PNC Bank Customer Service Issues

As a 68-year-old Caucasian woman and the CEO of Taylor Barnes Distinctive Homes, Inc., I have been a customer of Compass Bank for nearly 40 years. Today, at 10:30AM in the commercial drive-thru at the PNC in Tyler, Texas, I encountered an issue with my transaction. Despite waiting for 37 minutes and providing my Commercial payment and personal check along with a valid DL, I was informed that another ID was required. This delay led to frustration when I was spoken to disrespectfully by an employee. I expressed my concerns and the employee's behavior to the manager, named Miquel. The whole incident left me feeling disrespected and I am considering taking further action.

I have created two PNC online banking accounts for my wife and me. When logging in, I am prompted to answer a security question and confirm if I am using my home computer. After answering additional security questions, I am required to enter my email to receive a security code for full access. Unfortunately, the code is never sent to me, leaving me unable to proceed. Despite previous attempts to resolve this issue with PNC experts over the phone and through chat, the problem persists. I do not have any spam filters on my Outlook email, and this process works seamlessly with my other banking accounts. If this ongoing problem is not fixed promptly, I will be forced to close all my accounts with PNC and switch to another bank. I have limited time due to personal circumstances, and I appreciate your attention to this matter. Thank you.

Last Friday, I called and spoke to a male representative who updated my address in the system. He mentioned it would take 3 to 5 business days. When I called back on Monday or Tuesday, a female representative verified my information and confirmed the address update. I requested to expedite a new card and update my email and phone number, which she did. However, there seems to be an issue with my account as there were concerns about mail interception in my neighborhood. I suspect that my information may have been compromised. Given recent personal challenges and the account lock, I urgently need to activate my card, update my user ID, and ensure all details on my account are secure. I have already filed a police report regarding identity theft concerns.

As a former BBVA customer, I faced issues accessing my data for two weeks, but recently met with a PNC branch representative. I hold power of attorney for my son who receives disability. It's crucial that no bank statements or checks are sent to his address. However, the rep made this process challenging. Despite updating the account with my son as the primary holder, a new account was created for me under Wallet spend. I accept this arrangement, but it's essential that bank mail isn't sent to my son and that his "write" capabilities are restricted to only allow deposits. I provided the POA documentation from the court, but the representative mentioned she couldn't make these changes without my son present. Therefore, I'm requesting a FLAG notification to adhere to these restrictions.

I am having trouble logging into my PNC online account with my BBVA credit card. I have tried clearing the cache and cookies on Firefox and Chrome, disabling all plugins/extensions, and entering my BBVA credentials repeatedly, but the page keeps refreshing and asking for login information. I even called Customer Service, but they directed me to visit a branch that is too far away to make it feasible.

My account has been frozen for nearly a month now, and I've visited the branch about 7 times in an effort to resolve this issue. I consider myself a victim in this situation. I've lost my job, wasted time and gas, and recently had a scary experience trying to reach PNC for the 8th time. I believe I deserve reimbursement for all the hardships I've faced. During the height of the pandemic, I was an essential worker always on the front lines, working hard to keep going. It's disheartening to have my money frozen, almost leading me to starvation. The bank teller I spoke to even heard my stomach growling, which was upsetting. My credit score has suffered due to the lack of funds to pay my credit card bills, which were canceled when my account became frozen. It's causing me to accumulate interest on borrowed money that I can't afford to repay. I am contemplating sharing my experience with the media to shed light on online banking and how customers can be treated. Despite multiple attempts to resolve this peacefully, I have faced challenges such as missed appointments and unproductive visits. As a long-time 15-year customer, I believe I deserve compensation for the risks and difficulties I've endured. I hope PNC will reach out to me soon to address this matter further.

I deposited a $[redacted] check on the 30th, and it cleared the next day. I transferred the funds to another account and then forwarded the money, keeping my fee. This is part of how I earn a living, assisting those without bank accounts. I never encountered issues with BBVA. However, 4 days later, my account is unexpectedly in the negative by $[redacted]. I suspect it's related to that check due to the amount. I'm perplexed as to why this occurred. Although feeling unwell, I can't visit the branch to inquire. I'm puzzled why the funds cleared promptly but were reversed after 4 days. It crossed my mind that the original check owner might have attempted to cash or deposit it themselves prior to giving it to me. This has never happened before, even with checks processed by BBVA. The only change in my routine is the shift from BBVA to PNC. I've had to visit PNC Bank once already, as they recently opened this branch, and this is now my second issue. If my concern isn't addressed swiftly, I am considering closing my account with PNC.

I had a savings account with your branch in Washington DC located at [redacted] Wisconsin Ave., which closed in August [redacted]. I never received the closure notification letter. I learned about the closure in October [redacted] when I checked my $[redacted].00 balance. I contacted my branch from France where I live. The bank transferred my funds to Virginia since my US address was in Arlington ([redacted] Colonial Terrace, Arlington, VA 22[redacted]). The branch informed me to call 1-[redacted] for more information. Unfortunately, the number was unreachable from outside the US. I tried contacting them again, but the email address provided was not working. I seek advice on how to recover my $[redacted].00. Thank you. Marianne Graciela L.

I am currently attempting to cancel my deceased husband's home equity line of credit. Today, I made three calls to the customer service line. During the first call, I lacked the user ID required to proceed. The second call ended abruptly, and on the third attempt, the hold music ceased abruptly, only to be replaced by a continuous ringing tone. After waiting for 30 minutes, I abandoned the call. Visiting the local branch, I was informed that the account is due for renewal in November but can be left to expire since I have no intention of renewing it. Recently, new bank cards were sent for both myself and my late spouse. Despite multiple attempts to contact PNC for cancellation, I faced the same interminable hold times. Today, I received separate letters containing PIN numbers for each of us. Can someone guide me on how to connect with a representative who can assist in closing the account? The bank card was never utilized and is not needed.

On November 16, [redacted], I have been attempting to reach customer service since November 12, [redacted] regarding an unusual charge on my auto loan statement after being transferred from BBVA Bank to PNC Bank recently. My first invoice from PNC Bank indicated a higher amount due compared to previous payments when the auto loan was with BBVA Bank, where automatic payments were set up. I am concerned about the fees charged by PNC Bank and need clarity on whether they will honor the automatic payment arrangement from BBVA Bank. Each time I call, I endure a 10-minute hold before being informed that customer service is unavailable. This lack of live support for inquiries is frustrating as multiple attempts yielded no solutions after three consecutive days of calling. I seek prompt and clear answers to my inquiries today.

Since BBVA Compass was acquired by PNC, my banking experience has turned into a nightmare. Despite having a substantial amount of funds in my PNC accounts, I am now being charged ATM fees at machines I have used for over 25 years without reimbursement as I had been with BBVA. These unexpected charges, coupled with broker fees, are making me pay more than I did with BBVA Compass. I believe this situation must be rectified promptly as I should not be incurring any additional banking fees given my account balance. Many others seem to share my frustrations based on reviews I have read online. It is difficult for me to address these issues promptly as I work graveyard shifts and struggle to find time to visit a branch or make lengthy phone calls during the day. A more efficient communication method, such as email, would greatly improve customer satisfaction and resolve these ongoing problems effectively.

I bought a $[redacted].99 item on July 26, [redacted]. The merchant assured me through email and text that my order was delayed due to high volume and COVID impacts. However, as of November 29, I haven't received updates. I contacted PNC to dispute the charge yesterday at 3 pm. This is my first time encountering this issue, and due to a busy schedule, I couldn't address it sooner. Despite trying to reach PNC three times in the last day, I've been stuck on hold. I seek advice on resolving this matter as the merchant is unresponsive on all platforms. I hope for guidance to secure a refund. I appreciate your attention to this matter.

I have been trying to reach PNC customer service for over two weeks now. I have been on hold for two hours and I'm about to hang up. I spoke to two managers who opened tickets for me. I sent my first car payment check, which was deposited but did not post to my car account, although the money was deducted from my account. I provided the managers with a copy of the check, showing the account where it was deposited. Despite this, my car account shows as past due. I work in bank compliance, so I understand procedures. This error was on PNC's end and needs to be fixed. I am hoping someone can call me to provide help or answers. The level of customer service from PNC has been disappointing. I hope the situation improves soon, but I am not very confident.

I recently had my mortgage transferred from Bbva to PNC. Unfortunately, the auto pay and auto transfer for my mortgage did not transition smoothly, leading to multiple issues. I have spent about five hours on the phone with PNC representatives trying to resolve the problem. During the latest call, we decided to close my PNC checking account and switch to mailing a check for the mortgage monthly. I was instructed to clear the account to a zero balance before closing it. Despite doing so, I am now receiving emails threatening overdraft fees. I have been attempting to contact PNC but have been unsuccessful in reaching them. I waited on hold for over an hour yesterday. My main goal is to close the PNC checking account. Thank you for your assistance.

Dear Forum Members, While on an extended trip to Iraq, I have encountered difficulties accessing my PNC online banking services both through the app and the website from this location. I am seeking guidance on how to remedy this situation, as I will be returning frequently for work and need a reliable method to check my account details. Additionally, I am in need of an international phone number that is functional in Iraq for future use while traveling. Furthermore, I will soon be visiting Vienna, Austria, and would like to inquire whether I will be able to access my online banking information through the app while there. Thank you all for your assistance and insight. Warm regards, John M.

I used the automated system but encountered two debits I didn't recognize. Despite the initial 20-minute wait time alert, I patiently stayed on hold for 43 minutes with no resolution. This level of service is unacceptable and needs improvement. I prefer not to use online banking, my 98-year-old dad, a loyal customer, is hesitant to use it as well. It's important to provide better support for customers who are not tech-savvy. Many longstanding customers, like us, rely on traditional customer service. Thank you, Camiile.

Hello Enrique, I visited Princeton University in [redacted] and had a PNC bank account with the user ID: [redacted]67. I would like to know if it's still possible for me to use this account for money transfers. If so, how can I access this account without a valid PIN? Currently, I am trying to access it from Istanbul, Turkey, but I'm having trouble remembering my password. I would greatly appreciate any assistance you can provide on this matter. Thank you, Karolin Firtana Elcomert

I used the PNC ATM at Sheets in South Boston, Virginia yesterday and did not receive the $10 I requested, although it was deducted from my card. The cashier provided a number (1-[redacted]) to call for assistance. Despite being on hold for an hour, I was unable to resolve the issue due to an appointment. After calling back and being transferred to the wrong area once, I was disconnected when I selected an incorrect option. Upon reaching a representative today, I was advised to contact the card provider. When I requested to speak to a supervisor, I was directed back to the card provider. Despite my efforts, the issue remains unresolved, and I am concerned about others facing the same problem. I hope for a prompt resolution.

I received a call from PNC regarding my recent auto refinance with them. The email mentioned they were facing difficulties in obtaining the title from Honda/Acura. When I questioned why I had to contact Honda, I was informed that customers are asked to intervene when titles are not received. I called Honda and confirmed they sent the title on December 1st. Despite the delay due to the holiday season, the title is on its way. However, when I tried calling PNC back, I was put on hold and eventually disconnected. I find this unprofessional and believe the bank could have easily obtained the same information. I am disappointed in how this situation was handled and I am reconsidering my banking choice. I hope to hear back from PNC regarding this matter. I have not informed PNC that the title is in the mail, as you can handle that communication.

I used to bank with BBVA, and it's been extremely frustrating as my account, ending in xxxx, is frozen. Despite speaking to several representatives who claim they've fixed the issue, it remains unresolved. I've wasted so much time on hold and still no progress. How can I escalate this matter and actually get it resolved? I've tried numerous phone numbers to no avail. I need real assistance from a live person to avoid closing my account and switching banks. The messaging service isn't functional either, leading me to three months without any banking services. Can someone please take ownership and assist me promptly?