PNC Bank Customer Service Issues

I used to be a BBVA customer, and I am facing an urgent problem with my account. It has been frozen, preventing me from transferring money. Despite contacting multiple representatives who claimed to fix the issue, it remains unresolved. I am frustrated by the long delay and the lack of progress in resolving this. I have spent significant time on hold waiting for assistance. I have exhausted all the phone numbers I have been given. I am considering closing my account if I cannot receive the necessary support. Furthermore, the message service is not functioning, making it impossible to communicate my concerns. I have been unable to access my account for three months now. I urgently need dedicated assistance to address this issue.

My father, at 88 years old, requires assistance with his RMDs for his AMCO retirement plan with PNC. Despite multiple attempts, neither I nor my mother have been able to reach anyone over the phone or through online enrollment due to system limitations. The account number in question is [redacted]. I am prepared to provide additional verification details. It is unfair for us to face financial penalties under these circumstances. Thank you for your attention to this matter.

Since November 15, I've been eagerly waiting for a call back from the Retail Support department. On that day, I spoke to Melissa Staken regarding the whereabouts of my transferred funds totaling $4,[redacted].74. These funds were electronically sent from my First American Bank account to my Virtual Wallet Account on 10/28/21. I provided Melissa with proof of transfer documents, including confirmation and tracking, via email on 11/15/21. Despite her assurance to get back to me as soon as possible, I have not received any follow-up. I have left three detailed voice messages, but no one has responded. Upon checking my PNC Virtual Wallet account, I noticed that the balance remains unchanged. This ongoing situation has left me feeling extremely frustrated.

Hello, my name is Sonia M. Cordova. I am seeking assistance to open a checking account at a bank as I am tired of using prepaid cards and want to set up direct deposit for an upcoming job. Unfortunately, I currently don't have my ID as it got lost, but I have a picture of it on my laptop. A friend advised me to open an account so I could receive funds for an urgent matter. I understand the importance of this sensitive information, but I am willing to provide additional details to facilitate the process. I hope for a positive outcome and prompt response. Thank you for your help. Sonia M. Cordova [redacted] Flamingo Way Sacramento, CA [redacted] 08-16-81 Last four: [redacted] I can provide further details upon request.

I'm experiencing an issue with a Zelle transfer. As a new customer who recently switched over from BBVA Compass, I haven't received any notification or card in the mail yet. Last night, I contacted customer service, and they assisted me in setting up my online banking. I urgently need to transfer funds using Zelle, but I don't have an ATM PIN as I haven't received my card. After being on the phone for 55 minutes, I was disconnected while waiting on hold after being transferred to the Zelle team.

BBVA resolved a fraud claim from a few months back by crediting the money back to me. However, upon PNC's takeover, they decided not to cover me. Unfortunately, they withdrew all the funds from my account without prior communication, leaving me with a negative balance. They only informed me afterwards. I have been attempting to contact the bank to dispute this matter, but I have not received any response yet.

Hello, I am currently experiencing some difficulty arranging online banking after BBVA Compass transitioned to PNC. I was advised it would take three days, however, it has passed, and I am still unable to sign up. Please contact me at [redacted] or email me at [redacted] once the issue is resolved so I can proceed with the signup process. I also need to access VENMO, but this problem is hindering me. Thank you, Stephen Budd from Tucson, AZ.

Hello, I am a customer at your bank and unfortunately, my car was repossessed recently due to missed payments. I am looking to retrieve it from the lot but I was not informed about its exact location. Could you please provide me with the name of the primary vehicle repossession company you collaborate with in Tampa? This information would greatly help me in the process of recovering my car. Thank you.

My account got closed due to what they call improper use. They said they mailed me a check. I have been out of the US since this happened and have not received it. I called PNC customer service about three months back and they told me my wife couldn't deposit the check into another bank account. Due to the pandemic, I don't have any immediate plans to return to the US. I'm just wondering how long I have to cash the check.

Trying to speak to a person is extremely challenging and frustrating. I am unable to access my Online Banking Account due to my voice banking being suspended. It would be appreciated if I could receive clarification on the reason for this. My account number is [redacted]. The long wait times, such as being kept on hold for 20 minutes, are unacceptable. Please consider hiring more staff to improve customer service given the significant revenue your company generates annually.

I have a negative balance in my account due to a recent write-off charge. Unfortunately, I have been unable to use my account properly since August as I have not received a new card. It seems someone has hacked into my account, spending a large portion of my funds and creating multiple disputes that have worsened my financial situation. I am struggling to resolve this issue and would appreciate assistance.

I am having trouble logging into my account. Normally, I can sign in without any issues, but now I'm being directed to a page that asks me to verify my identity and choose to receive a passcode via text or phone call. I prefer to receive the passcode via text, but I can't seem to uncheck the phone option. When I click to send the passcode, I receive a passcode number from a robotic female voice. However, I'm hesitant to use it because my phone displays a SCAM alert. I have been using the same iPad, ID, and password for years, but suddenly nothing is being recognized. I have been attempting to access my account for two days now.

This is my second attempt to contact you regarding an issue with mailings addressed to a previous owner of our property. Our records show we've owned this property since [redacted]. The mail is related to a UKYUTMA account, presumably for his granddaughter, Callie Denton. The intended recipient, James Carman, now resides at [redacted] Oak Bluff Ct., Louisville, KY [redacted]. I appreciate your attention to this matter as this will be the final time I provide this information.

I signed up for a checking account with direct deposit online on December 6, [redacted]. Even though I was waiting for my ATM card, I became anxious as it had been nearly a week without receiving it. I visited a PNC branch to address the issue, but the banker assisting me failed to mention a current promotion. This has caused me anxiety again, as I am unsure if I will receive the promotional funds, which could be $50, $[redacted], or $[redacted]. I believe I am eligible for the $[redacted] promotion, as I have a direct deposit of $[redacted] monthly. Can anyone advise me on what steps I should take next?

My checking account was mistakenly charged $[redacted].75 on 12/18/21. The merchant reversed the charge the same day, but PNC incorrectly let it go through. Since 12/20, I have been trying to dispute this with PNC, but have faced long wait times and unhelpful staff. I was told the dispute was incorrectly filed and can't get a manager to assist. I just want my money back in my account. - C. R.

I spoke with a representative this morning regarding unauthorized Apple.com shares that were posted to my account on Christmas Day. The representative assured me that the pending charges would be resolved. However, a $10 charge from Apple remains on my account. Upon further inspection, I also discovered a $14 charge from Amazon made a few days prior without my authorization. Once these charges are resolved, I will need to obtain a new bank card to prevent further issues with my account.

I had a BBVA account that I tried to close. After PNC acquired BBVA, I keep receiving notifications from various vendors that my BBVA account is still active. I want to verify with someone that the account has been closed. I've been on hold for quite some time, which is understandable during the holidays. I would be grateful for a prompt follow-up. Matt

I had a vehicle loan with PNC that went into collateral default repossession; however, I brought the payments current and sold the vehicle to a Nissan dealership. I am trying to determine when PNC will send the dealership the lien release title. Despite multiple calls, I have not received a clear answer and have been told they cannot assist me. My name is Julio Fortiz with SSN ending in [redacted], and you can reach me at [redacted] or via email at [redacted] Your help in finding out when the lien release will be sent to the dealership would be greatly appreciated. Thank you. JFortiz

My name is Mary Kay Spolar. I have a remaining balance that I believe I do not owe. My interactions with Asia Harris were unpleasant as she was very rude. I have always been timely with payments, and it is frustrating that my husband and I were sent to a collection agency. The total due is approximately $[redacted].25. Our social security numbers are [redacted]-56-[redacted] and [redacted]-52-[redacted]. We have filed a complaint with the BBB. Asia was supposed to contact us weeks ago but has been calling late at night. I hope to receive a response to address this issue promptly. We are unhappy with the bank's handling of the situation, and we seek resolution.

I am currently residing in the Philippines, and my grandfather's trust, the Carroll D Kennedy Irrevocable Trust, is being terminated following my mother's passing. The termination process is being handled by Julies Brandstetter. In June [redacted], I received the required paperwork to receive my portion of the trust, which I completed and returned in August. Despite sending the paperwork to Alecia Kumar, Julie has not been forthcoming with information about the termination progress, failing to respond to my emails. This lack of communication is unprofessional and reflects poorly on PNC Bank. I am quite frustrated with the lack of transparency in this process and would not recommend PNC Bank's services. Julie Brandstetter, despite being an Assistant Vice President, is not meeting the expected communication standards for her role at the bank. I am eager to receive updates on the termination status and anticipate the transfer of assets to my brokerage account.