Michael Kors Customer Service Issues

Hello, I purchased a Michael Kors bag from a store in Turkey. Unfortunately, after just a month, the stitches started coming undone, so I returned it to the store for examination. The store mentioned they would need a week or 10 days for the evaluation. However, I left the bag on February 4th, and since then, I haven't received any updates. Despite my attempts to contact both the store and the Michael Kors general service center in Turkey, I have not received any assistance. I believe this reflects poorly on the brand's reputation. I kindly request your help in resolving this matter. Thank you.

I bought two Michael Kors handbags at the end of November or beginning of December [redacted] with the intention of giving them as Christmas gifts. Recently, I learned that both handbags have faults - one has a broken zipper and the other has an issue with a gold ring. This is highly embarrassing for me. I think I used PayPal for the purchase, but I am unable to locate the specific card used. I hope my purchase can be located as I had plans to buy more items. Being a pensioner, I cannot simply overlook this problem, and I will need to replace the defective gifts. - Lyn O.

I recently contacted your customer service to request a replacement for my defective handbag. Randall advised that only if the handbag is deemed defective, a replacement can be issued. I provided a picture of the lining issue, but the resolution process seems excessively complicated. I purchased the handbag at full price and am disappointed with the proposed repair option. I urge for a more efficient resolution, as turning in the bag for repair is not satisfactory for a designer product. I hope for a prompt response to receive a replacement by Friday, April 27, [redacted]. Thank you. Sincerely, Susan T.

I have reported an issue previously and submitted another today that remains unresolved by the Michael Kors corporate office. Despite speaking with a secretary, the problem persists. I was requested to review the information on my end, but I am unable to share my personal details publicly. Please reach out to me directly so we can promptly address this overdue matter of payment for an undelivered DESIGNER HANDBAG. I believe that Michael Kors aims to uphold their designer reputation by providing high-quality products to consumers worldwide. This commitment is evident in consumers being willing to pay a premium for their merchandise, trusting in the superior quality associated with the brand. I am hopeful for a swift and satisfactory resolution – exchanging the defective bag I adore for the Michael Kors product I purchased. I can do this at either the Walnut Street store in Philadelphia, PA, where I made the purchase, or at the King of Prussia Mall, which I visit frequently and where parking is free. Sincerely, S. Tschanz

I purchased a MK5896 rose gold watch from one of your authorized sellers. After wearing it only five times, the wrist straps have begun to discolor. I have been careful not to get any water on the watch and have worn it for only a few hours on special occasions. I visited a Watchshop branch in Swindon, where they mentioned that the product has a different back case compared to the ones they offer in-store, and they suggested reaching out to Michael Kors directly to address this issue.

Hello, my name is Grace. In [redacted], I bought my first and only Michael Kors rose gold watch from Macy's. Unfortunately, I have had to return it three times since then. The first time, it stopped working, and they replaced the batteries, but it still did not work. Eventually, they gave me a new watch. The second time, it stopped again, and the color faded to a metal shade. They replaced it with another new watch. Now, on the third occasion, it has again stopped, and they have sent it out for battery replacement, stating it will take three weeks. Paying almost $[redacted] for a watch that has been unusable for half of the time I've had it is disappointing. Macy's mentioned that if the issue is beyond the batteries, I would need to cover the repair costs. I find it unreasonable to pay for fixing a watch I have already spent so much on and returned three times due to malfunctions. Each watch has lasted me maybe a year, if even that. I am inquiring about the warranty on Michael Kors watches and seeking a resolution. Waiting three weeks just for battery replacement seems excessive. I am unsure if this problem lies with Michael Kors Corporation or Macy's at Brea Mall in Brea, California. I would greatly appreciate any assistance. Thank you. Best, Grace H.

I purchased a pair of sneakers from Lord & Taylor on March 16, [redacted]. I wore the sneakers twice. I am leaving for Jamaica on Tuesday, 7/24, and wanted to freshen them up. After washing them in soapy water and air-drying, I was shocked to find they turned brown. They are now ruined. I contacted Michael Kors Customer Service on Monday, 7/23, and spoke with Steve, who said it wasn't a quality control issue and couldn't help. I asked to speak to a supervisor, John, who also stated it wasn't a quality problem and offered no solution. Despite spending $[redacted], this purchase meant a lot to me. I have photos and the receipt available.

Yesterday evening, I visited your Petaluma outlet store without intending to make a purchase. The manager and a young girl were both very sweet and welcoming, leading me to buy a small handbag in white, although I later regretted not choosing the black one. Today, I returned around 2 p.m to exchange it. Despite the distance from my home to the store, I was excited about my new purchase. Jefferson tried to assist me, but there was some confusion. When it was finally addressed, the shift manager incorrectly stated that I couldn't exchange the bag due to it being too long since the purchase. When I pointed out it was only the night before, she apologized but then made a rude comment about everyone's mood. This created a negative atmosphere for all customers. I cherish your products, but encountering such disrespectful customer service makes me hesitant to return. I value respectful treatment like what I received from the manager on my previous visit. Customer feedback is crucial, and I hope this information is addressed promptly. Sincerely, Angel, a loyal Michael Kors admirer.

Hello, I hope you and your family are doing well. I have more of a disappointment than a complaint. I was finally able to afford a Michael Kors handbag during a visit to a friend in London. It felt amazing to purchase the clutch handbag in an authentic store. I love using it for going out dancing. However, after having it for four months, I have noticed the color fading off the name in front. I have pictures that I can attach to show this. I don't use it every day, but when I do, I receive compliments on it. I am wondering if there is something different I should have done to preserve the bag. Thank you for your time. Gaylene

I recently bought two pairs of Michael Kors sandals, one silver and the other black, both the same style but different colors. Unfortunately, the left shoe of the silver pair broke where the sandal connects to the bottom of the shoe. I thought it might have been a one-off defect. However, today while wearing the black and gold pair at the store, the same issue occurred on the same side. I was left stranded in the grocery store with a broken shoe, and I'm really disappointed. I loved both pairs of sandals, and now they're both unusable after less than three months of light wear.

I received a pair of shoes as a gift. I didn't try them on until the next day and found they were slightly small. When I went to the store to check for a larger size, they were out of stock. I hesitated to exchange them because I really liked them. Despite checking other stores across Australia, none had the size I needed. I asked for a refund, but the staff said only exchanges were possible. I prefer not to opt for another item as I couldn't find a similar one in a different brand. I wonder what can be done if I, as a customer, don't want an exchange and hope for a refund or help in finding the size I want. Considering Michael Kors has stores worldwide, it surprises me that another pair cannot be sourced.

Good afternoon, I have been trying to contact Michael Kors customer service since last Friday. I have reached out four times through Facebook Messenger and email, but have not received any response from MK. Last Friday, I purchased a bag at the Michael Kors outlet in Val 'd Europe. It was very crowded, and I waited in line for two hours. Due to all the chaos and rush, I quickly drove home and upon arrival, I realized that I got a completely different bag than the one I had picked out. The lady who assisted me made a receipt for me at the checkout, but apparently, due to the rush, something went wrong, and I ended up with a different bag (which is really not my style or choice!). I buy a bag from Michael Kors every year and I am truly disappointed! This is not the level of service I am used to, from the long wait to receiving the wrong product. Is it possible to exchange the bag for the one I originally ordered from the lady? Perhaps through online exchange or I can visit the outlet store in Bataviastad. I look forward to hearing from you! Kind regards, A very disappointed customer

Hello, I've been attempting to correct order number w[redacted]92 for the last day. I initially selected an in-store pickup, but the system processed it as a shipping order to the store in my town. The staff informed me that changing the shipping address is not possible, advising me to cancel the order. Despite multiple calls to the call center, canceling the order has been unsuccessful. I am disappointed with the customer service experience as promised callbacks and cancellations have not been followed through. Please promptly cancel the order and issue a refund. Additionally, I was charged for shipping despite selecting in-store pickup, which seems misleading. My interaction with Miguel from the call center was unsatisfactory as he refused to transfer me to a supervisor after a lengthy wait. I hope this issue is not indicative of your standard customer service. Kindly cancel the order or reach me at [redacted]. Thank you. Regards, Mihir

Good afternoon, I placed an order for a pair of boots on November 23, [redacted], with an estimated delivery time of 3 to 5 business days. I received a confirmation email right after with the order number: w[redacted]09. I contacted MK on Wednesday, December 5, and have been waiting for an update on my order status via email but have not received anything yet. I was supposed to have received the order by December 3 at the latest, and so far, no one has been able to explain what is happening. When I called, they mentioned there was no record from the carrier. I have even sent an email inquiring about the situation, but I have not received a response. Is it normal that nobody can inform me about this situation? Could someone please update me on the situation and provide an estimated delivery date for the order, given that the deadline has passed, and it has been 10 business days since the order date? Thank you, Filipa Semedo

Dear Michael Kors Team, I would like to bring to your attention that although my order with order number W[redacted]83 shows it has been shipped, I have yet to receive the parcel. The UPS tracking number 1Z37W9X[redacted]1 indicates that it was delivered on November 28th as per your website. It has been 10 days since then, and I am unsure how to proceed in this situation. The shipping address provided is for the courier service that handles deliveries worldwide, including to Azerbaijan. After speaking with the courier workers, they mentioned attempting to locate the parcel in their warehouse. They also mentioned issues with UPS delivery services compared to FedEx and DHL, citing instances where parcels were delivered to incorrect addresses, like to neighbors. I kindly request your assistance in resolving this matter. Thank you in advance.

I placed an order for 2 coats on Monday, December 10th. Immediately after submitting the order, I realized the delivery address was incorrect. I contacted MK and spoke with customer service representative Gabrielle Panner to cancel and correct the address. Despite her assurance to contact UPS the next day, I never received an update. After several calls, UPS suggested I pick up the packages at their address on [redacted] W. Jefferson, which is not feasible for me. I prefer to pick up the packages at Michael Kors on Michigan Avenue or have them delivered to the correct address: Joe Malizzia, 1 East Delaware Place, Apt. 23E, Chicago, IL [redacted], or at my local UPS office on Fullerton and Wayne Street in Chicago. I seek assistance as I've encountered difficulties resolving this issue with multiple parties involved. I've also reached out via email. Thank you for your attention. Sincerely, Susan Stone

I received a Michael Kors bag as a gift from my husband, purchased at the Hong Kong airport in May [redacted]. Unfortunately, the zipper broke the first time I used it in June. Seeking assistance, I visited a store in Singapore but was informed they couldn't help. Back in Mumbai, I tried another store, which couldn't fix it due to a missing part. They directed me to contact European customer care for the 2-year warranty. After exchanging emails and providing required details like billing information and pictures, they promised a refund to my bank account, but it hasn't arrived after waiting the specified time. Despite my inquiries about the transaction, they haven't been responsive recently. I feel frustrated with this slow process since August [redacted] and hope to receive the refund promptly. Thank you for any assistance.

I am disappointed with Michael Kors' service. While they are a renowned brand, the service quality falls short. Recently, I purchased a discounted wallet at MK Sunway Pyramid for RM504 and encountered poor customer service. The wallet lacked a warranty card and polishing service, which should be standard even for discounted items. Additionally, the staff failed to inform me that discounted items are non-exchangeable even within seven days. Their explanation of the product was insufficient. Furthermore, the wallet's zipper had scratches and glue marks, making me feel deceived. I have decided not to patronize Michael Kors in the future and would prefer to shop at Coach for better service.

Dear Michael Kors Team, I hope this email finds you well. I am reaching out regarding an order that my husband placed on your website on the 25th of November for a smartwatch, which we have not received as of today. We have been trying to update our delivery address as we have moved to a new location, but unfortunately, we have not heard back from your team. I attempted to contact Skynet, the courier service, to update my address, but they mentioned that they have not yet received the order. Our new address is now 26 Garthowen Crescent, Castle Hill, [redacted], while the original address provided during the order was 16 Drew Street, Westmead. Could you please assist us in changing the delivery address for our order and provide an estimated delivery timeframe? I sincerely appreciate your prompt attention to this matter. The tracking number for the order is [redacted]83. Thank you for your assistance. Warm regards, Aman Sharman

I recently visited your store in Newcastle, England a couple of days ago. I must say that it was the worst staff experience I have ever had. I have shopped at your stores in Leeds, New York, and Las Vegas, and have always been impressed by the helpful and polite staff. However, the Newcastle store was a completely different experience. One staff member at the store followed me around without speaking, glaring at me and making me uncomfortable. It was evident they lacked knowledge about the brand, although I was wearing Michael Kors at the time. Despite being dressed appropriately, I received unwarranted negative attention. The lack of other customers in the store further emphasized the poor service. I will not be returning to this store, and I hope my feedback prevents others from experiencing similar humiliation.