I'm concerned about the carrier's performance and have had trouble contacting PPG customer service. I've been on hold for over half an hour without getting through. If this problem persists, I might have to cancel. Please consider giving me a call at [redacted]. Thank you for your help. - Charles Weber, [redacted] Tudor, Butler, PA

I am disappointed with the decision of PG to move to digital publication. While I am computer literate, I prefer reading from paper rather than a screen. I enjoy working on crossword puzzles in print and being able to see the results of Friday night games. Additionally, I miss reading my favorite op-ed pieces from the paper. Having both PG and Press delivered allowed me to access two political viewpoints. The absence of a daily printed edition, especially in an election year, is difficult for me as a senior who relies on home delivery. Paying full price for a digital paper I won't read is not practical. This decision by management lacks consideration for the older generation, and I strongly disagree with it.

Since October [redacted], the Pittsburgh Post-Gazette has adjusted its delivery schedule to Thursdays, Fridays, and Sundays. I have not received my paper on any Thursday in October, and today I found it in the middle of McAnnulty Road due to a delivery mishap. The paper used to arrive by 3:45 am for me to enjoy with my morning coffee before work at 5 am, but since January 1, [redacted], it has been arriving between 6 and 7 am, exposed to the elements all day. I'd like to suggest a partnership with a tablet company to offer loyal readers like me a discount on tablets since physical papers are no longer being delivered. I feel undervalued as a customer since the late 70s. Thank you for considering my feedback.

On April 2, [redacted], I paid $[redacted] for a year's subscription, presumably for 7-days-a-week delivery, including digital access. However, the delivery has only been received 3 days a week, and now seems to have stopped altogether. I missed papers on November 21, 22, 24, 28, 29, and December 1, which amounts to 4 weekdays and 2 Sundays. Today, I did not even receive the digital edition. Despite calling last week, no action has been taken. I believe the Post-Gazette is not fulfilling the terms of my prepaid subscription and I am requesting either proper delivery or a refund for the undelivered service. I appreciate your prompt attention to this matter.

I subscribed to the paper with the Steeler promo for Sundays only and didn't receive any papers for three weeks. After multiple calls to customer service to cancel and address the issue, I was dissatisfied with the responses and lack of resolution. I experienced unfulfilled promises of follow-up calls and poor customer service when requesting to speak with a manager or complaint department. Despite my efforts, I only received a partial refund of $17.80 when I believe I should have received $8.20 more for the subscription. I have previously received papers at my address but the recent experience has left me disappointed and I will not subscribe to PPG again.

Delivery Concern: The individual who delivers my newspaper has been consistently unreliable. Initially, I received wet papers and later, no papers at all. Some deliveries even ended up in the flower bed. Eventually, the paper was left in the driveway, still damp, and once again, no Sunday paper. Hoping for improvement, I subscribed for Sunday only but the issues persisted. I reached out to your team today, and they assured me they would contact the delivery person to resolve the missing Sunday paper problem. Being 84 years old and a full-time caregiver, it is inconvenient for me to go out and buy a paper each time it is missed. Unfortunately, once my current subscription ends, I will not be renewing. In the 40s, I never experienced such problems with deliveries, having had over [redacted] deliveries daily on foot for three years. It's disheartening to see the decline in standards today.

I have not received a printed issue of the Post Gazette since December 8th. Despite making repeated calls about this issue, I have not received any re-deliveries as promised. I am now owed for 2 Sundays, 3 Thursdays, and 3 Fridays. I want to ensure that my account has been properly credited. What I truly desire is for someone to consistently deliver my paper. I have only received apologies and promises, but no actual resolution to the problem.