Morrisons Customer Service Issues

Dear Community, I am 76 years old and following the government's guidance to self-isolate. Unfortunately, I do not qualify for free food boxes as I don't have a pre-existing condition that would allow me to register with supermarkets for home deliveries. I attempted to register with Morrisons using my Gmail accounts, but their website would not accept them despite regular use. I have also tried contacting them via phone, but all numbers appear to be temporarily suspended. The same situation seems to apply to other stores like Iceland and M&S. While I could reach Sainsbury's helpline, they were unable to assist me in registering for a delivery slot. It's disheartening as many elderly individuals like me are struggling to access food. Any advice on this matter would be appreciated. I understand there may be delays in responses, but I am grateful for any help. Thank you for your valuable service. Sincerely, Amarilla

I visited Morrisons in Dukinfield this morning for shopping. I am a carer with varying shifts. I was informed that everyone needs to queue due to new rules. I was told only NHS and carers can shop between six and seven in the morning. What should individuals on shift at that time do? The manager made this decision. It seems unfair compared to other Morrisons stores where you can shop anytime with your ID badge. I find this situation disappointing and plan to share it widely. - E. Noble

I purchased my groceries at Morrisons in New Bradwell, Great Yarmouth last Saturday. I bought 10 £1 Christmas saving stamps, but upon closer inspection, I noticed they all expire on 24th April [redacted]. I tried to exchange them at the store, but they couldn't accommodate due to COVID-19. I'm unsure of what to do now since they are expired. I would appreciate a refund of £10 or an exchange for valid Christmas stamps, preferably with an expiration date at least until 25th December.

My first online order from Morrisons is due any time now. I carefully selected items that were shown as in stock on the website 24 hours ago. However, I received a list of missing or substituted items after the cancellation window had closed. Nearly half of my order, mostly food, including chicken, was missing without any suitable substitutes. The substitutes provided are either unacceptable, double the price, or completely different from what I ordered. I specifically chose to shop online to avoid going out as a vulnerable person. The current situation has made it seem more convenient to have gone to a store, selected my items at lower prices, and with more variety. I tried to contact customer service, but after waiting for 15 minutes, the call was disconnected. I wish to reject the entire order, but the process to reject substitutes individually via an online form seems like it will be a hassle.

I recently purchased a dress on sale at your Margate store. Since I couldn't try it on in-store, I attempted it at home only to find that it is too big. Unfortunately, I misplaced the receipt but the tags are still intact, so I assumed I could exchange it. However, the staff member at the customer service desk informed me that due to the current situation, returns are not possible. Nevertheless, she mentioned another returned item in my size that was available. This left me puzzled as the other dress had been handled and returned as well. I simply wish to receive a refund, credit note, or exchange for another item. I would appreciate it if you could address this issue. Thank you.

I am Marine Barkhudaryan and I have two lost parcels, EH[redacted]94GB and EH [redacted]68GB, for over a month now (since 28.04 and 30.04). The Parcel Force delivery driver handed my parcels to your worker manager, Mr. Mohammas, but now I cannot locate him or my parcels. I have informed your customer service and asked for assistance in finding him and my parcels, as I am considering legal action. I have visited the customer help desk at Morrison's store, but unfortunately, I couldn't find Mr. Mohammas there. Please address and resolve this issue promptly or provide me with contact information for your customer service. Thank you.

I have attempted to contact you numerous times via phone and email without success. My phone has been off due to an emergency, and the emails I sent bounced back. I want to address a simple complaint regarding missing items from my order placed on Saturday, June 20th. I have reported this issue to several websites, feeling frustrated as I have received no resolution. The missing items, a bottle of Jack Daniel,s and 2 bags of vinegar crisps, were not immediately noticed due to a late delivery, and they were mainly alcohol and crisps which did not require immediate attention. There are missing items from the delivery number [redacted][redacted], and since only my husband and I reside here, they could not have been misplaced or stolen. Although £[redacted] is pending in my bank account, the amount has not been deducted. I look forward to hearing from you promptly. - C. Watts

I am dissatisfied with today's delivery. I ordered 2 Elmlea singles but received 2 Elmlea single lights. The Cumberland sausages I ordered for £2.50 were missing without notice. My 1 shortcrust pastry was substituted with light puff pastry, despite already ordering 2 boxes of puff pastry. Additionally, I ordered 5 tins of Gourmet Melting Heart Chicken at 45p per tin, but was given 5 boxes of Gourmet Mon Petit, each priced at £1.50 per box and charged £9.00 instead of £7.50. The substitute for Morrisons Valencia orange lollies was Del Monte reduced sugar lollies, different from the shown substitute. I am extremely dissatisfied and attempted to call but waited on hold for almost an hour with no response. Please respond promptly.

I purchased some redfish fillets at the fresh fish counter in the Taunton store yesterday, costing £4.33 for two fillets with a use-by date of 17th July. When I cooked one fillet last night, I discovered it was nearly inedible due to scales on the underside that I couldn't remove by scraping. Today, when attempting to cook the other fillet, washing the scales off didn't work, and they were difficult to see and remove individually. This has not been an issue with previous redfish purchases, leading me to believe the fish was poorly prepared by the fishmonger. I am requesting a refund, but returning to the store will be a two-hour trip as it is not local. Please consider reimbursing me. Let me know where I can send a photograph of the receipt. Thank you.

I am having difficulty updating my payment information on my Morrison's account. When attempting to place an order, my new contactless card was not accepted due to a change in expiry date and CVV. Despite deleting the old card and entering the new details, the website's submit button is unresponsive. My family relies on Morrison's for grocery delivery as we are all at high risk, but the ongoing payment issue is preventing us from using the service. I have tried troubleshooting with customer service, following suggestions to clear browsing history and use Google Chrome, but the problem persists. I have not received a resolution despite multiple interactions with Amanda and Haida. Using both an Apple MacBook Air and an iMac, I have resorted to ordering from another supermarket in the meantime. It has been over two weeks, and the problem remains unresolved. Any assistance would be greatly appreciated. Thank you. Regards, S. Siddiquey

Yesterday's home delivery was disappointing. I was overcharged for items, received incorrect products, and even got things I didn't order like sliced white bread. Despite speaking to Customer Service after a long wait, the promised follow-up call from Manager Mr. John Camish never came. At 76 years old and waiting for an extra delivery, I'm torn between waiting for Morrisons' mistakes or spending time with my family who I haven't seen since March. This experience has shaken my long-standing loyalty to Morrisons, and I will be escalating this issue further. It's a letdown from a company I used to be very happy with. - Susan Watson

I recently had a traumatic experience at your Morrisons store in Wishaw, North Lanarkshire. I have been a loyal customer for over 25 years and always had good relationships with the staff. However, approximately two weeks ago, after receiving emergency treatment following a fall, I visited the store in pain wearing new shoes that were slipping. Despite purchasing items, including beer for my son, I was wrongly accused of being drunk at the checkout by two staff members. I was shocked and embarrassed by this false judgment. After speaking to the manager who found no evidence of intoxication, I was discreetly offered an apology and flowers by the staff involved. Although the manager handled the situation correctly, the incident has left me deeply upset. I suffer from extreme anxiety and now experience panic attacks when visiting the store. Despite previously spending a significant amount at Morrisons, I am considering taking further action to address this issue as the experience has been unforgettable. A once loyal customer, Mrs. L.S. Murison

Morrison appears to be discriminating against elderly customers without smartphones by requiring the use of one for Click and Collect orders. They fail to answer phone calls promptly, making it impossible to communicate upon arrival. The email complaints service lacks a proper address and suitable complaint categories. I request a designated complaints email and an "other" option on the web form. They should answer calls promptly at the store and head office, with wait times under 5 minutes. Morrison must stop discriminating against non-smartphone users or provide WiFi at collection points for email button use.

Online delivery received today, 22/8, with order number: [redacted][redacted]. Instead of the Ready to Eat cooked chicken I ordered for £5.00, I received raw chicken priced at £2.50, which is not suitable for me as I am an elderly individual without an oven. Additionally, the Chockas mint choc lollies I purchased were melting upon arrival. I request the raw chicken to be collected as soon as possible, preferably tomorrow, 23/8, as it is taking up unnecessary space in my fridge. I expect a full refund of £5.00 for the incorrect chicken and possibly a partial or full refund for the melted ice cream. I have canceled a future order due to this experience and encountered issues with payment authentication on two occasions, necessitating assistance from my bank. Kindly address these concerns promptly and confirm the collection time for the raw chicken.

I'm experiencing difficulty registering my More Card since it indicates that the email address is already in use. I haven't used my card in a while due to my husband's health issues. Sadly, he has passed away, and I am now returning to shopping at Morrison's. The store staff suggested keeping recent receipts for future credit once this issue is resolved. I believe the problem may be that while my email remains the same, my surname and address have changed after I got married three years ago. Kindly assist me in updating my details so I can make use of my card again. I am planning a significant shopping trip today and hope that all my recent receipts will be credited correctly. Thank you, Patricia W. Email: [redacted]

Dear Customer Service, My daughter set up an annual delivery pass for me in March, initially using her email: [redacted], and later updating it to mine, [redacted] However, there seems to be a glitch in the system. The email reminders from Morrison on the day of delivery, indicating items are on their way, are being sent to my daughter's email instead of mine. Consequently, I receive them belatedly through her forwarding, causing issues with missing or substituted items I am not always aware of in advance. Despite contacting customer service multiple times over the last six months to rectify this, the problem persists. During yesterday's call, after waiting fifteen minutes, the agent I spoke with was unhelpful, stating they only had one email address on file and offering no solution for the recurring issue. Frustrated, I requested to escalate the matter to a supervisor, but was advised to send an email due to Covid19, ultimately leading to the call being cut off. This experience was disappointing, especially considering the regular substitutions, damaged items, and lack of communication I have encountered during the lockdown period. I typically refrain from complaints and understand the challenges posed by the pandemic, but yesterday's interaction was particularly disheartening. Sincerely, Pauline Martin

During my recent visit to Morrisons in South Shields Tyne & Wear, I experienced an incident at the checkout involving their bag holding device. Unfortunately, it obstructed my access to pack my shopping, resulting in my jumper getting caught and my upper arm being scratched. The checkout operator was attentive and called a manager, who, however, seemed indifferent to my well-being and simply mentioned reporting the issue. I expressed my intention to provide feedback myself. I am left wondering if this is the standard of customer care at Morrisons. Prompt attention to this safety concern and acknowledgment of my inconvenience are greatly appreciated. It is crucial for all customers' safety that incidents like this are addressed swiftly.

While I am not a regular customer, I recently discovered my favorite Lockerbie cheese stocked at my local Alloa store, leading me to shop there occasionally. However, I was surprised and disappointed when the deli assistant informed me that they could only provide the cheese in a wedge shape instead of the rectangular block I requested. I find this new policy to be quite inconvenient as wedges are not the most practical shape for slicing cheese. Most people, including myself, prefer rectangular blocks for slicing wafer-thin pieces for sandwiches or toast. This change seems unnecessary and restrictive, as cutting a rectangular block wouldn't create any waste and wouldn't hinder future wedge cutting. I would appreciate an explanation for this decision as it may affect my decision to continue shopping at your store, despite previously purchasing more than just cheese during my visits.

Today, I visited the Morrisons store in Newcastle under Lyme, specifically the town centre location. Despite having two staff members at the entrance and a cleaning station, there was a lack of effort to regulate the number of people entering or enforce social distancing inside. At the checkouts, there was a lack of organized queues or controls, with adjacent tills open, causing crowding and making it impossible to maintain distance between customers. The store was busy, and individuals were packed closely together. When I raised these concerns with the duty manager, their response implied that it was the customers' responsibility to distance themselves. It appears that Morrisons is merely going through the motions of Covid control. My observation is that there is inconsistency from strict rules to negligence. Similar to many establishments, Morrisons needs to improve its approach to address these issues effectively.

I placed a doorstep delivery order on Thursday, October 22nd, and spent 30 minutes completing the order, only to not receive the delivery. I attempted to contact the Shrewsbury Whitchurch Road store but couldn't reach a staff member, which was frustrating. I received a call at 8:37 PM from a team member explaining that the delivery was missed due to a driver being sick. It would have been better to receive this information earlier as I had to rearrange my day. The voicemail mentioned a delivery for the morning of October 24th, but again, no one called to confirm a time slot. This situation is unacceptable as we are shielding due to health conditions. When I contacted the doorstep delivery number, they were unhelpful, stating they couldn't assist once the order was with Morrisons store. This lack of communication and service is unsatisfactory. Please urgently address this issue. The order was for Louise Bayliss at 2A Merry Lane, Clive, Shrewsbury. My contact number is [redacted].