Metrobank Customer Service Issues

Dear Metrobank, I am writing as a current account holder with account number [redacted] and sort code [redacted]. Unfortunately, I have been unable to access my account for a year due to it being blocked or frozen. I obtained a court order to address this issue. After contacting Metrobank, I was informed that the block was still in place and advised to seek legal assistance or contact you via email. I am open to involving a solicitor, with costs possibly covered by Metrobank. To swiftly resolve this matter, I propose that you review the court order and confirm its validity with the courts to lift the block promptly, rather than engaging in further cumbersome procedures. Thank you for your attention. Yours sincerely, Saad J. Email: [redacted] Phone: 07[redacted]01 Address: 30 Charfield Court, W9 2JN

Hello, I would like to inquire about the possibility of receiving bank account details by email. I am expecting a money transfer and a lottery winnings notification to be sent to me via email, but I am unsure if I need to retrieve the money from the email. My email is registered, and I may need some financial software to access it. Could you please provide information on how I can claim the money I have won via email? Do I need to visit your office for email verification, or is there something else I should do? Thank you, Regina F. Email: [redacted] 09/03/[redacted] London, 2:35 PM.

I will not be able to pay my account by the due date because we were only given our quarantine pass on March 25 at 5:30 pm in Fin Asia Subd., San Isidro, Cainta, Rizal. We cannot leave our area, so I have had no opportunity to settle the payment. Additionally, I only received the notice on my phone last March 24 informing me of the need to pay Php 12,[redacted]. May I request for some understanding and not be pressured by this. We are struggling to make ends meet at the moment. I was also only able to make a payment of Php 2,[redacted] on March 20 and now I am being pushed to pay the full Php 12,[redacted]. I have been consistently paying my account and this is the first time this has happened. My name is Augusto Barretto, Account Number 5[redacted]-5[redacted]. I am hopeful for your understanding in this matter.

Yesterday, on April 15th, I noticed a charge of 400Php on my billing statement for Netflix. While I did sign up for a Netflix account using my debit card, I opted for the basic [redacted].00 plan, which includes a 1st-month free trial. For future months, I expect to be billed the same amount starting from May 2nd. After receiving an email about a suspicious sign-in on my Netflix account, I promptly updated my information and password to secure my account. Another issue arose when I changed my password for my MCC account yesterday. Today, when I tried to log in to report the unauthorized deduction, a message claimed I was logged in from another device, even though I only use one laptop. Despite entering the correct password that I had noted down, I found myself locked out due to a mistaken password error. It is crucial for me to address this matter urgently.

I am having trouble accessing my Metrobank online account. I registered my ATM card number but did not receive the OTP to verify my phone number. When attempting to re-register, it says the ATM is already registered to metrobankdirect. I am unable to reset my password or user ID without a registered phone number. I also tried to register on the Metrobank mobile app but encountered issues. I wish to cancel the ATM registration to start fresh, as visiting a branch is inconvenient during COVID. I hope for a solution.

I visited Metrobank where I have my account and experienced an issue during my ATM transaction. Last Saturday, November 7, I went to the bank to withdraw money. I initially tried to withdraw 10,[redacted].00 php from the center ATM, but no cash was dispensed. I then used the ATM on the right to withdraw 10,[redacted].00 php successfully and made another withdrawal of 9,[redacted].00 php to meet my total need of 19,[redacted].00 php. Two days later, upon checking my Metrobank online account, I noticed a shortage in my balance. After reviewing my transaction history, I discovered that I was debited 29,[redacted].00 php due to the failed withdrawal from the first ATM. I have already reported this issue to Metrobank West Service Road Merville and kindly request the return of 10,[redacted].00 php to my account. Thank you, Felizardo Villarido Jr.

I'm trying to find the full movie "Megan is Missing." I came across a website named guru.com that required me to fill out a form with my full name, account number, and CCV to access the movie. The site assured me that no money would be taken from my account, so I trusted it and provided my account number. However, after selecting the movie category, I discovered that over 1,[redacted]+ php had been deducted from my Metrobank account, despite the disclaimer stating otherwise. This situation is upsetting to me, and I am eager to get my money refunded. Assistance would be greatly appreciated. Thank you.

Hello, I received a letter from YBS regarding an issue with my ISA transfer from Metro. They mentioned a problem with my NI number not matching, but this seems impossible as the ISA was originally transferred to YBS last year. Today, my wife called twice, but no one was able to assist despite asking for my text address to send a code. I am deaf, and dealing with this level of incompetence is frustrating. I have never encountered this problem before. I am determined not to lose interest with YBS due to this situation. I have two bonds maturing soon that I plan to cash in, along with several others in the near future. Please resolve this promptly and escalate to a manager. Thank you, Colin B.

Hello, I hope you are having a blessed day. I wanted to address an issue with a transaction under my name. My name is Crizia-Mariz Escabarte Flores, but it consistently gets misspelled as "Florer" by the teller, which has become increasingly frustrating. This has caused delays in receiving the money, which I urgently need for important matters. This marks the second disappointing experience with this service. I kindly request that you ensure accuracy and clarity in your services. Subsequent to correcting my surname, I have not received a new control number. The previous control number was FT[redacted][redacted]. The sender from Saudi Metropolitan Bank was informed that I can now claim the money, but unfortunately, it cannot be located.

Hello! I am a 20-year-old student looking to open a savings account. I am considering the Spark Savings Account which is advertised for individuals aged 7-21. I see that it does not require an initial deposit. However, when my sister visited a Metrobank branch, she was informed that I could open a regular savings account with a Php [redacted] initial deposit, as the maintaining balance would also be Php [redacted] after a year, and I am within the Spark Savings age range. Could you please confirm if this information is accurate? I am keen on getting a bank account soon. Would I need to pay Php [redacted] as an initial deposit? Additionally, if someone wants to deposit money in a different currency, such as euros, into my account in the future, would that be possible, and would it be converted to peso once it's in my account? Thank you.

The last time the agent contacted me about the Balance Conversion, I was initially pleased because he offered to assist with my balance by converting it. He mentioned that my monthly amount would be P4,[redacted] for 24 months. However, after checking the system today, I noticed that my bill for this month has escalated to P10,[redacted]. I am confused as I thought the purpose was to help me. Can someone please clarify this situation for me?

Dear Mr. Frumkin, I wanted to share my recent experience with the Sheffield branch of Metrobank. I met with a Community Bank Advisor to discuss opening a joint account for my mother, Mavis Anne Evans, who was looking to switch banks due to poor health. Despite making appointments and providing information on two separate occasions, the advisor we met on August 18th seemed unprepared and took an extended amount of time to process the request. Additionally, there was confusion regarding the mailing address for bank statements, with them repeatedly being sent to my address instead of my mother's. As a loyal customer looking out for my aging mother's best interests, I was disappointed by the lack of efficiency and attention to detail during our interactions with Metrobank. Despite being intrigued by the promise of superior customer service, this experience has left me considering alternative banking options for my mother. I kindly request that starting in January, all bank statements be sent to her address at 6 Munro Court, Bartin Close, Sheffield S11 9GF, instead of my address. I appreciate your attention to this matter. Sincerely, Rachel O'Leary

Hello, I would like to request the immediate cancellation of my METROBANK VISA CREDIT CARD account with the 10-digit account number: [redacted]. I am also aware of the existing CASH 2GO INSTALLMENT. I would like to terminate this installment to pay the remaining balance in full and reduce unnecessary charges. Please provide the total amount needed to settle my debts, effective immediately in the February [redacted] SOA. Once I clear the debts, I request the absolute termination of my Metrobank credit card account. I hope this clarifies things. Thank you. Regards, Ronald L. Robles

Hello, I am requesting the cancellation of my METROBANK VISA CREDIT CARD with the account number [redacted]. I also want to terminate the CASH 2GO INSTALLMENT to settle the remaining balance and avoid additional charges. Please provide the total amount due for immediate payment in the February [redacted] statement. After settling the balance, I request the complete closure of my Metrobank credit card account. Kindly expedite this process as I am unable to reach customer service via phone. Thank you. Best regards, Ronald L. Robles

Hello, I am a Metrobank account holder. I am requesting my "Statement of Account" from January [redacted] to January [redacted]. Due to the COVID-19 pandemic, I was unable to travel to Manila and have been in Australia as a precaution with no available flights. I would appreciate it if you could send the statement to my email, [redacted], or contact me on my mobile at [redacted]. My account is based at Barangay Bagumbayan, Eastwood, Q.C., with the account number [redacted]. I am Rafael J., Jr., residing at 21E Renoir, Legrand 3, Eastwood City. I look forward to your prompt response and would also appreciate the contact details for the Eastwood branch. Thank you!

I made a purchase that exceeded my credit limit on February 27, on an installment plan. I wasn't informed about the overlimit situation by the bank so I ended up being charged an overlimit fee. I assumed my credit limit would be restored as I make monthly payments. Here are my inquiries: 1) Can I not use my credit card until the credit limit is positive? 2) If I pay the entire overlimit fee, will there be no further charges in the next billing cycle? 3) Will my previous monthly installment payments using the credit card still be billed or will they be affected? Your prompt assistance is greatly appreciated. Thank you.

I am currently overseas and manage my Metrobank credit card payments through Metrobank Direct. I recently received an email indicating that if I don't switch to Metrobank Online before June 15th, I will lose my ability to transact online. Despite filling out and submitting the form, I haven't received a response. With June quickly approaching, I am concerned about being unable to pay my credit card from another country. I just want to ensure I can access the new Metrobank Online platform. Thank you.

I used my BDO card to withdraw Php 7,[redacted] at a Metrobank ATM at DM Foodmart in Baguio City on June 5, [redacted], around 12 noon. The ATM failed to dispense the money, and after waiting for almost 2 minutes with no cash dispensed, I could hear it counting but nothing came out. Even my ATM card was delayed in returning. I checked with the security guard who advised me to wait longer, but after almost 5 minutes, only my ATM card returned with no cash. I left and went to a BDO ATM, where I discovered that the Php 7,[redacted] had been deducted from my account despite not receiving the cash from Metrobank's ATM. I would appreciate assistance in resolving this issue and getting a refund for the money that was wrongly deducted from my BDO savings account. Thank you, and I look forward to your prompt response.

I am seeking a bank transfer refund of £[redacted] for a van that was not delivered as promised by Thursday, 08/07/[redacted]. I need the refund urgently as the delay has affected my work plans, and I must purchase another van by tomorrow in order to be able to work starting Monday, 12/07/[redacted]. The seller's failure to deliver as agreed has put me in a difficult situation, and I am now relying on receiving the refund promptly to make alternative arrangements.

I've been attempting to contact Metro Bank's customer service, but their voicemail requests a 4-digit PIN number for the credit card, which I don't have with me. Since I had left it at my workplace, I cannot remember the PIN. My concern is the pending status of my credit card as a collection agency is sending harassing emails. I am struggling to reach the appropriate Metro Bank personnel to address the credit card matter. Whether or not I owe an outstanding balance, I would like to communicate with Metro Bank's staff. How can I reach the individuals at Metro Bank responsible for credit card issues?