New York Sports Clubs (NYSC) Customer Service Issues

I am writing about a recent disappointing conversation I had over the phone with the Manager at the Springfield, NJ location, Joseph. I was surprised to be told by Radius that I owed $63.93 on my account, which I had no knowledge of. I contacted the club and was reassured by a staff member that I had no balance and advised to speak with the manager. However, after several attempts to reach Joseph, I was abruptly informed that I no longer had an account and my fees had increased without notice. The manager was unhelpful and stated it was not their responsibility to inform me about changes. This differs from my previous gym experiences. I was denied further assistance and felt dismissed. I am seeking a discussion with a more cooperative person regarding this issue. Had I been informed of the balance in a friendly manner initially, I would have promptly settled it.

Hello, I'm Christine Cassano, a long-time member of this gym facing billing issues. My membership fees increased without reason, reaching $57.99 from the agreed $42.99. After contacting customer service and the Bayonne gym, the new manager lowered my fee to $31.98 but designated the Bayonne gym as my primary location, resulting in extra charges every time I visited my original gym in Staten Island. Despite promises of refunds for the overcharges, nothing was credited back. The current general manager has not resolved the issue and lacks the understanding of the situation due to the previous manager’s transfer. To make matters worse, my insurance coverage requires proper documentation of payments. I seek a refund for the incorrect charges totaling $[redacted] and assistance in correcting my membership status for insurance purposes. I can be reached at [redacted] or via email at [redacted] Thank you, Christine Cassano.

Approximately a week ago, I noticed multiple charges on my bank statement totaling $[redacted]. These charges were made on my debit card linked to my NYSC membership at the E 23rd Street club covering expenses from October [redacted] to January [redacted]. After reviewing my past transactions, I realized I've been billed monthly, sometimes twice, with amounts exceeding $[redacted] in just the past 5 months alone. I contacted my home club in Park Slope and was informed that these charges were incorrect due to having a passport membership which should not incur rush-hour fees. When I initially signed up at the E 23rd Street location, I was assured of no extra charges with my passport membership. During a recent visit on 01/18, the manager mentioned possible charges due to an upgrade to elite club status but failed to follow up on our conversation. I was never formally notified of any new policies resulting in additional charges. I kindly request a refund for all unfair fees charged to my debit card. If unresolved, I will consider canceling my membership. Thank you for addressing this matter promptly.

Since becoming disabled in May, I have faced ongoing challenges with the pool lift at the gym. Despite assurances from the general manager, Patricia Currin, and customer manager, Marvin Perez, about its repair or replacement every month, nothing has been done in over 5 years. Marvin mentioned a new lift after the pool's winter renovation, freezing my membership without freeze fees, and now I discover I have been mistakenly charged. I demand a refund for the unused gym services from May to Nov, the freeze fees, and the yearly membership charge during the freeze. I feel misled by Patricia and Marvin's unfulfilled promises regarding the lift. I am ready to share my disappointing experience on review platforms if necessary. It's disheartening since I planned to be a member for life and have friends in similar situations. I am eager to hear back and resolve these issues promptly. Vivien G.

My name is Fredrick D. and I am a member of the gym on 125th in Harlem. I am extremely upset because a manager falsely accused me of something I am unaware of. We never talk, but this incident unfolded in the sauna after my workout. I was in the sauna, and the manager checked on me, then left and returned with another person inside. When I stood up, my towel slipped slightly, which seemed to upset the manager. He raised his voice about inappropriate behavior which was very uncomfortable and led me to consider canceling my membership. The fitness manager later questioned me about a disagreement without giving details, hinting about sauna activities. I workout there daily and never cause trouble. Falsely accused and made to feel unwelcome, I have decided to cancel my membership due to this distressing experience.

I recently received an email from the NYSC location in Glendale regarding my supposedly uncanceled membership and outstanding fees. I had contacted the corporate office last year to cancel my membership, and my last payment was made for December. I explicitly chose not to continue my membership this year. The Glendale gym is now threatening to send my account to collections despite my attempts to cancel it. The gym claims they have no record of my cancellation and insist I have to go in person to do so. I no longer live nearby and find this situation completely unreasonable. I urge for this issue to be resolved promptly as I have not used the gym facilities and do not wish to be charged for a membership I no longer want. Looking forward to a solution. Sincerely, J. Frank

I recently received an email regarding a "past due balance" and "multiple billing attempts" from NYSC. I want to clarify that I have not visited any NYSC facility in the last six months. I am alarmed by the threat of my account being sent to a collection agency for a service I have not utilized. My membership was canceled within the first month of signing up, and I have not been contacted regarding any issues since then. Despite having provided my contact information to New York Sports Club in Great Neck, I have not received any communication from them. It is unjust to threaten me with a collection agency without prior attempts to address any concerns. I do not have an active membership and therefore cannot access any services.

I am Nadia D. from Matawan, NJ. I was contacted by a representative from NYSC offering a club membership for $9.99 with 2 months free. However, I was charged different amounts unexpectedly ($5.99 and $10.59), and then $52.63 in the middle of the month. After calling, they mentioned a credit that needed fixing by Erin, which was not resolved. They insisted on paying the membership fee, contrary to the initial agreement made over the phone without a signed contract. I feel misled and need to cancel, especially since the promised credit of $25 was not applied to my account. This experience feels like a scam, and I no longer want to recommend it. I urgently want to cancel my membership and get a refund due to the confusing and inconsistent information provided.

During my second visit to NYSC - Bayonne - [redacted] Bayonne Crossing Way, while on my promotional $5 a month plan, I decided to cancel my membership as the gym wasn't for me. Despite confirming with a worker at the front desk that my account would be canceled without charges, I was later billed on February 22nd, [redacted], with four consecutive charges: $15.00, $74.63, $15.00, and $50.10. After contacting the gym, Cassandra assured me that the general manager would call within 24-48 hours to assist with a refund. Despite the initial call on 2/22/19, I have yet to receive any information regarding the refund. After following up on 2/24/19, I was informed again that the manager would call back. It is now 2/26/19, and I am still waiting. I hope to resolve this matter with NYSC - Bayonne promptly without resorting to further action.

Dear Sir/Madam, I am writing to express my dissatisfaction with the experience I had at the New York Sports Club located at [redacted] West 32nd Street, New York, NY [redacted]. I signed up for a promotion I saw on Instagram on January 23, [redacted], which I believed was for the first month at $5. However, on February 2nd, I was charged the full monthly fee of $79.99. I spoke to Suzanna on February 4th and she initially acknowledged the mistake and said she would rectify it. Subsequently, she changed her statement, stating that the actual charge was correct. On February 8th, she once again acknowledged the error but insisted I sign paperwork, which I declined. After further discussions, I decided to cancel my membership and was told to speak with the general manager, Israel, who stated the refund period was only 10 days with a 45-day cancellation process, details I was never informed of before. He promised to credit my account for the erroneous charges, but on February 15th, I was charged the annual fee of $69.69 and a $10 cancellation fee on February 20th, which were unexpected fees. I feel mistreated as a customer and hope for a resolution. I can be contacted at [redacted] for further discussion and request a full refund. I trust that New York Sports Club will address this matter promptly. Sincerely, - Seth Blissenbach

I have been a member at the NYSC in Greenwich, CT for years and I am extremely disappointed with the broken equipment that takes too long to get fixed. Many of the TVs have issues like no signal, unclear pictures, and static sounds. Recently, I tried to resign and encountered difficulties. Despite being told there was a 30-day notice needed, when I tried to cancel on February 26th, Andy informed me it wasn't necessary. On February 27th, I asked Andy to cancel, but he said the manager needed to call me. The call never came, and when I confronted her on March 1st, she mentioned a possible 45-day notice, which angered me. I referred to her as "Lady" and she responded harshly, telling me to leave her office. I had prior issues with a tardy and unprofessional yoga instructor who showed up smelling like marijuana. The whole cancellation and refund process was frustrating due to poor customer service. I refuse to pay for March or any cancellation fees. The lack of professionalism and maintenance at your facility has led me to this point of resigning.

Hello, I hope this message finds you well. I wanted to share my experience setting up a gym membership with a representative named Lance at the 91st & 3rd location on February 18th during a special offer. The promotion included a $5 down payment and 2 months free. I was assured that I wouldn't be charged until April. However, when I visited the NYSC location on 91st and 3rd for information on college student discounts, I was unexpectedly charged $79.99. I am reaching out to request a refund of this amount as the agreement made with a NYSC representative and as advertised on the website was that my first month upon signing up and the subsequent month would be free. Being charged on March 1st, which is 2 weeks after my sign-up date of February 18th, does not align with the promised two free months. I appreciate your attention to this matter. Thank you, Armiel C.

I recently noticed that my monthly payments have increased without any prior notification or explanation. I am now being charged more than my initial membership amount. I would like to cancel my membership as a result. Despite calling several times to resolve this matter, it has not been addressed properly. As a long-standing member, I should have been informed about any price changes and ideally should not have been charged extra at all. If this is related to my second account with Whitestone Gym, which I have already canceled, this additional charge should not apply. I provided multiple contact details for communication about my account, and it is disheartening that this issue has not been resolved. I would appreciate a prompt response regarding the overcharge and ensuring my account is corrected if I choose not to cancel.

I am a loyal member of the New York Sports Club in Astoria and have been for many years. I have memberships at various locations, but I must express my extreme dissatisfaction with the lack of organization at the Astoria branch. The weights are consistently left scattered around, making the gym area messy and difficult to navigate. It appears that many patrons are neglecting to put their weights back in place after use, which is frustrating and inconsiderate. I believe that the staff should take responsibility for ensuring a clean and orderly environment for members to work out in. I have photographic evidence of the gym's disarray. Furthermore, I have noticed that some of the staff members are not very friendly or helpful when approached with simple inquiries. Despite these issues, I remain a steadfast supporter of NYSC and hope that my feedback will lead to positive changes. Thank you for your attention to this matter. Sincerely, G.K.

Hello, I'm Gustavo Morales. Last month, I signed up my son and wife for a membership. The person at the counter promised two months free for my son and subsequent rates of $29.99 for him and $19.99 for my wife. Recently, I noticed charges of $69.99 and $74.99 on my card, which I was told were annual fees when I inquired at the NYSC gym in New Rochelle. I was never informed about this annual fee at sign-up, and had I known, I wouldn't have proceeded. I believe customers should receive all the necessary information upfront. Can anyone assist me in addressing this issue and possibly removing the annual fee? Thank you.

Hello, I discovered your email address on a review site as I wanted to share my negative experience with NYSC. Despite my business beliefs against leaving negative reviews, the ongoing issues with NYSC have pushed me to my limit. For two months in a row, I was incorrectly charged due to my account not being put on "freeze." Instead of refunding the charges, the manager, Matthew, insisted on providing a credit that is not helpful to me, especially since I am pregnant and need to cancel my membership. As a loyal member for over a decade, I am disappointed by the lack of responsiveness and understanding from NYSC managers. Despite spending thousands of dollars, the $49 credit issue has not been resolved promptly or with proper customer service. The communication challenges persist as NYSC barely responds to phone calls and prefers email interactions. The customer service at NYSC White Plains has deteriorated, and this entire experience has been frustrating. Best regards, E.D.M. [redacted]

I am Kimberly C. I joined NYSC in Ridgewood in January and received the free January and February promotion. After adding my sister to my account in Montclair, she was meant to have the same promotion, with a $25 credit to my dues. However, in January, she was mistakenly charged $20.63. After addressing this with the Montclair manager, I was promised the February promotion and a credit for her March membership. Again, in February, she was charged $31.46. Despite numerous calls, the issue persisted in March with her being charged $31.98. I have been trying to resolve this for over two months. The lack of response from the manager and delays in resolving the problem have been extremely disappointing. The situation has been frustrating, and I hope for a prompt resolution before my upcoming trip. Please contact me on my cell at [redacted].

I have been a loyal patron of NYSC in Marlboro, NJ for quite some time. I am known for being helpful and willing to assist others. Recently, I encountered an unpleasant incident with a long-standing employee named Christa on March 21, [redacted]. Despite usually being friendly, Christa inexplicably yelled at me in front of other members and staff due to personal frustrations about cleaning duties. This public confrontation was embarrassing and unwarranted, leaving me feeling disrespected. Being yelled at as a customer is unacceptable behavior. I believe Christa owes me a personal apology, and it is vital that she understands how to conduct herself professionally as an employee. I kindly request that management address this issue with her. Thank you. - D.Z.

I would like to address a recurring issue with my membership at NYSC. I visited the 145th Street location in Harlem, NY, in November [redacted] to cancel my membership, but my bank account is still being charged. Peter, a manager, assured me he took care of the cancellation, but I never received the confirmation email as promised. Kelly, another manager, contacted me this week regarding a $10 cancellation fee, which I find unacceptable given the continuing charges. I believe it is unlawful to withdraw funds without consent, and I am prepared to take legal action if this matter is not resolved by the end of March.

I have been trying to resolve a billing issue with NYSC at Grand Central NY for weeks to no avail. I initially wanted to cancel my membership but agreed to freeze it through June [redacted] at no charge. Despite being assured that the fee for freezing my account would be waived, my account shows a past due balance because the charge was not credited. Despite multiple promises from the club to correct this, the issue persists. I requested my membership be cancelled three days ago, and though I was assured it was done, I received an email today indicating a past due balance and a threat of cancellation. I am frustrated and seek immediate resolution to eliminate my balance and cancel my membership. The lack of assistance from this gym is incredibly disappointing, and I plan to share my experience with others.