PNC Bank Customer Service Issues

Hello, I am Peter Moser currently residing in Germany. My checking and savings accounts are held at your bank in Elkton, MD. I had designated my friend, Scott Sturtz, to manage my accounts before relocating to Germany. I am unsure of the process to remove him from the accounts as I am no longer living in the States. Could you please advise on the necessary forms required? Additionally, I would like to request a bank check of $10,[redacted] to be sent to me. It is essential to keep the account active as my UPS retirement funds are deposited into it monthly. Furthermore, I would like to inquire about the procedures my sister would need to follow to close the account in the event of my demise. Kindly provide any relevant forms in advance to facilitate this process as her English proficiency is limited. Thank you in advance for your assistance. Sincerely, Peter Moser

I have encountered a problem with my investment advisor's responsiveness, which has been an ongoing issue for almost a year now. This has led me to make the decision to not continue using PNC for any future services. I have been dealing with inherited IRA accounts from my late mother, and since last August, the advisor failed to set them up. Despite me documenting all interactions and events, I am still left with one account pending. After sending emails on 6/28 and 7/7, I only received a response from the advisor on 7/9, nearly two weeks later, informing me that the setup might happen the following week. Expressing my dissatisfaction, I escalated the matter to his manager on 7/12, but unfortunately, I have not received any further responses. Recently, I received a FedEx package without prior notice or instructions, although I was able to retrieve it due to my recent change of address. As I await resolution, I have taken the step of filing a complaint with FNRA. Despite notifying the advisor and manager about this action, there has been no response so far from either party.

Subject: Loan Inquiry - Refinance Query Regarding Escrow Shortage Hello, I recently received our mortgage statement and noticed an issue regarding an escrow shortage, requiring an additional $[redacted] per month. We attempted to resolve this over the phone, but unfortunately, the representative could not assist us and promised a callback that never materialized. Our upcoming payment is scheduled for the 1st, and I am eager to address this matter promptly. Enclosed is our statement for reference. The sudden appearance of this escrow shortage raises concerns, especially considering our continued payment history post-refinancing. I am reaching out via email in the hopes of finding resolution for this unexpected development. Could you kindly review our case and provide clarification at your earliest convenience? Thank you for your prompt attention to this issue.

Subject: Inquiry About Escrow Issue - Loan Number [redacted] Good morning, I recently reviewed my mortgage statement and noticed an $[redacted] increase to cover an escrow error. Despite contacting customer service, the issue remains unresolved. I am reaching out for assistance, as our upcoming payment on the 1st approaches. Attached is our statement, highlighting an unexpected escrow shortage. This situation is concerning, especially considering our loan history. After refinancing previously, there should not be such sudden discrepancies being brought to our attention now. We meticulously handled payments during the refinancing, and unexpected surprises like this are puzzling. Kindly address this matter promptly. I look forward to your prompt response and resolution. Thank you.

I am unable to access my account, despite attempting to register again unsuccessfully. Each time I seek assistance through chat, I am redirected to a new chat session, creating a cycle of frustration. Although I am willing to pay the initial $1 fee for support, I am distressed to discover there is a monthly charge of $46 attached to the service. I have only $26 in my account until Wednesday, making the immediate withdrawal unfeasible. Given my age, health condition, and financial circumstances on disability income, the cost for resolving this issue seems exorbitant. I do not wish to continue with this service and would like clarification on my account status.

I'm experiencing issues with the delay in my bank account statement. Yesterday, I noticed my account balance was $[redacted]. I then made purchases at Racetrack for $20.30 for gas and at Dollar General for $70 on school supplies for my kids. Although there were sufficient funds to cover these transactions as my card went through without a problem, today the $[redacted] is completely missing from my statement, and I received a $36 overdraft fee. Even my fiance, who shares the account, made purchases later on, but the total did not add up to $[redacted]. I contacted customer service to request a reimbursement considering the situation. Additionally, today being Friday, my fiancé's paycheck was deposited, but the money is not reflecting in the account's statement. This situation is causing confusion and concern as I am unsure of the accurate available funds.

I have been attempting to obtain details about a savings account from a previous bank, Bloomington Federal. The account, 01-[redacted]-01, was last active in [redacted]. I have waited on the customer service line twice for 25 minutes each time. On one occasion, I received a number to call, which I wrote as [redacted], but it seems not to be the correct account number. The second time, after a 10-minute hold, the consultant said they would get back to me, but it has been a week without any response. I wish to know if the money in the account is still accessible or if the account has been closed. I possess the passbook. Thank you for your attention.

I have been trying to obtain information about a savings account from a previous bank, Bloomington Federal. The account number **-*****-** was last used in ****. I have waited on hold with your customer service line twice for ** minutes each time. During one call, I was given a number *** *** **** to contact, which turned out not to be a valid account number. The second time, after ** minutes on hold, the representative said they would call me back, but a week has passed with no response. I have the passbook and am wondering if the money in the account is still accessible or if the account has been closed. Thank you for your help.

Hello, I spoke with a Customer Service representative in SC regarding my cousin, Wendy Carlene Morgan's passing on August 13, [redacted], in Washington, DC. She banked with PNC and likely had automatic rent payments due to memory loss. Her remains are at JB Jenkins Funeral Home in Hyattsville, MD, awaiting cremation. I am awaiting her Death Certificate. Due to her dementia, I am unsure if she had a Will or Insurance. Her account will remain untouched until the Death Certificate is presented. I want to officially state her passing on 8/13/[redacted]. She was unmarried, childless, and had no siblings. I will obtain the Death Certificate from the funeral home once they collect the necessary paperwork from the hospital and offices in DC. Please feel free to reach out if there are any queries. Thank you. Best, Beverly McCain [redacted] Colby Ct. Myrtle Beach, SC [redacted] [redacted]

I visited the PNC bank today to check on my deposit, but I couldn't get any assistance. My debit card isn't working, and the staff at the Jackson NJ branch were unhelpful. It seems like they deliberately caused issues with my deposit. I'm planning to speak to a manager about this situation. I believe the manager interfered with my deposit intentionally. I will be taking legal action regarding this matter. The last time I interacted with him, he was extremely rude and unprofessional. I hope to get this matter resolved soon.

Hello, I recently transferred money from a Croatian bank account (PBZ) to a PNC account using the Revolut app. Unfortunately, I have learned that it may take up to 5 business days for the funds to reach the PNC account. This is urgent for me as I need to pay my tuition at Penn State University in State College. After researching on the Revolut website, I discovered the option to provide the Transfer Confirmation related to the transfer within the app to help speed up the process. I am unable to do this through the contact form and would like to provide these confirmations via email to expedite the transaction. To give you a preview, here are some details copied from the confirmation: Amount: $2,[redacted] Reference: Revolut External reference: [redacted]-SFC7FN251 I can share more pertinent information once we establish contact via email. Thank you.

I received an email from PNC Bank mentioning that someone incorrectly answered my security questions for my Zelle account. Soon after, I discovered that my bank account seemed to have vanished when I tried to log in again. This is distressing as I intended to rectify my $86 overdrawn balance and deposit funds. Despite having my debit card, my account appears to be gone. This situation is worrisome, and I am unsure how to proceed since I require an active bank account.

I need to close a dormant account previously with BBVA in Green Valley, Arizona. The account will not be going through probate court according to Arizona law, so I, as the beneficiary, must fill out an Affidavit of Attorney In Fact and submit it along with the death certificates. Despite multiple attempts to seek assistance by calling the helpline, I was unsuccessful as the operators struggled with English proficiency. I prefer not to involve an attorney due to the small sum involved but also want to ensure the money is not lost during the closure process. I kindly request someone from the Legal Department to email me the necessary Affidavit of Attorney In Fact so I can finalize the closure of my late mother's account.

I've been trying to get PNC to sign off on a title elimination for a manufactured home that has been sold. Numerous reps have given conflicting instructions, but the title elimination was requested through a judgment in [redacted] with no action from PNC yet. This step is crucial to finalize the property sale and pay off PNC. I don't understand why they can't complete this process despite the declaratory judgment advising them to do so. The attached judgment requests completion and return of the Title Elimination paperwork to proceed. It is necessary for both us and the owner to move forward with the sale. Your signatures are needed in section 6 of the Manufactured Home Application Title Elimination paperwork. Once reviewed, signed, and returned via UPS, we can proceed with the application to close the sale smoothly.

I had trouble accessing my account through the ATM after the banking center closed early without notice. Despite being initially told the transaction was invalid, when I visited the bank, I found people outside directing me to call a phone number provided by your employee, which confirmed the availability of funds. However, when I tried to pay bills over the phone, I was informed the funds were not accessible. After a lengthy hold, Allen assured me the funds should be there but never received confirmation from his manager. BBVA then confirmed the funds were indeed available. It's frustrating that the issue cannot be resolved until the 12th, which means several days without access to my own money. This situation is completely unacceptable. I seek a prompt resolution to this matter. Thank you.

On September 28th, my PNC account was suddenly frozen, without any prior notice from the previous BBVA bank. Whenever I tried to inquire about the situation, I was directed to the fraud department and kept on hold for an excessive amount of time only to be disconnected. A friend had sent me $20,[redacted] for taxes in Singapore for my husband, which was intended to allow him to return home. However, when we tried to process two transactions with Gemini to Singapore, they were flagged for review for potential fraud. Despite attempting two additional transactions, they were also unsuccessful. With both my parents dealing with cancer, my mom in heart failure, and my dad in end-stage renal failure, I urgently need my husband by my side. The lack of communication and understanding from the banks has been overwhelming. I wish to have all my funds wired back to my alternate bank and to close my PNC account. I regret ever being associated with BBVA. Sincerely, Lora C.

I have been a customer of PNC for 20 years and have a significant sum of money across my accounts. Since the BVAA acquisition, I have been locked out of online banking since Oct. 13, [redacted]. I have attempted to resolve this by trying various web browsers and spending a total of 1 1/2 hours on hold with your [redacted] number and talking to customer service. I rely on computer-based online banking and am dissatisfied with being forced into mobile banking. I am disappointed with PNC's handling of this situation and expect a prompt resolution to restore my online banking access today, Oct. 13, [redacted]. Sincerely, Suzanne S. [redacted]

I have encountered an issue with Budget Car Rental overcharging me on my card, leading to an overdraft of $[redacted]. While they refunded $[redacted], the excess charges remain. I explicitly requested no overdrafts on my account, which Budget violated. Despite the overdraft block, additional charges went through, contrary to the agreement. The overdraft fees should have been waived as per reference numbers [redacted]41 and [redacted]55. Even after crediting $[redacted], Budget has not rectified the full week's rental charge error. I urge for the removal of these charges, reinstatement of the overdraft block, and resolution before further actions are taken.

I was a customer of BBVA, which recently transitioned to PNC. Despite them claiming to have sent out information via mail, I never received it. My account number, routing number, and debit card number have all been changed without me knowing. There have been disputes with Walmart, and despite trying to dispute charges with BBVA since October 1st, nothing has been resolved. I cannot see my account activity beyond the first page since the transition, which makes it impossible for me to dispute charges online. Contacting the dispute department via phone has been extremely frustrating as the wait times are long, and the department was closed during my previous attempt. It's been challenging to access my account, especially since I need to dispute charges, pay rent, and use my checks with the new routing number and account. This situation has left me feeling lost and unsure of what steps to take next.

I am facing issues with my BLUE BBVA DEBIT CARD which was supposed to be expedited and arrive at the branch in two days, but it took two weeks to reach me. Additionally, my new PNC card indicated as LOST after activation, yet I had it in my possession. Despite efforts to resolve these problems, two separate expedited FED EX cards were sent to the incorrect Post Office Box. I have experienced dropped calls after long waits, contributing to my frustration. Communication with individuals at what used to be BBVA BANK has become difficult. These ongoing problems are exasperating and I am extremely disappointed with the service I have received.