Megabus Customer Service Issues

I paid to be taken to Penn Station in Manhattan, but just 6 minutes outside of Manhattan, the driver informed us that she had exceeded her hours and needed to drive to Elizabeth, New Jersey, to wait for another driver to take us through the Holland Tunnel. Due to this unexpected change, I missed two crucial doctor appointments. I ended up having to spend $50 on a cab to make it home on time, not knowing how long I would be stranded at the Elizabeth NJ bus station. The decision to switch drivers without prior notice is highly unprofessional. I believe the company should have had a driver capable of completing the full trip. It's concerning to experience such poor communication and planning, especially during rush hour. I request a refund due to the inconvenience and additional expenses incurred. Moving forward, I am hesitant to continue using this company if such important changes are not communicated to passengers in a timely manner, allowing them to make alternative arrangements.

I have been trying to reach MEGABUS corporate office regarding a recent issue I experienced. Reservation number 13-9[redacted]19-M37R-[redacted] CHR ATL. I missed my bus to Chicago due to a delay and missed an important business meeting as a result. I had to make additional reservations and faced difficulties contacting customer service for assistance. I had to borrow money to get back to my destination. I am requesting a resolution and compensation for my entire round trip. Please contact me at [redacted] or [redacted] Thank you, Catherine Crump

Hello, I am reaching out about my daughter's missing luggage issue upon her arrival on Sunday, June 16, [redacted]. Her confirmation number is 47-7[redacted]19-M23R-[redacted]-NEW-PHI. We have not received a clear explanation on the investigation progress regarding the missing luggage. It is concerning how a piece of luggage can simply disappear. My daughter's luggage was stored with other passengers' belongings on the Mega Bus departing from New York on June 16, [redacted]. I attempted to contact your office twice today but was greeted with a recording. This situation is upsetting and stressful for both my daughter and myself. We are eager for a resolution. Thank you.

Hello, I am Nichole, a passenger on the 2am bus from Washington, DC to NYC. My bus ticket is associated with the cell phone number [redacted]. Upon arrival in New York City, I discovered I left my laptop on the top deck, in the front expandable net flap pocket of the first seat on the front right of the top deck. Despite immediate calls to Megabus and efforts to locate it, the laptop went missing on the route to Elizabeth, New Jersey. This incident is distressing as my laptop contains important personal information. I request a representative to address the theft between point A and B, and update me on the retrieval process. Sincerely, Nichole

I booked a trip yesterday on 6-18-19 and successfully made the payment, but I have not received my confirmation yet. Despite contacting customer service and speaking to both Chanel, an agent, and a call center supervisor, the issue remains unresolved. I have been booking trips monthly since January, and this recurring problem needs to be addressed. I feel frustrated as the only suggestions provided are to book over the phone with a $7 fee or that the issue lies with my card or information. I have confirmed with my bank that it is not a banking issue. I prefer the convenience of booking online and do not encounter this problem with other businesses. Your assistance in resolving this matter would be greatly appreciated.

Dear Megabus Team, I feel compelled to share my experience on bus #[redacted] traveling from NYC to Philadelphia on June 19th. A lady attempted to board the bus in roller skates, to which the driver kindly requested she remove them before getting on. Despite his polite demeanor, the lady accused him of yelling and became confrontational, even resorting to using foul language. Other passengers and I supported the driver in this situation. As she departed, she mentioned sending a complaint email. I wanted to reach out to commend the driver's professionalism and handling of the situation. The passenger's behavior was unacceptable, and I believe her complaint should be disregarded. Thank you, Linda D.

Subject: Disappointing Experience on Recent Trip to Ft. Lauderdale Dear Customer Service, During my recent journey to Ft. Lauderdale, I encountered several issues that left me quite dissatisfied: - The restroom lacked essential supplies like toilet paper and sanitizer. - The air conditioning was ineffective, leading the driver to open the emergency hatch due to the high temperature outside. - None of the charging ports were functional. - The bus overheated and required an unscheduled stop on the highway. I suffer from severe sinus problems, so extreme temperatures can quickly lead to breathing difficulties, fatigue, and dizziness. The inconvenience of not having access to a functioning restroom only exacerbated the situation. I had anticipated a smooth journey with all amenities in working order, so encountering these problems was not only surprising but also disappointing. While I have spoken with a representative who advised me to reach out via email, I am now requesting a refund for my trip. Despite informing the dispatch team about the issues, my experience remains unsatisfactory. Please find my reservation number below for your reference: Reservation Number: [redacted] Thank you for your attention to this matter. Sincerely, E. A. Colon

While traveling on a Megabus, I experienced a concerning situation when someone smoked in the bathroom, filling the lower level with smoke in over 90-degree heat. The driver did not address the issue, and I am distressed being exposed to the smoke without proper ventilation. The driver's response to the complaint was unsatisfactory, and I am uncomfortable with the lack of action and empathy. The absence of air conditioning exacerbates the discomfort, and the overall experience is disappointing given my loyalty as a frequent Megabus customer.

I booked a trip for my son from State College, PA at 7:30 pm on Friday, June 21st. Despite arriving at 7:25 pm, the bus did not show up causing him and 3 other students to wait for 30 minutes. After contacting customer assistance and receiving conflicting information about the bus being late and then leaving early, my son had to return to campus without receiving any service. We have encountered no issues with Megabus in the past but this situation has left us frustrated and out of pocket by $50. When I called customer service on Monday, I was given yet another time for the bus's arrival. I am seeking fairness and requesting a replacement round trip ticket for my son to use on another date. His departure ticket was [redacted] and return ticket was [redacted]. We hope to rebook for November 24th and return on December 2nd to State College. Thank you, Terri Lynn Jonesdavis.

I traveled from Orlando to Ft. Lauderdale via Megabus on 06/17/[redacted]. Unfortunately, I left my hand luggage on the bus which departed towards Miami before I could retrieve it. A friend contacted customer service immediately on my behalf. Upon reaching out to them again upon my return home, I provided detailed descriptions of my hand luggage including a red ribbon, a gold string, a JetBlue tag with my wife's name and address, and specific items inside such as two t-shirts, shorts, a dress shirt, underwear, a Bath & Body Works bag with dirty clothes, three phone chargers, and a toiletries bag. I hope to have my luggage returned, but if that is not possible, I am seeking compensation for the lost items.

I had a disappointing experience with Megabus. Despite booking a ride, there were no available seats for me and my children, forcing me to bring a car seat that didn't fit properly. The drive was unfriendly and unhelpful with the car seat, making it a challenging journey. Saving up for this trip was important to me, especially since today is my birthday. I'm not satisfied with just a courtesy code; I seek a fair resolution as the current treatment feels impersonal and scripted. A cash refund is my preference over a redemption code, as I am now hesitant to use Megabus again. Respectful treatment is essential, and unfortunately, it was lacking in this situation. I hope for understanding and assistance in securing a refund. Thank you.

Dear [Customer Service], I am writing regarding a recent bus trip from Boston to NY and back. Due to severe weather conditions, our return bus was cancelled, leading us to incur additional expenses for alternative transportation. In an effort to return to Boston promptly for school, we had to purchase last-minute tickets from another bus company, costing us a total of $[redacted].98, significantly more than anticipated. As a college student with limited financial resources and an unemployed immigrant father, this unexpected expense is a burden. Attached is a screenshot of the tickets and reservation numbers. I kindly request a refund for the additional costs incurred. Please confirm receipt of this message. Thank you, E. Haile

I bought two Megabus tickets from Anaheim to San Francisco. Unfortunately, the bus broke down in Valencia, leaving us stranded for 2 hours in the heat without AC. This was tough on my mother, who has difficulty walking and health issues. When we finally arrived in Oakland at 7pm instead of 3:15pm, the driver had ended his shift and we had to wait another hour for a replacement. Luckily, we had family nearby to pick us up, but it was a frustrating experience overall. I hope to receive a refund for the inconvenience we faced.

I had a reserved seat on the 9:45 am bus to Dallas this morning. Unfortunately, there was confusion at the Memphis MATA Airways Transit station as there were no Megabus personnel or signs in sight at the designated area. Despite waiting in line, the bus departed without us at 9:46 am. A Megabus staff member later confirmed this was our bus but stated it could not circle back for us. One passenger called customer service, who also confirmed that the bus could not return. As a result, I had to find alternative transportation. I am now driving to Dallas and will not be able to use my return ticket on July 11. I am requesting a refund for today's missed trip.

I took the Megabus from Atlanta to New Orleans, expecting to arrive at 10:45. However, we reached at 11:02. I sat next to a drunk and belligerent passenger who was very rude and disrespectful. Although other passengers asked the driver to intervene, nothing was done. The situation escalated when the rude passenger stopped in Alabama, his destination, and I got off for a cigarette. We had a heated exchange outside the bus. The driver then accused me of using inappropriate language and refused to let me continue my journey. I feel I should have the right to express myself. I work offshore and need to be in Baton Rouge the next day. I cannot afford another ticket. This incident was beyond the driver's authority. My booking details are M94R-[redacted] from ATL to NOL on Sat, Jun 29. I am a regular Megabus customer. Can you please reschedule my ticket for Sunday as I have no other means of reaching my destination?

The bus that was scheduled to depart from Atlanta, GA at 1:15 to Orlando, FL ended up departing 2 hours and 15 minutes late. Despite this delay, the website continued to display the original on-time schedule, leading to confusion about the actual arrival time. All my attempts to seek updates via phone calls only resulted in repetitive scripted responses, lacking any real empathy or helpful information. The lack of updates was especially frustrating since my son's phone was broken, leaving me in the dark about his whereabouts. The inconsistent information provided, including being initially told 10 minutes, then 1 to 2 hours, and later being informed there was no way to know, added to the frustration. Despite being asked to call back in 15-minute intervals, no concrete updates were provided, making it difficult to track the bus. The handling of this situation has left me disappointed with the integrity displayed by Megabus in managing such issues.

I would like a full refund for my ticket or a ticket voucher as during the entire journey from Dallas to Houston, the air conditioning was not working on the bus. The bus departed from Dallas at 2:55 pm and was scheduled to arrive in Houston at 7 pm on 7/1/19. My reservation number is 50-4[redacted]19-M71R-[redacted]-DAL-HOU and the order code is AIFYUPQ. Throughout the trip, the air conditioning was malfunctioning, and the air blowing from the vents only made everyone more uncomfortable. The bus driver informed us about the issue only an hour and a half into the journey and told us to endure the rest of the way. This situation is unacceptable as many passengers were dehydrated and feeling lightheaded. It would have been helpful if the driver had stopped at a rest area to allow us to get water, but he did not. Megabus is responsible for ensuring that all buses are in good working condition, which was not the case in this instance.

I purchased four tickets for my grandson to visit me in Memphis, Tennessee. He was supposed to take the 8:00 pm Sunday, June 30th bus and return on July 7th. Unfortunately, he was denied boarding as a 16-year-old traveling alone. I wasn't aware of this rule and would never risk my grandson's safety. He's tall, and I had to book two seats for him each way. Trying to explain and request a refund over the phone was difficult as the representative was rude and abruptly ended the call. The round trip cost me $[redacted] for the departing ticket and $79 for the return ticket. As someone on disability, this is a significant amount for me. I kindly ask for a refund as I won't allow my grandson to travel with your bus service again since no one can accompany him. Please refund my money. The tickets were sent to [redacted]

To whom it may concern, I am writing regarding my recent trip with Megabus to San Francisco on June 28th. The journey took 15 hours instead of the scheduled 9 hours due to a breakdown and a driver switch delay in Oakland. This caused me to miss a crucial event as I had to take an Uber to get there. The onboard Wifi, which was a major reason I chose Megabus, was also not working on both trips, hindering my ability to work. While I was initially promised compensation via email, I only received a discount on future trips. I am seeking a refund for the delayed and unsatisfactory trip experience. Reservation Summary for Order AIFM7ZI: Journey 1 - Reservation Number: 78-3[redacted]19-M11R-[redacted]-ANA-SFR - Date: June 28, [redacted] - From: Anaheim, CA, ARTIC Bus Bay 11 (5:30 AM) - To: San Francisco, CA, San Francisco Caltrain Stn - Townsend St eastbound, at the corner of 5th St (3:10 PM) - Seat(s): 1 x General Seating - Price: $37.99 Journey 2 - Reservation Number: 28-7[redacted]19-M11R-[redacted]-SFR-ANA - Date: June 30, [redacted] - From: San Francisco, CA, San Francisco Caltrain Stn - Townsend St eastbound, at the corner of 5th St (6:00 AM) - To: Anaheim, CA, ARTIC Bus Bay 11 (3:10 PM) - Seat(s): 1 x General Seating - Price: $19.99 I appreciate your assistance. Thank you. Sincerely, Michael Stanwick

I traveled with my two teenage granddaughters, one of whom has type 1 diabetes and asthma, on the bus from Chicago to Cincinnati on Sunday, June 30. Unfortunately, the bus had no air conditioning, and the emergency door kept opening, causing delays and discomfort due to the 95-degree weather. The bus arrived 40 minutes late at the University of Cincinnati, and both girls felt sick and had headaches, showing symptoms of heat stroke. The bus that arrived was visibly damaged and old, with a damaged front bumper. I have photographic evidence if needed. I believe Megabus should compensate passengers for the distress and danger of that journey, especially considering the health risks to my diabetic granddaughter. My loyalty to Megabus as a customer of over 10 years is now in question, with my next trip scheduled for July 17. I hope this experience does not become a common occurrence.