Mojang Customer Service Issues

I am encountering an issue with Minecraft regarding my world, Sunnyburg. A notification keeps popping up indicating that the world failed to sync or got corrupted. It advises trying again when in a good state to migrate. I made sure to save the game and backed it up on my external hard drive. Although I no longer have the original Xbox I used to play on, I did save the game to the cloud prior. I am seeking assistance on resolving the loading problem without losing the entire world.

Hello! I'm Adamaris. I installed Minecraft on my PC a few years ago. I can't recall which email I used for my account, but I know my username - Lightningheart01. Although I'm uncertain about the password, I'm positive I had an account as the game is installed on my computer. Unfortunately, I can't remember the exact year I purchased Minecraft. I'm hoping there's a method to retrieve my account because it holds sentimental value to me. Thanks!

Hello, I am reaching out regarding my son who forgot his password for Minecraft. He cannot retrieve it as he is unsure which email he used. The email linked to his Minecraft account is [redacted] As a concerned parent (mother), I am requesting assistance in resetting his password. My email for communication is [redacted] I have paid for the game using a MasterCard. Your help in resolving this matter would be greatly appreciated. Thank you, Lenau

I was playing a world on Xbox One with my girlfriend, who plays on mobile. We stopped playing overnight to go to bed. When we woke up to continue playing the next day, the world was no longer on my console. The world was not deleted, but we can't seem to find it. It was named "Me <3 Lucy" or something similar. We are both upset about this and would be grateful if we could recover our world. My account is "misscoopa05." Thank you.

Hello, I was informed that if I purchased Minecraft Java Edition before [redacted], I would also receive a complimentary copy of Minecraft Windows 10 Edition. When I visited Mojang's website to claim my free copy, I encountered an error message. I have reached out to various websites and companies, including Windows and Mojang, but have not had any success. I am looking forward to receiving my free copy of Minecraft Windows 10 Edition promptly. Thank you, Tom

I encountered a glitch in my game where it reverted to an old version upon logging off. Strangely, I found giants, a plant with visible iron, and an unknown plant that gave mysterious effects. Additionally, I spotted a mushroom beyond the build limit. Unfortunately, I didn't capture the effects on video. Would appreciate any assistance regarding this issue. Feel free to reach out for the clips at [redacted]. Thank you for your help.

I play on the PS4 and wanted to play with friends again, but since you have to sign in with Microsoft, I always do that too... But the problem is that I haven't been able to sign in since December 24, [redacted]. It always says: "We tried to connect to your Microsoft account, but something went wrong." And that's why I can't play online anymore, and I don't know what the problem is. I have a good internet connection. Everything else seems to be fine too. The next problem is that I don't remember the details of my Microsoft account anymore, so I kept creating new ones until December 24, [redacted]. Since then, I haven't even received a code for signing in to Microsoft. I hope to get a response as soon as possible so I can play with my friends again. Sincerely, Marc.

A while ago, I discovered that I could claim a code for Windows 10 Edition Minecraft as I had purchased Java Edition long ago. I redeemed the code and had it, although I never used it since I prefer Java Edition. However, I recently learned about the cross-platform feature of Windows 10 Edition, allowing me to play with friends on consoles. When I tried to access the game, it seems I no longer have it. I attempted to redeem the code (K72TM-9YRV7-2VVCR-Y92YJ-KJDXZ) again, only to learn it was already used. Where is my game? Currently, the options presented are to buy "Starter Edition" and "Master Edition." I am eager to reclaim my game. Thank you for your assistance. Best regards, A.F.

I have an old Minecraft account from around [redacted] that I'd like to recover. Unfortunately, I can't recall the email or password associated with it. I believe the email could be [redacted] Some of the usernames I used on that account include Stegosaurus67, DinosaurGoesRawrr, DatRandomGurl, xStego, and MidnightWolf67. I'm hoping to retrieve my old purchases linked to that account. It would be great if I could update the email to my current one. Any guidance on how to proceed would be appreciated. Thank you.

I tried to download the Bedrock Edition and redeem a gift code last month. However, it said you were temporarily out of codes. A month later, it still shows the same message, while my friends can buy the game. I have purchased the game previously; otherwise, I wouldn't be trying to redeem a gift code. The email I use for the account is [redacted] Thank you in advance.

We purchased Minecraft on December 25, [redacted] for my daughter's computer using her email. However, when we downloaded the Technic Launcher and tried to sign in with her Mojang account, it shows an error saying "This Mojang account has no purchased copies of Minecraft attached." Can Mojang please verify our purchase under my daughter's information and resolve this issue so she can access Minecraft on the Technic Launcher?

My cousins and I were playing Minecraft when we stumbled upon a ravine and discovered diamonds. Unfortunately, during a disagreement, one cousin threw me into lava, causing me to lose my progress. I have a suggestion for Minecraft developers. I recommend adding a world lock feature that requires a password for entry, set when creating the world. This feature would be an optional setting in the world configuration. Thank you.

I'm encountering difficulties with my Minecraft realms. Previously, my realm functioned adequately, but recently I've been facing significant lag spikes. Every 3-4 seconds, I experience a roughly 1-second lag spike, leading to minor rollbacks reverting me to a prior position. Additionally, there are delays when interacting with the chat or blocks like chests, resulting in responses taking about half a second. These issues persist over extended play sessions, significantly detracting from the enjoyment. Notably, these problems also affect my friends, and the game operates smoothly in single-player mode. The complications solely arise when utilizing the realm.

I am having trouble accessing my previous Minecraft account for the Java Edition. I have been playing Minecraft since version 1.4.6, and my old account username is ondradoksy. I suspect that my account was taken and transferred, as my skin was altered. I am considering purchasing Minecraft again, but I would like to retrieve my original username. The email associated with the old Minecraft account is [redacted], and my current Mojang account email is also [redacted]

Mein Freund und ich haben in der 1.14 eine Welt gebaut und mehr als 30 Stunden Arbeit investiert. Als wir in der 1.15 spielen wollten, bemerkten wir, dass der Shader nicht mehr funktionierte und das Lagerungssystem, das ich erstellt hatte, nicht mehr da war. Als wir zurück zur 1.14 wechselten, war alles verschwunden. Glücklicherweise hatte mein Freund eine Kopie gemacht und wir konnten zumindest unser Haus retten, aber die beiden Keller mit dem Pistentor und dem Lagersystem sind weg! Wie kann es sein, dass eine Welt, die in der 1.14 begonnen wurde und nur kurz in der 1.15 geöffnet war, komplett gelöscht wird? Das ist frustrierend und ärgerlich! Ich hoffe auf eine Entschädigung von [redacted]€ für den Verlust.

Mein Freund und ich haben in der Version 1.15 eine Welt gebaut und über 30 Stunden daran gearbeitet. Als wir heute weiter spielen wollten, stellten wir fest, dass der Shader in Version 1.15 nicht mehr funktioniert und das Lagerhaus, an dem ich gearbeitet habe, auch weg ist. Als wir zur Version 1.14 gewechselt sind, war alles verschwunden. Glücklicherweise hatte mein Freund eine Kopie gemacht, also haben wir zumindest unser Haus zurück, aber die zwei Keller mit dem Pistentor und dem Lagersystem sind weg! Wie kann es sein, dass eine Welt, die in Version 1.14 erstellt wurde und nur kurz in Version 1.15 geöffnet wurde, komplett gelöscht wird? Es ist frustrierend, dass eine Version so fehlerhaft sein kann.

Mein Freund und ich haben begonnen, in der Version 1.15 eine Welt zu erstellen. Wir haben ungefähr 30 Stunden darin investiert und wollten heute Übernachten und weiter spielen. Nachdem wir bemerkt haben, dass der Shader nicht mehr funktioniert und das Lagerhaus, an dem ich gearbeitet habe, verschwunden ist, sind wir zur Version 1.14 gewechselt und alles war weg. Glücklicherweise hat mein Freund eine frühere Kopie gesichert, sodass zumindest unser Haus wiederhergestellt werden konnte. Leider sind die beiden Kellerräume mit dem Pistentor und dem Lagerhaus verschwunden. Wie kann es passieren, dass eine Welt, die in Version 1.14 erstellt wurde und nur kurz in Version 1.15 besucht wurde, komplett gelöscht wird? Es ist frustrierend und ärgerlich, dass eine Version so fehlerhaft sein kann.

I am having an issue with my Minecraft account on both my regular Nintendo Switch and Switch Lite. Despite using the same Microsoft account, only 5 out of the 24 texture packs I bought are displaying. These texture packs were originally purchased on the Switch they are not showing up on. I recently got a Switch Lite and logged in, but most of my texture packs, worlds, and skin packs are missing.

I purchased a prepaid card for Minecraft to download on my computer, but when I tried to redeem it, the code was invalid. Even though I followed the given instructions, the store where I bought it refused to refund me because the silver area was scratched. I then tried using it on my console, but it prompted me to use a different device. After going back to my computer, the code was still not working. I paid $26.95, excluding tax, and I have the receipt. I am eager to play the game on my computer, but if the issue cannot be resolved, I would like a refund.

Hello, I purchased Minecraft a few days ago, and I previously contacted you regarding an issue but have not received a response yet. After encountering an error message during payment, my bank account shows two transactions for the same amount. Unfortunately, I have not received access to Minecraft despite the double charge. The bank has not reversed these charges, and I am still without the game. I would appreciate assistance as I have been waiting for over three days for a resolution without my money being returned.