Marymaxim.com Customer Service Issues

I placed an order on March 20, [redacted], and paid $19.47 for rush shipping. The order was not shipped until March 23, [redacted], arriving on March 29, [redacted]. This does not align with the promised next-day shipping. Customer service claimed it was a mail delivery issue, not their responsibility. I am disappointed with the misleading rush service and lack of accountability. I urge Mary Maxim to refund the $19.47 as this experience falls short of my expectations. Despite current restrictions, I hope for a prompt resolution. Thank you. - Janet M. V.

I made a purchase and opted for rush delivery, paying an extra $19.47. The website states shipping within one day with delivery in 2 to 4 days. After speaking with a representative, it came to my attention that my order was actually shipped 3 days late and took a total of 10 days to be delivered. When I raised the issue, I was advised to contact the USPS, which I find unacceptable as the delay was on your end. This delay happened before the Michigan ban on shipping. I am requesting a refund for the rush delivery fee promptly. Despite the current challenges, I expect better service and politeness from your representatives. While I am patient about receiving my current orders, I believe this matter should be acknowledged and resolved. Thank you. - J. Vogel

Regarding Cozy Knit Vest No. [redacted]-11-12N, I ordered this kit but unfortunately, the knitting instructions seem to have errors. The Right Front side is missing instructions, making it impossible to complete. I sought help from experienced knitters who confirmed that a part of the instruction is either missing or unclear. I planned to give this as a gift, but now it seems I might have to abandon the project or find another use for the yarn. The sizing instructions are also confusing, specifically the part about decreasing at the neck edge. It's disappointing to encounter such issues with what was supposed to be a fun knitting project.