New York Sports Clubs (NYSC) Customer Service Issues

Hello, I wanted to bring to your attention that I have noticed a recurring charge of $[redacted] on my card statement every month since at least December. I have not been able to determine the reason for this charge. I used to participate in personal training, but I have not had a session for many months. My membership was placed on hold, and I was told I would be notified of any further steps needed to unfreeze it. Since I cannot afford to continue the training, I believe my account should reflect that I stopped the sessions a while ago. I am unsure if the charges are related to personal training, as I did not receive any communication regarding changes in my payment amount. In addition, I observed charges of $50 on December 26th and $60 on January 1st, which has left me confused. Moreover, the membership rate advertised for NYSC Astoria Single Club Access with a 1-year commitment is $29.99, but I have been paying more for an additional year without prior notification. While I understand there may be limitations due to a contract, I am troubled by the significant financial impact this has had on me, amounting to over $[redacted] in recent months for standard services. I am eager to resolve these issues promptly to continue utilizing the gym services.

Hello, Towards the end of last week, I received a letter from a debt collection agency called Radius requesting $[redacted].65. This relates to an incident from November 5th of last year, which I thought had been resolved. I misplaced my card on my way to London and did not settle my payments for that September (two months). I informed Mitchell and Tiffany at the 80th and Broadway location through email and multiple phone calls. Not having visited the gym in over a year, I decided to move to London and cancelled my membership, as detailed in my email. I am surprised by the timing of this demand, considering the current circumstances. I feel that pursuing this matter from a public relations perspective is unwise on your part. I am awaiting your response.

I'm Tatiana Kashuta. I reached out to Paul Cote on 2/25/[redacted] to cancel my NYSC membership and was advised of the 30-day cancellation policy, making my last day of membership 3/27/[redacted]. Despite this, NYSC charged me $79.67 on 3/1/[redacted], which I presume is due to the policy. However, I am confused by the charge of $59.99 on 3/26/[redacted], which seems erroneous. Kindly provide contract details justifying this recent charge. Additionally, on 1/1/[redacted], NYSC increased my monthly fee from $74.99 to $94.99 without my consent. I queried Paul about this on 2/25/[redacted] but received no explanation. I seek clarification on the fee increment and confirmation if I will be charged on March 1 despite cancellation. I am troubled by these unexpected charges and the lack of response regarding the fee hike. I request transparent information supported by my NYSC contract to comprehend these discrepancies.

Please freeze my account effective 4/2/[redacted] for Donald J Hartman residing in Springfield, NJ [redacted], under account #[redacted]. I have decided not to engage with New York Sports Club during the ongoing Virus Pandemic. I am aware of the membership rules and request that no charges be applied during this suspension period. Following the club's policy, I will decide my return date, at which point charges can resume. Signed, Donald J Hartman

I reside in NJ where Governor Murphy has mandated the closure of all gyms, including NYSC establishments. Despite this closure, I am still being billed monthly fees without access to NYSC services. I am requesting the following resolutions: 1) Reimbursement for the April [redacted] charge on my credit card. 2) Temporary suspension of future charges until the NYSC facility in Matawan, NJ reopens. I have been unable to reach any NYSC locations either in person or online. The primary NYSC customer service hotline has a message stating they are not currently accepting calls.

I have been trying to reach out for a month now with no success, and my email regarding the issue has gone unanswered. Therefore, I have decided to cancel my account with NYSC effective 3/1/[redacted] due to their lack of communication. You can reach me at [redacted] or [redacted] --- Dear Sir, I am a member at the Scarsdale NYSC and have been on freeze since an accident on July 1, [redacted]. After calling the gym to extend my freeze due to unresolved health issues, I was promised an email confirmation by the manager, but never received it. Now, with the closure of the Scarsdale NYSC due to the Coronavirus, I have been billed the full membership amount. This situation has left me extremely frustrated, and I urgently need someone to address and rectify this billing error, including any late fees. Lisa K. [redacted] [redacted]

I have been a member of NYSC for over 20 years. In October, I discovered that my gym membership would be covered by my AARP Supplemental Insurance through Renew Active. I visited my local club at 23rd Street and Park Avenue South in Manhattan and provided a confirmation number, "S [redacted]35." The manager confirmed my eligibility, assuring me I would not be charged for my membership going forward. However, upon reviewing my credit card statements, I noticed charges of $[redacted].56 in November and $99.99 per month in December, January, February, and March, higher than my previous payments. With the gym now closed due to COVID-19, I am unable to speak with the manager. I am David A., reachable at [redacted] or [redacted]. You have overcharged me by $[redacted].52. Please contact me urgently to address this issue. If I do not receive a response by 4/13/20, I will have to involve legal assistance and contact NYC Consumer Affairs.

I have been trying to contact NYSC through both their corporate and local numbers to freeze my membership due to COVID-19, but no one is answering. I noticed that the Attorney General has issued a stop charge to prevent them from billing further. I stopped using the gym on March 8th and was billed for April despite this. Meanwhile, my friends at Blink, a budget gym, haven't been billed. It seems unfair that a higher-tier gym like NYSC is behaving this way. TSI has a reputation for overcharging and questionable billing practices. Any advice would be appreciated.

Good afternoon, I am Rachid Rezqi with membership number [redacted] at NYSC in Montclair, NJ. I request to cancel my membership as I am currently unable to use the gym but continue to be charged. Kindly cancel my membership, refund the charges, and remove my credit card details. Please ensure my credit cards are deleted, not just deactivated. Thank you, Rachid Rezqi

I am Patricia Autieri. My son, Benjamin Autieri, had a membership in Carmel, New York. I cancelled the membership in the first week of February, yet you are still charging me. I was just charged $14.98 for an unknown reason. I cancelled two months ago, and amidst the current pandemic, please stop withdrawing funds from my checking account. Kindly refund my money. I would appreciate a prompt response. Thank you. [redacted]

My spouse and I have been members of the club since December [redacted]. We were previously charged $26.99 per month through Auto-Pay using a credit card. In December [redacted], the charge suddenly increased to $36.99 per month without any prior notice or explanation. After contacting the club to address this issue, I was informed that the rate would be lowered back to $26.99 per month, but upon receiving my January credit card statement, it was still showing as $36.99. Following another call, I was told by a staff member named Pam that we would receive a free month in March and the rate would be adjusted to $26.99 in April. However, upon reviewing our March statement, we were once again charged $36.99. We are now contemplating switching to a different gym if these discrepancies are not resolved and the overcharges reimbursed. As a leader in The Boy Scouts of America, integrity is crucial to me, and I find it difficult to continue supporting an organization that seems indifferent to keeping promises. We hope for a successful resolution, but we are prepared to seek alternative gym options if necessary.

I am contacting on behalf of A.G.'s membership. She is my 82-year-old mother who has been unable to go to the gym for a year due to Covid. I tried to cancel her membership in March, but I couldn't reach anyone. Today, I received an email from the Stanford New York Sports Club, informing me they have been charging her from June to now because they reopened. They should have notified me before starting the charges. I left messages at different numbers in March to cancel, but no one responded. I need her membership canceled immediately without any further charges. I am disappointed with the way Stanford New York Sports Club has handled this situation.

1. I kindly request that my membership remains frozen until a Covid-19 vaccine is widely available. Attending the gym before a vaccine is risky to health. I specifically enjoyed the Bootcamp Classes, which are not currently scheduled to resume. Please keep my membership frozen until a vaccine is accessible, with a one-month advance notice upon unfreezing. 2. I was billed for an annual membership fee in July when the gym was closed indefinitely. This business practice seems unethical. I ask for a postponement of the annual fee until my account is active. Failure to rectify this may lead to cancellation of my membership. Your prompt attention to this matter is appreciated. Thanks, Daniel T., member #[redacted]

I am Maria N., a member at the [redacted] St & Third Ave location in Manhattan. I noticed on September 1 that I was charged $29.00 from the 125th St gym in Harlem. I emailed them regarding this issue, requesting to freeze my membership, but I have not received a response yet. Below is the email I sent: Subject: Freeze Membership Feedback: Neutral Location: 125th Street Harlem USA Email: [redacted] Phone: [redacted] I need assistance as my membership was moved to the 125th St location without my knowledge. Despite not getting any communication from them, I was charged an extra $29 today, totaling $58 for September. I would like to cancel my membership and receive a refund of $58. Thank you, Maria N.

I was charged for months when no services were provided, which has happened before. I was billed every month during quarantine until my bank intervened. I tried to cancel my membership through numerous calls, but received no response. Additionally, the staff was rude and the gym is in poor condition. I reside in Long Island City, and this is the dirtiest gym I have encountered. I request a full refund for the months I was charged without receiving any services and wish to cancel my membership. I do not want any further charges after March and do not wish to be associated with your club in the future.

My husband (82) and I (79) both have heart conditions, making it unsafe for us to continue at the gym. Unfortunately, Garnerville location has been closed for months, affecting our health. Our cardiologist, who has been monitoring us since [redacted], provided separate letters for each of us stating we should no longer participate in NYSC services. We are relocating to a senior community in NJ and have no interest in transferring our membership there. Please advise where I can mail the physical letters and how I can email you a copy to avoid future charges if the gym reopens. Do I need to send a $50 cancellation fee? Canceling with NYSC seems challenging, as noted by the BBB.

I attempted to chat with your automated system, but it did not understand the details I provided. I saved our conversation in a screenshot to send to the Better Business Bureau. In essence, my spouse, who is 82, and I, age 79, both have heart conditions that make it unsafe for us to continue using the gym. Additionally, the Garnerville location has been shut for several months, which has adversely affected our health. I possess official letters from our cardiologist, our doctor since [redacted], stating that we should not engage in NYSCALSO services due to our health issues. We are relocating to a senior community in NJ and are not considering any NJ facility. Kindly provide me with the mailing address to send the physical letters and instructions for emailing a copy to avoid being charged for future membership fees if you reopen. Will a $50 cancellation fee be necessary? I want to make it clear, as per the BBB guidelines, that ending my NYSC membership could be challenging.

In February [redacted], I canceled my membership with NYSC Woodmere and was assured my cancellation would go through. Unfortunately, I am still being billed monthly as of September. I have been unable to contact anyone from the gym, but it appears that the finance department is functioning as my bank account continues to be debited. Please contact me at [redacted] or via phone at [redacted]. Thank you, S. Andrew.

Hello, my name is Jean Marie Yorke and I am a member of the Massapequa New York Sports Club. Before the Covid-19 pandemic, I purchased a package of training sessions that should have lasted until September. I paid $[redacted] for what I thought was a package of 12 sessions. Due to the gym closures, I only used two sessions. However, when I spoke to Joe, the training manager, he mentioned that I had signed up for a month of training at $[redacted] for four sessions. This was not what I intended to purchase. Paying $79 per session seems unreasonable to me. I am looking to find a resolution to this issue as soon as possible. If not, I might consider canceling my membership and joining another gym. I have been a loyal member, and I hope this matter can be resolved promptly. Thank you.

Dear Madam/Sir, I am writing from Germany regarding my experience at the New York Sports Club Astor Place in March [redacted]. My daughter and I purchased one-month memberships for $75 each and promptly canceled them to ensure they were only valid for that period. However, on September 1st, $[redacted] each was charged to my credit card, well above the agreed upon amount. I kindly request the following: - Refund the excess amount back to my account. - Immediately cancel our memberships to prevent further charges. Unfortunately, we do not have our membership numbers available. Our names are Greta Schahadat and Schamma Schahadat. As we are based in Germany and were only temporary visitors to NYC, it is imperative these issues are resolved promptly. Thank you for your attention to this matter. I eagerly await your prompt response. Best regards, Schamma Schahadat