The following are issues that customers reported to GetHuman about Microsoft Outlook customer service, archive #4. It includes a selection of 20 issue(s) reported March 29, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I've been asked to reset the password on my phone because my email account ([redacted]) is blocked. Could you please send me the necessary code to enter? I have requested it 4 times on the email ([redacted]) linked to the above email account, but to no avail.
I am quite troubled as I am currently abroad and this is a professional email account. You can also leave me a message on my phone at +33 [redacted]71 (WhatsApp).
Thank you in advance for your assistance.
Looking forward to hearing from you.
Best regards,
Philippe Maumus
Reported by GetHuman-sylvmau on बुधवार, २९ मार्च २०२३, दोपहर १२:४८ बजे
Hello, I need to reset my password on my phone as my email account, [redacted], is blocked. Could you please send me the necessary code to enter as I have requested it 4 times to the email [redacted] linked to the above-mentioned email, but without success.
Thank you in advance for your valuable assistance as I am currently abroad, and my blocked email is work-related. I am truly bothered by this issue.
You can respond to me at the following email:
[redacted]
Looking forward to hearing from you.
Best regards,
Philippe M.
+33 [redacted]71
Reported by GetHuman-sylvmau on बुधवार, २९ मार्च २०२३, दोपहर १२:५३ बजे
I am having trouble accessing my email account [redacted] as I have forgotten the email address. The verification code process did not resolve the issue, as I am now required to provide details like the email addresses of recent contacts and subject lines of emails. Since I typically do not use the [redacted] account, I am unable to recall this information. Accessing the sent items would be helpful, but I am unable to do so without logging into the account. I am in need of assistance with this matter. Thank you.
Reported by GetHuman-bobdyldo on शनिवार, १ अप्रैल २०२३, रात ८:३१ बजे
I've had this email account since I was 12, but as I've upgraded devices over the years, I've forgotten the password. Unfortunately, I no longer have access to the recovery email linked to it. This email is linked to many old photos and important communications that I need to retrieve. The email address in question is [redacted]
Reported by GetHuman8278844 on सोमवार, ३ अप्रैल २०२३, रात ११:५७ बजे
Hello,
I noticed that my Outlook account got blocked on April 4, [redacted], at 10:00 a.m. Since then, I have made multiple unsuccessful attempts to unblock it. While everything seems to work fine, when I try to send an email, it shows an error stating that my account is blocked. This cycle keeps repeating. Can someone assist me with this issue?
Email: [redacted]
Appreciate your assistance!
Regards,
Lucile Dartois
Reported by GetHuman-la_petit on मंगलवार, ४ अप्रैल २०२३, रात ९:५५ बजे
Hello, I was asked to free up space, which I did by deleting emails and photos on my email [redacted] Then my account got blocked 2 days ago because I supposedly did an operation without "conformity". The method to recover my email by providing my phone number isn't working, maybe because I live in Mayotte.
My alternate email is [redacted], which is how you can reach me.
I'm anxiously awaiting a very important email. If Microsoft intends to disable my account, please notify me clearly so I can take necessary action promptly.
Reported by GetHuman-iriou on शनिवार, ८ अप्रैल २०२३, दोपहर २:२९ बजे
Good evening,
I have been trying to contact Microsoft Outlook customer service since yesterday with no success. My email account has been hacked, and someone is trying to access all my data linked to my account: [redacted] The hackers changed the password and identification so I cannot recover my account by clicking on "forgot password." Could you please consider temporarily blocking my account to prevent them from using it to their advantage? Everything important is in there: my social media accounts, my bank accounts, and my shopping accounts (Amazon). I am willing to provide any proof needed, such as my ID card, passport, and driver's license. I am Sonia Medjaouri, and you can ask any necessary questions to verify that this account belongs to me and has been hacked for years. Additionally, here is my phone number: 06 60 13 06 13.
Best regards,
Sonia Medjaouri
Reported by GetHuman8294957 on मंगलवार, ११ अप्रैल २०२३, शाम ५:१२ बजे
I encountered an issue today trying to send an email through Outlook. The platform indicated that my account was locked, preventing me from sending it. After unlocking it using a phone-received code, I attempted to resend the email, only to face the same problem. I made multiple tries, even altering the attachment, but to no avail. Currently, I am unable to unlock my account because Microsoft is unable to send a code to my phone number (I've tried multiple numbers). I am uncertain about resolving this dilemma. Despite successfully submitting a Microsoft account recovery request, the situation remains unchanged. Could this signal a permanent lock on my account?
Reported by GetHuman8301870 on शुक्रवार, १४ अप्रैल २०२३, शाम ६:२१ बजे
I created the email address [redacted] in Outlook. This email is linked to my Dashlane account where I store all my essential passwords. Unfortunately, I forgot the password to access my email, preventing me from reaching both my email and stored passwords. This issue is urgent.
I am seeking assistance in contacting Microsoft to speed up the process of gaining access to my email. I attempted the usual method via the Outlook website but have not received any communication regarding my email password. Any help would be greatly appreciated. Thank you.
Reported by GetHuman-wgoodmoo on शनिवार, १३ मई २०२३, रात ८:१६ बजे
Unfortunately, I was a victim of a scam through my school email. The scammer impersonated a real person from my school using a legitimate email address. They tricked me into thinking my Microsoft Outlook account would be deleted unless I provided my information on a Google document, which I did. Shortly after, I received a text with numerous typos threatening to terminate my email if I didn't answer their call. As a result, I can no longer access my school email as it now shows as nonexistent.
Reported by GetHuman8367161 on सोमवार, १५ मई २०२३, रात ९:११ बजे
Hello, some time ago, I attempted to close my Hotmail account ([redacted]) because of the excessive spam. The closure instructions mentioned not to log in during the process. However, I keep receiving unsolicited single-use codes to my backup account, which I suspect may be related to the Hotmail account. It seems like spam or unauthorized access attempts. Could you please ensure the Hotmail account is completely closed and remove my backup account ([redacted]) to prevent further notifications? Thank you.
Reported by GetHuman8390568 on शुक्रवार, २६ मई २०२३, दोपहर ३:०३ बजे
My Outlook account is currently linked to my landline number for security, but I need it changed to my cell phone since I can't receive texts on my landline. After getting a new phone, I couldn't add my old Outlook account, it only allowed for my Gmail account. I'm eager to access my old Outlook account where all my contacts are. I created a new Outlook account in the meantime. However, the process to update the phone number is too long at 30 days. Is there any way to expedite this change? My old Outlook account is tied to my landline, but as it can't receive texts, I need to update it promptly to regain access.
Reported by GetHuman-jusutton on बुधवार, ३१ मई २०२३, दोपहर १२:१८ बजे
I experienced an issue with Vodafone where my mobile number was disabled and when it got re-enabled, it was a new number. Subsequently, I discovered that my account [redacted] had been suspended due to allegedly sending out spam emails, which I did not do. I am unable to recover it via my registered phone number from Spain [redacted][redacted], as I no longer have that number.
I kindly request assistance in resolving this matter promptly or changing the contact number on the account to my current one, which is +[redacted]6.
Thank you,
Chris Siomos
Reported by GetHuman8432961 on बुधवार, १४ जून २०२३, दोपहर २:३६ बजे
I was in the process of creating a new email address with Hotmail.com when the page crashed, and I couldn't complete it. Now, when I try to finish it, it says the email address I want is already taken. Additionally, I'm unable to log in because it claims I've attempted to do so too many times, which is not the case. I would appreciate assistance in recovering this account as it has the specific email address I desire.
Email address: [redacted]
Password: lovelyplume5!
Reported by GetHuman8461272 on मंगलवार, २७ जून २०२३, सुबह ६:०८ बजे
Hello,
My Facebook account belonging to Ignas Piragis was hacked 24 hours ago, and it was linked to my [redacted] email address and personal phone number. The hacker changed my email to [redacted] and removed my phone number, preventing me from receiving the login code. I have evidence confirming the account is mine, including emails about the changes made, but clicking "that's not me" does not have any effect. Is there a way to retrieve a code from the hacker's Outlook email?
Reported by GetHuman-igneeeli on गुरूवार, ६ जुलाई २०२३, दोपहर ४:४२ बजे
I recently switched phones and lost access to my passwords, especially for my Outlook email [redacted], which is crucial for my job search. Despite trying to recover it, I am unable to provide recent email contacts due to not being able to log in. I have important job-related emails from TSA, ProMarketing Solutions, Deer Meadows, and JEVS. I keep track of my job applications but need access to my email. Kindly assist me in regaining access to my account, [redacted] You can reach me at [redacted] or [redacted], or [redacted]. Your help is greatly appreciated.
Reported by GetHuman-loughrin on शुक्रवार, १४ जुलाई २०२३, रात १:३३ बजे
Hello,
I am encountering an issue when trying to access my Outlook account [redacted] I was notified of unusual activity and instructed to verify it. However, I am unable to access the code sent to my emergency address [redacted] for the same reason.
As a workaround, I used my gmail address [redacted] to provide the required information. Unfortunately, I have not regained access to my primary email [redacted]
Having a functional email address is vital for communication with various organizations and individuals. I hope for a prompt resolution. Feel free to contact me at +[redacted]5.
Best regards.
Reported by GetHuman-suikonbl on शनिवार, १५ जुलाई २०२३, दोपहर ३:२७ बजे
I need help transitioning an Outlook account to a business one. I have a few queries:
1) I'm looking to buy a custom email domain for the company. Can I do this directly through Microsoft or do I need to use another provider? And how can I link this to my Outlook account?
2) How do I switch my [redacted] email (personal) to an Outlook [redacted] (business) account with several users?
Reported by GetHuman8508101 on सोमवार, १७ जुलाई २०२३, दोपहर ३:४४ बजे
Hello,
I am reaching out to address an urgent matter concerning my Outlook.com account, which has been suspended and locked. Despite my efforts to regain access, I have been unsuccessful, depriving me of important data and access to my linked business Facebook account.
Initially, I received a verification code via email but encountered issues when providing my mobile number for further authentication. The error message indicated a usage limit had been exceeded, halting the recovery process.
I kindly seek your assistance in resolving this matter promptly, as the impact on my business is significant. Any support in recovering my account would be greatly valued.
Thank you for your attention and consideration.
Best regards,
Mahmood Y.
Reported by GetHuman8524410 on मंगलवार, २५ जुलाई २०२३, सुबह ८:१३ बजे
Approximately two weeks ago, all emails sent to my personal email address, [redacted], started showing an unauthorized forward to another email address, [redacted] When I send emails from my account, the system automatically forwards copies to [redacted] without my consent or adding the address to CC or BCC. I have no connection to [redacted], and the address is not stored in my contacts.
I have not authorized anyone to receive copies of my emails. Please stop [redacted] from receiving my emails promptly. Thank you.
Reported by GetHuman8524578 on मंगलवार, २५ जुलाई २०२३, दोपहर ११:०५ बजे