PayPal Customer Service Issues

On December 17, [redacted], I initiated an order with Miles Kimball, but I decided to cancel the purchase. To my surprise, $21.38 was charged to my account even though I thought I had successfully cancelled the order. I do not have any details about the items I was trying to buy because I believed the order was canceled. The Transaction ID for this charge is O-3U[redacted]B[redacted]. I would appreciate your assistance in obtaining a refund for these unordered and unreceived items.

I am facing issues with PayPal's security verification process. They are requesting me to answer security questions and upload my ID, but the upload is not working. Additionally, I am unable to send money from a card previously used or from my PayPal balance, despite having enough funds. This situation is frustrating, as I have sufficient money but cannot access it. This has caused a lot of distress over the past two days for my husband and me. We have over $[redacted] in our accounts, and we urgently need to pay bills and buy groceries. I hope this matter gets resolved soon.

I was charged for an item I never received that I ordered back in September. I ordered two items, but only one was delivered. The company is jdanpd. The invoice ID is b3d48926fcf4bc7416a46bc5a2e7c8de. I am having trouble logging into my PayPal account and I am not sure what is happening. Unsure if my account is still active or if I need to create a new one. My PayPal account should be linked with my Prime credit card. When I try to log in with my email, it says it is not associated with PayPal, but I am certain it is the correct email. I have contacted PayPal in the past and they advised me to wait for the missing item. I attempted to reach out to the company multiple times with no success. Thank you.

On November 10, [redacted], I bought a second-hand Boss 7-ton electric wood splitter online from Goodingon in the USA at [redacted] I was charged $90.70 USD ($[redacted].96 CAD) by Paypal, shown on my Mastercard statement as Paypal*FLANMWMVAIJ. The Goddingon transaction ID is 85J939EG984904R, with the payment going to [redacted] After 8 weeks passed with no wood splitter received and no shipment notification, I tried to reach out to Goodingon to no avail. There is no phone number listed, and my emails have gone unanswered, leading me to believe it might be a scam. I am disputing this payment due to non-receipt of the wood splitter.

As a university student working part-time as a freelancer on Upwork, I wanted to connect my PayPal as the preferred payment method on Upwork just in case I receive payment from clients but it's not accepted because the names on Upwork and PayPal don't match. When registering on PayPal, it asked for my first name, middle name, and last name. I filled it out according to my ID without realizing that my PayPal name doesn't match my Upwork username. The PayPal name should match my Upwork account name. I tried to request a name change on PayPal from middle name to last name and remove the middle name to match my Upwork account but was unsuccessful as I am not married or divorced, just a student. Is it possible to change my middle and last name on PayPal to match it with my Upwork account if I'm not married or divorced?

I filed a claim about a week ago, and they are now stating that the product was delivered on Sunday. There was no package left at my house, and I have checked everywhere, including my garage, which is set far back from the front. Usually, all deliveries from FedEx, Amazon, or UPS are left on my front porch, not near my garage. I would appreciate speaking to someone to resolve this claim.

I am 79 years old and recently fell victim to a scam by an individual from the Indian subcontinent. They obtained all my information, causing both of my computers and phones to be compromised. My name is Meredith Adams Sheridan, and I have previously used PayPal for global entry and computer purchases. My previous home phone number was [redacted], but now it is [redacted]. My old email address was [redacted], but my current email is [redacted] Due to this incident, I missed my global entry deadline, which is a US government document. I have attempted to contact you numerous times without success. Although my VISA card is still valid, the number has changed. I need assistance with resolving this issue promptly. Your prompt attention to this matter is appreciated. Thank you, Meredith.

I recently noticed that PayPal deducted [redacted].88 from my bank account using a credit card payment. I contacted them to stop this payment as I did not authorize full balance auto-payments, especially not for an amount that exceeds my balance by over [redacted]. Upon discussing with a representative, I was informed it would take 10 days for PayPal to receive the funds and an additional 10 to 15 days for the refund process, without factoring in mailing time. Given that this was an ACH transaction, I suggested the refund could be processed the same way. I emphasized that I did not set up auto payments for the entire balance as suggested by a supervisor. The unauthorized deduction may lead to bounced payments incurring bank fees of 27.00 each. I am eager to resolve this situation promptly.

Hello, I am George Ivey and my PayPal username is [redacted] I purchased a medical watch from Med Watch and paid via PayPal on 12/30/21 with order number [redacted]. After receiving the watch about a week later, I have been struggling to program it. The instruction sheet is unclear, and despite reaching out to Med Watch multiple times, their instructions have not resolved the issue. I have expressed my desire for a refund rather than a replacement, but they are requesting a video demonstrating the problem. I have explained that the watch simply does not program correctly, and the display is in French with small, unreadable letters and numbers. I am unsure of what steps to take next. Thank you. Best regards, George I.

I am in a difficult situation and seeking assistance. On January 9th, my partner's PayPal account was hacked. To manage, we have been using my account. Recently, we received a payment, but then we were informed that my account is now limited. Despite submitting the required documents and proof, we were notified that the issue was resolved. However, upon logging in, we noticed that the restrictions are still in place. We heavily rely on this money and feel overwhelmed by the circumstances. Despite our efforts to reach out via phone and email, we have not received effective help from PayPal. Monday is our deadline for a payment, and if we miss it, we face eviction. I am sharing my alternate email address due to security concerns. Thank you, Mike Mobey

I bought a guitar on eBay from a seller who agreed to customize it from a six-string to a 12-string. After waiting for months, the guitar arrived without the essential electronics I had requested. Despite their offer to reimburse me for the missing pickup, this solution did not meet my needs as the main reason I bought the guitar was for the specific Fishman pickup blender system. I explained my dissatisfaction with the proposed sound hole pickup alternative, but they did not respond to my request to rectify the situation. I am now seeking a refund as the guitar I received does not match what I paid for and does not serve the purpose I intended it for.

I accidentally opened a PayPal account in Colombia by mistake. While entering information, I realized the site had mixed up my wife's details, who is already registered in Colombia. I urgently need to close this account, but I can't seem to reach the right customer service for help. The online and telephone assistance keeps looping back to the same unhelpful responses. When I did manage to speak to someone on the phone claiming to be in the USA, the language barrier made it hard to understand their suggestions. I can't find the PayPal Colombia phone number online to resolve this. Please assist me in closing this account promptly to prevent any further issues with money transactions that could impact my family. Thank you.

I set up a PayPal account to send my TOEFL scores to universities, but some deadlines have already passed. Through my mobile banking with M-Pesa, I transferred money into the account, but the balance is still showing as zero without any transaction reflected. Yesterday, I discovered that my account is limited when I attempted to address this issue. I have submitted copies of my Kenyan national ID, KRA tax certificate, and NSSF ID to verify my identity, but there has been no communication yet. I am eager to know when this matter will be resolved so I can proceed with the payment.

I encountered a dispute regarding a smartphone I purchased from an individual on eBay. Despite PayPal offering me a full refund, I must return the item to receive it. UPS states that the address provided by PayPal is incorrect, now asking for a suite number. The details relevant to my case are as follows: - Case ID: PP-D-[redacted]29 - Disputed amount: $[redacted].74 USD - Transaction ID: 2XG747451V303314T - Transaction amount: $[redacted].74 USD - Transaction date: October 2, [redacted] To secure the refund, I must initiate the return shipment and submit the tracking information to the Resolution Center by January 9, [redacted]. It's recommended to keep a copy of the shipping label. The shipping address given is: eBay [redacted] 48th Ave Elmhurst, NY 11[redacted] US US The address appears incorrect. I'm uncertain where to send the item. Will PayPal reimburse the shipping costs due to the error in providing the wrong address?

I am disputing Transaction ID: 66C[redacted][redacted] for $33.97 USD made on January 15, [redacted], due to a buy 2 get 1 free offer advertised on Facebook. The receipt only reflected 2 items purchased without the free one as promised. I have provided all necessary information and would like to cancel my order if I do not receive the free item. Kindly contact me via email as I couldn't find a phone number to discuss further. Thank you. - Sandra Carlo

I am having trouble logging in and changing my login code. Despite your email granting me access, I am still facing issues with deductions and credits on my account. The bank is showing unknown activity that I am not familiar with. I have been using PayPal for around 20 years, but at times it does not recognize my account or email, leading to confusion with the login process. This situation has me going in circles and I am unsure how to proceed. My contact information is [redacted]. Thank you.

I recently received an email with a number to call but was told it was not valid. I decided to look up PayPal on my mobile phone and dialed their customer service line, where I spoke to a representative named Sam at 1-[redacted]. Sam claimed to be from PayPal and mentioned he would investigate my account with a team of experts. After instructing me to call him back, he remotely accessed my computer, identified an unauthorized bitcoin transaction, and insisted I register as a different Bitcoin user. As I felt uncomfortable with his demands and persistence after asking questions, I am uncertain how he initially answered as a PayPal representative. For security reasons, I am contemplating closing my PayPal account due to these interactions.

I made a purchase from Beikang Trading Company for a Christmas Angel Yard Sculpture, but I received a 6.5 inch angel worth $1.30 instead of the 7.5 ft one I ordered. I contacted the seller through their system and email, but their response was not satisfactory. They claim the product sent matches their advertisement, which is misleading. This feels like a bait-and-switch situation, and I am seeking a refund for the incorrect item I received.

Rewritten Message: I recently received an email claiming to be a receipt for a purchase of a women's Fossil Digital Dial Smartwatch. Although the sender is named "PayPal_Team," the email came from a Gmail account ([redacted]), which seemed suspicious since it was sent to my business email account, which is not associated with a PayPal account. Shortly after, I received a similar email from a different email address, further confirming my suspicion that it might be a phishing attempt or an identity theft. Just wanted to share my experience and raise awareness about these potential scams. Thank you. - Michael P.

I contacted PayPal a week ago to report a potentially fraudulent seller regarding a shed purchase. After researching, I discovered the email address [redacted] is linked to a non-local individual. The seller's deceitful business name is "Franklins." The order number is [redacted]8, the purchase was made on January 15, [redacted]. The contact person identified is Jose Cobo. The item in question is a plastic shed measuring "15Ft. x 8Ft." with a double front door.