NJ Unemployment Customer Service Issues

I need assistance from a specialist to address a persistent issue with my claim. I have been waiting for my funds since last year when I filed for unemployment due to a job I was hired for but never started during the government shutdown. Initially, the system based my unemployment claim on my previous job from which I resigned. After receiving payments for a few weeks, they requested the money back, which I returned. Despite making two appeals, I am now being informed that I am not eligible for benefits despite meeting the criteria. I recently spoke with a specialist who assured me I was owed money and that there should be no issues with my payments. However, a representative later informed me that I was denied once again. I have provided all accurate information from the start - my job was affected by Covid, I couldn't start due to the pandemic, and I eventually lost the job because I couldn't secure childcare. This led to a loss of income and financial strain.

The last New Jersey Unemployment and $[redacted] COVID Relief payment I received was on 3/27/[redacted] for the prior week's benefits. I can't get a hold of a manager, and despite numerous escalations and urgent labels, the issue remains unresolved after 12 weeks. The IT department only communicates via email, making it frustrating as my profile just needs a quick reset. I fear running out of benefits without the ability to file an extension due to the ongoing problem. My daily routine involves hours on the phone dealing with unhelpful representatives and constant disconnections. I'm considering legal action or reaching out to officials for help. A supervisor noted that a simple profile adjustment is needed, which should be a quick fix if addressed. Job hunting has been challenging while struggling with this situation. Any guidance or help resolving this matter would be greatly appreciated. Thank you for your attention to this issue. Regards, Virginia McDonough.

After receiving unemployment benefits in NJ, the NJ unemployment office informed me that I had income from NY and needed to file there. This NY income was from severance and should not have affected my benefits. I should have also received extended benefits and federal supplemental income. Despite being told my claim would be expedited in March and May, I have not received any benefits since January 19, [redacted]. My NJ unemployment status shows over $6k in the W.B.R. field, which should allow me to certify, but every time I try, I am prompted to speak to a representative. My benefits remain on hold, and I urgently need them to be released. It is frustrating that it has taken six months to resolve this issue. Desperately seeking help!

To whom it may concern, I am reaching out for assistance with my unemployment claim. I had filed for unemployment on June 10 as I was left without a job. I received a confirmation number at the end of the process, but I have not received any further communication regarding my claim via mail or email. On July 2, when I tried to claim my benefits, I mistakenly claimed weeks from a previous filing instead of the recent one. I urgently need help to rectify this error. Please contact me at [redacted] to discuss and resolve this situation. Thank you for your assistance. Sincerely, Katherin H. P.

As a New York City resident who worked briefly in [redacted], I was advised by customer service to combine my unemployment claims for New Jersey and New York due to working in both states. Despite this, I have not received any benefits from New Jersey unemployment and my New York unemployment was halted. Additionally, I have been billed for $[redacted], the amount that was previously paid out. Back in [redacted], I sent a certified letter to New York unemployment regarding this issue. I am requesting documentation from New Jersey unemployment confirming that no funds were received from them, as I continue to await my benefits from New York. This clerical error seems to be causing a delay in processing my New York claims. My Claim ID is [redacted]-78-[redacted]. Your assistance in resolving this matter is greatly appreciated. - Florin T.

I have been on unemployment, but the last check I received was on March 26 and it required verification. After going through the ID verification process and receiving approval on April 30, I expected to start receiving payments. However, I have been in touch with the unemployment office multiple times and they mentioned they are still waiting for state approval. This delay has caused me financial hardship, making it difficult to pay my landlord and cover other expenses besides food with the help of food stamps. I have been actively searching for work, but the lack of a car restricts the places I can apply to within walking distance. The situation is challenging, and I feel anxious about potentially being locked out of my living space by my landlord who has done so to others before.

I submitted a claim on May 16 and had a phone hearing on June 1. After the hearing, I was informed that my claim was approved. I contacted Bank of America to request a debit card but encountered issues with using my savings account. Despite being initially told I could use it, I received an email from them stating otherwise. Following their instructions, I filled out a form to stop the direct deposit. However, now I'm being told by unemployment that I have to wait 8 weeks. It's frustrating that despite being approved, the issue won't be resolved until September.

Since October [redacted], I have been receiving unemployment benefits due to the pandemic. Recently, I made a mistake while answering a question which led to a delay in my payments. Despite being told it was escalated, the expected resolution time is 8 weeks. When I inquired yesterday, I was informed that I must wait an additional 5 weeks. Unfortunately, I am facing serious financial strain with my bank account being overdrawn by $[redacted] and all bills overdue. My savings have been depleted, and I urgently require my back payments along with the extra $[redacted] per week retroactively. Connecting with the Claims Examiner seems impossible as customer service has not been helpful. The delay is affecting not only me but also my elderly parents who rely on my support. I am hopeful for a swift resolution.

For the past 16/17 weeks, I've struggled to claim my benefits as an error message keeps popping up stating, "Your certification cannot be processed." Following an email I received in late March mentioning my eligibility for additional weeks of unemployment without any further action needed on my part, I haven't received any payments since my claim was closed and reopened. Desperate pleas to my landlord have reached a breaking point, and if I don't receive my benefits before the end of the month, my five-year-old and I face potential homelessness. Despite my $17,[redacted]+ total claim amount displayed, the lack of payment and unresponsive authorities have left me on the brink of losing everything, including my car and possibly facing legal repercussions. The situation is dire, and my son's future hangs in the balance due to these benefit delays.

I am Quatayzah Blue, and I need assistance regarding my unemployment claim issue. On July 12th, [redacted], when I tried to claim over the phone, the call abruptly ended after the second question without any further questions. Subsequent attempts to call back were unsuccessful due to technical difficulties. Trying to certify online also proved futile. When I eventually reached a representative, I was informed that nothing could be done from their end, advising me to keep trying or attempt again on Monday. However, every time I try to claim, I am prompted to speak to an agent. Despite multiple interactions with Unemployment personnel reiterating the same instructions, I am unable to proceed with my claim. Previously employed at Hello Fresh but laid off during COVID, I am facing unpaid bills since the 12th and seek resolution to this issue. Thank you for your assistance.

I have been attempting to resolve my unemployment issue through the website with no success. Despite calling precisely at 8:00 and 8:30 a.m. daily, I have been unable to reach a resolution. Currently, I am an apprentice working sporadically until school begins, which has been affecting my ability to commute to work without sufficient funds. Additionally, I am still awaiting my tax refund. The unemployment benefits are crucial for me to sustain myself and travel to the job sites regularly until September when school commences. I have been persistently trying to make contact for months without any success. Each time I call right at opening time, I receive a message stating that my call cannot be taken. Thank you for your assistance in advance.

My name is Gary J. Morgan, a retired 75-year-old individual. It seems that there has been an issue with identity theft, as I received a notice regarding unemployment insurance instructions and an appointment that I did not apply for. Please contact me to address this matter. I would like to visit your office for identification purposes to help resolve this matter promptly. The claimant ID mentioned is [redacted]10. Kindly leave a message when you call so I can verify your identity and reason for the call. Gary J. Morgan

I am experiencing delays with ID.me, the company New Jersey hired for unemployment insurance verification. I submitted my identification over a month ago but have yet to be verified. Despite their promise of processing within 15 days, it has been 25 days with no progress. I receive automated responses saying a representative will assist me soon, but no one does. The unemployment hotline has no further details. I seek clarity from the Labor Department or state government regarding this delay.

Hello, my name is Jong Rim Song, and my last four Social Security number digits are [redacted]. On Thursday, August 5th, at 4 PM, I attempted to claim my weekly unemployment benefits on the website, but it was closed due to maintenance. The website instructed me to certify on Friday at 8 PM or Saturday at 6 PM. I tried on Friday at 8 PM, but encountered errors for 30 minutes. Today, at 6 PM as instructed, the website said it was not my designated time and changed the certification time to 5 PM. I need guidance on how to certify for weekly benefits for July 25th to July 31st, [redacted]. These benefits are crucial for me, please advise on how to proceed. Your prompt assistance is highly appreciated. Sincerely, Jong Rim Song

Last week, I encountered issues when trying to certify for my unemployment benefits. On Tuesday afternoon, there was a problem with the system. When I checked again, the next available certification slot was scheduled for Saturday at 12:30 pm. However, upon returning for my slot, I experienced another system error, resulting in the cancellation of my time slot. This unfortunate situation led to me missing out on my $[redacted] UI payment and my PUA $[redacted]. Can anyone assist me in resolving this issue? - Bill M.

In May, I mistakenly answered yes to a question for two consecutive weeks, which led to me being contacted by your team. I was informed that I do not qualify for a pension, but the yes response was actually related to a form for pandemic unemployment benefits that I received and returned. Although the error was corrected, I was advised that it might take up to 8 weeks to resolve. However, it has now been 12 weeks since my last payment on May 15th, [redacted]. I am scheduled to return to work on September 20th, [redacted], and I am in need of my claim payments until September 4th.

I am concerned about the recurring issues I face every Thursday when trying to certify for my unemployment benefits. Last week, I missed my certification due to system maintenance, which I believe should have been scheduled for a time when certifications are not happening, like on a Saturday. When I attempted to make up for it on Saturday, the certification time had been changed without informing me. Initially, my appointment was set for 3:30, but when I logged in, it had been moved up to 12:30. It is frustrating to deal with all this confusion. Additionally, when I call the [redacted] number, the automated message advises me to call back on the next business day, leaving me unsure of when I can actually reach someone for assistance. This inconsistency needs to be addressed to better support individuals relying on these benefits.

I have been waiting for over a year for NJ unemployment to process my claim. Despite providing all the necessary documents, my claim has been denied unjustly by Miss Woods. My new employer has also submitted documentation to support my claim, which has been disregarded. Miss Woods is not considering the evidence provided and is insisting on false findings. I feel like I am being unfairly treated and would like to escalate this matter to her supervisor. I want to dispute her claims and have this matter resolved promptly and fairly. If needed, I will seek legal advice. I need to speak to Miss Woods' supervisor urgently. My name is Edward John Gilliland and you can reach me at [redacted]. Thank you for your prompt attention to this issue.

I had trouble certifying for my weekly unemployment benefits last week due to the website being shut down for maintenance on my certification day. Despite the alternate times provided by NJ Unemployment, they kept changing them without notice, causing me to miss my scheduled certification times repeatedly. I tried certifying multiple times on different days but was unable to do so at the correct times. After finally certifying today (with another last-minute change), I received a message stating that my claim is not payable at this time. I have tried reaching out through the online messaging system but have not received any replies. I am unsure how to proceed to reinstate my claim after the website shutdown affected my ability to certify on time. Thank you for any assistance.

Due to being laid off in September [redacted] after 20 years of seniority due to COVID, I joined ComTec Services as a Contractor at PSEG from May 27, [redacted]. Unfortunately, my project ended, leaving me without another placement. I promptly informed unemployment, stopped benefits, and found no balance when trying to reopen my claim. As a divorced mother supporting my household, my financial situation is dire after my divorce settlement. I have a few job prospects that align with my court obligations but need assistance to reinstate my benefits. My specialized field requires a lengthy hiring process, leaving me gravely concerned about my future. Despite ComTec not releasing me from the contract, I seek guidance on how to access the remaining four weeks of benefits and potential extensions. I fear losing my home, my last resource post-divorce, if I cannot secure the necessary support.