Meijer Customer Service Issues

I had an online order for pickup at [redacted] E Thirteen Mile Rd, Madison Heights, MI [redacted]. The shopper added 6 tortillas to my original order but did not deliver them. There is a significant price discrepancy for some items. I can provide details of my original order versus the final incomplete order. Here are some of the pricing discrepancies and missing tortillas: 1- I was charged for 6 fresh gourmet tricolor tortilla strips ($13.74) that I did not receive and did not order. 2- The original order had poblano peppers ($0.7 each) and roma tomatoes ($0.4 each), but in the final order, the prices were much higher ($2.79 and $1.59 each). Bananas were $0.2 each and now I am being charged $0.45 each. 3- Cucumbers were $0.79 each but now charged at $1.18 each. There are other discrepancies as well. I understand the current situation, but it is unacceptable for shops to handle customers' orders inaccurately and not respond to concerns.

I placed an online order for pickup at Madison Heights Meijer located at [redacted] E Thirteen Mile Rd, Madison Heights, MI [redacted]. The shopper added 6 tortillas to my order but did not deliver them. There are also significant price discrepancies for various items. I can provide the details of my original order and the final order, where not all items were delivered. 1. I was charged $13.74 for 6 fresh gourmet tricolor tortilla strips that I did not receive and did not order. 2. The prices for poblano peppers and roma tomatoes were increased from $0.70 to $2.79 and from $0.40 to $1.59, respectively. Bananas were supposed to be $0.20 each but I was charged $0.45 each. 3. Cucumbers were originally priced at $0.79 each but I was charged $1.18 each. There are more discrepancies in the order. I recognize the unique circumstances currently but it is unacceptable for shops to overcharge customers without explanation.

I am seeking assistance promptly regarding a fall I experienced a month ago in your Meijers store near the milk and eggs, resulting in a hand injury. Despite numerous attempts to contact the provided number, I have been unable to reach anyone. The ongoing pain and limited functionality in my hand have been challenging, especially as a hairdresser trying to work. The unbearable pain even hindered my attempt to cut my husband's hair. I have reached out to multiple stores in my area with no success. I am urgently hoping for a phone call today to address my escalating frustration and discomfort.

I have a question after visiting the Meijer location in North Muskegon to get my essentials. It's concerning to see people not wearing masks despite reminders. It would be helpful if Meijer could enforce the face mask requirement to help prevent the spread of the virus. Let's all do our part in this situation and follow the rules for everyone's safety. Thank you for considering implementing stricter measures on mask-wearing at the store to protect customers like me. -Judi K.

I am facing an issue with an online order I made at your Wauwatosa, WI store on Tuesday, April 7th. After placing the order, I had to wait for an available delivery slot. I managed to schedule the delivery for today (Thursday) between 11:00 and 12:00 after several attempts. Despite providing my credit card details and personal information twice, I did not receive a confirmation number. This morning, I found out that without the confirmation number, my time slot was not secured. I am frustrated with the lack of communication and the difficulty in reaching a resolution through customer service. All I want is to receive my ordered items and move on from this situation.

I tried to contact regarding my order number [redacted]5 picked up on April 2 at the 16th Street location in Holland, MI. I had issues with overcharges on my recent pickups. I found discrepancies between what I ordered online and what I was charged for. Some substitutions weren't authorized, resulting in higher charges. The total bill ended up being $70 more than expected, with some items missing. Examples of overcharges include cookie dough, pickles, buns, lunch meat, bananas, Life cereal, zucchini, and multiple beef roasts. I understand mistakes happen, and I don't blame the shopper. It seems like a misunderstanding. I hope we can resolve this mix-up promptly given the current economic challenges.

I am inquiring about when returns will be accepted. On your website, it is stated that returns are on hold until April 16th, [redacted]. Today, I attempted to return items only to find out that returns are suspended indefinitely until further notice. I desire clarity on when I can expect a refund if unsatisfied with a product. While I grasp the reasoning behind pausing returns, it is crucial to update customers accurately. I am hesitant to make future purchases if returns are not feasible. Though I understand the current circumstances, customers should be informed if there is no specified end date for the suspension. Could you please provide me with an updated return policy and whether there is a tentative end date for the suspension? Thank you.

Shipft is an unreliable company that Meier has chosen to do business with. They were three hours late for a pickup order yesterday and still weren't prepared when I arrived. After waiting in the parking lot for an hour and a half, they sent a sarcastic text claiming they would notify me when it was ready. I cancelled the order after more delays. The individual I had to deal with was Tiss. I called to cancel and shared my disappointment with Meijer, a store I've been loyal to for over 40 years. This incident has led me to consider switching to more dependable companies. Meijer's service has been declining, as the store fails to stock items properly. Even when I raised concerns with a representative named Matt, he was unhelpful and dismissive. This experience has left me dissatisfied and contemplating a change.

I placed a curbside order with Meijer on March 18. When I arrived to pick up my order, nobody was there, so I called and waited. Eventually, I went inside where I was told about Shipt and that if no one showed up, the order would be canceled with no charge. Despite this, I shopped for over $[redacted] myself. Later, a Shipt shopper texted me saying they were at Meijer, but I had already shopped. I confirmed the cancellation with Shipt. However, the next day I was charged $90.16. After contacting Meijer and Shipt, I spent hours on this issue. My bank initially refunded me, but then withdrew the money, mentioning Meijer had disputed the claim. I didn't receive anything from the curbside order, as no one was present. I was unaware Meijer used services other than their own. This situation has not only caused financial strain, but also emotional distress. - D.R.

On Good Friday this year, while at the self-checkout in the morning, a female employee rudely confronted me, making me feel embarrassed and humiliated in front of other customers. Even now, when I visit the store, she continues to give me unfriendly looks and makes me uncomfortable. I have friends working there who informed me that she also mistreated one of them for being kind to me, which is completely unacceptable. This employee, Deb, seems to have influenced others to treat me poorly, as I noticed one turning away when I approach. I used to greet her every morning without any response. I would like her removed from the store as her behavior is distressing. Despite my significant purchases at the store, this mistreatment is intolerable. I have recently been dealing with an injury, and while every other employee asks about my well-being, she does not. This situation has left me feeling fearful and threatened, prompting me to consider involving the authorities if her behavior persists. Respectfully, Robert C.

During our shopping trip at the Evansville store, my partner and I encountered a troubling incident. While we had items in our cart, a Hispanic heavyset woman and an African American man with glasses abruptly took our cart without explanation, leaving us shocked. To make matters worse, personal belongings like Oakley sunglasses and a Bluetooth headset were also taken. When we went to the front checkout as instructed, both the individuals and our cart were missing. The employees were unhelpful, claiming no knowledge of our cart. Despite calling afterward and receiving no resolution, we are left feeling upset by the whole ordeal. We would appreciate a $[redacted] gift card as compensation for the distressing and racially insensitive treatment we endured. This was an experience of racism and disrespect unlike any we've ever faced.

I wanted to share my recent shopping experience. It was a busy day, and I spent over an hour at Meijer, a store I choose for their mPerks and coupons. While checking out, I placed my coupons on the small table and asked the cashier about using my WIC card. He processed my WIC card and mPerks first, informing me afterward that the machine doesn't allow coupons after these. I wasn't aware of this policy. To use my catalina coupon, he needed to suspend the transaction and ring everything up again. Not wanting to inconvenience the busy line behind me, I declined. The cashier kindly returned my $15+ worth of coupons, suggesting I use them next time. Unfortunately, the coupons I had earned previously had expired. I rely on Meijer for their offers, but this experience was disheartening. Stretching my grocery budget is important to me, and this setback was discouraging. Just needed to share my frustrations. Thank you for listening. - Amy M.

I visited Meijer store #[redacted] on Charlestown Rd. in New Albany, IN. There were only 3 checkouts open, and as I'm 81 years old, I prefer not to use self-service registers. Despite having a full cart, I waited in line for 15 minutes with 2 people ahead and 3 behind me. The cashier, Linda, was engrossed in a conversation, causing delays in scanning items. I suggest advising cashiers to focus on checking out customers efficiently without lengthy personal chats. In the future, I will stick to Krogers where they promptly open new registers when busy and provide baggers for speedy service. This disappointing experience at Meijer has occurred three times now.

On page 11 of the December 6 flyer, there is a picture of holiday fudge with a caption saying "Get recipe." When I clicked on the link, I was redirected to a page displaying your products as well as those from Jello and Baker's Chocolate, which I already have in my kitchen having bought them from your store. However, the recipe for the fudge was not included. Please rectify this and publish the actual recipe. Thank you.

I had $30 in Meijer coupons. The shopper missed items I requested despite me informing her of the coupons and necessary purchases. Not receiving everything without a notification was frustrating. This costly error makes me reluctant to use this service again; the missing items may still be on the store shelves. It's disappointing as it impacted my grocery budget. I'm dissatisfied with the experience and uncertain about the promised free delivery. This has left me frustrated with Meijer and hesitant to continue using Shipt for my grocery needs.

To the Meijer Transportation Manager, I am reaching out regarding a scheduled delivery on 9/15/20. Unfortunately, we were provided with the wrong PO number by Meijer, which led to a delivery issue. Despite trying to rectify the situation, the correct PO was not accepted at the dock. Additionally, we were charged $[redacted].43 for changing the delivery time. I have been attempting to contact Meijer Corporate to resolve this matter, but have been unsuccessful in reaching a live representative to discuss the problem.

I recently visited the Taylor, Michigan location, but unfortunately, I didn't have my credit card with me. The staff couldn't locate my information, which led to delays and ultimately paying in cash. This was particularly frustrating as I had planned to use that money for Christmas expenses. I intended to charge $[redacted] out of my $[redacted] purchase to my Meijer credit card, but the process was lengthy and embarrassing. I am looking to transfer $[redacted] back onto my card and return the cash. It was a disappointing experience that left me feeling upset and humiliated. I hope to discuss this matter further with a representative soon.

I have always purchased your brand of distilled water for its purity. Not all stores offer a distilled water without additives. Due to severe allergies to chemicals in city water, I use distilled water for cooking and drinking. The distilled water with a use-by date of November 24, [redacted], did not meet my expectations, but I have switched to the December batch. I urge you to ensure the purity of your product, as it is crucial for managing my allergies. It seems that the challenges of COVID-19 may have impacted stock and production processes. I hope the quality will improve. Thank you for addressing this issue. Sincerely, T.W. from Waterville, Ohio.

While shopping at Meijer, I used coupons for my groceries at the self-checkout. In the late hours, three workers were watching me closely while chatting. When I scanned my coupons, one worker rudely claimed they were invalid due to their high value. I asked for clarification per the coupon policy, but she was unhelpful and disrespectful. I left without my items, losing $60 in coupons, feeling mistreated. I hope for a refund for the coupons and better training in customer service and coupon policy for store employees. This experience led me to decide not to shop at that location again, despite being a regular customer.

I placed an order online for next day pickup and paid for it. Five minutes before the scheduled pickup time, I was informed that my order would be delayed by two hours due to being behind schedule. I requested to reschedule due to freezing weather, and after a wait, I received an email stating my order was cancelled. The food manager told me I needed to reorder each item individually, as the one I ordered was no longer available. This morning, the assistant director mentioned that the products were no longer in stock. I am upset that my order was cancelled without my consent after payment was made. I want a resolution to receive the items I paid for.