Morrisons Customer Service Issues

Hello Morrison's, I have a question rather than a complaint. I purchase an 18-pack of mixed weight eggs at the Gosport store every two weeks. I prefer having a mix of egg sizes, with some smaller ones for variety. Typically, I hard-boil six of them for around 8 minutes while enjoying the rest cooked differently. The latest pack had visually appealing eggs with speckled patterns, but the hard-boiled eggs were challenging to peel. The white stuck to the shell, resulting in significant wastage. Although still tasty, most of the egg white was lost during peeling. Any tips on how to avoid this issue in the future? Regards, Peter C.

In December and again yesterday, I used the petrol station on Wilbraham Rd. in Chorlton, Manchester, postcode M21. On both occasions, I filled up using the self-service pay at the pump system. Back in December, I put in £10 worth of petrol but noticed only £1 was debited. Yesterday, I filled up more, and upon checking my online bank statement, it shows just a £1 pending transaction. This could be a significant issue if other customers are experiencing the same problem. The gap between my first and second usage of the pump was over a month. I mainly used the pump on the left-hand side of the petrol station.

Our company once assisted us when we were displaced by a storm. I've experienced a traumatic situation where I had to flee my apartment, lost my belongings in storage and my car due to a stalker. The stalker has been arrested now. I reached out to the women's crisis center for help, but unfortunately, they couldn't assist me. I am currently homeless, with no clothes or friends, going through an incredibly tough time. I am unsure of what steps to take next or where else to seek help.

I recently visited the Morrisons on Almond Road in Leicester (09/03/21) and was extremely disappointed with the experience. Upon needing to use the restroom facilities, I found the Men's restroom to be in a deplorable state with stained feces on the toilet seat and around the tissue dispensers in the cubicle. Despite reporting this issue, it remained unattended even after I completed my shopping. Given the ongoing global concern with the Coronavirus, such hygiene standards are unacceptable and do little to prevent the spread of diseases.

Hello, I am in urgent need of assistance. Due to health issues and financial struggles, I have been greatly impacted. Since November, my Benefits have been paused, and a face-to-face appointment with ATOS was canceled last minute due to Covid-19 restrictions. I have been losing over £[redacted] monthly since then, making it impossible to cover rent, bills, or purchase food. I am bankrupt from the closure of my business, battling chronic depression, anxiety, panic attacks, and physical ailments like frozen shoulder, retinal bleed, enlarged prostate, and diabetes complications. My situation has left me confined to my home without essential supplies and struggling to navigate the benefit system or seek outside help. Any assistance provided would be greatly appreciated. Thank you, Mike

I am writing to express my dissatisfaction with the behavior of the staff at the Maidstone Branch pharmacy. This morning, my Consultant submitted a prescription electronically to your Maidstone branch. When I arrived before 1pm to collect it, I was rudely informed by two pharmacy staff members that they were closed for lunch and instructed to return at 2pm. I was taken aback by their lack of professionalism and rudeness. Despite understanding the challenges everyone is facing, there is no excuse for such behavior. Other customers present also noticed the incident. I have observed a decline in service standards since the previous Pharmacy Manager retired, and it appears the new manager has not maintained the professionalism exhibited by Louise. While I will return at 2pm to collect my prescription, I regret to say that this will be my last visit to your pharmacy. I hope that this complaint will be thoroughly investigated and the necessary actions taken. I await your prompt response.

I've encountered an issue multiple times while trying to contact customer service at the head office. After reaching out to my local branch, they directed me back to the same number at head office. Despite explaining my problem, it seems unclear what I expect Morrisons to do. I received £6 vouchers, but due to concerns about cross-contamination, my shopper won't accept them. Therefore, I simply wish for Morrisons to transfer the vouchers onto my More card for future use when I can visit the store in person.

I have received £40.00 in e-vouchers from my employer every month for the next 12 months. To use them online, I signed up to pay £5.00 monthly from 25/03/[redacted] to 24/04/[redacted]. However, there are no available delivery slots, so I tried to cancel the payment through my bank but was advised only Morissons can do it. I've tried reaching out at 0[redacted] all day with no luck. I want reassurance that the £5.00 payment will be refunded, and no more money will be deducted from my account. I have time to use the e-vouchers, so I'm not in a hurry; I just don't want to pay for unavailable services.

I recently applied for a Customer Assistant position at the Bodmin store and completed an assessment on March 16th. I was informed that I would receive news about the next interview stage by the end of that week. The feedback I received at the time was positive, mentioning that I appeared confident and approachable, and performed exceptionally well, although I have not heard anything further. I understand the current situation is challenging, but I would appreciate some form of communication regarding my application status. Coincidentally, I also received an email inviting me to apply for a job, which added to the confusion. Thank you. Hilary W.

We placed an online order two weeks ago for over £90, but yesterday's delivery only amounted to £30.50. Out of the £60s worth of items missing, 6 were substituted with items we wouldn't usually buy, and the rest were out of stock. The driver left quickly, making it impossible for us to return unwanted items or address the issue. Despite multiple attempts, we can't reach customer service due to busy phone lines. We, elderly customers in our 70s under NHS advice to stay home, feel isolated and let down. Our regular £[redacted] visits to Morrisons in Skegness show our loyalty, but recent experiences have left us extremely upset. - Mr & Mrs P.

My mother ordered a couple of boxes online and completed the payment process. Although the money has been deducted from the bank, the status shows the boxes are pending dispatch. An email confirmation of the order was supposed to be sent, but she hasn't received it due to an incorrect email address entry. Unfortunately, the website doesn't seem to have an option to update the email address. She is worried about whether she will receive the boxes promptly since she is 80, in isolation, and needs them soon.

During my Thursday night chat with friends, I became concerned when my friend shared her experience at Morrisons in Rothwell, Leeds. While social distancing in the queue outside the store seemed okay, it was not maintained inside. At the checkout, my friend encountered a family of six with two full trolleys behind her. When she raised this issue with the checkout assistant, she was informed that rules had been relaxed recently. This contrasts sharply with Aldi where one person is allowed one trolley. With over [redacted] deaths reported that day, my friend felt anxious about shopping at Morrisons. It's troubling to witness this lack of social distancing, especially when my partner, who works in the warehouse, has been diligently helping people during this time. Seeing my friend scared to shop at Morrisons raises questions about the management's handling of safety protocols, considering the presence of security and staff monitoring the situation.

Hello, I know everyone is busy during these tough times, but I am reaching out to share a free service for local kids. I dress up as Peppa Pig and visit various areas in town to bring joy. You can find more about us on our Facebook page "Grantham Peppa Pig says." Our goal is to bring happiness to kids at home feeling bored and isolated. Due to the current situation, children miss socializing with friends at school. When I visit and wave to the kids, you can see the relief and joy on their faces. We have a coloring competition on our Facebook page where kids can win a prize from Peppa by coloring a picture. I kindly ask for any Peppa related donation, no matter how small, to continue spreading joy. Thank you for your attention.

I am reaching out to address an incident involving my son at Glastonbury Morrisons. He was accused of stealing a Red Bull drink, which he denies. He requested to check the store's security camera footage to prove his innocence. Upon the shop manager's request, he emailed the main office right away. I'm certain you have received Jude Aki Field's message asking for the CCTV footage verification. After reporting this to the shop boss yesterday, he was allowed back into the store to shop. However, this morning he was denied service at the petrol station in front of the supermarket. It is important to uphold human rights in such situations.

I am reaching out to address an incident involving my son at Morrisons in Glastonbury. He was wrongly accused of stealing a Red Bull drink and barred from entering the store. Despite denying the accusation and requesting to review the security camera footage, he was initially not allowed in. Following a prompt email to the main office, he was granted access to the shop for shopping but was later denied service at the petrol station adjacent to the supermarket. I urge Morrisons Glastonbury to investigate this matter promptly to uphold my son's rights. Thank you.

I am reaching out to address an incident involving my son at Glastonbury Morrisons*. He was wrongly accused of stealing a red bull drink when entering the shop. Despite his denial, he was initially not allowed in until he requested the store to check their security cameras to prove his innocence. He promptly emailed the main office to escalate the issue, requesting to review the footage. Although he was later permitted to shop in the store after this, he faced another obstacle at the petrol station this morning when the attendant refused to serve him. It appears his reputation has been unjustly tarnished, and I am concerned about his rights and dignity as a customer. I will appreciate a fair investigation and resolution to this matter swiftly. Thank you.

Hello, I received my first delivery from your company last night. I have been self-isolating for almost 6 weeks, and this delivery was much needed. However, I was disappointed to find that around 30 items were missing from my order and approximately 15 items were substituted. Some of the substitutes were more expensive than the original items. Despite the availability of these items on your website, they were not included in my delivery. I have since placed a click-and-collect order with Tesco to retrieve the missing items. I returned the substituted items to your driver last night. I understand that times are tough, but I believe there are issues with your stock control. I hope for improvement as I may need to rethink getting my groceries from Morrison's. Additionally, I was concerned that your delivery staff were not wearing gloves or maintaining a safe distance at the door. Thank you, - M. Manson

I have found that using Morrison's delivery service is problematic. Despite adding items to my basket and paying for them, the delivery often arrives with missing or out-of-stock items. This is particularly challenging for me as a 77-year-old living alone with various health issues, including heart failure, glaucoma, asthma, and diabetes. Online shopping is my only option, especially since I pre-paid for a year of delivery charges. However, the delivery scheduling is inconvenient, with the next available slot not until mid-May. I feel let down by the service and hope to see improvements, especially for vulnerable customers like myself. Skegness PE25 1ET, where I live, urgently needs better online shopping options from Morrison's as the current service is inadequate and items are often unavailable when I try to place an order.

I understand the challenges we are all facing currently. I would appreciate it if you could provide some insight into why my family and I are struggling to secure a delivery slot despite our repeated efforts, while two other families in our village seem to have no trouble getting slots whenever they try. I am a long-standing customer of the Coalville store, having shopped there weekly for many years. Both my son, a transplant patient, and my daughter have also been loyal customers for nearly two decades. Despite my son's vulnerability, evidenced by a government letter, it doesn't seem to improve our chances with your online service. Any guidance on this matter would be greatly appreciated.

Dear Customer Service, I, Mr. T J Styles of 8 David Road, Paignton, had a home delivery scheduled for 24/04/20 at 6:30 PM. I was overcharged on my order of Cravendale milk, as I purchased 4 x 2 liters and was charged a total of £7.40 instead of the reduced price of £6.40. Kindly refund me the difference of £1. Additionally, I have been trying to have 75 points added to my account for a transaction on 09/03/20, but despite multiple attempts by the staff at the Paignton branch, the points have not been added. I was assured they would be included within 10 days, but they are still missing from my account. Could you please rectify this issue and ensure the points are added promptly? Thank you for your attention to these matters.