Metrobank Customer Service Issues

Hello, Metrobank! I have encountered an issue with two incorrect charges on my account that I have been discussing with both your bank and the merchant for several days. After being advised to register my account online to file a dispute, I have been facing difficulties with the registration process. Despite double-checking the information I entered, I consistently receive an "Error" message stating that invalid data may have been submitted. I attempted to reach out to customer service for help, but my calls were unsuccessful and I ran out of cellphone load. Are there alternative methods to successfully register my account without relying on a customer service call? Your assistance on this matter would be greatly appreciated. Thank you.

I had an incident at Metrobank Valencia where there was an issue with the CCTV while I was requesting to review footage. I made a withdrawal and a deposit, overseen by my manager. Upon recounting the money at home, I noticed a discrepancy. The withdrawal was 19,[redacted].13, the deposits were [redacted].34 and [redacted], with cash back on deposit slip [redacted] totaling [redacted].34, but I received [redacted].34. I returned the excess immediately, before closing. The next day, I counted the cash and found myself short by one thousand, even though I had not made any transactions. I suspected an error in my deposit amount of [redacted] sent as [redacted]. I visited the bank to review the CCTV, which was said to be malfunctioning. Despite my honesty, I was met with resistance and told the CCTV was not working. I was disappointed to have to pay the 1k discrepancy. I hope there will be action taken as the malfunctioning CCTV could lead to dishonesty. It was painful to lose that amount, equivalent to a can of milk for my child, earned after three days of work. Thank you.

I was approved for a credit card from Metrobank, and they said it was sent out on September 10, [redacted]. However, I have not received the card yet despite it being past the expected delivery time. I have contacted their hotline multiple times to inquire and report the issue, but there has been no progress or response from the courier. My reference number is [redacted]8. I am unsure if the card will still be delivered or if it has been canceled while in transit. I am quite confused and would appreciate a prompt update on the delivery status for their clients.

Hello, I need assistance with a payment to a friend's credit card through my GCASH account. Instead of EASTWEST, I mistakenly input METROBANK as the biller name, although the account number is for an EASTWEST credit card. I have reported the issue to the GCASH support team. Can you please verify if the payment of 15,[redacted] has been credited to the credit card under the METROBANK account as requested? It should have gone to an EASTWEST credit card. Can you assist in tracking or identifying this transaction? I appreciate your prompt attention to this matter. Please reach me at [redacted]4 for urgent communication. Thank you for your quick response.

Hello, I have been trying to get in touch with Metrobank's customer service about my locked online banking account. Despite them saying my concern has been forwarded to my branch, I have not received any updates. I am currently in Vietnam and unable to visit a branch in person. I urgently need access to my account to transfer funds. Could you please assist me with this issue or provide a contact number for customer service that I can reach from Vietnam? Thank you for your help and I look forward to hearing from you soon.

I am Imee Diane, a Metrobank Card Corporation credit card holder, and I am reaching out to request a reversal of my credit charges from September and October [redacted]. I contacted customer service on September 20, [redacted], to request the closure of my credit card to waive the Php1,[redacted] annual fee and prevent further charges. To my surprise, I found an outstanding balance of Php2,[redacted].57 on my Metrobank App this morning, mainly due to late payment fees. I recall having only a balance of around Php300+ in September, which led to the significant penalty over two months. Despite paying fines diligently before requesting the cancellation of my credit card, I am now asking for understanding from your office regarding these charges. Please refer to my previous call with customer service in September for further details.

Good day. I would like to inquire if it is possible for the Metrobank card payment to be processed or reflected in the system even if there is a mistake in the account number. A client paid us, and when I asked if the last digits were four thousand five, because I had trouble reading the writing, they replied yes. However, upon repeating it, their response did not seem to match the numbers [redacted] written. It sounded more like [redacted] or [redacted]. In the past, we encountered a situation where there was an error in the account number, resulting in a message advising to ensure the correctness of the account number. I am unsure if the same applies now. I just want to know if the payment went through to their account or if it might have gone to a different one due to an incorrect account number entry. I hope for a prompt reply as I urgently need clarification. Thank you.

Hello, I am reaching out on behalf of the CEO Forum on China Small and Medium-sized Commercial Banks. Our forum serves as a platform for senior management in the banking sector to discuss industry-related issues. Established in [redacted], we have successfully organized thirteen forums with the participation of key figures from various financial institutions. Notable individuals such as Mr. Yongtu Long and Mr. Weiying Zhang have graced our events, promoting international banking industry connections. Our recent event in August [redacted], attended by [redacted] bankers from [redacted] banks, featured Mr. Ray Davis, former president of Umpqua Bank, as a guest speaker. Umpqua Bank's innovative practices have inspired the Chinese banking community, leading us to reach out to Metro Bank in the UK due to its remarkable development and unique operation model. Mr. Haiteng Jin, our Executive Chairman, is keen to visit Metro Bank with a group of forum members for in-depth discussions and potential collaboration. We hope to establish fruitful communication with Metro Bank and explore mutual opportunities for cooperation. We are eager to hear from you soon.

Hello, I recently contacted customer service for assistance and was provided with a direct number to the Makati Paseo de Roxas branch where my account is registered. I have tried calling the numbers provided, [redacted] and [redacted], multiple times, but they keep hanging up on me. This experience has been frustrating, especially since I have seen the branch is typically busy when I visit. I am considering providing this feedback to the higher management of Metrobank's customer care as this kind of service is disappointing. I believe if they were in my place or other customers', they would also have a negative experience. On another note, I wanted to inquire about the requirements for converting my account from payroll to savings. Please advise me on the necessary documents I need to bring for this process. Thank you.

I've been trying to communicate with Metrobank through letters regarding the Card Protect program with no response. I no longer find the Card Protect useful and would like the fees to be redirected towards my outstanding balance instead. I have no interest in maintaining the Card Protect since I've stopped using the card. Please cease this service promptly as I'm considering writing a formal complaint. Sincerely, Mrs. J.C. residing at [redacted] Orchid St. Bo. Concepcion, Tala, Caloocan City. Contact: #[redacted]4.

Dear Ma'am/Sir, Good day! I am Agielyn E. Lumpinas from Cagayan de Oro City. I would like to inquire about the approval status of our request with the bank for the account of Sagittarius Security Agency. The request was sent by Mr. Antonio U. Recososa, the sheriff of NLRC Rab-X in Cagayan de Oro City, on December 3, [redacted], via LBC. I am wondering if it has been approved. How was it sent? What time and date was it sent? Can we withdraw at any Metrobank branch here in Cagayan de Oro? If the check was sent through the postal office, when was it sent and what date? It has been almost two months since the request was made, and we are still waiting. I hope you can assist me with this concern because I am constantly being reminded by the sheriff that the delivery is imminent, and I just want to know the details of the approval, as I find it difficult to repeatedly visit them. I won a labor case against Sagittarius Security Agency for illegal dismissal, and I am expecting to receive the award within 30 days from the writ for execution by my attorney. I have been unemployed for 2 years, and I have three children. I hope you can give this matter attention. Our requested amount from the bank for the award is only [redacted],[redacted].53. Thank you very much and God bless.

Complaint regarding Branch Head Cecilia S. Santos and Branch Operations Officer Anne Krisna R. Dela Cruz of Malolos Cabanas Branch Hello, I am Dr. Leilani C. S. and I want to bring to your attention an issue I encountered with the mentioned bank officers. On January 22, I issued a check to Architect Pamela Mariano and a mistake was made during the processing, leading to multiple debits from my account. Despite the errors, the bank did not promptly resolve the matter, causing undue stress and inconvenience. After a series of discussions and visits to the bank, the situation was eventually rectified, but the entire ordeal was frustrating. I hope that by sharing my experience, similar incidents can be prevented in the future. I am considering taking further action to address this matter. Your prompt attention to this issue would be greatly appreciated. Sincerely, Dr. Leilani C.S.

In [redacted], my friend lent me his Metrobank credit card to settle my [redacted] pesos internet bill. I was charged [redacted] pesos interest monthly. After losing my job, it took me a year to start repaying my friend. When I secured a job abroad, I began paying [redacted] pesos from November [redacted] to January [redacted] towards the credit card debt, which had accumulated to 38,[redacted] pesos due to interest and late fees. However, my friend claims I still owe [redacted] pesos for February [redacted]. I have already paid a total of 28,[redacted] pesos over three months, leaving me surprised by the additional amount she says I owe. I am seeking advice on this matter urgently. Thank you.

Dear Sir or Madam, I am concerned about the closure of my account. When inquiring, the majority of people I spoke to mentioned fraud, which surprises me. As a prospective law student at Oxford, I hold integrity in high regard and would never engage in fraudulent activities. I recently noticed I was logged out of my Metro Bank app, initially attributing it to inactivity with my card. However, I am now hearing that I may have been blacklisted. I am eager to resolve this situation as I am about to start a new job. It is crucial for me to clear my name as any association with fraud could have severe consequences on my future and reputation. Thank you, Alima

Hello, I am experiencing difficulty logging into my Metrobank mobile app today. An error message stating, "Unable to connect to server. Please try again later," continues to pop up, despite no issues with my internet connection. All other apps on my phone are functioning without any problems. I have attempted to resolve the issue by uninstalling and reinstalling the app multiple times, but the problem persists. I would greatly appreciate any assistance in resolving this matter promptly. Thank you, Raquel

Since becoming a Metrobank cardholder, I wanted to share my experience with changing my gold card to an M Free Mastercard to avoid annual fees. The issue arose with the name on my card being MA LENITA TORRALBA instead of the full MARIA LENITA C. TORRALBA. This discrepancy caused a problem when I availed of a Cash To Go service and received a check made out in the shorter name. This made it challenging to deposit the funds into my UMID ACCOUNT with Union Bank. Although I've already been billed for the 1st installment, the check was returned to Metrobank through a local branch. I'm hesitant to use Cash To Go again due to this naming issue. I'm hopeful that this can be resolved to avoid a similar inconvenience in the future.

Last Sunday at 3:47 PM, I attempted to Cash In to my GCash account using my enrolled Metrobank Debit card. Unfortunately, the transaction did not push through, and my Metrobank account was deducted by 5,[redacted]. However, the 5,[redacted] Cash In was not reflected in my GCash account. I have reached out to GCash for support but have not received any response yet. Can you assist me with this issue? Please contact me via email.

I recently made a flight booking with Qatar Airways on August 5th. However, the transaction was declined as the One-Time Password (OTP) was sent to my old phone number. Consequently, I used another credit card to book the flight. When I arrived at the airport, I was informed by the airline staff that the booking had also been charged to my Metrobank credit card, resulting in a double booking situation. Despite not verifying my Metrobank card for the transaction at the airport, the charge appeared on my statement. Since I am currently residing in Oman, I am unable to reach Qatar Airways' customer service. I would appreciate it if the charge could be reversed, as I did not authorize it by inputting the OTP. Could you kindly assist me with this matter? Thank you.

Today I learned that the transaction I conducted on August 8, [redacted], turned out to be fraudulent, and now it's being charged to me despite having had my card blocked that same night. I previously inquired about the day's transactions with the hotline staff, but they couldn't see it. The person who helped me today explained that it was a floating transaction, which is why it wasn't visible earlier. I wasn't even advised to send a dispute letter. What's the point of blocking a card if charges can still go through? It feels unjust towards customers. They mentioned I have to settle it while waiting for the [redacted]-day investigation period before knowing if I will be refunded or not.

I used my mobile app to transfer money to my other bank account via InstaPay, a real-time transfer service. However, despite receiving a successful message from Metrobank confirming the transaction, the funds did not go through. I have contacted both banks multiple times, but they have been unable to identify the issue. I urgently need these funds, and I am frustrated by the lack of resolution. I have been calling the hotline, but it seems like my concern is not being addressed promptly. I would appreciate a swift response to this matter today.