PLDT Customer Service Issues

I am looking to upgrade my internet to Home Fibr Plan [redacted] with 50mbps. The technician who checked the posts nearby mentioned that there are no available boxes for me to apply for this plan. I have been a DSL subscriber since [redacted] and I am eager to upgrade to Fibr Plan [redacted]. My address is 55 Saturn Street, Brgy San Isidro, Tancinco Subdivision, Taytay, Rizal. I applied for this plan back in August [redacted]. I am wondering when the necessary installations will be made so that I can proceed with upgrading my plan.

I applied for the PLDT Fibr Plan [redacted] on December 1, [redacted]. The installation was done on December 5, [redacted]. They mentioned it would be activated in 2 days, but it's still not working. Despite weekly follow-ups, no action has been taken. The installer is not responsive, and PLDT Baliuag doesn't have our account details. Without our account number, we can't contact PLDT through other means, as it's always requested first. I want to know how we can prompt PLDT to activate our account, especially since even the branch where we applied has no record of our account. The account is under my mother's name, J.P. SUMAWAY.

It's been over a month since I requested to open LAN 2 and LAN 3 of the modem as we availed the deco mesh. We haven't been able to use it since it arrived. Upon checking the billing statement, we need to start paying soon. The two LANs still remain closed. Calling customer support for updates has been unhelpful. Only a voice automated system responds to my inquiries. I believe I need to speak with a live customer support agent for assistance. I require an update on the repair or else I will return the deco mesh. It's crucial that the requested issue gets resolved promptly, given that your company promoted this offer.

Dear Community, On December 24, [redacted], a team from PLDT Fibr arrived to install my Fibr Plus Plan [redacted], but unfortunately, the box they brought did not match the plan I had applied for. They assured me they would correct the mistake and return on the 25th for installation, but no one has shown up so far. I kindly request prompt assistance regarding this matter as I require a stable internet connection for working from home. Thank you, Renante C.

On December 21, our fiber optic connector got damaged. A technician came on December 23 to fix it. He mentioned that it was repaired, but we still have no internet connection. Until now, there hasn't been any dispatched team to repair the connection on the post. The technician said he would report our situation to the contractors, but there has been no progress! We work from home, relying heavily on your service. We consistently pay on time, but your service is extremely slow.

Dear Sirs, I hope this message finds you well. My name is Maribeth Medina, and my account number is [redacted] ([redacted]7). I am currently experiencing issues with my phone line, as it has been consistently busy for the past few days. Unfortunately, this has also affected my internet connection, which is crucial for staying in touch with my loved ones. Recently, when trying to call my mother on Christmas Day, I was directed to voicemail, resulting in deductions from my international calling balance. This has been a recurring problem especially when calling my landline. I am uncertain as to the cause of these issues, as I have not activated any additional features aside from my essential Wi-Fi connection. Could there possibly be a party line or any other factor at play here? I kindly request your assistance in resolving this matter and deactivating any unwanted settings. Furthermore, I would appreciate guidance on changing my Wi-Fi username and password. I have not altered the original credentials, yet it seems they have been changed without my consent and made public for quite some time. I eagerly await your prompt response and thank you for your attention to this matter. Warm regards, Maribeth

We were informed by the service technician to check our telephone line and internet connection back in November in order to upgrade our plan. Despite paying our bill for December, we have been experiencing ongoing issues with no dial tone and intermittent internet connection for months. After filing for an upgrade on 12/3/[redacted], we were told by PLDT on 12/6/[redacted] that our payment for December was required, even though we have had no service. On 12/12/[redacted], we were informed that our plan to upgrade to Fibr Plus Plan [redacted] up to [redacted] mbps was being processed. However, on 12/17/[redacted], we were notified that our request was pending due to high demand in our area. Despite being loyal customers who have been paying diligently, we were asked to reapply after being told the facilities in our area were insufficient to accommodate our request. This is frustrating when we see new installations in our vicinity. We seek a resolution to our prolonged connectivity issues.

I am disappointed with the customer service at PLDT Laoag. Last November 19, [redacted], I inquired about relocating my plan. Despite providing precise information about our new location, I was assured that the connection was possible. After discontinuing my plan, PLDT workers visited on December 13, [redacted], only to say that a connection was not possible, and additional fees were required. When I raised this issue with the same customer service rep on December 14, [redacted], they admitted the mistake. The lack of proper assistance, misleading information, and extra charges have left me frustrated. I hope for a clearer explanation and a waiver of the reconnection fee due to the misinformation provided. Despite the setbacks, I wish to continue with PLDT due to their satisfactory service. I seek updates on the actions taken and the status of my reconnection request made on December 14, [redacted]. Thank you.

Does PLDT have a raffle for an iPhone 12 after completing a survey? Their website states that all new customers are entered into a prize draw for the campaign product. If you win, they will contact you via email. Additionally, they offer a 4-day trial for a subscription service with a subsequent subscription fee of $9.99 every 14 days automatically charged to your credit card. You can cancel within 4 days if you are not satisfied. The subscription renews every 14 days unless cancelled. The campaign ends on December 31, [redacted]. To participate without the trial, email [redacted]

A month ago, my Daughter In Law submitted a disconnection request for our PLDT DSL at the San Pedro Business Center due to slow internet. Despite being convinced by a PLDT Makati office Customer Service Agent to switch to a Fiber Plan offering 25 mbps at 75% off for 6 months, no installation has taken place after one month. Consequently, we continue to be billed for the DSL service we wanted to disconnect, and our internet remains slow. I am eager to have Fiber installed promptly to take advantage of the discount. The Customer Service Agent provided a contact number (0[redacted] [redacted]) for their supervisor, but the number is unresponsive. I would appreciate it if the Fiber installation can be expedited as promised. Thank you. Arturo Acoba Acct # : [redacted] Tel. # : 02 [redacted]3 Mobile # : [redacted]6 Email : alice_acoba @ yahoo.com

We had a negative experience with our two landline phones. Since March [redacted], one of the lines was not working. After multiple follow-ups, a lineman fixed it temporarily, but the next day both lines went dead. We reported it again but received no resolution. My husband visited the Jones Cebu office to get an eticket, which did not lead to any fixes. Despite continued e-billing, we have not had service yet have been billed over 10,[redacted] pesos. We find it unfair to pay for the service we have not received since March. Following advice to pay 50% and spread the balance over 6 months, we paid a visit to the Jones Office, paid, signed the restructured billing, and requested reconnection. Unfortunately, no progress has been made since. Can anyone assist us with this issue?

I need assistance with my internet connection issue. It has been three days without any internet service. Despite paying our bills on time, my connection has been down since last Thursday night. Repeated calls to customer service have only resulted in a repair request number being provided. While I called Customer Service at [redacted] yesterday, I am still awaiting updates and a visit from technicians to resolve the problem. It is crucial that this is fixed prior to Monday, January 25, when my online classes resume. Contact Information: Phone: 02 [redacted]4 Email: [redacted] Mobile: 0[redacted] I kindly request a swift resolution to this issue. Thank you for your prompt attention to this matter. Best regards, Kenneth Gamez

Hello, we are customers of PLDT with internet and landline service for about 3 years now. Unfortunately, our current DSL connection is no longer meeting our needs. We need to upgrade to FIBER for a more reliable service. The DSL is causing us frustration with its intermittent connection and low upload speed, which is crucial for my work-from-home job. Despite upgrading our service from [redacted] to [redacted], the desired higher upload speed of 5mbps is still not achievable. I have been reporting this issue since last year, and each time a technician contacts me, I am told that nothing can be done until fiber installation occurs. However, I can't afford to wait any longer as my job is in jeopardy. I lost a job last year due to a week-long internet service problem. Please address this matter urgently. Your prompt attention and response will be greatly appreciated.

Good morning, it has been nearly six months since we last had a dial tone. I have contacted customer service multiple times, and they have assured me it would be fixed within 24 hours, but I have yet to receive any updates from your end. After checking my account via the Facebook page and calling [redacted], I received a response stating that the account number and telephone number do not match in your records. It prompts me to re-enter the correct details from my Statement of Account. I am puzzled by this as I am consistently billed every month and make payments promptly. Please provide me with an update regarding the status of my account. Thank you.

I am currently in Korea, but back home in the Philippines, there seems to be an issue with our internet connection. Recently, PLDT changed our service from DSL to FIBR without my request, and now we are facing connectivity problems. Our account number is [redacted], and despite always paying on time ([redacted] pesos), the service has been poor. We did not need this upgrade, especially considering the ongoing issues and my father's frequent visits to your office due to our internet problems. With the current situation and my father's age, it's crucial for us to have a reliable internet connection, especially for video calls. Please address this issue promptly. Our address is [redacted] A Laurel St. Aniban Subd Aniban 1.

We signed up for your PLDT Fiber Plan [redacted] on January 21 because your agent said there would be free installation and only the monthly fee to pay. I was surprised to receive a message from PLDT stating that I already have a bill of [redacted].00. How is this possible when we only got connected on January 26? Here are my details: Account Name: J.J. Arbis, Account No.: [redacted], Contact No.: [redacted]6. Please address our issue promptly. If there are indeed installation and activation fees, we would like to cancel our plan as this was not the agreement with your agent. Thank you and we await your prompt response.

Hello, good evening! My name is Pamela Z. from Blk 12 Lot 25, Tanager Street, Avida Residences, Salawag, Dasmarinas. As the niece of Geoffrey Z., the owner, I have been authorized to address our concern. Our Telephone number is [redacted] and our account number is [redacted]. I have been trying to resolve our internet issue by contacting [redacted]. The agent mentioned that the outage progress is at 90%, making us hopeful for a soon-to-be-fixed connection. I am facing a specific issue with my new desktop's internet access. Despite upgrading our plan to 25 Mbps from 10 Mbps and trying different LAN cables, the problem persists. Websites like Facebook load quickly, but others such as Pinterest, Brightspace (vital for my online class), FileHippo, among others, show an error message "This site can't be reached." Even applications like Microsoft account, Steam, and online games struggle with the limited wifi access. The connection is slow, affecting multiple devices. We appreciate your attention to this matter. Thank you and have a great day/night!

Last month, I submitted a request to move my internet service just one floor up. An agent contacted me on Feb 1st, mentioning she would arrange the transfer and text me the job order number. Unfortunately, nothing has been done. Tomorrow is my last day at U3A; starting Feb 16, I will be at U4B. How can I resolve the issue with my PLDT internet? In the meantime, because of the delay, I signed up with Globe @home for the same speed (30MBPS). I applied last Wednesday, and within 2 days, my fiber/5G internet was up and running within an hour of installation. I still need my PLDT service to transfer to the new unit.

Our internet service has been extremely poor since before the pandemic. Despite paying our monthly bill, we decided to cancel our subscription in October [redacted]. We have called their hotline multiple times to report the issue, and each time, we were assured that technicians would come to address the problem. We even submitted a complaint letter to the PLDT office in Barangka, Mandaluyong, and kept a receiving copy as proof. Unfortunately, after months of frustration, our problem remains unresolved, bills are piling up, and we refuse to pay for a service we are not receiving. We are reaching out for assistance as PLDT's internet and customer service have been a major disappointment.

Hello, I am seeking the email address for the corporate office due to numerous ongoing problems with PLDT since December 13, [redacted]. Here are the issues: In December [redacted], a third-party technician indicated my area was fiber-ready, but when I requested migration, I was told it couldn't be done as the area was not yet ready. Despite creating service orders and repair tickets, my issues persisted until January 26, [redacted]. I faced challenges with billing due to migration delays and a job loss related to the poor service affecting my job interviews. Despite repeated service orders and adjustments, my connectivity issues remain unresolved, leaving me without a job and with upcoming job interviews affected. I urgently need assistance as I am currently without phone or internet service and have a crucial job interview scheduled. Any guidance or support would be greatly appreciated. Thank you.