MediaCom Communications Corp. Customer Service Issues

In the last three months, I have noticed a consistent rise in my data usage. Although I have monitored all my devices, I cannot explain the excessive data consumption leading to high overage charges, which I find unreasonable. Recently, I learned that my area is now covered by Southern Fiber Worx, offering 100mbs for $[redacted] a month with no data cap. While I am reluctant to switch from Mediacom, whom I have been satisfied with for nearly three years, it is frustrating seeing new customers offered better deals than loyal ones. It would be appreciated if Mediacom could extend some promotional offers to existing customers like myself.

We placed an order on August 10th to have services connected. An appointment was scheduled for August 16th, but the technician informed us about the need for construction work. Construction was agreed to proceed on August 17th, and they mentioned it would take 3-4 business days. An appointment was scheduled for the following Friday, the 24th. We were expecting construction to happen between Monday and Friday of that week. After contacting for an update on Wednesday, we were told it would be another four to six weeks. This seems like an excessively long delay, considering it will be almost 10 weeks from our initial order by then. The timeline appears confusing, and we seek clarification on the extended timeframe.

I reside at 3 Rock Cove Lane in Galena, IL. An order was placed for a drop service on September 1st, with the assurance of service by 9/31 given last week. Today, upon inquiring about the status, it was revealed that Julie has had two weeks to complete the drop without any follow-up. Disappointingly, there is now no guarantee on the delivery date, leaving me without phone, internet, or security. It appears that Mediacom has lost touch with its customer base, reflecting inefficiency. Suggestions include following up with Julie concerning the completion date and expediting the installation process. The lack of adequate customer feedback due to the company's size is disheartening, leading me to contemplate canceling my other two accounts. This level of inefficiency is intolerable, especially coming from someone with business ownership experience.

Hello, my name is Randy Buske. You can reach me at [redacted] My Account # is [redacted]6 [redacted]9. I am looking for a way to receive a transcript of our chat session today. On 11/14/17, I contacted Mediacom regarding an unexpected increase in my monthly bill. After a frustrating conversation with the initial agent, I requested to speak with someone about canceling my services. I was directed to Nancy at Extension [redacted] in the Chillicothe, IL Retention Department, who offered me a 2-year discounted rate contract to keep my business (Retention Offer #[redacted]). The contract stated my monthly rate would be $[redacted].56 for the first year and $[redacted].56 for the second year (excluding Taxes & Fees). Nancy mentioned that starting in December, my total monthly amount would be $[redacted].67 in the first year and $[redacted].67 in the second year (including Taxes and Fees). The Contract ID is #[redacted]. However, I have noticed a 21% increase in my bill since agreeing to this contract. Could you please provide a detailed explanation for this discrepancy?

On 1/5/[redacted], a technician mistakenly disconnected my service. I share a duplex with a neighbor who recently moved out, and I believe the technician intended to disconnect their service but ended up disconnecting ours too. Upon realizing the issue when I returned home, I spent three hours contacting Mediacom for assistance. Unfortunately, they refused to send a technician on a Sunday and insisted I wait until Monday for a resolution. This lack of immediate action is unacceptable and violates our service agreement. As a loyal and timely bill-paying customer, I find it unreasonable that we have to endure this inconvenience. My girlfriend relies on the internet for online schooling, and I am unable to enjoy watching football without our internet and TV services. Although Mediacom offered a $15 credit for the downtime, it does not adequately compensate for the disruption. I expect a more meaningful resolution and plan to reconsider my service provider once this matter is resolved. I am seeking to discuss this matter with a compassionate and proactive representative who can address my concerns.

I have been dealing with ongoing internet service problems for the past six months. Initially, the issue was dropped connections during heavy rain, which was identified as a faulty underground cable that was eventually replaced. Following this repair, my internet worked well for about four to six weeks. However, in the last month, I have been encountering slow speeds, dropped connections, and periods of no service. Despite multiple visits from technicians who noted high signal strength and attempted to resolve the problem by adding a signal buffer, the issue remains unresolved. Another technician is scheduled to come tomorrow, but I am skeptical that it will be fixed. I have already replaced the coaxial cable as advised and have been informed that my home's wiring is in good condition. Reliable internet is crucial as I work from home and depend on it for customer communication through video calls and emails. I am eager for a solution to this ongoing problem.

I scheduled a service installation for today at [redacted] N Vorcey St in Tolono, IL. I took time off work from 12:30-5:00 as the technician was expected during that time. However, the technician did not show up. My roommate, who has already paid for the service in their name, did not receive a confirmation call or update about the technician's arrival. Despite waiting until 4:00, there was no communication. When my roommate came home without internet for his phone, he couldn't be contacted. After contacting the representative at 5:00, we were informed the technician was running late and tried to confirm, but the call did not connect. As a result, my roommate is still without phone service. The appointment has been rescheduled for Friday afternoon, causing frustration and wasted time. Any chance the technician can come now if they are still working?

Janet S. [redacted] Randolph St. Mahomet, IL [redacted] I have been waiting for service at this address for almost 6 hours. I tried calling 1-[redacted], but it's been down all day, so I had to find another number. After multiple calls and being promised callbacks, still no help. I was supposed to receive a phone call between 8:00 am - 12:00 pm, but instead, someone claimed to have come to my door. I need assistance today as promised. I've had previous issues and even reached out to corporate without a response. I expect prompt and correct service. Please contact me at [redacted]. Thank you.

I have been experiencing ongoing internet issues while working from home. Despite multiple technician visits, no solution has been provided. The initial diagnosis was that old wires inside and outside needed replacement, requiring approval from my apartment complex. After several rescheduled appointments and inconsistent information, no progress has been made. The lack of communication and follow-through is frustrating. Recently, I was told conflicting stories about who would provide the cables needed for the repair. The customer service experience has been extremely poor, with representatives hanging up on me and not providing any assistance. I am close to canceling my account due to the continued lack of resolution. I need to escalate this issue to someone who genuinely cares about resolving customer problems promptly and effectively.

To whom it may concern, I was a Mediacom customer and want to address some concerns regarding the alarm system. The Mediacom representative did not inform us that the alarm system came with a three-year contract. As a veteran, I expect transparency in business dealings. I have filed a complaint with the FCC. It's important for customers to be fully informed about any contracts they are entering into. We were unexpectedly billed for equipment due to lack of disclosure about the contract terms. The service is registered under my wife's name, Winifred Hicks. Business should always be conducted with honesty and transparency. Sincerely, Mr. Hicks.

I have been experiencing difficulties accessing my email on my personal computer, although I can successfully log in from other devices. This issue has persisted for some time now and it seems other customers are also facing similar problems. Interestingly, I am able to access my email account at the Columbus library without any issues. A yellow box keeps appearing, indicating that my password is incorrect and advising me to try entering it in all capital letters as the session may have expired. Despite changing my password, I am still unable to access my email on my computer and have to rely on the library for this.

After upgrading to extreme service, we were promised we wouldn't lose our 10 years of recordings. The technician came late, didn't set up the new box correctly, and left without transferring the old one. We were left with no recordings, and after a frustrating call to customer service, we were only offered a one-month credit. We were told a manager would call back on Monday. The lack of accountability and poor service is unacceptable after being loyal customers for 15 years. We just wanted someone to come out the same day to help us set up the new box properly and recover our lost recordings, but it seems impossible to get the assistance we need promptly.

We were informed that we could get service for job #[redacted] ord#[redacted][redacted], but despite being promised callbacks twice, we never received any. Our neighbor has the service, and the lines are already up on the pole. After making multiple calls, we were told that we could not get the service. We are currently using Hughes Net, which is the only option available in our area, but everyone here dislikes it. Could you please provide an estimate of when the service will be available? All that is needed is to tag the pole and run the service line. Your assistance would be greatly appreciated.

Last month, I contacted MediaCom regarding my bill. After speaking with the customer service agent, I was informed that my bill for the upcoming year would amount to $[redacted].48, taxes included, and I would also receive Showtime for free for a year. However, when I received my recent bill, it totaled $[redacted].61, and I was charged $5.00 for Showtime. I am considering canceling the TV service if this issue is not rectified. Currently, I subscribe to TV, internet, and phone services. I am interested in finding out the monthly cost for just the phone and internet services.

Hello, this is Johnathan M. Close. I am reaching out regarding an ongoing problem with my mother Louise Close's telephone and internet service at [redacted] N. Collier St., Bainbridge, GA [redacted]. It is frustrating that she has been without service for the past 48 hours, as the connection keeps dropping. I kindly request for someone to investigate and address this issue promptly. Despite the lack of service, payments are consistently made on time, which is why I urge for a resolution and a contact from your team at your earliest convenience. Thank you.

On December 13th, I accidentally made a duplicate payment to Mediacom through online banking. Upon realizing the error, I contacted Mediacom, who assured me the overpayment would be returned promptly. However, despite multiple follow-ups during the holiday season, the refund did not materialize. A month later, a representative named Matt from Ames, Iowa, contacted me and was unhelpful and rude. Despite my efforts to resolve the issue, Matt insisted that the only solution was for me to visit my bank in person to reverse the payment, which was cumbersome. Frustrated by the lack of progress and confused by additional charges on my bill, I lodged a complaint with my bank. Despite promises of a refund, my account still shows discrepancies, including a returned payment fee and unexpected charges. The situation has caused significant inconvenience, and I am disappointed by the lack of resolution and professionalism from Mediacom. I seek clarity on the charges and request the removal of the incorrect fees. I hope for a swift and fair resolution as I consider my further actions. Thank you.

I scheduled an appointment for today between 8 a.m. and noon. Unfortunately, I missed a call this morning from a blocked number while away from my phone, and no message was left. Later, Mediacom left a message asking to confirm the appointment. I returned the call through an automated system, reconfirming the appointment for today. By noon, I reached out to Mediacom to check on the technician's arrival time. I was then informed that missing the initial call from the blocked number had placed me on a waitlist for a rescheduled appointment in a few days. This was surprising, as I had not been informed about the necessity of answering calls from blocked numbers as part of the appointment process. The situation escalated with discrepancies in the service records stating that I had been informed earlier about the cancellation of my appointment, which I had never been told. This policy is extremely frustrating, as it's unreasonable to expect customers to recognize and return calls from blocked numbers without any prior indication. It's essential to have a clearer communication method and uphold the appointment commitments.

I recently had an issue with the local Jacksonville, IL substation. My spouse and I have been customers for 46 years. We experienced Pixel trouble this spring, with the screen breaking down into squares and intermittent music channel loss. Despite a technician coming out and fixing it, the issue recurred due to a power station problem. When visited again, the tech berated me for supposedly not having service since May, even though they had checked it the day before. I've been a loyal Mediacom customer with a bundled package, and now my bill increased from $[redacted] to $[redacted] starting December 27th. I'm requesting a review of the situation and a credit for the service disruptions. I had to cancel Starz and a digital converter but am still paying $[redacted]. It seems unfair. My account number is [redacted], located at 8 Ivywood, Jacksonville, IL. Thank you.

We recently experienced Pixel trouble with our cable service provided by the local Jacksonville, IL substation. Despite being customers for 46 years, we faced recurring issues with the service, which required multiple visits from technicians. They identified a power station problem and made some adjustments, but the problem persisted. Subsequent attempts to resolve it led to a frustrating encounter with a tech manager who wrongly accused me of not having had a recent visit, despite evidence to the contrary. As a loyal customer with a bundled package, the increase in our bill from $[redacted] to $[redacted] without a new contract felt unfair, especially considering the ongoing service disruptions. I'm requesting a review of the charges and a credit for the service disruptions. Account number [redacted], located at 8 Ivywood, Jacksonville, IL.

I have been experiencing cable service issues for years at my home. It has now reached a point where my cable is somewhat tolerable with minimal glitches like tiling or freezing screens, which allows me to watch a 1-hour show. I have received various excuses for these ongoing issues, with the outside maintenance supervisor even suggesting that new TVs should be replaced every six months to avoid interruptions. Despite being promised a credit by the corporate escalation department four months ago, I never received it as Dave failed to follow up with me. My patience is wearing thin because no one seems to follow through on their promises. I am awaiting a minimum of two months of service as compensation for the weeks and months during which I was unable to use the service. Rather than receiving the full compensation I deserve, I have only been given a few days of credit here and there, always falling short of what was promised over the three-year period of service issues.