PayPal Customer Service Issues

Recently, I had a very unpleasant experience with a manager named Andrew [redacted] and one of his colleagues. Despite being promised a refund from PayPal totaling $[redacted].42, I encountered rude behavior, refusal of the refund, and mistreatment. Over the course of several weeks and months, I was assured by multiple PayPal representatives that the refund would be processed promptly. However, today, I am still without the refund I am entitled to. I have been in contact with PayPal continually to resolve this issue. The treatment I received was unacceptable, causing me distress and upset. I demand the full refund as initially promised without further delay. I intend to escalate this matter to higher authorities if it is not resolved promptly. My strong background working for federal organizations has equipped me to understand my rights in this situation. The behavior displayed by the manager is intolerable and has had a severe impact on my health. I expect the refund to be processed by the end of the next business day to avoid further action.

I am seeking assistance in regards to Paypal's ongoing threats to restrict my account if I do not provide my Social Security Number. I want to clarify that I comply with the law, and as per IRS regulations, Paypal only needs to report to the IRS when a user has sold over $20,[redacted] and more than [redacted] items, neither of which apply to my account at this time. I would greatly appreciate being connected with a manager who can promptly address this issue. I encountered lengthy wait times trying to reach a Paypal representative, without success. Your support in resolving this matter would be much appreciated. Thank you.

Dear PayPal team, Recently, I created a PayPal account to sell clothes online. I linked my card for payments but encountered issues when trying to log in through the app. I created a new account, only to find out my card was associated with the initial account. Despite numerous attempts to reset the password and contact support, I have been unsuccessful in resolving this issue. I realized I have not received my payment either. My experience trying to reach a PayPal agent via phone has been frustrating, with long wait times and unhelpful operators. The simple task of locating and deleting the original account to transfer my card and funds has proven to be quite challenging. My brief interaction with PayPal has left me feeling dissatisfied. I hope to receive assistance promptly to avoid discontinuing the use of PayPal. Regards, I.E.

I bought a new Seagate hard drive on eBay, but it turned out to be defective and pre-owned. The seller refused my refund request, and eBay sided with them initially. However, I appealed after discovering the hard drive was out of warranty for four years when contacting Seagate. eBay informed me that I missed the appeal window by one day. Despite being on hold with PayPal for over four hours, I haven't been able to speak with anyone yet. I seek a refund of $43.31 to be credited back to my credit card, along with additional compensation for the inconvenience. Details: - Transaction Date: June 8, [redacted] - Payment Method: Credit card ending in [redacted] - Item Number: [redacted]65 - Case ID: [redacted] - Seller ID: snsmore I am uncertain about the charges for calling [redacted], but I also request a refund for any associated call costs. I can provide my phone bill as proof if necessary.

On August 8th, I received an email from PayPal stating that my unauthorized payment claim for a Badoo subscription was rejected. Despite canceling the subscription, PayPal refused to reimburse me for the payment. They suggested contacting the recipient for a refund. The action taken seems illogical, as canceling the subscription without refund seems unfair. PayPal should have left the subscription unchanged if they couldn't provide a reimbursement. This situation has left me not only without a refund but also without the service I paid for. It would be appreciated if PayPal could reinstate the subscription promptly, showing respect for me as a customer and demonstrating logical customer service practices.

Good morning, I opened a PayPal account about a year ago and removed my card from the account. Lately, I have been getting suspicious emails claiming that I have made purchases, which I know I didn't authorize. I forwarded one of the emails to a spoof email address, and they confirmed it was fake. I am now trying to log back into my PayPal account as a precaution, but I can't recall my password. When I click on "Forgot password" and verify that I am not a robot, I keep getting a message saying, "Sorry, we can't confirm that it is you," along with a red caution sign. I am uncertain about what steps to take next and would appreciate any assistance in resolving this issue.

I need to access an old PayPal account where my wife mistakenly sent $[redacted] by email. However, the verification process is asking for a phone number I no longer have access to. The number on record is from years ago when it was a company-issued cell phone. I just need to find a way to access the account without this old phone number. I can provide verification through other means. I am looking to return the money she sent in error. Her PayPal email is [redacted] My current phone number is [redacted], and her number is [redacted].

I recently made a purchase on eBay ([redacted]41). After swiftly submitting my payment, I was informed that the item was out of stock, leading to the cancellation of the transaction. Despite that, the seller has not initiated a refund yet. Although eBay directed me to PayPal for assistance, my call got disconnected after waiting for about half an hour. I am eager to receive the $92.80 refund onto my Discover card promptly since I have already found an alternative item. Further investigation into the seller, snookys, revealed that my experience is not unique. This user seems to have a history of poor communication and previous issues regarding refunds on eBay. I appreciate your help in sorting this out. Looking forward to a resolution. -Josh S.

Hello, I discovered a rental house in Wildwood, New Jersey on Craigslist and proceeded with the paperwork. The landlord asked for the rental payment through PayPal, a platform I was unfamiliar with. After issues linking my card due to a prior association with my uncle's account, I used his PayPal to send the payment. Unfortunately, the recipient stated they couldn't access the funds and requested a refund and a new transfer. Despite initiating cancellations and retries, there were complications with the payment receipt, leading me to question the legitimacy of the transaction. I am concerned about the $[redacted] taken from my account three times and seek guidance on the refund process. I suspect fraudulent activity and intend to recover the funds. The PayPal account in question belongs to my uncle, who can be reached at [redacted] Any assistance would be greatly appreciated.

I recently received a refund for a transaction I mistakenly paid in a foreign currency. The total amount should have been $30 in USD, but due to an error, I accidentally paid in the Phillipine currency PHP. This led to a refund of only .59 cents for the conversion charge instead of the full $30. Despite PayPal showing the refund, I am unsure where my $30 has gone. I attempted to contact PayPal at 1-[redacted], but the automated system did not allow me to explain my specific issue. It only presented a few preset options that did not address my problem directly. I would appreciate any assistance in resolving this matter.

I am having issues getting my paypal account unlocked. I was informed it would be expedited last week on the 3rd, and it should have taken 1 to 3 days. After calling again, I was then told it would take 3 to 5 days. Later, I was assured it would be resolved that night, but now 2 days have passed and it's still locked. My account has no outstanding issues, no debts, and this inconvenience stems from a refund given to a buyer who claimed non-receipt despite me providing proof of shipment. I am frustrated as I primarily rely on selling items to support my family. It's perplexing since my associated account was unblocked within 30 seconds over the phone. I simply seek to regain access to my account swiftly.

I recently had a case filed against me but missed the deadline to respond. I have evidence to prove that everything was handled correctly and the other person was deceitful. Even though I have seller protection on Depop, I can't settle my negative balance because my account is restricted, as I'm not yet of legal age to provide the necessary information. In two months, I will meet the age requirement, but waiting might prompt PayPal to take further actions to recover the disputed amount. I just need assistance to lift the hold on my account so I can continue using it. I had my parents' authorization to use the platform when I signed up, which I believed was sufficient.

I have been waiting over an hour on the customer service line for a representative to assist me. I am experiencing an issue with Paypal where they have double charged me for sending money to another individual via my account. An amount of $50 was deducted from my bank account on or around July 25th, which is currently reflected in my bank transactions. However, I noticed the same $50 charge to the same recipient on my Discover-it credit card for the exact date. I was informed by Paypal that the credit card charge would be refunded once the bank transfer was successfully completed. This confusion arose because I had previously placed a stop payment on a Paypal transaction several months ago, mistakenly assuming the bank had lifted the stop payment on all transactions. Now I am left with duplicate charges of $50 each to Ellen Roberts on both my bank account and Discover credit card account.

I received $50 from a friend's business PayPal account to help with gas. After a disagreement, he claimed he didn't authorize it. PayPal deducted $50 from my account, putting it in negative, with an additional $20 charge. I have evidence from text messages showing he sent it from his business account. I tried calling but kept getting disconnected. Messaging him won't solve it as it was not a purchase but a kind gesture. How can I resolve this?

Case ID: PP-D-[redacted]3 I would like to request the removal of the negative balance on my account. It seems there has been a misunderstanding. The merchandise in question was sold, and I am not able to retrieve it. I am not at fault for any unauthorized use of the account, especially given the delay in reporting it. It is unfair that my balance has been set to negative without a proper resolution. I believe the focus should be on the person who hacked the account, rather than penalizing me for something beyond my control. The merchandise was sold and cannot be recovered now. I should not be held responsible for the actions of others. I have followed all the correct procedures on my end. I urge the responsible party to rectify this issue promptly and restore my balance as soon as possible. Your swift assistance in this matter would be greatly appreciated. Thank you.

I have contacted my bank and had various individuals from PayPal speak with both me and my bank. I do not owe you $[redacted]. According to my bank statement, you still owe me $87. I uploaded my statement and sent it to PayPal on Friday, August 10, [redacted]. I am frustrated with the amount of time spent on hold trying to resolve this issue. The customer service I have received is subpar. Currently, I am locked out of my account and unable to access my PayPal app due to a security check. Despite following all the steps provided, I still cannot access my account. I have maintained good standing with my PayPal credit and credit card. The negative balance is an error on your end. I do not want to contact your customer service again. Please call me at [redacted] today, August 12, until 9 pm. If calling between Monday and Thursday, please call after 4:00 p.m. I expect you to correct the negative balance on my account and refund the $87 owed from the fraudulent charges on June 22, [redacted] from fragrance x.com. -S. M.

I paid £99.00 for a pair of trainers from a company, but I have not received the product, and the seller is unresponsive. I have reached out to PayPal for help as the seller mentioned sending a fake parcel with tracking information to deceive them. This experience has greatly added to my stress during a difficult time of bereavement, making things even more challenging. Despite contacting PayPal, the response I received was unhelpful and automated, which is disappointing given the circumstances. I am upset and frustrated with this situation and hoped for better support from PayPal. I am requesting a full refund of £99.00 and compensation for the distress caused. The Transaction ID is 2S[redacted]W619483P.

I am extremely frustrated because I recently placed an order at Children's Place (Order ID: O-1S251564D[redacted]G) and the payment was deducted from my PayPal account, but the order did not go through. I spoke to Children's Place, and they mentioned that it may take 1 to 2 hours to receive a confirmation email. This delay has happened to me previously, and I fear it will happen again. Last time, I had to wait 30 days for a refund. This time, it is imperative that this issue is resolved promptly as I used someone else's funds for this $[redacted] order. The order did not process correctly, even though the payment was deducted. I cannot afford to wait 30 days for a resolution. I need to either receive the items I purchased or reimburse the individuals. This is the second time I have encountered this problem with Children's Place, and it needs to be sorted out immediately. Is there any way to cancel this transaction?

On August 5th, I sold a transmission to Jordan Fleming through Warren's Diesel Performance in Ohio, to be shipped to him in Vermont. As I am not in either state, my truck was at Warren's for repairs, hence the transmission being there. After discussions with the owner, assurances were made about shipping it. However, Jordan recently informed me the transmission hadn't been sent and requested a refund. I believe the shop owner was possibly influencing potential buyers to force me into selling it for less. Despite paying the owner to ensure shipment, Jordan rightly expects what he paid for. I agreed to refund him by August 22nd, possibly sooner, using PayPal as per our arrangement. Our recent conversation confirms this, and I have evidence of all our discussions. The payment Jordan made was intentional and correctly sent to the proper PayPal account.

I filed an appeal, but it keeps getting closed because the seller provided tracking information. However, we never received the item, and no one signed for it. Despite stating it was left, we were on vacation, unsure where it was left. It could have been stolen or never delivered at all. We reported it to the police. PayPal refuses to refund, citing the tracking number. We filed reports, contacted the seller, and even provided the police report to PayPal. We believe we should be refunded. Case number: PP-[redacted]-[redacted]-[redacted]-[redacted].