The following are issues that customers reported to GetHuman about Microsoft Outlook customer service, archive #3. It includes a selection of 20 issue(s) reported June 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble logging into my Hotmail account ([redacted]). When I try to reset my password, they request identity confirmation to be sent to a phone number I no longer have access to (+[redacted][redacted]) that I used in [redacted]. I have another Gmail account listed for recovery, but it also has the same old phone number linked for verification. I am willing to provide my ID card, visa, etc., to prove my identity. This Hotmail account is under my real name, and I have tried every possible way to recover it for my Steam account. Despite my efforts, even finding old phone numbers and Steam wallet cards, I have not succeeded. I am desperate for help as I cannot access important accounts. Today is my birthday, and I would greatly appreciate assistance in recovering my Hotmail account. Thank you.
Reported by GetHuman-getomafk on jeudi 9 juin 2022 22:28
Hello,
My name is Alina, and I'm reaching out on behalf of SlotsCalendar. We utilize Sendinblue for our email campaigns; however, we've noticed a decline in deliverability to Yahoo Mail users over the past 3 months. Upon investigation, it appears that our sending email address may be blacklisted by Yahoo. The error message received is: "[redacted] 4.7.0 [TSS04] Messages from 77.32.[redacted].60 temporarily deferred due to unexpected volume or user complaints - 4.16.55.1".
The email address causing the issue is [redacted], and I can provide the IP if necessary.
Could you please assess this situation and assist in removing our email address from Yahoo's blacklist? Feel free to request any additional information needed to resolve this matter.
Reported by GetHuman7606651 on mercredi 6 juillet 2022 14:32
I am experiencing phishing abuse from customers with outlook.com email addresses through my iMessage app using my phone number. I need to report this issue to Microsoft about the outlook.com customers. I may have to involve the local police department to address this cybercrime. I am seeking assistance from Customer Service to stop these outlook.com customers. This violation involves privacy breach, phishing, and potential identity theft for both personal and business use.
Reported by GetHuman7618169 on samedi 9 juillet 2022 19:08
My Outlook e-mail account has been disabled by Microsoft, and I have been unsuccessful in trying to reinstate it through the automated system. I've created a new e-mail account per Microsoft's instructions, but unfortunately, I have lost all my previous contacts. I am in need of speaking with a customer service representative because the automated system has not been successful in helping me recover my original Outlook account with all the important contacts. I've tried to provide information about recent e-mails and asked for help, but I keep receiving automated responses that do not address my specific concerns.
Reported by GetHuman7635801 on vendredi 15 juillet 2022 11:52
I previously had two Outlook accounts, [redacted] and [redacted], linked to my business partnership with MDVIP. The information stored within these accounts is crucial for my business, including sensitive patient communications under HIPAA regulations and Health Insurance Contracts. Unfortunately, MDVIP ended our affiliation in early June [redacted], resulting in the termination of my access to their MDVIP Portal Website and both Outlook accounts. Despite the importance of the data within these accounts for my patients and business, MDVIP refuses to cooperate in providing me with access to retrieve it. I believe this situation is unjust, and I simply seek to obtain my essential data. Thank you for your assistance. Dr. Matthew T. Kleese
Reported by GetHuman7706364 on lundi 8 août 2022 16:12
When attempting to send an email, I encountered an issue with Outlook.com stating my account was blocked. Despite following the unblocking steps, entering the code, and receiving confirmation, the account remains inaccessible. Upon opening Outlook.com, a promotion for Outlook.com Premium appears, obstructing access to my email. My goal is to regain access to my email account for sending messages. Previously, I could only receive emails due to the block. Contacting me via email is currently impractical until this issue is resolved. I primarily use [redacted] (alternatively [redacted] for accessing emails). Rest assured, I am an 81-year-old individual struggling with technology. For communication, you can reach me at my landline [redacted] or send a text to my infrequently used cellphone at [redacted]. I provided my email below solely due to system requirements.
Reported by GetHuman7721930 on samedi 13 août 2022 18:06
I've been attempting to regain access to my account for several days now while traveling abroad. The phone number linked to my account is no longer in service. Initially, I successfully recovered my account using the same information provided. However, after being prompted to verify my details again, the system repeatedly indicates that the information I entered is incorrect. I urgently need access to this account as it is crucial for both my professional work and studies. Despite being confident in the accuracy of the information I am providing, the verification process continues to be unsuccessful. I have attached screenshots of the last three emails sent from the account, including one confirming its verification. The email address I am trying to recover is [redacted]
Reported by GetHuman7870473 on lundi 10 octobre 2022 14:02
Lately, I've been bombarded with hundreds of spam emails in my main inbox. Despite blocking and moving them to the junk folder, they keep flooding in daily. Today alone, within a 4-hour window, I got 5 spam emails in the designated junk folder, and a whopping [redacted] in my main inbox. This constant influx is incredibly frustrating as I don't have the time to sift through the legitimate emails from the junk. The issue has only escalated over the past week. I would really appreciate some assistance with this matter.
Donna T.
Reported by GetHuman7968148 on lundi 21 novembre 2022 20:58
I am part of a team in my department with two other members. We all have two email addresses for different company entities. I am trying to overlay each person's calendars side by side for easy viewing. Currently, I can only overlay calendars in the first pane, making the content too small to be useful. I would like to have each person's calendars displayed in separate panes for better organization. For example, one pane displaying my calendars for both companies, another for the first team member, and a third for the second team member. This way, we can efficiently manage our schedules without overcrowding the display.
Reported by GetHuman7971581 on mercredi 23 novembre 2022 03:54
I've been using Outlook for years, but recently, I've been bombarded with 10 to 15 emails every day asking me to upgrade. Despite trying to resolve this through the upgrade emails, the issue persists. The excessive emails are becoming a hindrance and may push users away. Why does Outlook continue to inundate users with upgrade emails, causing disruptions in email usage?
Reported by GetHuman8012456 on vendredi 9 décembre 2022 20:24
Hello,
I am reaching out because I am having trouble accessing my old email address at [redacted] Though I remember the password, I am unable to sign in as it indicates that the account may have been compromised. In order to proceed, I need to answer security questions that I do not recall due to not using this email for a decade. I suspect someone has compromised my Instagram account (linked to this email), and regaining access is crucial. I am willing to speak with someone to provide verification of my ownership. Thank you for your assistance.
Reported by GetHuman8016488 on dimanche 11 décembre 2022 21:36
Hello,
I have designed a visually appealing email signature with a GIF using Canva. I want to use it as the email signature for myself and all employees in my company. Unfortunately, I am having trouble setting it up on Outlook. Whenever I try pasting the elements, it automatically changes them. Is there a way to directly paste the design or create a customized version in Outlook? Thank you.
Reported by GetHuman8034302 on lundi 19 décembre 2022 10:36
I've made several attempts to recover my Hotmail account, [redacted], but have been unsuccessful. I am unsure of what steps to take next. The account is under my name, and I am willing to provide my national card for verification purposes. The phone number associated with the account is outdated, as I no longer have access to it. I mistakenly lost access to my Hotmail account when I was setting up a Skype account and attempted to change the password. Unfortunately, I ended up changing the Hotmail password instead. This account is essential to me as it is linked to other accounts, causing significant inconvenience. Any assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-maachou on mercredi 28 décembre 2022 12:12
I have made multiple attempts to recover access to my Hotmail account registered under [redacted] but have not succeeded. I am unsure of the necessary steps to resolve this issue. The account is under my name, and I am willing to provide my national identification card for verification purposes. The phone number associated with the account is outdated and no longer in use, which is why I am facing difficulties recovering it. The problem started when I created a Skype account and mistakenly tried to change the password for my Hotmail account instead. This oversight has led to complications as my Hotmail account is linked to other accounts. I would appreciate any assistance in resolving this matter.
Reported by GetHuman-maachou on mercredi 28 décembre 2022 21:35
Hello, I am experiencing issues with my email account.
For the past two weeks, we have been unable to access it due to suspected suspicious activity. Despite numerous attempts to provide the required information to recover the account, our responses seem to be insufficient each time.
The most frustrating part is that this email address is associated with the organization where I am a member, and this situation is hindering our work.
Your assistance in resolving this matter would be greatly appreciated.
Thank you.
Reported by GetHuman8065408 on samedi 31 décembre 2022 09:51
I require access to my old @hotmail.com email as it is linked to my bank account on Paypal. Paypal will not unlink the email without access. Unfortunately, I cannot remember the password and cannot answer Microsoft's security questions. I have tried sending an email from another account as verification but was unsuccessful. I am considering reaching out to Microsoft's customer service for assistance, but I cannot locate their contact details. Thank you.
Reported by GetHuman8091693 on mardi 10 janvier 2023 21:13
I recently removed an outdated phone number linked to my email account. After trying to add my current phone number, I encounter an issue where it prompts me to enter a verification code without sending me one. This situation is causing frustration because there is no option to request a new code. I have tried inputting my phone number multiple times without success.
I usually receive verification codes from Microsoft without any problems as my phone settings do not block them. Today, however, I have faced difficulties receiving codes promptly, with only two arriving after restarting my phone.
Reported by GetHuman8221450 on jeudi 9 mars 2023 11:39
I have several Hotmail and Outlook accounts, but I can't access them. When I enter a password for one, it says it will send a code to another account. Then, I go to the other account, which sends me to another, and if I enter that password, it asks for a code. If I try the third one, it also asks for a code, and so on. I can't access any of them, and it's preventing me from using my email. Can you please advise me on what I should do? Thank you very much.
Reported by GetHuman-kosmos_x on jeudi 9 mars 2023 18:26
I have a domain email, [redacted], linked to [redacted] as a supplemental email. The info@ email doesn't have its own account and forwards emails to eris@. A problem arises when I respond to emails coming to eris@ from info@; I'm unable to reply as info@, only as eris@. Can anyone guide me on how to respond to emails sent to info@ as info@ in Outlook?
Reported by GetHuman-laskufin on samedi 11 mars 2023 05:48
Hello! I have been unable to access my Hotmail account for over three days now. The issue began when I tried to delete a large number of old emails. My mailbox exceeded the 5GB limit, and it was deactivated both for sending and receiving emails. Despite repeated attempts to log in and change my password, I have been unsuccessful. I even contacted online support on 03/25, but was unable to resolve the issue even after following various instructions provided by Ian Brian B. I was advised to create a new account but encountered difficulties with that as well. I have tried contacting multiple phone numbers without any success. My original account, [redacted], is currently inaccessible, and the new one, [redacted], is not completely set up due to unclear instructions. As an alternative, you can reach me at [redacted] I am in a difficult situation and would greatly appreciate any assistance you can provide. Thank you for your help. Sincerely, C Meyer
Reported by GetHuman8261621 on lundi 27 mars 2023 12:26