OkCupid.com Customer Service Issues

I encountered an issue with the app as I am unable to log in and suspect that I might have been banned. I have always advocated for women's rights and if I have unintentionally offended someone, I would appreciate feedback on my behavior. Understanding my mistakes is crucial for my personal growth. I am not seeking re-admittance, but rather wish to learn which policies I violated. I acknowledge the need to improve myself and strive to eliminate any traces of toxic behavior. Your assistance in providing feedback will be greatly appreciated. Thank you.

Hello, I have a few questions. 1) Why am I unable to see local profiles on the app? It seems like I keep getting matched with people thousands of miles away. Have I exhausted all local options? 2) I often come across interesting profiles, but when I try to view more pictures or details, the person disappears, and I get redirected to the next profile. It's frustrating. 3) Despite answering numerous questions, my match percentage and other profile stacks have shown up as empty for several days. This is not meeting my expectations for the service I am paying for. Additionally, after spending extra to see my likes, I've noticed most are from overseas. What's the reason for this? I'm considering requesting a refund as this experience is not satisfactory. In particular, I was interested in Michelle, a 53-year-old from Ventura who was a 98% match and in close proximity. I viewed her profile only to have her vanish when I tried to see more. It's happened before - could there be an issue with the website? Your assistance in resolving these concerns is appreciated. Thank you, Roger.

I have been a member of OKCUPID for many years. I am attempting to re-activate my account after missing last month's payment due to a lost credit card and subsequent account access being disabled. I now have a new card but am facing challenges re-activating my account. Unfortunately, there are no contact numbers available to speak with a representative and no online personal assistant feature, making the process difficult. I would like to continue using OKCUPID and I am willing to provide my new credit card information. Please reach out to me via text at [redacted] or email me at [redacted] Thank you, H.W. Siegel, M.D.

Hello, I'm a public figure (musician/director) and it appears that there's an attempt to suspend all my accounts, including social media, Hinge, and OkCupid. I am surprised by this news and not looking to identify the individual behind this, but it seems someone is trolling relentlessly and unfortunately succeeding. If there's anything inappropriate found, I would appreciate being informed. Apologies for the lengthy email. Wishing you a pleasant weekend.

My account has been unexpectedly banned, and I believe it may be due to an age verification issue. I can provide proof of my correct age and confirm that I did not provide false information. I am concerned about the ban as I haven't violated any terms of service. I had a conversation with only one user on the app to arrange a meeting. Is there a way to restore my account, and what steps should I take to resolve this issue? I am willing to provide my ID card photos as proof of my age if necessary.

My account has been suspended, and I believe it's a mistake. I posted a photo of a concert I attended and took myself, not realizing it might trigger a copyright issue. I'm willing to provide the original photo for verification or remove it if necessary. Please lift the suspension as soon as possible. Thank you.

My account has been suspended. I have not posted hate speech, compromising images, or sexual harassment. I believe my account was suspended because I shared a photo from a concert of the band KRAFTWERK that I attended and took a picture of on 8/28/[redacted] in Bonn, Germany. I own the copyright to this photo and posted it on FACEBOOK. Due to many similar copyrighted photos of KRAFTWERK concerts, my post could have triggered a false alarm in your system. Please remove the block promptly. I can provide the original picture for verification or remove it myself if necessary. Thank you. Best regards, Richard R.

Dear Customer Service Team, I'm writing to address the recent suspension of my account ([redacted]). I want to clarify that the suspension seems to be a misunderstanding as I have not violated any policies regarding hate speech, inappropriate content, or harassment. I suspect that the suspension may have been a result of posting a picture from a KRAFTWERK concert I attended in Bonn, Germany on 8/28/[redacted] while sharing my best concert experience. I took the picture myself with my cell phone, making me the rightful copyright owner. However, considering there are numerous similar photos from KRAFTWERK concerts, including official ones with copyright protection, it's possible that my photo was mistakenly flagged as infringement by your system, leading to the account suspension. I kindly request the immediate removal of the account block. I am willing to provide the original picture for verification purposes or remove it from my account if necessary. Thank you for your attention to this matter. Sincerely, Richard Ralfs

Mi cuenta fue suspendida por haber creado múltiples perfiles. Lo hice pensando que algo estaba mal, sin saber que iba en contra de las reglas. Ahora me encuentro bloqueado y deseo una oportunidad de regresar a Okcupid. Prometo respetar las normas en el futuro y puedo proporcionar la documentación necesaria para confirmar mi identidad. Gracias.

I inadvertently created a second account, resulting in my primary account being blocked. I have faced ongoing difficulties with the online services and server connections since creating my initial account. During the profile setup, the website crashed, and I was logged out mid-registration. For the past 3 to 4 days, I've attempted to log in by entering my email and password, verifying with an SMS code, only to be prompted to re-enter my credentials in an endless loop. Despite trying to reset my password multiple times for the original email address, I never received the reset emails (checked spam folder too). Unable to download the app on my phone, I tried accessing the website, facing the same login issue repeatedly. I created a second profile using a different email but encountered the same password reset email delivery problem. Upon successfully downloading the app on my tablet, I discovered both my profiles had been deactivated due to the violation of rules against having two profiles. My intention was never to have two profiles, and I now wish for the removal of the second profile and reactivation of the first to use appropriately.

My name is Sylvester Moore, and I am uncertain about the date, but I believe I mistakenly signed up for the wrong subscription on the OkCupid app. I have tried numerous times to reach out to the company, but they are not accepting my only phone number, [redacted]. Unfortunately, I have not received any response regarding this matter. Essentially, I have paid for a service that I am unable to use, and I am seeking assistance. You can reach me at [redacted] or [redacted]

It's been over a year since I last logged in. I'm facing issues accessing my account and verifying it. My phone number and email address are both up to date. However, resetting my forgotten password has been challenging as the SMS verification code prompts me to log in through my email, which I can't access. I've checked my inbox and spam folder multiple times but haven't received any password reset links. Any advice is appreciated. Thanks.

I recently updated my phone number and changed my device. Unfortunately, I no longer have access to the old phone used to create my OkCupid account. OkCupid is prompting me to verify my account with the old number, which I no longer possess. I seek assistance in accessing my account through my new device using only my email. Your help with resolving this matter would be greatly appreciated.

Hello OkCupid team, About a year and a half ago, my account was unexpectedly blocked, and I'm unsure of the reason behind it. I initially assumed it was a temporary glitch that would resolve itself, but unfortunately, nothing has changed since. When I attempted to log in today, I encountered an error message stating that my phone number is either in use or no longer active. Could you kindly assist me in regaining access to my account using either my email address or phone number? Warm regards from Switzerland.

I created my account under the name Manu on your website today. My email address is manubis75#hotmail.ch. If the service does not meet my expectations, I would like to delete my account, cancel my subscription, and request a refund. I am confused as to why there are upcoming direct debits scheduled after I cancel my subscription. Where can I find the form to request my refund? On other websites, I could easily fulfill this request. Can you assist me in terminating my profile definitively? Thank you for your support.

Last year, I received a death threat from a match on OkCupid. This incident left me feeling frightened and vulnerable. When I sought help from OkCupid's support site, the advice I received was to report the account. Unfortunately, there was no mention that reporting the account would result in the entire conversation being lost, leaving me unable to provide evidence to the authorities. In situations like this, preserving evidence is crucial. While it's too late for me, I urge OkCupid to better inform users that saving evidence is essential when facing cyber threats. Improved communication on the support site could create a more supportive environment for users dealing with similar situations. - Concerned Ex-User of OkCupid

Hello, I have been banned from OKCupid, and I am unclear about the reason for the ban. I am requesting the restoration of my account. I suspect the ban is related to a conversation I had with another user. I believe that the other user should be the one facing consequences instead. I would like to provide the context of our conversation for your review. Initially, the user responded impolitely to my message on the platform. In response, I attempted to humorously highlight the contradictions in their profile. They had stated an interest in a "sugar daddy/sugar baby" dynamic, which was mentioned in their profile, not mine. By pointing out the disparity between their self-presentation and their behavior towards me, I aimed to highlight their incongruities. It appears that my actions were not well-received by the other user, leading to my banishment. I believe a reevaluation of our interaction in light of this information would be beneficial. I kindly request a review of the situation considering these details. Thank you.

Liebes OkCupid Team, Kürzlich versuchte ich, mich in meinen OkCupid Account einzuloggen und erhielt eine Benachrichtigung, dass meine Handynummer gesperrt wurde. Nach gründlicher Prüfung der Community-Richtlinien konnte ich kein Fehlverhalten meinerseits feststellen. Gelegentlich lösche ich die App, um eine Pause vom Handykonsum zu machen. Es könnte sein, dass einige Matches aufgehoben und dann wieder gezeigt wurden, was möglicherweise zu Missverständnissen führte. Dennoch kann ich mir nicht vorstellen, was sonst zu dieser Sperrung geführt hat, da ich mir keines Fehlverhaltens bewusst bin. Bitte überprüfen Sie meinen Fall und schalten Sie meinen Account nach Abschluss dieser Überprüfung wieder frei. Meine Nummer lautet +[redacted][redacted]. Ich hoffe, wir finden gemeinsam eine Lösung, da ich gerne neue Leute über OkCupid kennenlernen möchte und die Plattform sehr schätze. Herzliche Grüße, Lukas Rüger

Good morning OkCupid team, I am reaching out for help to reconnect with a man who sent me a lovely letter through the intro feature. Unfortunately, he didn't receive a response within 24 hours, and I believe he assumed I wasn't interested. Is there a way to reestablish contact between us? Your assistance is greatly appreciated. Thank you, Iris Alg Sent from my iPhone Begin forwarded message: From: OkCupid <[redacted]> Date: February 26, [redacted] at 9:37:55 AM PST To: [redacted] Subject: ✉ New message from Beau Regard Reply-To: [redacted] OkCupid IT'S A MATCH! Beau Regard Says: Would you be interested in communicating as a way to start getting to know each other? (read more) READ MORE

I terminated my OkCupid account more than two months ago and uninstalled the app. Even though I met someone outside of the platform and canceled my subscription, I recently discovered that $59.99 was deducted from my bank account for both February and March. I am attempting to reaccess the app to contact support, but it seems I need to create a new account since I deleted my previous OkCupid profile. I kindly request assistance in obtaining a refund for the charges in February and March and ensuring my account is closed for good. I am currently in a happy relationship and no longer require an OkCupid account. Thank you and have a wonderful week ahead.