Philips Norelco Customer Service Issues

I purchased a Series [redacted] Razer a few years ago for over $[redacted]. It has never worked properly - the motor runs slowly and it won't run unless fully charged. I regret not contacting you earlier about this issue. Frustrated with the performance, I went back to using my 10-year-old shaver, which works better than the new one. However, my old shaver is starting to wear out. At 74 years old, I have been a loyal customer and have purchased many shavers from your company. I wanted to share my disappointment with the product before deciding whether to buy another razor. You can reach me at [redacted]

I have a Norelco OneBlade razor, and although I've been pleased with its performance, I've encountered a recurring issue with the blades breaking. When attempting to switch the shaving head to the body attachment, the delicate plastic piece on the underside snapped, rendering the razor unusable. This happened not once, but twice with different blades after only a few uses, which is disappointing considering the cost of replacement blades. I would appreciate receiving a replacement blade pack due to this inconvenience and hope for improved durability in future products. Thank you for addressing this matter.

On January 28th, [redacted], I was gifted a new NORELCO S8950 shaver. I attempted to register it, but encountered issues with the password on the registration form. After opening and charging the new shaver, I wanted to use the beard trim attachment. Unfortunately, upon opening the plastic package, I found the trim attachment in several pieces. While most components seemed fine, I noticed two very small black plastic pieces were missing. I am in need of a replacement for the beard trim attachment. Thank you, Jack.

I wanted to email to express how impressed I am with the One Blade razor that your company released. It is the best razor I have ever used. It provides a close shave without irritating my sensitive skin. In the past, I had to use other trimmers to avoid breakouts and ingrown hairs. Now, thanks to your product, that won't be a problem anymore. I even bought one for my grandfather, who struggles with shaving due to his age. The One Blade has given him some of his independence back. I appreciate the convenience it brings to my life and how it helps me maintain a professional appearance, which is crucial during this challenging time of job interviews. Thank you for creating such an awesome product.

Dear Sir/Madam, I would like to express my admiration for your products since I switched to trimmers from razors in [redacted]. I have owned numerous trimmers and electric razors over the years, many of which I still would have if not for a house fire. Last Christmas, I received a trimmer as a gift with the number MG3750. I have been very impressed with its performance and took good care of it by cleaning and oiling after each use. However, recently, it stopped working properly despite my attempts to charge and troubleshoot it. I have an older Norelco trimmer that still works well, but I am looking for advice on how to fix the newer one. Is there a common issue with this model, and do you have any suggestions on how to address the problem? I would appreciate any assistance you can provide. Thank you. Sincerely, HistorybuffExploringAlabama

Dear Sir, I have been using Norelco electric shavers for many years, but recently the new one I purchased online does not cut effectively. Even after going over the areas multiple times, there is still much hair left. I used to prolong the life of the shaver by buying new combs and cutters, but they are no longer available at Walmart or anywhere else. I am a retired minister of 65 years, seeking advice on how to ensure my shaver works properly. Previously, I could sharpen the shaver, but I no longer have the tools to do so. The failure occurred after my first use of the Phillips Norelco Series [redacted] shaver. I appreciate any assistance you can provide. My wife is assisting me with this message as I am not familiar with computers. Rev. George Flora 41 Hilltop Road, Eldon, Missouri [redacted] Phone: [redacted]

I own a model # 7310XL Lift and Cut electric shaver. I recently tried to purchase a new head as mine was worn out. After being told that the retainer part was discontinued, my razor was left unusable despite it working perfectly. I encountered unhelpful customer service agents who even hung up on me multiple times. One agent only offered a 25% discount, which is not satisfactory given that this is not a warranty issue. I would like to either receive a full cash refund or a new razor with free shipping to resolve this matter. I have already lodged a complaint with the Federal Trade Commission and reached out to the CEO, Jay Adler, at [redacted] Connecticut Ave Massapequa NY [redacted].

I recently purchased the P.Norelco Model S3212 shaver. While cleaning it and shaking off water, I accidentally loosened the head and damaged one of the rotary blades. I visited the P.N. parts website to find a replacement blade, but they only offer full replacement heads, not individual blades. I tried the chat for assistance, but it seemed like I was speaking to a bot named Angelina. It directed me to the same website I was on, providing no real help. Disappointed that P.N. doesn't offer blade replacements on their site and frustrated with the unhelpful chat service, I plan to look for replacement blades on Amazon or Walmart. However, these sites don't display razor model numbers for their replacement blades, which could lead to ordering the wrong ones. This is further complicated by my hearing impairment, making phone communication with Customer Service impossible.

I purchased a Philips Norelco wet and dry shaver with a pop-up trimmer, but was sent an unboxed New S9731 Philips Norelco shaver instead. It came without attachments, only a plug-in feature. I spent a significant amount on the order, far more than what I received. I intended to gift it to my husband for Christmas, but he had to return it because it lacks a trimmer, charging capabilities, and a travel case. The original purchase was priced around $79.99, and the disappointment of not receiving the correct item was disheartening.

My wife bought me a Norelco Series [redacted] with a Philips SmartClean for its reputation as the best shaver, but I find it doesn't shave close enough. Even after multiple passes, it feels like I haven't shaved. I've used it several times with the same result, ending up using my old shaver for a closer shave. In my opinion, this shaver has a poor design and does not live up to the Norelco name.

I have been a loyal user of Norelco shavers since the 1960s. I have always found them to be reliable and of good quality. However, my recent purchase of a Norelco [redacted] series shaver about a year ago has been a disappointment. The new design is noisy, expensive, and has caused me issues with cuts around my lips. The rotors are squeaking loudly, making it unbearable to use. I have been a long-time customer, but unless I receive some form of satisfaction like a new razor or a prorated cost for a different model, I will have to reconsider my loyalty. I prefer to invest in higher-priced models for their quiet and smooth operation. Thank you for your attention to this matter, and I look forward to your response.

Subject: Philips Norelco OneBlade Issue To whom it may concern, I purchased my Philips Norelco OneBlade product in the US, usually through Amazon. Unfortunately, the item is experiencing issues with holding a charge. Even after charging it overnight with a 110v plug, it only runs for a minute or two. Due to my busy schedule, I prefer to address this matter directly rather than through formal channels. I trust Philips will provide an appropriate resolution. I am currently in South Africa but frequently visit the US. I will be in LA until December 7 at ****[redacted]. You can reach me at me***@*****ed.**om or my temporary US phone number until December *****[redacted]. I hope for a prompt response; otherwise, I will have to accept the outcome. Thank you for your attention to this matter. Sincerely, Me*** Mal** November 28, [redacted]

Good afternoon, I purchased the OneBlade shaver about six months ago and have been using it once a week to trim my beard. I take great care of the product by keeping it clean, but recently it started making a grinding noise even after I replaced the blade. I've been a loyal customer for years and believe this particular product is defective. I would appreciate some form of resolution, such as a replacement or a discount for a new OneBlade. I have also bought these shavers as gifts in the past. Thank you for addressing this issue. - D.J.

Hello, I recently purchased a [redacted] shaver as a gift for a [redacted]-year-old friend. Time is of the essence in resolving this issue. The cord included charges the shaver, but it doesn't fit into the charging station. There are two problems to address: the cord does not plug into the station and the friend is worried because it's the same cord number as the older Norelco shavers. He wants to ensure it's the correct cord and won't damage the shaver. Your assistance is greatly appreciated.

I have been using Norelco electric shavers for over 50 years. My first one was a double-headed electric razor, and I have always had good luck with them. My last razor, the PT730, worked great without any problems. Recently, I upgraded to the Norelco S3311 triple-head razor. Initially, I found it uncomfortable to shave with, but I attributed it to being a new razor. I followed the user manual's recommendation of a 21-day trial period to get used to the new razor. Despite being patient, ensuring the razor was charged, cleaned, and following the proper procedures, the shave did not improve and was somewhat painful. I have now reverted to using my old PT730, which works perfectly fine. I am unsure of the issue with the S3311, but wanted to share my experience. Thank you, Bruce Spain.

Subject: Impressed with Old Shaver Model S111X/S121X/S13XX Dear Sirs, In October [redacted], I purchased a Norelco shaver model S111X/S121X/S13XX and have been very impressed. After a decade of use, I decided to buy a new Norelco shaver, the Series [redacted] with a lithium battery, thinking it would be an upgrade. However, I was disappointed with its performance compared to my old one. Upon inspection, I noticed that the newer Series [redacted] shaver has only nine blades on each circular blade wheel, while my old one has fifteen blades per wheel. This difference may explain why the old shaver performs better with a faster and sharper shave. I am sharing this observation not as a complaint but as feedback. Despite this experience, I have always been satisfied with Philips-Norelco products. Sincerely, Lloyd Stevenson

I am experiencing issues with my Model [redacted] Norelco electric razor as the battery is failing after only 15 months. Despite using it just four times a week, the battery no longer recharges. This has been the first problem I have encountered with a Norelco razor in all my years of using them. Purchased from Amazon in January [redacted], I expected a longer lifespan from this more expensive razor. Unfortunately, at 87 years old and deaf, I am unable to use the phone for communication. I have reached out to Amazon about this issue and they suggest contacting Philips Norelco for warranty assistance, mentioning that the item should have been registered. Any further guidance or support would be greatly appreciated. Sincerely, Ralph M.

To Customer Service or Complaint Department, I am requesting a replacement charging cord for my Norelco-Philips electric shaver due to it flaking off and becoming a safety hazard. I'm worried about the risk of shock or fire. Enclosed are photos for reference. Please send the replacement cord to: Richard W. M. [redacted] Starkey Rd. Lot [redacted] Largo, FL [redacted] Phone: [redacted] I attempted to attach photos here but was unable to. Please contact me via email so I can send them for further evaluation. The shaver model is Philips Electronics 8170XL for use with the 8000X Powerplug.

I am currently in the process of making a skort and encountered an issue with a malfunctioning razor. I reached out to three customer service representatives who all provided different responses. One insinuated I was cheating the system, another issued a voucher that was not accepted, and the last offered a 25% discount as I didn't have the receipt after a month. I find it unreasonable to keep receipts for that long. The Better Business Bureau is aware of my situation and supports me. Despite not being tech-savvy, I believe a jury will understand my case. I am considering legal action for the malfunctioning razor, accusations of dishonesty, and damage to my reputation. Having been a loyal customer for over 40 years, I am deeply disappointed. I have already shared my experience on social media and received a significant amount of support. I am shocked by the additional charge for assistance.

I purchased a razor just over a month ago, and it suddenly stopped working a few days back. Despite my efforts, I couldn't get it fixed because I didn't have the receipt. When I tried to return it for a replacement, I was refused. I reached out to the BBB, who advised me to contact your company. After speaking with multiple representatives, I received conflicting responses and was even accused of being dishonest. I was offered only a 25% discount as a solution. I am seeking a replacement for my razor which cost over $[redacted] and an apology for the poor treatment. I expect this matter to be resolved before Wednesday. I am deeply disappointed by the way I was treated after being a loyal customer for over 40 years.