Payoneer Customer Service Issues

Hello, I signed up for a subscription with a US vendor using our USD Payoneer card and a USA address, but their system mistakenly shows us based in Great Britain. Their support responded with the explanation that bank BIN numbers can differ from the billing address's country. They suggested that reaching out to the bank to clarify the card's origin country could prevent extra international fees. Our virtual bank with Payoneer is 'FIRST CENTURY.' This situation appears unusual to me. I'm planning to verify with Payoneer. Thanks, Carl

Hello, I recently encountered an issue with my Payoneer account. I initially opened an account with [redacted], but due to not receiving the USD details, I set up another account with [redacted] I've requested to cancel the [redacted] account and use the [redacted] instead. Upon opening the [redacted] account, I found it to be restricted and was prompted to contact customer service. Accessing the internet is a challenge for me as I need to travel to use a cyber café, so I've subscribed for a month to resolve this. However, I've been unable to access my account successfully and received the restriction notice today. I have a few concerns: 1. What does a restricted account entail? 2. How can I obtain the USD receiving information after successfully opening a Payoneer account? 3. My internet subscription expires on 9/1/[redacted], and I can be reached at +[redacted]2 or +[redacted]7. Could you kindly provide the USD details to me? 4. My account reference number is [redacted]5. Could you explain its importance and where I may need to use it? Thank you for your attention to this matter. Best regards, Blaise Kakpovi

My Payoneer account was blocked because the black and white photos on my driving license and national ID were not accepted as valid documents. Despite submitting my NIC with an English translation and my expired passport with a color image, Payoneer still blocked my account. I tried resolving this with Payoneer but they did not cooperate and suggested I seek assistance elsewhere. I am reaching out for help to resolve this issue and gain approval for my Payoneer account. Thank you.

My Payoneer account got blocked because of an issue with the initial document submission. I provided my driving license for verification, but after 25 days, it was rejected. I then tried submitting my NIC, which was also not accepted. I even tried using my expired passport, but unfortunately, that too was rejected, resulting in my account being blocked. Despite several requests via the chat option, Payoneer refused to help and suggested I use a different service provider. I need assistance sorting out this problem and getting my account reactivated with the correct documents.

My card is currently blocked, even though it's valid until 5/23. I'm unsure about the reactivation process and its impact on my account, as well as whether I can still receive transfers internationally once it's reactivated. I contacted the support center and was given instructions for activating the card online, but my concern is specifically about reactivating the card. When I follow the steps provided, I can't find the "Card Management" section. Any guidance on what to do next would be greatly appreciated. Thank you.

My card was suspended, set to expire on 5/23. How can I reactivate it without affecting my account? Will I be able to receive international transfers once it's reactivated? Thank you for your quick response. When I contacted customer support, I was instructed to activate my card online through my Payoneer account settings. However, my issue is actually reactivating the card, not just activating it as it was blocked. Following the steps given, I couldn't locate the "Card Management" section under "Settings". What should I do now? Your assistance is greatly appreciated.

I have a severe speech defect and type slowly, making it difficult for me to use Payoneer. Due to health issues, my cousin opened an additional Payoneer and Appen account to help with my work. Payoneer closed my [redacted] account, citing multiple accounts. We closed the [redacted] account to resolve this, but Payoneer won't reopen it. I contacted Appen, and they terminated me. I ask only that Payoneer reopen my [redacted] account temporarily until I retrieve my funds from Appen. I plan to close it after that and will not use Payoneer again. I have tried to seek assistance through complaints, expressing frustration and remaining polite, but no one has been able to help. Appen owes me $[redacted].36, and I am struggling to retrieve the remaining amount.

A few days ago, I opened a Payoneer account successfully, but the following day, it got blocked. As a new user, I was not familiar with the platform's rules. When I was registering, my internet connection dropped, causing the session to expire. I assumed my registration was unsuccessful and tried signing up 3 to 4 times, resulting in my account being blocked. Despite contacting the Payoneer team, my account remains blocked as they mentioned that I have multiple accounts. I seek assistance in resolving this matter.

Hello! Could you please assist me in resolving an issue with my account? I believe my previous account has been blocked as I am unable to access it. Here are my details: Name: M. Mojados Date of Birth: June 23, [redacted] *For users of the Bank Transfer Service: The last 4 digits of the bank account linked to my Payoneer account are -[redacted]. *For users of the Payoneer card: The shipping address used for my last card delivery is required. If you wish to update the address, I understand that proof of residence such as a government-issued ID or a recent utility bill with my name and new address is necessary. More information on acceptable documents can be found in the FAQ section.

Hello, I urgently need assistance regarding my account that seems to be disconnected from my local bank. It was created for Airbnb hosting with Payoneer as the payment processor, but I am unable to link it. I have been trying for 24 hours to fix this to no avail. It seems the original account's email might have been incorrect, preventing me from connecting the bank account for Airbnb payments. I tried creating a new Payoneer account with a different email, but it was blocked as I later found out users are only allowed one account. I need to cancel the original problematic account and access the new one that is currently restricted due to the one account policy. I have been unsuccessfully reaching out to customer service since yesterday. The email for the blocked new account is [redacted], while I believe the original one is [redacted] Please help me resolve this issue promptly. Thank you, June N.

Good evening, I'm Adi. I'm looking to cancel a newly created account, reactivate old ones, and renew an expired card. To help, here's some background: BASICS: I'm from Trinidad & Tobago, currently residing there. Initially, I created accounts to receive payments from Paycation as a Travel Agent in Canada & the US. PAYONEER HISTORY: - [redacted]: Student in Canada with Cust ID # [redacted]1 and card ending in [redacted]. Verification issues occurred due to moving from Canada to New York. - January [redacted]: Moved to New York, had to create a new account (Cust ID # [redacted]9). Card ending in [redacted] expired 12/19. Verification issues due to address discrepancies. CURRENTLY: - Created a new account (Cust ID # [redacted]5) under [redacted], then found out I could only have one account. Requests: 1. Please cancel the account under [redacted] 2. Clarifications needed on account types and international banking credentials. 3. Prefer to keep one account with international banking credentials for Amazon. 4. Inquire about accessing $[redacted] from previous account. 5. Request guidance on ordering a new card for Amazon payments after deciding on the main account. I uploaded updated identification for review. Let me know if more info is needed to resolve this. Thanks, Adi.

I am encountering difficulties applying for a Payoneer account as an independent contractor collaborating with Pactera Edge. As a visually impaired individual, I face challenges accessing your website to complete the signup process and receive payments for my work. Despite your promotion of inclusivity, I find it inaccessible for users like me who rely on screen readers. I suggest considering website accessibility improvements by leveraging resources like the Section [redacted] website at www.w3c.org/wai. Enhancing website accessibility is crucial, as stated by Tim Berners-Lee, the Director of W3C and inventor of the World Wide Web, "The power of the web is in its universality. Access by everyone, regardless of disability, is an essential aspect."

Hello, I am having difficulties creating a new account or accessing my existing account. I am Usama Amin from Pakistan, and my national Identity card number is [redacted][redacted]. I previously had a Payoneer account that I closed. However, when I attempt to create a new account with a different email address, the system indicates that an account already exists. I have made sure that I closed all of my previous Payoneer accounts. I would appreciate assistance in creating a new account or accessing any existing accounts tied to my information. Thank you.

Hello there, I successfully received money through my Payoneer account at the beginning of December without any issues whatsoever. However, when I recently tried to log in to make another transaction, I was greeted with a message stating that my account has been blocked. Unfortunately, there is no apparent way to select a relevant topic regarding this matter, and as an unsigned user, I am unable to engage in a live chat. Curiously, I have not received any emails regarding this account block. Can someone kindly help me resolve this situation?

Payoneer closed my account with no clear explanation of what policy I violated. Unfortunately, I can no longer access the online chat due to the account lock, and the automated responses do not address my concerns. I have a significant amount of funds in my account and I am unsure how to retrieve them, especially since there is no local customer service in Germany. I am prepared to provide any necessary documents and primarily used Payoneer for marketplace transfers related to my online selling business. Any assistance in resolving this issue would be greatly appreciated. Thank you for your support. Best regards.

I am experiencing difficulties with my previous account closure. My prepaid account (Acc No. [redacted]9) was closed abruptly in August [redacted] when I tried to renew card No. [redacted][redacted]. The reason provided was a vague violation of terms and conditions, with no further explanation given upon request. This account was primarily used for receiving book royalties from Amazon and for general purchases. Despite my attempts to communicate, I received automated responses which did not address my concerns effectively. Now, due to new work opportunities requiring an active Payoneer account, I need assistance in understanding and possibly resolving the issues leading to the closure of my account. I would appreciate a review of the closure rationale and the possibility of reactivating my account or setting up a new one.

Subject: Difficulty Logging In - Needing Assistance I am having trouble resetting my password as I am unable to receive the code on my new phone number. Despite contacting customer support, I haven't received a helpful response. Although I managed to reset my password through email, I am still prompted to enter a code that I cannot receive due to my inactive old phone number. I am confused and unable to log in. Thank you for your help, Best regards, C.S. [redacted] Phone numbers: [redacted]52 [redacted]89 - Germany

I recently changed my phone number and relocated to the US from Ethiopia. Unfortunately, I am unable to receive verification messages on my old Ethiopian number. Additionally, I encountered an issue while trying to list an item on eBay. After selecting "list with displayed fees," I was redirected to a page instructing me to wait for a verification from Payoneer, which has now been pending for 2-3 months. Due to the change in my location, I am struggling to access Payoneer and update my phone number for verification. Despite my multiple inquiries, I have not received any response from Payoneer's customer service team, which is quite disappointing.

My account and registration were both blocked without any explanation. It seems to be because I couldn't provide my Passport ID details, which were not an option on the form. I'm from the Philippines and could only enter my SSS number. There should have been a choice for Passport ID. Now, I can't reach out to them to update my information for approval. Their policy doesn't allow for creating a new account. I'm at a loss on who to contact and it's frustrating trying to reach them. I appreciate any help you can offer. Thank you.

Hello, For over three years, we have consistently processed approximately $2 million in revenue through Payoneer. Recently, our last two deposits were declined due to an issue with self-funding and/or self-compensation. However, it's essential to clarify that the payments we receive are exclusively from our customers, not self-funded. We utilize Stripe as our payment processor for Visa, MC, and Amex transactions. After payments are cleared through Stripe, they are transferred to our Payoneer account. Despite our unchanged business practice since opening our Payoneer account in [redacted], we were surprised by the sudden change in policy without prior notification or consultation. I reached out to Payoneer support, but have yet to receive a satisfactory explanation. It appears there is no direct contact person to address this matter with. We acknowledge the possibility of policy changes but believe there could have been a more transparent and proactive approach. We value our longstanding partnership with Payoneer and sincerely hope for a resolution or further clarity regarding this issue. Thank you, Carl Kukec