Nextdoor.com Customer Service Issues

A woman advertised a free white 2-seater sofa online, but upon delivery, the sofa turned out to be a dirty, stained 3-seater that smelled bad. The delivery person claimed it was a cover and left. When questioned, he admitted that he was originally supposed to pick up a white 2-seater but was given the different sofa. The woman, who had been rude during prior interactions, denied any mistake and refused to take the sofa back. She posted a misleading photo of a clean white sofa, clearly different from the actual item received. She displayed poor customer service and appeared to simply want to offload the unwanted item without taking responsibility.

My account was unexpectedly disabled, and this has left me feeling upset and frustrated. I have always adhered to the guidelines and believe someone may be falsely flagging users. It is disheartening that there is no phone support available to address this issue on the NextDoor App. Being wrongly labeled as disabled upon attempting to access the app is unfair. I want to emphasize that I am not associated with any unlawful activities and urge the company to rectify this situation promptly. It is imperative that the creators consider providing a contact number for assistance and approach users with more respect and understanding. I express my discontent by assigning a one-star rating due to this unfortunate experience. If a representative could kindly reach out to me, I can be reached at [redacted] (iPhone). This incident has been distressing and unwarranted, and I hope for a swift resolution.

Recently, there have been concerning incidents of bullying at The Preserve at Corkscrew involving some leads, making it difficult to report. Sadly, a Board of Directors member even resigned because of this behavior. Certain members like Errol W. and Shelly K. have not been helpful in resolving the situation. Unacceptable treatment has been directed at individuals such as Leslie E., Scott F., Jessie R., and Stacy W., impacting the whole community. While most residents enjoy using Nextdoor for communication, a small group is causing distress. This negativity is unfair to everyone else, and it is important to address it promptly. Perhaps it's time to consider new leads for the community. It is crucial to stop the verbal harassment and find a resolution to this issue to create a safer environment. Let's work together to end this behavior.

I encountered a recurring issue on Nextdoor that I believed had been resolved a few weeks back. When I receive an email notification and attempt to read further by clicking on it, a photo of a neighborhood with children jump roping is displayed, preventing me from accessing the full content. As a senior citizen, simplicity is key for me. I assumed I was permanently signed in, as I struggle to recall multiple passwords. I simply wish to finish reading an article without complication. I am puzzled by the app's functionality and why I am not consistently logged in. If I cannot view the content seamlessly, using Nextdoor loses its purpose, which I understood to be keeping individuals informed about local events rather than causing frustration in reading posts. If there is a solution to this issue, I would greatly appreciate the assistance. Otherwise, I will have to forgo using this platform altogether. - LR

I used to live in Ramblewood, Mount Laurel, but now reside in Gloucester Township, Glendora. When I access Nextdoor, it keeps showing me information about Ramblewood which I find frustrating, as I have moved. I would like to have Gloucester Township, Glendora displayed instead. I have tried uninstalling and reinstalling the app, but it still defaults to Ramblewood. If this issue cannot be fixed, I may have to stop using Nextdoor altogether. My email is [redacted], and you can reach me at [redacted]. I am a widow without family and would appreciate your assistance in resolving this matter promptly.

I reside in Tucson Estates, Tucson, AZ, where there is a lead named Charline Hill overseeing the community discussions. Unfortunately, there have been incidents of uncivil comments and bullying under her watch, which have caught the attention of outsiders as well. One particular candidate endorsed by CH for the HOA's Board of Directors acted in a bullying manner, prompting reports from other leads. CH allowed him to use a different account and reinstated his access despite his behavior. This leniency extended to others who engaged in similar bullying with her tacit approval, creating a hostile environment where even private threats are now being directed at me. As a result, I am considering legal action against Nextdoor and involving the news media if this issue is not resolved promptly. I believe it is crucial for Nextdoor to maintain the integrity of its approved neighborhood leads, and I trust that this message will reach the relevant party for necessary action.

I am confused about the cost of this program and feel like I'm not utilizing it correctly for my business advertising needs. I would appreciate assistance with understanding the expenses and making sure my ad is active. If possible, a credit for the inactive period would also be helpful. If no one can help me with this issue, I request the cancellation of all accounts linked to my membership. Thank you.

I am struggling to use the "Local Deal" feature on Nextdoor. I am facing obstacles in completing the ad. I previously created a business page with my logo. Can you clarify the connection between the business page and the "Local Deal" ad? Following the instructions to create a Local Deal, I could only add one picture instead of the 15 I intended. How can I add multiple pictures? I am also unsure how to target specific areas instead of just setting a radius. Could you explain how to adjust this feature? Is it possible to speak with a team member for assistance? I have been a Nextdoor member for a long time. My business name is DAXSTUDIO. I am struggling to find it and integrate it into my Local Deal ad. I want to promote my local business, especially in these challenging times. I would appreciate guidance to successfully create my Local Deal on Nextdoor. Can I reach out for one-on-one assistance? Thank you. - Dagmar A. from Bakersfield [redacted]

Hello, my name is Ben. I'm a handyman from Bozeman, MT, and I've created a business page to showcase my services. I've worked diligently to gather reviews on Nextdoor to improve visibility for those searching for a handyman. I recently noticed that when "handyman" is searched, my business page no longer appears in the top three results. Instead, local restaurants, unrelated to home remodeling or handyman services, are listed ahead of me, displacing my visibility. I'm curious why restaurants are showing up in the handyman category and if there's a way to ensure they are properly categorized to prioritize handyman and home remodeling services in searches. Thank you, Ben

I am trying to open an account on nextdoor.com, but I am experiencing issues with the verification process. I have entered my name, address, email, and phone number for verification. After verifying the email and phone using two codes, I am now being prompted to enter a third code that I do not have. It states I can verify my account by receiving a postcard by mail. I am unsure of what to do next as there is no customer service phone number to call for assistance. I would appreciate any help in resolving this matter so I can successfully open an account on your website. Thank you!

I am currently unable to access my Nextdoor account. Recently, my cable provider ended their partnership with Earthlink, prompting Earthlink to request a $25 monthly fee for my old email account. I have since switched to a free email service, with my new email being [redacted] My previous email was [redacted] I reside at [redacted] Brassie Ct., Kissimmee, FL 34[redacted]. I wish to update my Nextdoor account with my new email address. For verification purposes, Michelle Bowden ([redacted] Ironwood Way, Kissimmee, FL) and Kyle Lasek ([redacted] Willow Wood Dr., Kissimmee, FL) from my community can confirm my residency. Any assistance in restoring my access to Nextdoor would be greatly appreciated.

Hello, I signed up for a Nextdoor account with the name Angie Davidson and verified it via mail at 71 Goldsel Road, Swanley, BR8 8HA with the email [redacted] and phone 07[redacted]49. Unfortunately, I couldn't log in successfully using the app despite repeated attempts and now cannot access my account. Although I continue to receive emails, I can't verify my mobile number as it keeps showing as invalid, even though it's correct. Today, I received an email to reset my password but faced the same issue with verifying my phone number. I deactivated my account, hoping to recreate it, but have been unsuccessful. Feeling frustrated, I'm reaching out for assistance. Thanks, Angie.

I have noticed some very old posts being shared, creating confusion about current events. This has happened twice in the past few months, making it challenging to stay updated. It would be helpful if the platform could address this issue to prevent further confusion. Additionally, it seems there has been a change involving user profiles. Previously, I could view profiles of members near me, even if they weren't in my immediate neighborhood. Now, I no longer have access to these profiles. Being able to see more profiles could provide valuable insights into the community. I reached out to Nextdoor about these concerns via their contact form two weeks ago, but I have not received any response. They usually mention a 24 to 48-hour response time, which has not been met. I'm unsure of what steps to take next to address these issues.

Hello Nextdoor community, I recently came across an article on the Bournemouth Nextdoor page regarding a couple in need of fertility treatment in Prague. While I sympathize with their situation, I believe the tone of the article may come across as a begging request. It raises concerns about the effectiveness of the treatment and the impact on the donors. I am uncertain if such issues are permissible on Nextdoor. Can you please provide guidance on this matter? Thank you, J. Coombs Nextdoor Lead for West Howe, U.K.

I am currently experiencing issues accessing my account on Nextdoor.com. I have both a residential and business presence on the platform, but recently, I was only able to access the business account which resulted in receiving numerous unwanted ads. Subsequently, I lost access to my neighborhood feed where I have been an active member for years and have made connections with many friends and neighbors. Regrettably, my account has now been deactivated for both residential and business use. I am seeking assistance to resolve these issues so I can continue to engage with both aspects of the platform. I particularly wish to post updates about my art classes in the local area. Despite attempting to reach out to Nextdoor via email, I have yet to receive any response. Maintaining communication with my neighbors is of great importance to me, and I am troubled by the lack of support in resolving this matter. Thank you for your help - K. H.

My account got disabled due to "using a false name." My messages always display my real name. I have no other names associated. If I used a false name, how would it link to my real one? I need my account reactivated promptly, so I can reach out to my Lead. Could this be a result of someone retaliating against me for a post they disagreed with? The Help Center isn't assisting me; I'm stuck in a loop and unable to address this problem.

I am having trouble accessing my account. It seems that there are discrepancies with the information provided. I may have used a nickname, but my real name is Natalie Maria McPherson. I recently moved to a new address, which is Flat 7, [redacted] King Street, London W6 0QU, England. My date of birth is June 6, [redacted], and my telephone number is [redacted]0. I'd appreciate it if you could reactivate my account promptly. I feel like I am missing out on important updates and communication. I have always been a loyal customer on your website, where I purchase items and engage with the community. It is unsettling to think that someone might be tampering with my account. Kindly assist me in resolving this matter and reopening my account swiftly.

I am currently in the process of lodging a formal complaint with the company next door. I have been falsely accused of creating a profile with fake personal information, including a fake name, identification, and address. Upon browsing through other customer accounts, it seems like others have faced similar accusations of using fake identities. I want to clarify that the information I provided when opening my account is legitimate and matches my actual identity and address. Although I have changed my address recently, I can assure you that I did not use any false details. It is imperative to me to understand the situation and have my account reinstated promptly. It appears that someone might be attempting to sabotage my account with untrue claims about my identity. I am willing to provide any necessary proof to resolve this issue swiftly and appreciate your assistance in rectifying this matter and restoring access to my account at the earliest convenience.

My account was disabled for expressing conservative values in a post within a conservative group that shares my beliefs. The lead cited my comments on a Pantene commercial involving two lesbians converting their adopted son into a girl. I believe this practice constitutes abuse by imposing parental political beliefs onto children. Discrimination should not be one-sided, and I should be allowed to voice my convictions, particularly within a conservative setting. I am requesting my account to be reinstated and for leads to refrain from disabling accounts based on conservative beliefs. Holding conservative views does not equate to discrimination, and I feel unfairly discriminated against for expressing my beliefs.

I am uncertain why I keep getting blocked from a thread, possibly by a lead, which happens occasionally. I can't understand the reason behind it except that someone might want to remove me because they disagree with me or dislike my comments. However, my comments are not offensive; they are just based on my opinions and experiences. For instance, I shared information about parking an RV on the street based on what I learned about the city rules, but after receiving a notification that someone responded to me, the post was mysteriously removed. It's confusing as I continue to receive notifications for the thread. Recently, I also had an issue where I was wrongly targeted for not being a neighborhood member and was suspended until I contacted support to rectify it. I'm finding it frustrating that someone is restricting my participation on this platform and violating my membership rights on a recurring basis. I would appreciate it if this could be looked into. Thank you.