OkCupid.com Customer Service Issues

Hello, I am unable to access my OkCupid account anymore. When I try to log in, it shows an "authentifizierungsfehler [redacted]" error. I am concerned that someone has accused me of something leading to my account being reported and deleted. However, I have not done anything wrong. All my pictures and the messages I sent were friendly, nice, and respectful. I have not violated any community rules or terms of use. Could you please review my account and reinstate it? Thank you, Michèle

Dear OkCupid Support, I am writing concerning a recent incident with my OkCupid account resulting in its ban. I wish to express my dismay as I believe I have not breached any rules. When I tried to log in from a different mobile device, I followed the security steps, but upon entering the verification code, my account was instantly banned without explanation. Having been a loyal user, I have always adhered to the platform's guidelines, fostering respectful interactions. I am eager for you to review my case, provide clarity on the ban, and possibly allow me to rectify any unintentional errors. I am dedicated to upholding OkCupid's standards and community policies. Despite this setback, I trust in your fairness and hope for a prompt resolution to restore my account. I seek your cooperation and understanding in this matter, willing to assist and provide any necessary information for clarification. Thank you for your attention and I look forward to a positive outcome. Sincerely, F.

Hello, I'm reaching out because my account on OkCupid seems to have been banned or deleted, and I now realize why. I made a joke advertisement to promote a political party and used a picture with just text, without showing my face. Could I please create a new account using the following number: [redacted][redacted]? I assure you that I will not repeat this action. It was in response to some unique political circumstances in my country, and my intention was not to cause any harm. I had planned to remove it within a day or two. I apologize for my actions and acknowledge that I now have a better understanding of your terms and conditions. Thank you.

Hello, this afternoon, when attempting to log into the app, I received a notification stating my account had been banned. After reviewing the community guidelines, I am confident that this ban is unwarranted as I have not engaged in any behavior that violates the guidelines. I do not endorse hate speech, engage in explicit conversations, or have explicit photos on my profile. I have only one profile, am of legal age, and have not impersonated anyone. I am confused by this situation and would appreciate it if you could investigate and resolve this issue. I enjoy using your app and hope to continue doing so. Thank you and have a lovely day!

I reached out to an individual named Martin on OKCupid, believing he lived in San Francisco. After a few conversations, his profile vanished, along with our messages. He then requested my phone number, and we have been exchanging numerous text messages. I suspect this is a scam due to receiving photos of someone else and a lavish house in Auckland, claimed to be in San Francisco. I fear Martin's profile was fake. Could you please investigate to confirm my suspicions? I worry he may target others on OKCupid under a different name in the future. Thank you. Regards, Denny C.

Hello, I have been unable to access my OkCupid account since this evening. I am new to the app and do not understand why I have been suspended. I hope I have not been hacked because I am unable to log back in with my credentials, even when using the "forgot password" feature. I have reviewed the terms of use to see if I may have done something to cause an account suspension, but I have not done anything to warrant this. Can you please provide clarity on the situation and at least reassure me whether or not my account has been hacked. Thank you in advance, Audran

Hello, unfortunately, my OkCupid account has been disabled without explanation. I am confused about the reasons for the suspension and believe it is not justified. Please review my case as I have not violated any policies or terms. I apologize if I unknowingly did something against your standards and assure you I will rectify it. I genuinely enjoy using your app to find meaningful connections. Kindly reconsider this decision as my profile was in compliance. Appreciate your attention to this matter. Warm regards, Diablo.

Hello. I currently have an account with OKC for which I paid for three months. My account was working fine until six days ago when it suddenly stopped functioning properly and requested additional information to log in. Despite receiving a code from OKC, I am unable to log in as it shows an error message. I have attempted to use my phone number - [redacted] - to no avail. I have tried multiple times without success. I am unsure which email address I used for this account. Thank you for looking into this matter.

When attempting to connect, I am asked to input my phone number, which I do. Afterward, I receive this notification: "This number is invalid or already in use. Please use a different number or log in to your account (Error code 6)." Clicking on the "log in to your account" link brings me back to the same page repeatedly. Can someone provide assistance? If my account needs to be deleted, I'm willing to create a new one. Thank you, Olivier

Dear GetHuman, I accidentally pressed "See who likes you" on the OkCupid App. Immediately, I was prompted to purchase a premium membership, which I don't want. Apparently, my fingerprint is linked to my payment system on my iPhone. When the purchase went through, my thumb was on the home button, inadvertently approving the payment. I realized this too late. I would appreciate a refund as I have no intention of using the premium features. I never had an interest in them to begin with. While I understand this is a lot to request, this was an accidental purchase and 60€ is not something I can afford at the moment. I hope for your understanding and assistance. I have faith in your commitment as OkCupid is known for being an inclusive app. Please accept my apologies for any inconvenience caused. Thank you, Malin

Hello, I encountered an issue with the app. I received notifications of likes and decided to subscribe to see them, hoping for potential matches. However, all the profiles that liked me were from overseas, contrary to my location filter, and lacked detailed information, appearing like bots or spam. Considering the exorbitant subscription fee, this experience was disappointing. I am requesting a refund due to these circumstances. Thank you.

I am inquiring about a recent charge on my credit card from your company. The transaction seems to be related to a website for casual hookups, which I did not authorize. I demand a refund and want to ensure that there are no future unauthorized charges on my account. The lack of clarity in the charge description is concerning, and I am prepared to seek legal advice if necessary. Please address this issue promptly and provide me with a clear explanation and contact information for your legal department.

Please refund the money deducted from my account without explanation. I find this situation outrageous and unacceptable. I have not been given any legitimate reasons for this deduction. It's essential that you resolve this issue promptly. I demand a refund immediately.

Hello! Last night, I tried to access my OkCupid account from my partner's cellphone. Since my old iPhone cannot install the app, I usually use the website on my computer. However, when I tried to log in with the verification code sent to my phone number, a message popped up stating my account had been banned. I wonder if this happened because I tried the code multiple times. I never meant to offend anyone on the app. I didn't engage in matches or chats, didn't post explicit photos, only sent some likes and introduction messages. I was just trying different ways to connect with people on the platform. I sincerely apologize if I unknowingly broke any rules. I hope to have my account reinstated soon. It's linked to the email provided below. Thank you for your assistance. Regards, Facu.

Hello, I was surprised when my account was suddenly terminated, and I'm unsure of the exact reason. I suspect some individuals may have reported me after I expressed my disapproval of them changing their location significantly. Although I conveyed my feelings on the matter, I did not resort to insults. Regrettably, my attempts to restore my account have been unsuccessful. The platform claims I breached community guidelines, but I disagree. Your assistance is greatly appreciated since I invested considerable effort in my profile over the years.

My account got suspended, and I'm not sure why. I've checked their policies, and I haven't broken any rules. I'm a legitimate user, I don't share inappropriate content, I don't engage in harassment, I don't have multiple accounts, and I'm above the minimum age requirement. I suspect someone might have reported me mistakenly or falsely. It feels unjust that my account was suspended without a clear cause.

I was using OkCupid when suddenly my account got suspended, and I'm unsure why. I haven't been sending many messages and have always been polite. I've been reflecting on this, but I can't figure out the reason. The only thing that comes to mind is attempting to purchase premium membership multiple times last night, which failed. Feeling quite lonely, I just want to fill this void and understand what led to my suspension. I simply need clarification on what might have gone wrong.

Hello, I recently tried to log into my account after not using the app for several months and discovered that it has been banned. I am unsure of the reason for this and suspect it may be related to my bio or photos since I cannot recall their content from that time period. I am willing to review the app's rules before making any changes to my account if you reinstate my access. I want to assure you that I have no intention of being disrespectful or disregarding the rules. I also hope my English is clear (French speakers often feel inadequate when speaking a language other than French 🥲). Thank you and have a great day!

Good afternoon, my phone has been banned from the application. This morning, I tried to log into my account. When I opened the app, my account was not logged in, so I attempted to log in with my phone number and then with my email. At first, I didn't remember my password, and when I tried to send a recovery email, it didn't show up in my inbox, spam, or any other folder. After recalling my password, I could go as far as the phone verification, but at that point, it stated that my cell phone number had been banned. I would like to know the reason, as maybe my account has been removed. Please, if you could assist me in recovering my account.

I used to enjoy the app, but suddenly got logged out one day. I didn't think much of it and ended up deleting the app. Now, I've been trying to create a new account but have been facing issues even with different emails and phone numbers. I keep getting logged out again. I would appreciate if someone could clarify the reason for this and help me resolve the problem.