People's United Bank Customer Service Issues

On June 30, [redacted], around 5:50pm, at branch [redacted] Farmington Ave in Unionville, CT, I made a deposit of around $[redacted] to $[redacted]. Unfortunately, I encountered some issues with my card prior to the deposit, which led to confusion and ultimately a "Denied" receipt. I am sharing this sequence of events for clarity. Before the deposit, I inadvertently pressed the wrong button on my card at SUNSCO gas station, leading to a temporary suspension. Despite receiving texts from the bank call center and attempting to clarify, my card was still inadvertently suspended. Subsequently, I proceeded to Star & Shop and made the deposit, but did not receive a receipt. Upon reinserting my card, I received the "Denied" receipt due to the earlier suspension. I have attached photos from the incident and am willing to cooperate in any investigation. I stand by the truthfulness of my account and am ready to provide any necessary information or identification upon request. Thank you for your understanding and attention. Sincerely, Bokyung

About a month ago, my spouse and I visited the People's Bank branch on Silas Deane Highway in Wethersfield, CT, and opened a savings account exceeding $[redacted],[redacted]. Everything proceeded smoothly. Last week, my spouse went back to the same branch and requested a bank check for $28,[redacted], only to be surprised by a $10 service charge. We found this either excessive or dishonest and were quite upset. The following day, we returned to the bank to close the account and withdraw all our funds. When we raised our concerns, the teller inquired if we found a bank with better rates. We explained the situation after noticing she consulted with the manager. As previously mentioned, we are deeply offended. Before escalating our complaint to the State Attorney General and the BBB, we are giving you the opportunity to address this issue. - S. and C. Scordino