McAfee Customer Service Issues

I received an email about a $[redacted] bill for a 2-year subscription (Order # UONX56-5[redacted]) that I didn't request. I phoned +1[redacted], the number on the invoice, and spoke to a young man who found the situation amusing. He mentioned the police couldn't intervene if reported as fraud. I was prompted to visit ultraviewer.com to cancel, but the site seemed unsafe. The young man laughed off my concerns. I did not renew or approve the $[redacted] charge on my credit card, and I'm seeking a reversal of the charge.

I made a payment of £59.99 to Macaffee on June 7th, [redacted], for a 2-year subscription set to start on July 4th, [redacted]. However, I have been inundated with notices saying my free trial has ended and now I need to pay for my first subscription. It seems there was confusion as I was an existing customer. I tried to contact them via email, but did not receive a response. Despite paying for the renewal, my account has been terminated. I have tried resolving this online for nearly an hour but the system did not allow it. I was delayed in reaching out due to illness in June/July. Please restore my account or provide a refund promptly. Thank you, D. Mayes.

I recently received an email from McAfee on August 24, [redacted] titled "SAFEGUARD YOUR ONLINE INFORMATION AGAINST RECENT DATA BREACHES" with a link to sign up for the Identity Protection Service. Upon trying to enroll by entering my email and password, I was prompted to input a six-digit code to verify my email. Despite multiple attempts to receive the code via email and text after changing my preference, I never received it. I spoke with Customer Support and the Identity theft protection team but was unable to resolve the issue. I was then referred to Saptha Suresh for further assistance. However, even after a live support session where she took control of my computer, the issue persists. Today, August 25, I tried again but still haven't received the necessary code. I am frustrated by the lack of resolution from McAfee's customer support for a long-standing customer like myself. Can someone please assist me in resolving this issue promptly? Thank you, Michael E S.

I received an email from "McAfee" regarding a subscription I never ordered. The email mentioned an automatic renewal option for a 5-year plan covering up to 5 devices, billing $[redacted].99 USD from my saved credit card. It included details of the product, features, and upgrade policies, along with a request to contact their Helpdesk within 42 hours for any changes. I responded to their email stating I did not subscribe to their services and requested them to stop. The subsequent email from Sharon James requested me to call their number if I needed more information, and to provide my phone number in case the line was busy for them to call back.

Sehr geehrte Damen und Herren, beim Versuch, den McAfee-Tresor zu öffnen, wird mir das Passwortfeld nicht mehr angezeigt. Stattdessen erscheint jedes Mal ein Fenster zur Einrichtung der Kennwortwiederherstellung. Ich habe versucht, meine E-Mail-Adresse einzugeben und den Verifikationscode zu erhalten, um auf meine Dateien zuzugreifen, erhalte jedoch keine E-Mail mit dem Code. Mein Produkt ist McAfee Total Protection Version 16.0 R36, und ich verwende Windows 10 Version 21H1 Build 19[redacted]. Wie kann dieses Problem dringend gelöst werden? Mit freundlichen Grüßen

I have three 1-year subscription cards from CurrysPcWorld. I used one to start my protection but didn't realize I could use them all simultaneously during the setup. Now, I can't find where to input the other two codes on my account. I tried to use the second code on www.mcafee/activate, but it didn't add to my subscription. I suspect the code is invalid and can't be used for my second year. I received an email confirming activation, but I don't have another year on my laptop. I'm unsure how to proceed.

I have chosen not to renew with your company due to the continuous, repetitive, and arrogant messages. I now use another antivirus package, albeit at a higher cost. The constant reminders and marketing tactics are irritating and have led to my decision. I don't appreciate the insistent emails like the one below: "Your McAfee AV subscription has expired. WE HAVE TRIED TO WARN YOU. Renew immediately. A McAfee AV subscription is recommended to protect your device. A special discount is available until 10-09-[redacted]." The pushy nature of these emails is frustrating. I'm sharing this feedback to express my annoyance, not to seek a resolution.

Hello, I purchased a subscription through PayPal, and the payment was deducted from my prepaid Visa. However, I received an error message stating "Order Error: unable to complete transaction," which is frustrating. The $39.99 charge is visible on my prepaid Visa, and the transaction details show the purchase was made to PAYPAL *MCAFEE. Can you please look into this issue as it doesn't make sense to me? Thank you.

I received an email that appears to be from McAfee regarding an automatic renewal notification and invoice for a password manager purchase. The email provides details of the order, including McAfee Total Protection [redacted] and the Password Manager, totaling $[redacted].99 for a 2-year subscription on 3 devices. It also includes a product activation key. The payment method is not specified and charges may reflect within 3-5 business days. The product is compatible with Windows, macOS, Android, and iOS. The email encourages reaching out to customer service at **+1 (**[redacted]**) **[redacted]** **[redacted]** for any queries or requests.

I recently received a concerning message about my unprotected internet usage, and despite having a renewable McAfee account, I felt compelled to sign up for additional protection due to the mention of a potential virus or harmful link affecting my PC. As someone who primarily uses a single PC for internet access and has limited computer expertise, I now find myself questioning the necessity of this added coverage. I would like clarification on whether I indeed require this protection and would appreciate either a refund or cancellation of the McAfee coverage purchased on 10/09/21. Thank you, Barbara S.

Dear Sir or Madam, I am Christelle Lonla Latsi, a student. Last year, I purchased the McAfee antivirus for around 24€ for a year, as recommended by my friends. I understood that contracts automatically renew and had no issue with that. My contract is set to expire on 23.10.[redacted]. However, I received a bill from your company via the bank for around [redacted]€ for the renewal of my contract. I do not understand why the amount is so high as I am a student and cannot afford such a price. I checked my online banking and realized the charge was attempted but not successful due to insufficient funds. I am writing to you today feeling stressed about this situation. It may be a mistake on your end, but I need an explanation for this charge. Thank you in advance for your response. Kind regards, Christelle Lonla

I need assistance running a scan in Safe Mode. Upon following Mcafee's instructions in the Program Files folder for Managed Virus Scan, I couldn't find the folder as directed. Furthermore, I encountered issues reaching Mcafee chat on various sites during my search and saw a warning from Malwarebytes about real-time protections being off in Safe Mode. Although I re-enabled them, the cause remains unclear. Additionally, a new Dell computer had the Dell Update Service malfunction shortly after purchase, necessitating adjustment in services.msc to resolve. I seek guidance to evaluate if Mcafee AV has been compromised and instructions on conducting a Safe Mode Scan if the AV is deemed operational. Any insight is appreciated. Thank you.

Hello, I recently encountered an issue when trying to access DuckDuckGo. A McAfee pop-up appeared, indicating serious threats and the need to renew my subscription immediately. However, upon checking my McAfee 'Lifesave Premium+' account, I saw that my subscription is valid until 2/22/[redacted] and a virus scan detected no threats. I am concerned if my laptop has been compromised or if there is a scam targeting McAfee users. Your prompt advice would be greatly appreciated. Thank you, B. Lovell PS: My McAfee software was part of a bundle with an 'ACER' Laptop I bought from PCWorld in February [redacted].

Subject: Important Information Regarding Your McAfee Order Dear McAfee User, We want to inform you that your McAfee Total Protection & Defender Firewall order has been successfully completed. Your safety and peace of mind while surfing the Internet is our top priority, and we appreciate your continued trust in McAfee to protect you from online threats. Please note the following details about your order: - Order Number: 09874EFNWE45 - Invoice Number: 743788MCBDS - Purchase Date: 28/10/[redacted] - Expiration Date: 29/10/[redacted] - Amount: $[redacted].99 USD - Status: Activation Complete on 29/10/[redacted] For any support or inquiries regarding your purchase, please contact us at +1 [redacted]. Our dedicated team is here to assist you with any questions or concerns you may have. Thank you for choosing McAfee for your online security needs. Sincerely, McAfee Support Team

I am seeking a refund for the "Total Protection VPN" I purchased on 9/15/21, which was updated on the same day. I encountered various issues, including it disappearing from my iPhone, uncertain connection status, and not auto-connecting. Adjusting settings didn't resolve the problems, and it impacted other apps like my weather apps. Following advice, I acquired "Safe Connect" on 10/29/21, which was even more problematic. Although it didn't vanish, it affected more apps, requiring manual operation – not meeting my needs. I would like a refund for the first VPN and ensure I am not charged the $49 for the second one. Invoice numbers are: NCS[redacted] (purchased) and NCS[redacted] (updated) for Total Protection, and NCS[redacted] for Safe Connect. Furthermore, during a call on 11/03/21, after a long wait, I spoke with Carl, who provided case #[redacted]1. Despite being transferred to a woman named "Phoebe," we faced technical issues leading to her hanging up amidst a long call duration from 12:19 pm to 1:03 pm. I have since switched to another VPN without issues and would appreciate a refund due to persistent problems with McAfee products.

A couple of weeks ago, I purchased a 2-year subscription from McAfee and have the receipt with Order Confirmation #CS[redacted] from my order on 02 November [redacted]. However, I have been receiving constant pop-up messages saying my system is unprotected. I have been trying to contact McAfee's customer service via email but cannot find an email address. I prefer to communicate via email rather than phone or social media platforms. Can you provide me with an email address to reach out to McAfee's customer service about the issues I am facing with my account? I am currently in France, so please respond in English. Thank you.

I have encountered issues with messages from your company. The first message offered a protection plan for $74 a year. Before I confirmed the purchase, I wanted to verify my McAfee account's protection status. To my surprise, the charge had already been deducted from my bank account. Subsequently, I received a message stating that I had items in my cart. If transparency is lacking, I will seek a more reliable service. Contact attempts have been unsuccessful. I suggest two solutions: refund the current charge and ensure my account's security to prevent future problems.

I recently had a unique experience with McAfee that was not what I expected. I encountered trouble loading my new yearly subscription and reached out to their chat support. A person named Alan helped me and suggested a telephone call to address the issue. I allowed a technician named Scott to access my computer remotely, and during the session, he mentioned a potential issue with the Asprox botnet blocking my download. He recommended a network firewall tool to address the warnings that were popping up on my hard drive. Although my McAfee subscription was eventually loaded, I had concerns about the legitimacy of the support I received. After the call ended abruptly, I now seek clarification on whether I was in contact with a genuine McAfee representative or if I may have been scammed. I want to ensure the safety of my computer and personal information moving forward.

Hello, I subscribed to your services. Towards the end of the year, I started receiving a high volume of pop-ups that kept interrupting and distracting me from my work. These pop-ups became increasingly large and red, causing significant irritation. The aggressive attempts to persuade me to renew my subscription have actually led me to decide against it. If such intense persuasion is needed, it raises concerns about the quality of your services. As a result, I have removed all traces of your company from my computer and will be switching to a competitor. I am relieved to be free from the constant barrage of red pop-ups.

I have never bought McAfee software, and I suspect there was a free trial installed by HP when I got my laptop. Although I clicked on the "not interested" option when asked to renew, I was surprised to find a charge of £59.99 on my PayPal account on Sunday, November 28, [redacted], without my authorization. I am concerned about how my PayPal account was accessed without my permission, as I did not provide my password. I request an immediate refund and an investigation into this matter.