Mercedes Benz Customer Service Issues

I am seeking your assistance regarding an issue with our [redacted] MB ML [redacted] Bluetec, which developed a severe oil leak at [redacted],[redacted] miles. The Carriage House in New London CT where we purchased the vehicle was very cooperative. Repairs included replacing the oil pump, turbo, and damaged intakes, totaling over $9,[redacted]. We have always been loyal Mercedes-Benz customers, owning multiple Mercedes vehicles over the years, believing in their longevity. The premature failure of this diesel engine has left us disheartened, as we expected it to last much longer. We hope Mercedes can offer some assistance in light of this unexpected and costly repair. Thank you for your attention. Best regards, Frank R. S. 52 Winding Wall Dr. Hawley, PA [redacted] [redacted] [redacted]

I purchased a [redacted] E-[redacted] Mercedes which was certified used 18 months ago. Recently, I noticed that the seam in the driver's seat has split. I weigh [redacted] pounds, and most of my driving involves trips over [redacted] miles. I'm curious if Mercedes-Benz offers any assistance for repairs in this situation. I have previously owned two Acuras ([redacted] & [redacted]) that I passed on to my daughters, and neither car had any issues with the seats. It seems unusual for the seat in my Mercedes-Benz to fail prematurely, considering the gentle use and regular maintenance it has received.

Hello, I don't think I've seen the Mercedes Christmas commercial this year. My all-time favorite is the one with Santa in a red Mercedes and reindeer in a white or silver Mercedes. Santa's accompanied by a little white puppy who helps guide the journey. It's a heartwarming scene that I'd love to watch again this holiday season. Thanks for letting me share! - Maryanne Campana from Cincinnati, Ohio.

Hello, my name is Johann Schumacher and I reside in Gilbert, Arizona. Two weeks ago, I purchased a [redacted] Mercedes Benz S [redacted] in silver with a black interior. The quality of everything about the car is outstanding. However, there is one issue that is not normal and is bothersome to me. I have noticed that the burl wood dash is faded after a few days of owning the vehicle. The other burl wood parts on the doors, middle console in the front, and back are in pristine condition. Upon researching online, I have discovered that I am not the only one facing this issue. It appears that the UV blocking behavior of the clear coat on the burl wood is not up to the normal Mercedes quality standards. I have previously owned a Mercedes in Germany in [redacted] and another in Arizona in [redacted], and never encountered any fading issues with the wood interior. I am reaching out to seek assistance as I am disappointed with this situation. I cannot believe that this fading issue is common for the S Class of Mercedes. The VIN number is WDDUG8CB0EA007269. I am eagerly awaiting your response on how to address and resolve this matter. Best Regards, Johann Schumacher.

I am the owner of a [redacted] Mercedes Benz AMG GT Roadster purchased on 09/29/[redacted] with approximately 10K miles. The VIN is WDDYK7HA8JA019352. I have encountered various issues with the vehicle, such as recent replacement of the automatic dual clutch transmission and past problems like replacing intercoolers, a warped window frame slider, window/top leaks, and trim pieces. These ongoing issues have made driving this car frustrating due to potential breakdowns. I am disappointed and would like Mercedes Benz to buy back the vehicle and reimburse me for the purchase price. If you wish to discuss this matter, please contact me at [redacted]. Despite these challenges, I have been happy with my recent purchase of a G550 and previous Mercedes Benz vehicles.

I wanted to bring to your attention the unsatisfactory mbrace customer service experience I encountered, leading me to cancel my membership. It is essential to uphold a better image, especially in the luxury car market where there are many alternatives available. Regarding the renewal process, I faced confusion and billing discrepancies. Despite accepting a promotional rate of $[redacted] for a year, I was charged $[redacted]. Despite efforts to rectify this, the explanations provided were inadequate, leaving me frustrated after multiple calls. The lack of transparency and resolution led me to cancel my membership. I believe Mercedes can improve their customer service to avoid such issues in the future. I am now considering a different car for my [redacted] purchase due to this negative experience. Best, J.M.

I spoke with Fait at Mercedes-Benz in Atlanta, USA, to inquire about the number of [redacted] S [redacted] sedans produced with the Bang & Olufsen Surround Sound System. Unfortunately, she couldn't provide an answer as her supervisor also did not have that information. Surprisingly, they were unable to disclose this detail, which left me bewildered considering the significant amount we paid for this upgrade in our vehicle. Understanding the rarity of our S [redacted] would have added to its exclusivity. I was taken aback by the supervisor's response. I requested contact information for Daimler Benz headquarters but was informed they didn't have it. Hoping for a response from headquarters soon. We are avid Mercedes owners, including a vintage TVR Griffith [redacted] from [redacted]. You can watch it in action on YouTube at the Graham Hill Trophy race in [redacted]. It's a special one-owner car, belonging to me, Charles Pineda, Jr., a former Democratic gubernatorial candidate and current California Parole Board Judge. Best regards.

I am facing an issue with my [redacted] Mercedes GLE [redacted] coupe. The warranty expired in February [redacted], four years after purchase. My last maintenance visit at Mercedes Beirut, Lebanon was in March [redacted]. In August [redacted], I sought help from a Mercedes specialist due to a concerning noise in the car. After a week of inspection, a default on the transfer case was discovered. Despite my car only having 19000km, Mercedes Lebanon refuses to cover the repair because the warranty ended 5 months ago. They state Mercedes Germany will cover half, but I am expected to pay nearly $10,[redacted]. I believe this issue is more of a manufacturing flaw than regular wear and tear, especially since the brake pads were only replaced three months ago. I am seeking assistance to resolve this matter.

I purchased a new [redacted] Sprinter Van from Sun Motors in Mechanicsburg, PA, for $57,[redacted] on Friday, December 4th. After leaving the dealership, I noticed a paint blemish behind the passenger rear wheel well. Despite reaching out to the dealership six times over the past week and leaving messages for my salesman Nick Walker, I have not received a call back. I would like Nick to authorize the Mercedes Benz dealer in my hometown, Keenan of Doylestown, PA, to make the appropriate repair. Thank you.

Reference number 1-[redacted]9 My Mercedes Benz GLC with license plate KL07CY7117, just over a year old, had a manufacturing issue with its gear system. I had to wait 19 days for a part to be shipped from Germany. Being a devoted Mercedes fan, it was distressing to learn of this significant defect in my car. My dealer mentioned it was the first such case in a GLC. I trust Mercedes will handle this promptly. I endured mental anguish and inconvenience without my vehicle for nearly three weeks. I request appropriate compensation, aligning with Mercedes Benz's esteemed standards. Best regards, Jaimy Joseph

I own a [redacted] MB E-[redacted] with Mars Red paint, bought as a CPO car at the Athens Georgia MB dealer. Recently, I noticed blistering on the clear coat which is spreading rapidly. I brought it to my local MB dealer, but they mentioned the paint defect isn't covered because I am not the original purchaser. After researching, I discovered a recent class action lawsuit settlement with MBUSA regarding Mars Red paint repairs. I received a quote for repainting from a certified MB repair facility. With around 78,[redacted] miles on the vehicle, I was advised to pay upfront for the repairs and then seek reimbursement. However, I am unsure about the reimbursement process. I am seeking guidance on how to proceed and would appreciate any help with understanding the reimbursement procedure.

Dear Sirs, I hope this message finds you well. I am the owner of a Mercedes e[redacted] with Chassis No. WDD[redacted]A[redacted] and Engine No. [redacted][redacted]. I purchased the vehicle from the local agent (Gargour) on 25/10/[redacted]. The car has only traveled 21,[redacted] km to date. In May [redacted], the car experienced several minor issues, including the yellow engine sign and auxiliary battery malfunction, as well as torn side trim on the center console. Despite these concerns arising while the car was under warranty, due to the Covid-19 situation in Jordan, I delayed sending it for servicing. When I finally brought it in for maintenance a month ago, the local agent quoted JOD 2,[redacted] (approximately USD 4,[redacted]) for repairs, with USD 1,[redacted] alone for the replacement of the center console. Upon receiving the car after servicing, a new malfunction (Hybrid system malfunctioning) appeared when I turned it on. The local agent then informed me that the AC compressor needed replacement, costing an additional USD 3,[redacted]. Despite not having used the car post-service, the issue was attributed to the AC compressor, which they stated was not their responsibility. As long-standing Mercedes customers with an extensive history of purchases from the local agent, including a car for my wife in the same year, it is disheartening to encounter such issues in a vehicle valued at over USD 75,[redacted] with low mileage in less than three years. We choose Mercedes for their reliability, expecting not to face such extensive faults in a short period. I have expressed my concerns to the local agent regarding the challenges posed by Covid-19 and the faults reported in May [redacted] during the warranty period. Nonetheless, they have been dismissive of these previous indicators. It is distressing to be facing maintenance costs of approximately USD 5,[redacted] soon after the warranty period, given our expectations and past experiences with Mercedes. I kindly seek your assistance in this matter, highlighting our enduring relationship with Mercedes and the miscommunication around the warranty's end date. Your intervention would be greatly appreciated during this trying time. Thank you for your attention, and I anticipate your response. Best regards, Abdallah H. Nawas

Subject: Concerns About Mercedes Purchase and Service Experience Dear Sir or Madam, I am writing to express my concerns regarding my recent experience with the Mercedes car I purchased seven months ago. From the beginning, I noticed signs of overheating, and despite contacting Gargash Company in Sharjah, the issue was not resolved. Recently, while driving, the air conditioning malfunctioned, and various warnings appeared on the screen, resulting in the car stalling in traffic. After the car was inspected at Gargash Company, an electrical fault was identified and supposedly repaired. However, the heat warning reappeared, prompting me to return the car to the company for servicing on July 26. I am disappointed with the repeated issues, the lengthy repair times, and the overall maintenance service provided by Gargash Company. As a loyal Mercedes customer, I am troubled by these ongoing problems and the potential safety risks they pose. If this situation persists, I may have to reconsider my loyalty to the brand and advise others against purchasing Mercedes vehicles. I look forward to your prompt attention to this matter. Sincerely, Lubna A. D.

Hello, I had scheduled my car service at the Winchester branch for October 8th, but it was rescheduled to the 18th due to post-event online booking issues. Since I am trading my current Mercedes for a new one next week, the current car needs to be serviced as part of the trade-in condition. As Winchester cannot service my car before I collect my new one, I booked a service at the Southampton branch for October 13th. However, I was informed today that they need to reschedule my service to November 1st due to booking issues. I am disappointed with the inconvenience caused by both branches' booking problems. I hope this can be resolved before I collect my new car on October 14th. Thank you, J. Millist

Dear Sirs, I, José Vieira Costeira, owner of the vehicle with License Plate AI-25-TL purchased at Car Classe in Braga on August 6, [redacted], am writing this email to inform you that I do not authorize or accept the repair of the identified vehicle. I request that it be replaced with a new vehicle of the same model and characteristics as the one I purchased. Here are the reasons for my request: 1. The vehicle was purchased on August 6 this year. 2. An issue with the vehicle was identified and reported to CarClasse Braga the same week, with attached photos. 3. The car was taken to the shop on August 16 for diagnostics. 4. Multiple errors were detected, and I was informed that a part needed replacement. 5. The part was not in stock, causing delays. 6. I was asked to retrieve the vehicle and would be contacted once the part arrived for repairs. 7. After a month without contact, I demanded a resolution and a replacement vehicle due to safety concerns, supported by attached photos. 8. On October 1, the car was taken back to replace the part, supposed to take a morning. 9. Over 15 days have passed without progress. The issue remains unresolved, leading to frustration. 10. I believe the car has manufacturing defects and refuse further repairs, requesting a replacement. 11. The identified malfunctions, including front airbag failure, restraint system, and parking brake issues, jeopardize safety. I believe this is a case of selling a defective product, covered by legal provisions. Pursuant to the mentioned regulations, I seek a replacement vehicle instead of repair. Regarding the temporary vehicle provided: Initially, a similar but lower-grade vehicle was accepted. However, I was later offered a model with inferior features, unsuitable for my needs. I request a quick replacement with a vehicle of equal or superior quality to what I purchased. Otherwise, I will have to rent a suitable vehicle at your expense. Thank you for your cooperation. Sincerely, Inês Silva Gomes, Attorney

Registration Number: 246HK After two diagnostic investigations, two NOX sensors were replaced at a total cost of £[redacted].28. On October 26th, the second sensor was fitted, and I collected the car the next day on the 27th. Shortly after leaving your shop and driving down A4, the diagnostic light came on again within half an hour, which was very disappointing and frustrating. Despite trying to reach your service department multiple times and leaving my phone number for a callback, I have not received any response. I would have expected the technician to thoroughly check and test the replacement parts after the second sensor replacement before returning the car. My son has scheduled the car for another appointment, marking the fifth time in just two months, which has been inconvenient and time-consuming. It seems that no one is taking the necessary steps to address and fix this ongoing issue. I kindly request someone in a supervisory position to contact me promptly to resolve this matter.

Dear Sir, I am writing on behalf of my brother, who is a devoted fan of Mercedes-Benz. He resides in Iran, while I have been living in the United States for nearly two years. Whenever I come across a Mercedes-Benz vehicle, I make sure to snap a photo and share it with him. He is passionate about Mercedes-Benz and even named his shop after the brand, where he sells car spare parts. I would greatly appreciate it if your company could send a word of acknowledgment or an e-card to him, as he is one of your loyal enthusiasts. In our country, it is uncommon to reach out to companies in this manner, so this email marks a significant moment for me. I hope this message reaches you. Best regards, Fatima

Hello, I'm Kent Hanavan. I've been a loyal customer for some time, but I'm facing an issue with my recent car purchase. In September, I was supposed to receive plates for my vehicle, but the paperwork seems to have been lost between the dealership, the bank, and the DMV. Unfortunately, my local dealership has been ignoring my requests for help with this matter. Since September, I've lost almost $20,[redacted] as the value of the car has decreased, impacting my plans to sell it and buy a new one. I've even lost two potential buyers. The situation is becoming more pressing as the car ages. Please reach out to me at [redacted]. Thank you, Kent Hanavan.

I own a [redacted] turbo SLK [redacted]. I brought my car to Mercedes-Benz of Durham on June 4, [redacted], for routine service, tires, and brakes. There were no issues with my car's performance before the service, but after picking it up, I noticed a lack of power and low turbo boost. I immediately contacted them and took the car back the next day. The service technician acknowledged the performance issue during a test drive. They recommended turbo diagnostics, and my first available appointment was on Monday, June 27, which was over a week later after the initial appointment. I left my SLK with them on June 27, and only recently checked on it on Thursday/Friday, July 14-15, to be told that there is nothing wrong and the car is performing normally. However, I maintain that the acceleration doesn't feel right. I want the car to be properly repaired as I believe something was done incorrectly during the servicing. I have been a loyal customer with two Mercedes serviced there since [redacted] without any problems until now. I am quite upset and dissatisfied with this situation.

I own a [redacted] Mercedes Metris Van still under warranty. In February [redacted], it began running poorly with a check engine light at 15,[redacted] miles. The van was towed from Rapid City, SD to a Loveland, Colorado dealership, which discovered a faulty fuel pressure regulator valve causing issues with the fuel rail and fuel rail pressure sensor. They also replaced four leaking fuel injectors. After two months, the same issues reappeared, and on May 16, it was towed back to the dealership. A third injector was found to be faulty and replaced. I picked up the van on June 6, but it only lasted four days before needing to be towed back to the dealership in Billings, MT. Currently, it's still there, awaiting MBUSA's decision. A bad cylinder head is suspected, and MBUSA has requested further testing at my expense. I agreed on August 9, frustrated by the prolonged wait and lack of communication. As a retiree on a fixed income, this extended repair period has been inconvenient, especially since I've missed out on summer camping trips with the van. I hope for a resolution soon and better customer service. Sincerely, James Denke.