Orbitz Customer Service Issues

RESERVATION NUMBER: LEZP7X During the booking process, we opted for the standard economy package, which encompassed meals, one checked bag, and one carry-on, as opposed to the basic economy that only included meals and a carry-on. The premium economy selection, on the other hand, offered additional perks such as two checked bags, meals, and seat choice. Our family of four selected the standard economy, even though it was $[redacted] more expensive than the basic option due to the inclusion of checked bags. Despite this, the information regarding the checked bags is missing from our booking. I kindly request a proof of payment displaying that the checked bags are indeed included to prevent any additional charges from the airline. While I have a screenshot confirming the checked bags for all travelers, I would prefer official documentation from Orbitz for verification purposes. Thank you for your assistance. Encarna

Subject: Disturbing Incident at Antica Monastera I need to share a troubling experience we had at Antica Monastera. Upon arrival, we encountered a man exhibiting erratic behavior, which made us feel very uncomfortable. During check-in, he acted bizarrely, insisting we pay more due to a booking error. Feeling unsafe, we tried to leave but found the front door locked, causing further distress. After a tense encounter with the man, we managed to exit but were followed and harassed by him and his wife in public. The situation escalated when the man tried to steal my phone, leading to a physical altercation. Thankfully, bystanders intervened, and the police were called. Despite receiving apologies and recovering our belongings, we are deeply shaken by this ordeal. We will report the incident to the police and need to cancel our reservation at Antica Monastera immediately. This experience was surreal and alarming, and I urge you to address this serious safety concern. Thank you for your attention and assistance in canceling our reservation promptly.

I recently made a reservation for 2 hotel rooms through Orbitz. Upon arrival at 1:00 am, I was shocked by the filthy conditions I found. The windows were dirty, the bed linens were unkempt, and the dresser in the room only had 1 drawer instead of the expected 4. The smell was unbearable, so much so that even my 9-year-old grandson noticed and asked to leave. The atmosphere was questionable with people loitering outside rooms late at night, and there seemed to be ongoing activities that made me uncomfortable. After sharing my concerns with the night staff, I decided not to stay there due to the uncleanliness and overall poor conditions. It felt unsafe, and the reviews and photos online did not accurately reflect the reality of the rooms. I encountered issues like missing blankets, bed bugs, roaches, and an overall lack of cleanliness. I strongly advise against staying at this hotel as it is unsuitable for decent and clean-minded individuals.

I recently rented a car through Orbitz from Enterprise. My itinerary number is [redacted][redacted], and the confirmation number is [redacted]. Yesterday, I had a 2pm pick-up time but was delayed. I informed the original Enterprise office, which closed at 2pm, and was directed to another location for a 2:30 pick-up. I made a new reservation directly with Enterprise, costing $[redacted].95, exceeding my Orbitz reservation. I'm seeking a refund for the Orbitz booking, plus a credit for the price difference. It appears to be an oversight by Orbitz to allow a 2pm pick-up when the office closes then. I'd appreciate your assistance. Thank you. - E.

My flight was cancelled, and none of the alternative flights worked, so I opted for a full refund. It has been more than a month since then, and I am still waiting for the refund. Re: [redacted][redacted] Booking ID: VAGCRZ Alaska Airlines has made changes to your upcoming trip due to a schedule change, causing your original flight option to become unavailable. We apologize for any inconvenience this may have caused. In addition to the revised option provided by the airline, we have researched other available choices for you. Please review the options below and respond via email with your preferred selection within the next 48 hours. It is crucial to choose an alternative promptly as they are subject to availability. Failure to confirm an option may result in denied boarding and disrupt your travel plans as your flight status is currently unconfirmed. City Codes: SAN - San Diego, CA SEA - Seattle Tacoma, WA BWI - Baltimore Washington, MD Option 1: 25th Nov - AS1139 - SAN SEA - 7:25 PM to 10:29 PM 26th Nov - AS1920 - SEA BWI - 7:55 AM to 3:59 PM Option 2: 26th Nov - AS2895 - SAN SEA - 5:10 PM to 8:20 PM 27th Nov - AS1920 - SEA BWI - 7:55 AM to 3:59 PM Option 3: You may request a full refund based on the airline's policy. If you select this option, you will need to rebook at the available current prices.

Hello, I made a reservation through Orbits for a rental from Zezgo Car Rentals on September 17, [redacted], for September 20 to September 23, [redacted]. My itinerary number is #[redacted][redacted]. Upon arrival on September 20, Zezgo tried to add expensive additional charges such as $[redacted] per day for 3rd party insurance, toll service at $69.99 per day, and $17.99 per day. Due to these unforeseen costs exceeding my budget, I had to cancel the rental. I was not informed of these high additional charges beforehand. I am requesting a refund for the rental payment and insurance transaction debited from my credit card. I appreciate your prompt attention to this matter. Thank you.

Itinerary [redacted][redacted]. I received an email from Orbitz informing me that my flight from Lugano to Zurich has been canceled. After contacting Orbitz and being informed there were no alternative flights, I reached out to Air Canada and Swiss Air. Unfortunately, I encountered difficulties with both airlines which has resulted in a significant inconvenience. We had not initially planned to go to Zurich and this situation has caused frustration. I am seeking compensation for the trouble that has been caused.

Hello, Greetings. I would like to inform you that I currently have two airline tickets booked under the name of Maria Alejandra Betancur Sanchez for a flight with Iberia on May 27, [redacted]: [redacted][redacted][redacted] (I kindly request the cancellation of the second ticket as it has the wrong name, alongside a refund in order to cover the payment for the ticket currently being charged by Iberia ([redacted][redacted]). Please note that when the airline ORBITZ corrected the name on the ticket, a new ticket was issued, resulting in me having two tickets - one paid on September 2, which is incorrect, and another generated on October 7, which is correct but includes an additional charge from Iberia. This means I am paying for two tickets for the same trip. I kindly request the refund for the ticket purchased on September 2 to cover the payment for the ticket generated on September 7. Thank you.

I mistakenly booked a flight for the wrong date, Thanksgiving, to visit family I haven't seen in years. 30 hours have passed since booking, and I discovered the error. One ticket isn't processed, meaning I may need to purchase a new ticket directly from the airline. Although no money has been deducted for the unprocessed ticket, the total amount for the booking has been charged. I'm not seeking a refund but assistance to correct the flight date and ensure all tickets are valid. It's essential to have confirmed seats, especially for my 3-year-old, for this family visit. Your help in resolving this matter is greatly appreciated.

I booked the flight from Genoa on December 20, [redacted], returning on January 1, [redacted], from Miami for myself, my wife, and my 2 daughters. I completed all the procedures and being a member of Orbitz. When I reached the payment, I paid for the tickets and insurance, but only the insurance was charged without issuing the tickets. I would like to know why the insurance was charged without the tickets being issued. I am requesting a refund or the issuance of the tickets. Thank you, P. Panucci.

I am looking to purchase a round trip ticket for my son in the Air Force to visit us in Florida, but encountered payment errors with my debit card. Despite being charged on my Discover card by Alaska Airlines and Expedia, no ticket was issued. The funds were recently released from my debit card, and I seek assistance to book the flight successfully. The account might be under Anthony E Hunter. [redacted].

I have a flight booked from Beirut to Paris on December 14th, but due to the current civil unrest, I decided to skip Beirut and came to Paris instead. I did not use the December 14th flight. Can the taxes be refunded for that flight so I can book a new flight to Paris from Beirut on March 30, [redacted]? Thank you. - Tarek A. N. Flight reference with AF is UUHV46. Tarek A. N. MD. TX.

Dear Customer Service, I am Taher and I recently made a reservation for 3 tickets for my family on Etihad Airways from Auckland, New Zealand to Cairo, Egypt with itinerary number [protected]. The flight was scheduled for today, December 8th. Unfortunately, upon check-in, we were informed that a transit visa was required since the flight connected through Sydney, Australia, even though it was just for a few hours. I had to purchase new one-way tickets for my wife and daughter for $[redacted] through your website, with itinerary number [protected], this time with Emirates. I am disappointed as I was not warned about this visa requirement when booking the initial tickets. It has cost me a significant amount of money due to this mistake. I have now applied for a transit visa for their return journey and would appreciate guidance on how to proceed. I look forward to your response in line with your company's values. Regards, Taher

Itinerary ([redacted][redacted]): I kindly request to adjust my booking dates to June 14-20, [redacted], instead of December. Hotel ANGELENO processed a charge of [redacted].36 USD on December 14 and 7.85 USD on December 15, which I hope can be applied to the June 14 stay. Being from Egypt, the amount charged is significant for me, especially during my stay in Saudi Arabia. I communicated directly with a hotel employee during the credit card authorization. I sincerely hope that this mistake does not result in additional charges. I selected your hotel over many others in California, representing a promotion for Saudi and Egyptian California enthusiasts. It is essential that my reservation is confirmed for June 14-21 as I have already made corresponding flight bookings. I trust that your decision will be fair, and I await your prompt response.

Hi Carol, I need your help with a booking for Mr. Donald Richards. I've arranged a round trip from Palm Springs, CA to San Francisco, CA. The booking details are as follows: Flight United [redacted] with Booking I.D. TOFS4J and Confirmation E45H2Z, and Flight Alaska [redacted] with Booking I.D. TOGEBY and Confirmation MPDYCH. Mr. Richards has a Known Traveler number #[redacted]68 and requires Wheel Chair Assistance from the ticket counter to the gate and then from the gate to baggage claim at both airports due to being a senior who cannot walk long distances. Additionally, he has a United Mileage Plus number WZK30811 but not one for Alaska. Your help with this would be greatly appreciated.

I recently booked a reservation for December 31, but unfortunately, there was a sudden death in my family. I wish to reschedule the reservation for a different date after handling all the funeral arrangements. At the moment, I do not have a specific date in mind. I have already been charged the fees for the reservation. Upon contacting the hotel, they advised me to reach out to the company through which I made the booking, as there are no refund options available. Thank you for your assistance.

Last week, I attempted to book a flight. After entering my credit card details, Orbitz displayed an error message instructing me to try again later. I did so, only to receive the same error message. Despite the lack of a confirmation email from Orbitz, my bank statement shows the transaction went through. I would appreciate it if someone could reach out to me regarding this matter. Thank you, Saumya

I am seeking assistance regarding a recent booking for my son and his mother, Chris Koecke and Lanette Koecke, traveling from 12-11-19 to 12-19-19 with itinerary number [redacted][redacted]. After missing their return flight from Las Palmas to Madrid due to a time difference issue, they were informed to purchase new tickets without being directed to the counter for clarification on the delay. Despite my previous contact with Orbitz, a refund was denied as they were marked as a "no show." Had they been instructed to visit the counter, they would have done so. Is there a possibility of securing at least a partial refund for this situation, as the return flight was booked through Orbitz? Your assistance in this matter would be greatly appreciated.

Hello, I am seeking assistance regarding a recent travel issue. Approximately a week ago, I contacted customer service regarding a flight, motel, and car rental reservation for my son and his mother, Chris and Lanette Koecke, from 12-11-19 to 12-19-19. The itinerary number is [redacted][redacted] and the phone number associated with the account is [redacted]. On their return flight from Las Palmas to Madrid, they missed the flight due to a time difference they were unaware of. Upon landing in Madrid, they were informed that their only option was to purchase new tickets. They were not instructed to explain the situation at the counter. When I reached out to Orbitz previously, the airline stated no refund could be provided as they were marked as a "no show." It seems they were not given the opportunity to rectify the situation. I am wondering if there is any possibility of receiving a partial refund. Any assistance on this matter would be greatly appreciated.

On January 1st, I traveled to Boston for scheduled surgeries at Beth Israel Deaconess hospital on January 3rd and 9th. Unfortunately, both surgeries were canceled on January 2nd, and I needed to urgently return home due to a medical issue. When I contacted Orbitz/American Airlines to change my flight, I was informed I needed to book a completely new one-way flight, costing over a thousand dollars, which was the same amount as my original round-trip tickets. I believe this situation was beyond my control, and I didn't modify my return date on a whim. Given the circumstances, I expected more flexibility and understanding in accommodating my situation.