Panera Bread Customer Service Issues

I recently placed a significant order at your Toms River, New Jersey location through the online system. However, upon arrival, my order was not ready, and I had to wait an extra 20 minutes. The staff mentioned a machine issue causing the delay. Despite confirming with the staff before leaving, my order was not accurate when I got home. Several items were missing, and some were incorrect. This experience was disappointing, especially considering the amount I spent for a special treat for my family. As someone working for a franchise, I understand the importance of customer satisfaction, quality, and accuracy. My order number was [redacted]37 from yesterday's purchase.

My Panera Bread delivery order was mixed up by the driver. Instead of receiving Panera, I got O'Charley's. Despite attempts to fix the mistake, it couldn't be corrected. I reached out to the delivery service provider, and they advised me to contact Panera Bread for compensation. Ideally, I would like the correct order delivered to me tomorrow at a similar time. If that's not feasible, a food credit would be appreciated. Thank you for your assistance.

As a customer who values convenience, I believe your company could enhance its service in Colorado Springs, Colorado. By examining a map of the city, you'll notice that the Knob Hill area lacks representation from your stores. Driving six miles to reach a store can be inconvenient, especially for everyday items like bread. Considering the evolving shopping trends, it might be beneficial to expand your locations to areas like N. Union where there is a demand for convenient shopping options. Adapting to changing customer needs, such as offering delivery to a wider range of locations, can improve customer satisfaction and loyalty. By embracing accessibility and customer-oriented practices, your company can strengthen its relationship with the community and cater to a more diverse customer base.

I utilized the phone app to pre-order my meal at Panera. The app directed me to enter the store to retrieve my order efficiently, a practice I am accustomed to at other restaurants during these uncertain times. Upon entering Panera, I was promptly informed by an employee near the second door that customers were not allowed inside, pointing to a sign affixed high on the door window reading "STOP." I feel that placing the sign at eye level, nearer to the door handle, would have prevented this confusion. A more courteous approach from the staff would also have been appreciated, such as inquiring if I needed assistance. Regrettably, I was asked to leave despite having a pre-paid order awaiting me. For the convenience of future customers, I suggest temporarily adjusting the app's instructions to reflect the current policy. My hope is that Panera's management will address these concerns promptly. Thank you, J. M. [redacted] 05-06-20

On May 7, [redacted], between 9-9:30 a.m., I placed an online order for six everything bagels and a free bagel using my credit card for payment. I scheduled my pick up for 11:30 a.m. Today at 11:25 a.m., I received a call informing me that my order couldn't be fulfilled because they ran out of that specific bagel. I insisted they should have filled my order since I paid first. The clerk mentioned refunding the charges, but I was more concerned about the principle of the situation. It is my expectation that when you order, pay, and they confirm, your items should be set aside. There shouldn't have been a last-minute call before my scheduled pick up time. The convenience of online ordering backfired, making me doubt if I'll be able to get my bagels promptly in the future. I hope they resume the Tuesday Baker's Dozen deal soon. Today's incident was frustrating, especially since I planned to enjoy my bagels at the cottage tomorrow. Panera has been my go-to for bagels, but this experience was disappointing.

I ordered a turkey and avocado BLT right before the store closed yesterday using the curbside pick-up option in the app. I clicked on the confirmation email to let them know I was parked outside, but my order wasn't brought to my car as stated. I'm not sure if they were notified of my arrival. Aside from that, the quality of the sandwich was disappointing. Having worked in the restaurant industry and understanding the importance of consistency, I was surprised by the poor sandwich I received. The bread was stale, which I understand can happen at the end of the day, but even at late hours, Subway maintains fresh bread. The entire sandwich was cold, including the bacon which seemed old, making it unappetizing. I have never encountered such a situation before, as I couldn't return it since the store was closed. This experience has made me reconsider dining at Panera in the future. I appreciate the effort made to serve the public during these challenging times. Thank you for being open for late hours despite the difficulties.

I would like to discuss the recent company policy requiring employees to wear masks. My daughter is employed at Panera and enjoys her job, her supervisors, and the customers. I appreciate her manager's efforts to support the staff since mid-March by giving them as many hours as possible. Shortly after the corporate mandate for all employees to wear masks, my daughter began experiencing coughing fits. The condition worsened, leading her to urgent care where she struggled to breathe. Prolonged mask-wearing triggered asthma episodes. This compelled her to miss a week of work, resulting in medical expenses. Despite the evident health issues caused by the masks, she is compelled to wear one upon her return, not just by her manager but also by Panera enforcing the policy. You may unknowingly violate OSHA safety regulations by mandating mask use. Please consider the potential health risks posed by masks, as many experts argue their effectiveness is limited and they may negatively impact wearers. I believe your actions jeopardize employee well-being with minimal benefits for them or customers. My daughter enjoys working at Panera, and her manager is exceptional. However, due to corporate directives, I am strongly advising her to seek alternate employment that prioritizes her health. Likewise, I am reducing my patronage of companies enforcing mask mandates. I appreciate your attention to this matter.

Dear Panera Bread Team, I have been a loyal customer for several years. Today, I ordered a Baja grain bowl for lunch using the rapid pickup service as I am considered an essential worker. Unfortunately, when I went back to my workplace, I discovered that the rice in the bowl was uncooked and hard, making it inedible. I called the store to request either a replacement delivered to my job or a refund, but the manager was unhelpful and refused both options. I am now facing 9 hours of work without a proper meal due to this issue. I would like to request a refund as I am very disappointed with the service I received. Thank you.

I recently visited the Panera on the main campus of the Cleveland Clinic in Cleveland, Ohio, and had the worst experience with the food and service. The cashier was unable to answer basic questions about the menu, did not inquire about bread preferences, and did not know the prices of cookies or if discounts were offered for multiple purchases. Despite my sister's recent health news requiring lung surgery, the staff failed to inform her that they were out of ranch dressing for her salad and substituted it with a spicy dressing without her consent. Hygiene practices were also lacking, with improper mask-wearing among employees and raw bacon on the sandwiches. The lack of professionalism was evident with staff discussing inappropriate topics loudly in front of guests who were seeking a peaceful moment in between medical appointments. This experience was unacceptable for a place meant for healing, and our $30 meal was a disappointment due to the poor service and food quality. It's disappointing that at a place like Panera, known for food standards, our meal fell so short.

Today, I attempted to place a Rapid Delivery order several times, but I encountered technical difficulties with the app. Additionally, I tried to check my gift card balance, but the app did not allow me to do so. Despite being a frequent customer who has ordered food and gift cards online numerous times, I faced issues. When I visited the Panera store, the staff was unable to locate my order, and there was no manager available to address the problem. I called Panera's Customer Service Line, but due to long wait times, I disconnected the call. I am feeling frustrated and would appreciate service recovery, perhaps in the form of a complimentary meal to compensate for the time, gas, and effort expended without receiving any food. I kindly request contact regarding unresolved matters, such as my gift card balance. Furthermore, I have been unable to locate the "I am here button" on the app to signal the staff to bring out my food, and the staff at the store seemed unfamiliar with this process. Improvements in service are necessary to retain loyal customers.

I had an unpleasant visit to the Palm Bay Florida location ([redacted]) today. We weren't informed when our food was ready, and the staff at the food counter was quite impolite. Moreover, the new tortilla soup was disappointingly watery compared to a canned version. Sadly, the manager we spoke to appeared indifferent. This subpar customer service may lead to their downfall, which is regrettable. What has happened to the exceptional Panera we used to enjoy?

I have noticed a decline in quality at the Oak Park IL, Lake St. location recently. My recent orders have consistently been wrong, despite the accuracy on the receipt. Today, I ordered a pick two with specific modifications and received a burrito instead of the sandwich I requested. Additionally, my order was missing chips, bread, and an apple. The cup of soup was placed in the bag sideways and leaked, causing a mess. When I opened it, I found it was less than a fourth full. This level of carelessness is disappointing, and it seems like the staff is not paying attention to customer orders. I would have returned to the store if I had the time, but I hope the issues at this location can be addressed promptly.

I ordered 2 Chicken Lemon Poppy Seed Salads on Friday, July 3. When I opened them, there was no chicken included. I called to resolve the issue and was told to drive 10 miles for the missing chicken, which I found unacceptable. Upon returning today, they only credited $4 for the missing chicken in both salads. I found this insulting and felt uneasy about reordering. I mentioned Chick-fil-A has a good salad option as an alternative. Additionally, I bought another salad from Panera at cafe #[redacted] where I noticed a missing treat on my receipt. The associate did not offer any resolution despite knowing about the error. My phone number for reference is [redacted].

After fasting for 15 hours for blood work, I decided to stop at the Panera Bread Store on Urbana Pike in Frederick, MD. I ordered my favorite Mediterranean Veggie Sandwich. Several customers placed orders ahead of me, with more following suit. As I patiently waited, I noticed others receiving their orders promptly while the staff seemed preoccupied with assembling online orders. Feeling on the verge of passing out from hunger, I inquired about my order delay. A young woman realized my sandwich was ready beside her all along. After receiving it and driving away, I unwrapped the soggy, unappetizing sandwich that even made me feel nauseous. It was a disappointing experience and a waste of $6.

We placed a delivery order at the Okemos, MI location. The order was on time but had a hair in the salad we ordered. After speaking with Jackson (possibly the manager), he promised to send a new salad promptly along with some additional items. Although the replacement salad was delayed, Jackson eventually had it sent out after realizing he had forgotten. Unfortunately, the salad did not match our original order specifications. Despite our request for a Greek salad with added chicken, no feta or red onion, and added cucumber, the replacement salad had feta cheese, making it inedible for my daughter. Jackson assured us of a full refund within 24 hours, although his phone manner was abrupt with sudden hang-ups, lacking basic courtesy. This experience was disappointing due to the poor handling and subpar customer service provided.

I placed an order at Panera this afternoon with Order Number [redacted]39. The order included the following items: - You Pick Two: Cup of Summer Corn Chowder and Half Heritage Ham & Swiss with White Whole Grain with Chips for $8.18. - You Pick Two: Cup of Broccoli Cheddar Soup and Half Toasted Steak & White Cheddar with French Baguette for $10.18. - 4 Pack Cherry Cheese Brittany 4-Pack for $7.49. - Individual Mini Scone Variety Pack for $6.99. The total was $32.84 before tax, delivery fee, and driver tip. However, I did not receive the scones, and a substitution was made without my approval. I contacted the store, but I did not receive any notification. I would like a refund for the scones. Sincerely, Cynthia Boratko

I had an upsetting experience at the Panera Bread store in Lavista, Nebraska recently. With the current confusion surrounding COVID-19 regulations, my friend and I unintentionally missed the tiny sign on the door about wearing masks. When we went back, we were embarrassed when the cashier scolded me for not having a mask on, even though we saw others inside without masks while eating. I don't mind wearing a mask if necessary, but the inconsistency in enforcement was frustrating. I enjoy Panera's food, but I don't want to endure public humiliation. It would be better for the store to have clearer guidelines and enforcement so that customers like us don't face such embarrassment.

Today, a friend of mine went to the Panera store in the Post Commons shopping center in Melbourne, Florida. Unfortunately, she was not wearing a mask due to medical reasons. An employee at the store loudly insisted that she needed a mask, even when she tried to explain her situation. This caused my friend unnecessary embarrassment. Your employee's behavior was uncalled for and rude. The current circumstances do not justify such treatment. As a business owner, I would promptly terminate any employee who acted in such a manner towards a customer. Given this experience, I am hesitant to dine at a Panera Restaurant in the future. I urge you to reconsider your policy and provide proper training to your staff before more customers share my sentiment.

Today, I took my 7-year-old and 10-year-old daughters for a late lunch at the Clemmons location on [redacted] Gammon Lane. We spent $26. While we were eating, a male employee or manager asked me to have my daughters moved from the high table, even though there was no one else around. I tried to reason with him, but he insisted they needed to move. He mentioned CDC guidelines and began disinfecting the area while we were still eating. I felt humiliated and rushed to finish our meal to leave the place.

I placed a catering order online on 08/06 for delivery on 08/07 from the Torrington, CT Panera location for an employee appreciation breakfast. Despite entering (2) different contact numbers and detailed delivery instructions, I did not receive any calls. The next morning, I was shocked to receive an email stating that the order had been cancelled. I am baffled by this cancelation and have tried calling customer service thrice, waiting on hold for extended periods without anyone answering. I also attempted to contact the store directly but couldn't reach anyone. I find this situation incredibly frustrating and unacceptable. I urgently need to be contacted or provided with an alternate means to reach a representative who can assist me.