Netflix Customer Service Issues

I recently received an email about a $12.99 package from Netflix. After researching, I learned that a plan for 4 devices costs $15.99. When I called customer service and spoke with Michelle, I expressed my concerns. Unfortunately, the conversation was not pleasant as she kept repeating, "You will listen to me." Her refusal to transfer me to a supervisor and insistence on being the only person I could speak to was frustrating. I have been a loyal customer of Netflix for many years, even before the streaming service began. As a disabled veteran on a fixed income with grandchildren who watch Netflix regularly, the price increase from $11.99 to $15.99 is significant for me. I was hoping for better treatment, especially considering my long-standing loyalty to the company. I tried contacting Netflix's California office without success. I am now unsure how to address this issue with Netflix.

I received a text message from an unknown number, questioning how they obtained my contact information. Can Netflix subscriptions be renewed through iTunes? There appears to be a suspicious $1 annual membership offer circulating. The sender asks for credit card details on a non-official looking website. I replied, advising caution due to the potential scam. My response: "If it sounds too good to be true, it probably is. Why provide credit card information to a questionable site? This tactic seems unwise and likely a scam. Legitimate offers wouldn't ask for such details. Beware of fraudulent schemes." It's essential to stay vigilant and protect personal information from deceitful practices.

There seems to be a bug in the Netflix mobile application. After subscribing to Netflix and logging in on a phone, upon canceling the subscription and then resubscribing with the same credentials, the app does not prompt for login again. In my opinion, the app should request login credentials again after resubscribing, even with the same details.

In August [redacted], I updated my Netflix account from [redacted] to [redacted] However, Netflix did not close my [redacted] account as requested. Since the September 8, [redacted] statement, Netflix has been charging me twice - once on my Mastercard linked to [redacted] and once on the [redacted] account. There has been no activity on the [redacted] account since September [redacted]. When I contacted Customer Service, they only offered to credit me for the last three months of overbilling. This resolution is not fair as Netflix has overcharged me by $[redacted] for 19 months. I have been a customer since [redacted], and I want to continue, but I will need a fair resolution to this billing issue. Looking forward to your reply. - Bob W.

I'm having trouble accessing my account. I attempted to reset my password, but that didn't resolve the issue. When I tried to create a new account, I kept getting redirected to the login page. I'm now unsure of what my password is due to multiple changes. Each login with the new password indicated that my email or phone number wasn't recognized. I attempted to reach out through live chat, but the conversation was disconnected midway. I would greatly appreciate assistance with this matter. Thank you.

Hello, I have a concern regarding the streaming quality on Netflix. Despite having a 100mbps connection, I'm experiencing poor quality only on Netflix while other services like Now TV and YouTube work perfectly well. I've checked all settings and equipment, and they seem to be in order. After consulting with a broadband engineer, it was confirmed that the issue lies specifically with Netflix. I'm frustrated with the poor streaming quality on Netflix and am thinking about canceling my subscription. Any assistance in resolving this problem would be greatly appreciated as I wish to continue using Netflix. Thank you, Chris.

This will be my 10th time addressing this issue, and I am considering canceling my subscription if a satisfactory resolution is not provided. It is essential that customers are not subjected to loud and stressful previews while browsing titles. The overwhelming number of complaints from paying customers about this feature on the Netflix PlayStation app should emphasize the significance of resolving this matter promptly. A disable button for the previews is crucial, and it should not impact the autoplay functionality for the next episodes. The continuous support from customers sustains Netflix as a business, and customer feedback should not be disregarded. I expect a genuine response today; otherwise, I will have to cancel my subscription immediately.

This is probably the **th time I have complained about this issue, and I am going to cancel my subscription if I do not get a serious response - showing me that something IS being done about this. We should have the right to not have loud and stressful previews playing when we are simply trying to look through our movie list. I find my heart racing trying to avoid the annoying preview thing. The numerous complaints about this feature on the Netflix app should be a clear sign. No one asked for this, and everyone is requesting a disable button. I do not want to turn off the feature that plays the next episode; I want the next episodes to play like everyone else. Customers are vital to Netflix, and if we all leave, you will have nothing. Please fix this. If I do not get a real response today, I will cancel my subscription. Give me something, or I am out today.

The other day, I created a new Netflix account using my email, [redacted] I was excited to enjoy a free month with the new account. However, the following day, I encountered an issue where Netflix prompted me to verify my card information. I followed the steps and was surprised to see that I was charged over 15 dollars due to already using a free trial with a similar email address in the past. The email address I intended to use was "[redacted]," with a period between my first and last name. Unfortunately, the account I created merged with my previous one, leading to an unexpected charge. I believe this confusion arose from not receiving a notification about the prior free trial when setting up the new account. I would appreciate a refund under these circumstances. Thank you for your assistance.

While watching "No Good Nick," I noticed a scene where a teenager was being denied entry to a dance because he was dressed as Jefferson. Slavery was wrong, and although I am White, I feel it's disrespectful to shame someone for an act that was legal in the past. It's concerning that people might reject US currency due to its history. Everyone is entitled to their opinions, but it's important to respect our freedoms. As a patriotic American, I value the Fourth of July and the principles of our country. The portrayal of Jefferson on the show was disappointing. Netflix should be mindful not to disrespect those who appreciate the Declaration of Independence and the Constitution. Jefferson played a significant role in our nation's history, and it's disheartening to see such disregard for him. We must honor our founding fathers to uphold the values of our great nation.

While watching "No Good Nick," I encountered a scene where a teenager was not allowed to attend a dance due to wearing a Jefferson costume, which I found offensive. I urge Netflix to refrain from promoting such negative depictions of the founding father of the United States via their platform. It is important to remember that Jefferson played a significant role in establishing the freedoms we enjoy today. Though he did have slaves during a time when it was legal, he ceased the practice once slavery was abolished. As a supporter of equality, I believe it is crucial to acknowledge the mistakes of the past while also appreciating the values on which this nation was built. The constant portrayal of negativity towards historical figures may perpetuate division rather than unity among us. Let us honor the Fourth of July, The Declaration of Independence, and The Constitution without dwelling solely on past wrongs. It is time to move forward as a nation and uphold the principles of our land harmoniously. -T.W.

I started watching "The Blacklist" on Netflix. Until last billing cycle, I could connect my iPhone to the TV using a cable and enjoy the show on a larger screen. However, now I encounter an issue where the show won't play on the TV and displays error code [redacted] when connected. Other Netflix programs work on the TV, but "The Blacklist" and some others do not, specifically season 3, episode 10, the conclusion of The Director. I appreciate any assistance to resolve this as I prefer watching on a bigger screen. If unable to fix, I may have to explore alternative streaming platforms. Thank you.

I used my email address ([redacted]) to sign up for the Netflix app. After the free month, I was charged 56 SR for the next month. I canceled my membership and received confirmation via email. Recently, I was charged for another month, but when I tried to reactivate, Netflix said my email or phone number wasn't registered. I attempted to use my Visa number, but they sent a reset password to an unknown email, lo********@gmail.com. How could I be charged after canceling, and why can't I access my account?

Hello, I previously had a one-month free trial with Netflix using the email address: [redacted] After the trial, I chose not to continue my subscription. I do not receive paper statements from my bank, and only recently discovered charges on my yearly statement. I was unaware that Netflix had been charging me for the past two years without me using the service. 1 - I would like to know what Netflix plans to do to resolve this issue. 2 - I request the immediate cancellation of any payment arrangement between Netflix and either myself or my bank. Looking forward to your response. Regards, Mrs. I.I.

Hello, I have a suggestion for a new television show idea that I believe would be a hit on your streaming platform. I am a big fan of Percy Jackson and am aware of the extensive fanbase surrounding it. I feel that the existing movies do not capture the essence of the series as well as a TV show could. A television series would allow for more seasons, character development, and representation. I know it's unusual, but I hope you will give this idea serious consideration. The link I shared shows the excitement within the fandom, and I believe this project could be truly thrilling. Thank you, just a young fan from the internet :) (I used my school email for contact purposes as I check it regularly - please respond!)

Hello, I'm Sienna. I want to bring to your attention an issue with Trolls: The Beat Goes On! on Netflix. Currently, the show is playing all seasons in reverse order. When starting a new episode, it begins with the last episode of the latest season available (season six currently) and then proceeds to play in reverse. If you were previously watching, it resumes from where you stopped and then plays backwards. This viewing format disrupts the linear plot of the show, requiring viewers to watch it out of order. It would be greatly appreciated if this issue could be resolved. Thank you for your attention to this matter.

Hello. I am experiencing an issue and I am hoping for assistance. I own a Panasonic TV and I wanted to watch a series on Netflix. Although I usually watch on my phone, I tried to watch on the TV this time. When I selected the show on Netflix, I went to "Audio and Subtitles" but did not find my language listed under "Subtitles". Even though my TV is set to Romanian, the Romanian language option is not available for subtitles on the TV. Strangely, I can access Romanian subtitles on Netflix when using my phone. I have searched online and within the Netflix settings, but I cannot find a solution. I am not fluent in English, but I am trying my best to explain my issue. Thank you.

Hello, I am Mike Swift, the owner and publisher of an entertainment Magazine at the Lake of the Ozarks in Missouri, featuring bars/venues' schedules and events. I am offering the Back Cover space for an Ad in our upcoming issue, with a circulation of 10,[redacted] copies. I am excited to potentially showcase an Ad for the third season of Ozark for $[redacted] but can be flexible. Feel free to contact me for more information and examples of past issues. Our publication includes a weekly radio spot and has active social media channels. The magazine will be available Memorial Day weekend after going to press on May 10. Looking forward to your response. Best, Mike Swift

I have been attempting to cancel the Netflix service on an account registered under my late husband's name, Thomas L. Fulwider. He passed away in July [redacted], and there seems to have been an automatic deduction of $7.99 from his last active debit card. Due to my own battle with cancer and subsequent memory issues, I'm unsure if the deduction is still occurring. Our grandchild for whom the Netflix account was initially set up no longer resides with us or uses the service. I would greatly appreciate assistance in resolving this minor issue. Thank you for your help.

I recently viewed "Guardians of the Galaxy 2" in Dolby Vision on my new LG 4K TV and was blown away by the incredible picture quality. However, when attempting to watch it again last night, I noticed it was only available in regular HD despite Netflix still advertising it with Dolby Vision and Dolby Atmos. Could Netflix kindly clarify the reason for this downgrade and ensure that the movie is once again offered in Dolby Vision, as the enhancement truly elevates the viewing experience? Thank you.