People Media, LLC Customer Service Issues

I had $41.94 withdrawn from my PayPal account for a "Preapproved Payment" to Peoplemedia Inc. on May 17, [redacted]. The transaction number is 73G62368D[redacted]U, and the Invoice ID is [redacted]. I am unhappy with this transaction and would like the funds returned with no further renewals. It seems there might be more than one account associated with People Media Inc., possibly linked to "Single People Meet." I request that any other accounts with People Media Inc. be stopped and not renewed when the payment period expires. You can reach me at [redacted] or email me at [redacted] Another email that might be associated with my account is [redacted] I urgently need these funds accessed, so please handle this promptly. Thank you, -Bill Kramer.

I was informed of a free 7-day trial on Monday. Initially, I was directed to log in for access, which I couldn't do. The following interaction with another person stated I had to wait 17 days until August 24th for the trial. Unfortunately, I was disconnected from the call. Subsequent calls resulted in similar information and abrupt hang-ups. I tried to inquire about starting the trial earlier, but was met with claims of no available supervisors to help. Despite being a premium member whose subscription ended on August 7th, the lack of clarity on the trial and the disrespect in communication have left me thoroughly disappointed. I am seeking resolution in the form of the promised trial or a free month's subscription to compensate for the inconvenience. The advertised 50% discount is not reflecting in my account, which is distressing considering my fixed income situation. Kindly address and resolve this matter promptly. My username is ccoolpinklace56 or 51. Thank you.

I would like to request a free trial of the service as my subscription ended on August 7, [redacted]. I have been a paid member on and off for two years. I was offered a 7-day free trial for access to messages and chat, starting this Friday, the 24th. I inquired if I could start it today and extend it until Thursday, two days earlier. I am on a fixed income, so timing is crucial for me. I hope to resolve this issue as soon as possible. I will not delete my account. I had a conversation with a representative last Monday, and despite some confusion, I did not receive the trial. I would appreciate a 7 or 14-day trial with a possible 65% discount. I am looking to have this matter resolved promptly. Thank you.

After being a member of "Our Time" for six years, I was unexpectedly removed from the site on 5/27/19 due to alleged inappropriate messages that I did not send. Two months ago, I had to be reimbursed for unauthorized charges made to my bank account for features I did not authorize. The situation has been very distressing, especially since I have never faced trouble on a dating site before. Despite trying to resolve the issue and speak to a supervisor or manager about my account deactivation, the company has been unresponsive and is refusing to provide me with the corporate office phone number. They have accused me of being a danger to other members, which is untrue. The lack of communication and unfair treatment has been very upsetting, and I am considering taking legal action. I urgently need assistance with this matter.

I've been unable to access the "Our Time" website for the past month due to a change in their login procedure requiring the last 4 digits of the credit card I previously used. I've since replaced that card with a new one, causing a login issue. This is a new step that was not part of the process before. Prior to this, I had to reset my email password multiple times.

I would like to request the cancellation of my account on this site. I was misled by the number of messages indicating interest as they did not result in potential dates. I feel disappointed by the lack of genuine connections. Please delete my account promptly and ensure no further charges appear on my credit card. I found the online dating experience to be disheartening as it seems more virtual than real. I have spent time waiting on hold to speak with a representative without success. I am disillusioned with the whole online dating phenomenon and the impact of technology on human interactions. Kindly remove my profile from your platform.

I recently resubscribed to Our Time on March 15, [redacted], opting for the $36.99 version with an additional $4.99 fee for a 6-month reconnection. However, I later discovered an unexpected $21.00 upcharge on my account. Despite my attempts to reach them via phone and email, I have had no luck with their customer service. I contacted my credit card company to dispute the $21.00 charge, which has been resolved, but I am still unable to access the site I paid for with the $36.99 fee. I have attempted to contact them several times with no success, receiving only automated email responses. I request that my subscription be active for the 6 months from March 15, minus the extra charge. Thank you, Rosalie W.

After being on hold for 75 minutes this morning, I finally spoke with a customer service representative. I'm concerned about the security of my account. According to the representative, my account was flagged for fraudulent activity after being hacked on Saturday night. Upon logging in on Sunday morning, my photos were gone, replaced by someone else's images. When attempting to make changes in an effort to safeguard my account, I received a message saying my access was unavailable, though I managed to change my password. My inbox was empty, even though it had messages the night before, but I could view sent mail that I didn't send. It's distressing to experience this invasion of privacy and fraudulent behavior over a two-day period. I request that my account be thoroughly checked and that all my personal information be deleted. Kindly confirm via email once this has been completed. Thank you, Angie.

Hello, I've been a user on this site since [redacted] on and off, and I recently faced some challenges with the changes on the platform that made it hard to maintain conversations and manage connections. I alternated between using the desktop version and the app but encountered difficulties. Despite my efforts, I wasn't able to use the site last month to connect or recover my funds. Now, when I try to access the site, it prompts me to upgrade, even though I believe I already did so by not finalizing connections. I wonder if this is a glitch. I kindly request a reduced price so I can reconnect with the few connections I had. I prefer not to share my phone number until I feel secure on the site.

Yesterday, on 8-9, I signed up for OurTime but couldn't access my account due to issues with the verification process not accepting my phone number. After spending hours trying to fix it, including chatting with OurTime support multiple times, I ended up cancelling my subscription. The cancellation number is James[redacted][redacted]. I just need the $58.48 charge on my MasterCard refunded because I haven't been able to use the service at all since subscribing.

I am extremely frustrated with the customer service I received. Despite canceling my service weeks ago, you continue to charge my account. It is incredibly disappointing that I cannot get a refund for these unauthorized charges. The lack of response and support is unparalleled. When I tried to contact the number provided, [redacted], I discovered it was not in service. How can a reputable business operate without a functioning contact number? Another instance was when I received a pop-up message instructing me to call the same number for assistance after accidentally deleting a photo. Yet again, the number was not working. This lack of reliable communication is unacceptable.

I am a subscriber with Ourtime. I recently followed the cancellation process outlined by Ourtime and was provided with Request No. [redacted] and Cancellation Confirmation No. [redacted][redacted]. Despite my cancellation, on 8/29, I received an email confirming a successful automatic renewal charging $[redacted].34 to my bank account. I would like to request your assistance in rectifying this issue by canceling my account retroactively to the original cancellation date and stopping any further charges to my bank account.

I deactivated my Ourtime account, "Gentle soul," with no auto-renewal months ago. Recently, I discovered a charge of $[redacted].36 on my Discover card bill, linked to my PayPal account, for a subscription to Ourtime on August 25, which I did not authorize. Please refund this charge as I have not used the Ourtime website or subscribed to it that day. If I decide to subscribe in the future, I will do it myself. Thank you. Ann

I'm having trouble contacting Ourtime UK customer service via email as the messages are not sending. I've been unable to access my account for the past three days. The phone number doesn't seem to be working in the UK, which is frustrating as it's taking up a lot of my time trying to reach out. This situation is really unprofessional. Please fix this issue as soon as possible since I want to unsubscribe before the account renews and money is deducted. I'm quite unhappy with the service. There are also other issues with the app, but I don't have the time to go into details now.