OkCupid.com Customer Service Issues

Hello, I'm reaching out to request the reactivation of my account. Recently, I attempted to create an account for a friend via my cell phone as she was unfamiliar with the app. Unfortunately, the system recognized it as a different account and subsequently deactivated mine. I have been a loyal user of this app for several months without any prior issues, and I appreciate the security measures in place. I kindly ask for your assistance in resolving this matter, as I have consistently utilized the app in a positive manner, even taking necessary actions against individuals engaging in harassment. My sole purpose is to use the app responsibly and potentially find a meaningful relationship. Thank you for your understanding and attention to this request.

Hello :) Initially, I was unaware of why my account was suspended. I believe it might have been due to an expression I used that was not appropriate. I am new to this platform and I want to rectify my mistake. I am a respectful individual who values following rules. Please assist me in correcting this error. My apologies. I hope to regain access to the account to review and meet your expectations. I genuinely appreciate the support and respect the male members within the community. Thank you for your assistance :)

I wanted to try out the app, so I saw it on my friend's phone since I don't have an account. I used his account for only 5 minutes and he got banned, although we did nothing wrong. His account is legitimate, active for 3 years straight. It seems the OkCupid system may have mistaken his account as fake due to me briefly using it. I just wanted to test the app, not break any rules. I assure you it was a one-time occurrence. Please, unban his account. I promise not to use someone else's account again. Thank you. The account is registered under the email: [redacted] Thank you again.

Hello, I created an account some time ago and attempted to reactivate it recently, only to discover that it had been banned. I am unsure of the reason for this action. My previous email used for connection was [redacted], which is no longer in use. I tried to create a new account with my Gmail address [redacted], but my phone number +[redacted]1 seems to be blocked as well. I would appreciate an explanation regarding the ban and guidance on how to resolve this issue. Thank you.

I'm not sure... I stopped using the app for a while. When I tried to use it again, it wouldn't accept my phone number. When I tried to log in with my email, it asked to verify with my phone number, but the code never arrives... I tried creating a new account with a different email, but when I entered the same phone number, it said my phone was banned... I checked the reasons an OkCupid account can be suspended, and I'm certain I haven't done any of them... I would like to recover my account as I enjoy using the app. Thank you very much! Email: [redacted] Phone: (54)11-2[redacted]

My dad, Bill M., is experiencing issues with recurring charges from OkCupid on the email [redacted] Despite his attempts to cancel, the charges persist, and he is considering escalating the matter due to unauthorized billing. We have been unsuccessful in contacting anyone from the customer service department. Urgent action is needed, so please reach out to him promptly via phone at [redacted] or email to resolve this matter. I, his daughter, am assisting him as he struggles with navigating the internet. It is imperative that the charges cease, and reimbursement is arranged. Your prompt attention to this matter is greatly appreciated.

Hello, I feel that my account was unfairly blocked. I believe that the conversation I shared did not contain any inappropriate content and both parties were willing to meet. I kindly request for my account to be unblocked so I can continue using the platform and recommend it to others. If my actions were against the rules, I assure you that I will not repeat them. I value the connections I have made and hope to continue using the service.

I am experiencing login issues from both my phone and computer. The system does not recognize my devices and prompts me to log in using my phone number. Upon entering it, a six-digit verification code is sent to my phone. Despite entering the correct code, the system still loops me back to the email and password login, requesting the verification code again. This continuous loop prevents me from accessing my messages on OK Cupid, even though I have received emails from them on the same email address associated with my account. I believe there may be a technical glitch causing this frustrating issue.

Hello, I recently noticed that my Okcupid account appears to have been banned overnight, and I am somewhat concerned about this. I am unsure why this has occurred and I am worried that my account may have been compromised. Could you please confirm if the ban is indeed related to my profile (and if so, could you provide me with the reason for it?) and verify if there have been any unauthorized logins on my account in the meantime? The phone number associated with my account was +[redacted]2. Thank you in advance. Best regards, Bérénice

Hello, I signed up and paid for a three-month membership on Occupid 10 days ago. However, after just two days, I've already browsed through all the profiles and haven't received any likes or messages. Prior to joining, I got likes from people outside my set distance preferences. I feel like I've been scammed and would like a refund. Any assistance on this matter would be greatly appreciated. Thank you.

I am having trouble with my accounts being banned and login issues. There seems to be a problem with passwords despite my phone saving them. There is also a display issue with phone numbers. My last account was linked to [redacted] I would appreciate help to resolve these issues and enjoy using the application. Thank you.

Hello OKC Team, I am experiencing issues accessing my account. Everything was working fine until yesterday. Now, when I try to log in, it says there is no account under my phone number. When I attempt to log in with my email address [redacted], it says my password or email address is incorrect. Trying to reset my password doesn't work either. I receive the email, but when I click the link, the app opens without a way to set a new password, just the registration or login screen, which is not functional. I would appreciate your help in resolving this problem.

I am currently experiencing issues with my internet connection. I have contacted my service provider, but the problem still persists. I have tried restarting the router several times without success. This has been ongoing for the past two days, and it is affecting my ability to work from home effectively. Your prompt assistance in resolving this matter would be greatly appreciated.

I'm having difficulty with the app filtering my matches based on distance preferences. Despite setting my distance to 10 miles, I keep getting matched with men who are 40-85 miles away. This is causing me to waste time swiping through profiles each morning. Even when I changed the distance to 25 miles, it didn't improve. I contacted customer service before but received no response. Can anyone provide insight into why this is happening and how to fix it? I value local connections and this issue may impact my decision to renew my membership. Any assistance is welcome. Thank you! 😊

I registered on OKCupid, a dating platform, on 5/12/[redacted] and made a payment of $44.99 using my Discover credit card ending in [redacted]. Since then, I have encountered numerous issues. I receive multiple "like" messages, mostly from foreign countries like Kenya, South Africa, The Philippines, and various others, rather than from the USA or my local area. Despite sending messages to other users, I do not receive any responses. When I attempted to contact them by phone yesterday, I received a message stating it was "outside business hours," though it was well within the hours provided to me during the call. I am seeking a complete refund from this evidently fraudulent website. Thank you for any assistance. William Y. - [redacted]

Hello, I need help as I logged out of the app and can't remember the password. I usually don't use my email [redacted], but when I tried to reset the password, it seems someone else has changed it. I can't reset my password without access to my @web.de email account. What are my options now? You can reach me at [redacted] Thank you, Nes

I am experiencing issues when trying to view photos on the app. Whenever I click on a photo in the discover option, under Likes, or while messaging someone, I receive an error message. The message either states "the operation couldn't be completed" or "sorry, we can't find them. Profile is either private or doesn't exist." I am a Premium Member and know that the profiles do exist. These errors occur every time I try to view a photo, even for individuals I am currently communicating with. Despite being a paid member, I am unable to view any profiles.

Good evening, my account has been suspended for a supposed violation of terms. I am certain that I have not made any mistakes and have followed all the terms and conditions. I have not posted any inappropriate content, I am a genuine user with only one account, and I am willing to provide my ID if needed. I would greatly appreciate your assistance in reactivating my account and reviewing my case, as I am confident that I have not breached any rules. Please consider reactivating my account. Thank you.

I need help. Last week, I was chatting with someone, and the next day, I found out my account was banned when I tried to log in. I reached out to [redacted], and they sent me a vague email stating something happened without explaining further. I checked the Terms of Service, but I can't figure out what I did wrong. Now, not only is my account flagged, but even my IP address is blocked from creating accounts on most dating sites. I always report only if the other person is dishonest about themselves.

I have been unable to log into my Okcupid account for approximately two months. When attempting to reset my password, I encounter a cycle where the reset link in the email takes me back to the same step of entering my email. This repetitive loop prevents me from resetting my password. Any assistance on resolving this matter with Okcupid would be greatly appreciated.